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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1845 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Investigating event with EBO Webstation and need to collect logs for Product Support to assist. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Product Support requests logs to investigate an event in EBO Webstation Resolution Opening Developer Tools in Google Chrome or Microsoft Edge Open browser Hit F12 or Ctrl+Shift+I to toggle open and close the Developer Tools section Note: In Microsoft Edge, one can use F12 if you check to Remember my decision and click the Open DevTools button Collect Information from Developer Tools - Console Open the browser's Developer Tools Select the Console tab. NOTE: Exceptions from the server or client-side issues will be shown in the console. Select inside the console tab, hit Ctrl-A to Select All, hit CTRL-C to Copy, and in any text editor, hit CTRL-V to Paste. Save the file. NOTE: In this example, there are no exceptions to be saved. Collecting Network Logs The communication between the server and client can be logged. This can provide essential information about the information sent from the client to the server and how the information is parsed by the client. It can be useful to: take a network log while reproducing the issue clear the application cache then take a new network log. Preparing and saving the network log Click the Network tab. Make sure network traffic is being recorded (toggled with ctrl+E) Clear the network log by clicking the Clear symbol in the upper left Open the page or object representing the issue Carry out steps to reproduce the issue Stop the recording (toggled with ctrl+E) Click Export HAR... to save the HAR file Clearing the application cache and type information Click the Application tab Click the Application - Storage section Ensure ALL boxes are checked Click Clear site data. NOTE: This will log you out and you need to log back in

Issue How do I read unsigned 8-bit (byte) values from a Modbus holding register and represent the analog value in Building Operation? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause In this case, the Modbus holding register is a 16-bit unsigned value that is used by the Modbus device to represent two individual 8-bit values. The 16-bit unsigned value is an integer with a range of 0 to 65,535 and needs to be converted into two analog values. Resolution Use a Building Operation Modbus Analog Input Point for each value required. Each object will be configured to read the same Modbus register address with the bitmask value applied before evaluating the value to determine the output. For example: Read Modbus holding register 40001 which is a 16-bit unsigned value and decode as two analog values. Under the Modbus device object - create a Modbus Register Group Under the Modbus Register Group - create two Modbus Analog Input Points Configure each point as follows: Modbus Analog Input Point 40001 (AI-HighByte) Register number 1 Register type 16-bit unsigned Read function code 03 Bitmask - enable all bits 8 through 15 Modbus Digital Input Point 40001 (AI-LowByte) Register number 1 Register type 16-bit unsigned Read function code 03 Bitmask - enable all bits 0 through 7 Additional information can be found in the Building Operation Technical Reference Guide - Modbus Point Configuration (Bitmask) or WebHelp at Point and Value Configuration

Issue The Enterprise Server service keeps stopping, and Windows restarts it right away. This is preventing WorkStation or WebStation from logging on. When viewing the Building Operation Software Administrator, the "Start Service" option is greyed out, and the server status is Stopped. Product Line EcoStruxre Building Operation Environment Building Operation Software Administrator Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Workstation Cause The Enterprise Server or Central service uses TCP port 80 by default. If another service on the PC is using port 80 (e.g., Internet Information Services), this will cause the service to stop and re-start constantly. Resolution Two options: Stop the conflicting service from running (e.g., IIS, Dropbox, Skype) Change the HTTP or HTTPS port in Enterprise Server or Enterprise Central to a unique port (e.g., 8080) To change the ports, open Software Administrator and stop the server if it is not already. Then the port fields will no longer be grayed out, and they can be changed. Finally, restart the server. Refer to: Configuring Server Port Settings Note: Once the port has been changed to a unique one, this must be specified when logging into WorkStation, as seen below.

