Issue
Enabling Extended Log with third party trend logs crashes the Continuum Workstation.
When extended log is enabled, an accdataservices error may be received after a period of time.
Product Line
Andover Continuum
Environment
- Continuum 1.94 SP1
- Windows XP, Server 2003, Server 2008
- Windows 7
- BACnet
Cause
Some Third Party Equipment has built in trend logs. Even though these logs may not be needed, they are configured by default and may not be able to be deleted.
When the trend log buffer is full, they try to send the buffered data down to the Cyber and SQL server. An AccdataService error can generate because the Event enrollments and event notification was not configured.
Resolution
- Disable or disconnect the 3rd party device
- Edit the Trend logs and set LogInterval, RecordCount RecordsSinceNotifcation and RecordsDownloaded to 0.
This will stop the trend log from downloading to the database.