Issue BACnet MSTP Capture Application Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC Vista Environment Any Bacnet MSTP Network Cause The BACnet MSTP capture application provides the ability to analyze data communications between devices anytime issues are suspected on the network. Resolution Download the latest version. Browse to Steve Karg's BACnet Protocol Stack - Browse /bacnet-tools at SourceForge.net Select the version folder Select bacnet-tools-[n.n.n].zip file to download it From the zip file, extract mstpcap.exe Now you can use it via command prompt as described below or install it in C:\Program Files\Wireshark\extcap if want to use with modern Wireshark version. To capture data follow these steps: Unzip file Open command prompt with window pointing at location of mstpcap.exe file. For example: c:\MSTP Tool> Daisy chain RS-485 adapter to trunk or connect Roam I/A to jack on MNB device. Command syntax is as follows: mstpcap comx baudrate# do not type baudrate just speed. Control C to stop Example: If Using Roam I/A it requires highest baudrate available on the interface. ROAM I/A Serial port mstpcap comx 115200 If using Roam I/A Bluetooth mstpcap comx 76800 If using an RS-485 adapter it will not support 76,800. This is a PC hardware limitation not a software limitation for further information or instructions on how to use baudrate 76,800 consult text file titled mstpcap.txt or Steve Karg's website: http://steve.kargs.net/bacnet/wireshark-and-bacnet-mstp . Example: mstpcap comx baudrate speed The capture file can be analyzed with WireShark Protocol Analyzer. WireShark software is available at: http://www.wireshark.org

Issue How to reset an existing EBO Licensing installation Product Line EcoStruxure Building Operation Environment Building Operation Licensing Cause Most of the time, issues with damaged or corrupted EBO Licenses can be resolved by simply returning and re-registering the affected License, either manually or with the help of Product Support. However, on some occasions, this is not enough, as the actual Licensing installation is affected. Even re-installing the License Server does not fix the issue because of unwanted data left over in the registry. Resolution A License Server Reset Tool capable of partial or complete reset of an EBO License Server installation has been developed and available for download from the Community: SBO License Server Reset.

Issue An AS-P (SpaceLogic Server) is crashing; just before the crash, the memory usage in the AS-P increases until it reaches a level where the AS-P crash. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause The issue was caused by a Notification report which was located in the ES to which the AS-P was connected, Every time this report was run, the AS-P crashed after a while. This report included a search of all Modbus points in the system and all properties of the Modbus points. When running the report, the ES was setting up a lot of subscriptions to the AS-P in a very short time period. The AS-P could not handle this huge amount of subscriptions and crashed after a while when trying to process all subscriptions from the ES. Resolution In this particular case, the AS-P had around 2000 Modbus points. When the Notification report was running, the search for these 2000 Modbus points and all properties, which were around 20 per Modbus point, caused the ES to set up around 40 000 (2000*20) subscriptions to the AS-P in a very short time period, and it crashed. To solve this issue, the number of Modbus points in the AS-P was reduced to below 1000, and then the AS-P could handle the number of subscriptions (1000*20=20000) with no crash. When running a Notification report, including a search, be careful not to search for too many objects and properties in the same report, like in the example above when a search was done for all Modbus objects and properties in an Automation Server. This is only a problem when a search is done via a Notification report if doing a search from Workstation that is made differently and will not set up a subscription in the same way.

Issue Need to download the XIF and NXE files for a SVEA Lon I/O Module DR-N-3D1M (0-10V) module, but having difficulty locating these files on the Extranet. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC Vista Environment SVEA XIF NXE Cause The difficulty in locating these files, is due to them being identified by their article number, in this case DR-N 3DIM. This number was used when these were classified as the SVEA devices. The Schneider version is now known as MTN881001, and not DR-N 3DIM. Resolution The Schneider Electric (MTN881001) files are located on The Exchange Download Center Download the XIF / NXE files for the SE MN881001 Download the XIF / NXE files for the SVEA DR-N 3DIM Note: It appears that although these devices are both classified as Lon I/O Module 1-10V, the XIF / NXE files are different.

Issue Blank screens seen when starting WorkStation, Device Administrator, License Administrator and Software Administrator Product Line EcoStruxure Building Operation Environment Windows 10 Cause Graphics Card Driver Issue In this case there was a "Intel(R) HD Graphics 4600" graphics card (this is the Intel Core i7-4790 CPU built-in graphics card) and there was a dedicated "NVIDIA GeForce GT 630" graphics card which was in the end also the culprit because it was the one with the outdated graphics driver, the Intel one didn't required an update. Resolution Update Display Drivers Fix for Windows 10 Professional Version 1803 below Start Computer Management Go to Display adaptors and update driver Search online for drivers Verify with second run after driver update if newest driver is installed

Issue User can’t disable the fan in heating mode Product Line EcoStruxure Building Expert Environment SER7000 | SER8000 Cause Misconfiguration of the thermostat Resolution SER7300 In some application, the device may control baseboard heat or different controls and the user may want to stop the fan in heating mode. The user shall set the Pulsed HT parameter to ON and Fan Cont to Off Auto and this will solve the issue. SER8300 The user shall set Fan Cont to Off Auto and this will solve the issue.

Issue The standard opened Unifact Pro stencil provides items for BB83 range of Unifact Pro controllers and does not provide items for older Unifact Pro range. Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma Environment VisiSat NCP Palm Unifact Pro Cause As standard the automatically open stencils do not provide items for the older BB*2 Unifact Pro range. Resolution The current range of Unifact Pros are presented in the standard Unifact Pro stencil. The obsolete Unifact Pro range (BB*2) are not presented in this stencil, a different stencil needs to be added, to provide the older BB*2 Unifact Pros, before there available to use on the drawing. Visio 2003/2007 Go to the Visio menu Click File Click Stencil Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil You will then have the opportunity to choose one of the older range of Unifact Pro controllers. Visio 2010 Under shapes click More Shapes Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil These stencils are installed during the VisiSat installation process. If for whatever reason your computer no longer has this file, to save you reinstalling VisiSat, you can download a copy of the VisiSat 2.1 Build 196 (200, 201) obsolete stencil from here. You can store the stencil anywhere on your system and use it, VisiSat's default storage locations is under “C:\Satchwell\Binary\VisiSat\EN\Visio”

Issue Configuring the Xenta 102-AX to accept a 4-20 mA CO2 sensor input on Universal Input 3. A negative value is required on the CO2 offset value, but it is not possible to edit the scaling of the input in StruxureWare. Product Line EcoStruxure Building Operation Environment Xenta 102-AX 4-20 mA output CO2 sensor SmartStruxure Cause The Xenta 102-AX universal inputs are designed to work with a 0-5V input. The best option is to always buy a CO2 sensor that is compatible. However, if 4-20 mA CO2 sensors have already been purchased and installed, they can be made to work. Resolution In this example, a 4-20 mA CO2 sensor with a 0-2000 ppm range is assumed. In the Xenta 102-AX Plug-In > Hardware Configuration Tab, set Input 3 Selection to None Wire the CO2 sensor and a 250Ω resistor across U3 and M. This converts the 4-20 mA signal to 1-5V. In SBO WorkStation, create a Function Block program to convert the 0 to 100 % signal to ppm. (You can import the Function Block program here). Edit Bindings on the CO2 Curve program and bind the nvoUnvInput3/Value.lev_percent from the UnivIn3Sense folder of the 102-AX to the CO2_RAW of the CO2 Curve program. Bind the CO2 from the CO2 Curve program to nviCO2/Value.ppm that is in the UnivIn3Sense folder of the 102-AX. At this point, if you have values entered in for the Airflow Reset or CO2 Low Limit and CO2 High Limit then the Airflow reset will be active and operational. Also, if you have multiple CO2 sensors on multiple 102-AXs then you don't have to have a CO2 Curve Function Block program for each one. You can just edit the existing CO2 Curve program and copy/paste the exiting Function Block program multiple times in the same Function Block program. You would just need to rename each public point with a unique name. Note: An input of 0V (a sensor that has not been wired yet) will result in an nvoCO2sensor value of 65535 (invalid).

Issue When trying to connect to a Sigma system from SmartStruxure an "Unable to load SigXmlExport.dll" error message is displayed. Product Line EcoStruxure Building Operation, Satchwell Sigma Environment SmartStruxure Enterprise Server version 1.5 Sigma 4.08 Cause The Sigma to StruxureWare Support files have not been installed to the Sigma installation. Resolution Download the Sigma To StruxureWare Building Operation Support Program from the Exchange Download Center. This additional software allows a Sigma Release 4.08 installation to respond to data import requests from SBO 1.5 and takes Release 4.08 to Build 3.46.66 On the existing Sigma 4.08 Sigma server PC, run SigmaSBOSupportSetup.exe and install the software to completion. There is no need to stop Sigma clients or the server.

Issue With the "Apply initial value" property activated in a script program, there may be confusion on how this impacts the operation of the program after a cold start of the controller, which includes system upgrades. Product Line EcoStruxure Building Operation Environment Script Programs Cause In SmartStruxure versions up to and including 1.9.X, when the “Apply initial value” property of a script program is set to Yes, then the following scenario will occur upon a cold start of the server; The inputs, outputs, and public numerics will revert to the initial values set in the script program. Note: It is important to keep this in mind before upgrading a site that has script programs in the database. If the “Apply initial value” setting is Yes, then the Input, Output, and Public Numerics will be re-initialized with their Initial Value attribute. Depending on whether these attributes were configured and/or the application, upgrade or cold start may result in data loss or unexpected behavior. Resolution Versions up to and including 1.9.X If the values of public numerics need to be retained after a cold start in a script program: The "Apply initial value" property must be set to No. Outcome after a Cold Start: Inputs and Outputs will go to null Public Numerics will retain their last known value If the values of the public numerics need to go to their configured initial value: The "Apply initial value" property must be set to Yes. Outcome after a Cold Start: Inputs and Outputs will go to their configured initial value Public Numerics will go to their configured initial value Warning: If "Apply initial value" is set to No, it has been observed in upgrades to version 1.9 that some public numerics do not retain their last known value. The fix for this issue has been assigned to EBO 2.0.

Issue When a Sigma data import is carried out, the following messages are displayed on the SBO ES computer. On the Sigma server computer, the Sigma server service has stopped. Product Line EcoStruxure Building Operation Environment Sigma 4.08 Building Operation Workstation Building Operation Enterprise Server Cause The Sigma database’s longtext file contains unsupported characters. Resolution Option 1: If Sigma longtext is no longer required: On the Sigma computer. 1) Stop the Sigma server service. 2) Delete the longtext.rec file from the Sigma Data folder (C:\Sigma\Data\longtext.rec). 3) Start the Sigma server service. On the SBO computer Carry out the data import again. Option 2: If Sigma longtext is required: On the Sigma server computer. 1) Start the Sigma server service. Open a Sigma client, either on the Sigma server computer or the SBO ES computer or other. 1) Log into Sigma’s operator panel 2) Go to the System Alarm manager 3) Under the menu “Configure” select Longtext 4) Open each longtext entry and remove the unsupported characters 5) Add the longtext message your require. (You may find copies of the original longtext messages you can copy the text from, under “C:\Sigma\Data\Longtext” used by Sigma before the system was upgraded. On the SBO computer 6) Carry out the data import again. The data import should now complete.

Issue Opening Controller Web Pages (such as those hosted by a bCX) using an external browser, generates a 'pop up window' where you must enter authenticating credentials (username and password) before access to the controller's various settings is granted. . Using an ES, AS or AS-P Hyperlink however you can log onto to the bCX Main page, but when selecting any option from the menu, you do not see this 'pop up window' to enter your credentials and are instead greeted with an immediate Access Denied message Product Line EcoStruxure Building Operation Environment External web pages and/or controller web pages Cause Technically speaking the 'popup window' is a Frame within the web page which web servers of this kind commonly use. Unfortunately, the ES, AS and AS-P do not easily handle such Frames or i-Frames and as such logging on becomes complicated. Resolution There is usually as single Frame which handles the Authentication which can be identified looking at the web server (in this case bCX) web page via Chrome + F12 which puts it into Developer Mode. In this case if you allow the Authentication Frame to open in Chrome and then select cancel the Access Denied message is seen and Frame B4000MainMenu is highlighted Which can then be tested using that specific Frame in Chrome to be sure it does indeed cause the authentication window to appear every time. Once you know that this is the Frame which generates the Authentication you can create a logon Hyperlink in SBO which directly opens this Frame only After entering the correct log on credentials, you can then use a second SBO Hyperlink that connects to the Main web page of bCX and navigate to where ever you need to make changes. CAUTION: This authorisation will then remain active allowing access to bCX settings for anyone using that Workstation until the Workstation Session is closed (logging off is not enough)

Issue Issues resizing SBO graphic editor frames with Windows 10 Lenovo P51 or T470 laptop with a Schneider Electric image. The following picture shows that the Graphic Editor did not re-filled the screen after resizing either the component/snippet area or the Object/property area, a border can be seen to the right and below the editor’s frame. Product Line EcoStruxure Building Operation Environment Lenovo P51 or T470 Schneider Electric imaged laptop. Cause Scale and layout: Microsoft .NET Framework version: Resolution 1. Scale and layout: Right mouse click on the desktop and select “Display settings” Set Scale and layout to 100% Re-boot computer 2. Microsoft .NET Framework 4.7.2: Download and install Microsoft .NET Framework 4.7.2 (Microsoft .NET Framework 4.7.2. can be downloaded from the Microsoft support site) Re-boot computer If these suggestions do not provide a solution or if you would like to provide some other feedback, please contact your local product support entity

Issue Can't communicate with more than 1 device on LG Gateway at the same time. Updated with solution on 12/15/2017 Product Line EcoStruxure Building Operation Environment LG Gateway Model:PQNFB17C1 Firmware version: 1.11.4 Cause The gateway can only provide one source address when there are multiple device IDs. The wireshark capture confirmed that no unique source ID provided by the gateway with different device IDs. Resolution Update the firmware version to 5.08.1h Configure the "BACnet Type Setting" to "B Type".

Issue When renaming a new Enterprise Server a validation error is received that states: "Validation failed for property 'HttpPort' Path: 'Enterprise Server/HttpPort' Type 'HttpPort' The value '0' is outside the range of allowed values Product Line EcoStruxure Building Operation Environment Enterprise Server Cause Whilst this issue may at first appear to be an issue with the port assignment. It is in fact an issue with the Enterprise Server certificate. Typically this occurs when a backup containing a base configuration has been used to create the new Enterprise Server. Resolution Remove the Active certificate, please see EBO Webhelp for instructions on how to remove a certificate

Issue When viewing a TGML graphic from Webstation the text and values are not aligned correctly. In Workstation the text and values are aligned fine. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 Cause In the Control Panel\Appearance and Personalization\Display it is possible to change the size of text and other items on your screen. If this is set to larger than 100% the text and Values will not be aligned in in the TGML graphic in Webstation. Resolution Set the value for Control Panel\Appearance and Personalization\Display to 100% and not more. Windows 10 Right click or press and hold on your desktop, click/tap on Display settings. Click/tap on Display on the left side. If you have more than one display connected to your PC, then select a display at the top on the right side that you want to change the DPI of. Under "Change the size of text, apps, and other items", select the DPI percentage and set it to 100% and not more. Windows 7 Open Control Panel Open Appearance and Personalization Set Display to 100% and not more

Issue Customers question the time sync function in AS-P for BACnet devices Environment SE8650, Viconic, SBO, AS-P, SmartStruxure, Room Controller, MSTP, 3rd Party BACnet Devices Cause It is important to understand what happens when AS-P or Room Controller lose power. Resolution SE8650 firmware version 1.7.1-56d and SBO 1.9.3.24 were used in the test. The testing was done with the fieldbus speed at both 38400 and 76800 baud. 1. The first test was to confirm AS-P sends out time sync signal 38 minutes after each hour periodically. A review of all the timeSync data packets during the capture reveals that the time sync packets are sent every hour when the time in AS-P is 38 after the hour minutes mark. 2. The second test was to confirm that the AS-P will send out a timeSync data packet if a device comes back online after a power outage. First the time was synchronized between the SE8650 with AS-P. SE8650 was then powered down and the AS-P server time changed so that the times in the two devices would not match. A review of the time synchronization packets in the packet capture confirms that the AS sends out a time synchronization once the SE8650 is powered and boots up. 3. If the AS-P and SE8650 both lost power the SE8650 will boot up before the AS-P. The AS-P will then sends out a timeSync once the BACnet communication is settled.

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