Issue
When trying to activate a license in an AS-P/B the following error message was shown and the activation failed:
Online activation:
12:57:24: Executing licensing command
12:57:24: Executing embedded operation: Activate ActivationID: ACT-xxx
12:57:32: Embedded operation: Activate failed: ASEmbeddedAPI internal error: Binary response does not contain feature information Error status information: FNO server response: Z(BACK_OFFICE%DEBACK_OFFICE+']\dBl&%MSM230312018I|B}~%ACT-xxxxx/jlSkkj1%<K!,b7OnpUy7 zqDFG#I$QGGR0:SYWJVGIuW}+iea 0\wR/`;yX'HGX*;;nEl]d0I+nHWh(VD"+a uwpf%XF[N6~!,^?R]y?VPCw\gB{"dSy2K7ph;_=qw.|c]Vp;.nlMbLl-~Z!UY<:=TFZEL~h=\V)>ML)ld0g'PPcjrosy&]p9Y((?II#*B5/U16X;o-
12:57:32: Licensing command completed
12:57:34: Activating licenses failed
Offline activation:
12:56:02: Executing licensing command
12:56:02: Executing embedded operation: ProcessResponseFile ResponseFile: C:\Users\Mitthem\Desktop\Garage\response\xxxxxxx\8ba20b60-b19c-4a5d-8fea-693ef9282c8c.bin
12:56:03: Embedded operation: ProcessResponseFile failed: ASEmbeddedAPI internal error: Binary response does not contain feature information Error status information:
12:56:03: Licensing command completed
12:56:05: Activating licenses failed
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Automation Server Premium (AS-P)
- Building Operation Automation Server Bundled (AS-B)
Cause
The reason for the issue was that the number of available license for activation was 0 but the error message in DA was not indicating that
The Device Administrator(DA) showed that 2 licenses was available but it was out of synch.
Resolution
When looking at the Entitlement in DA it had a yellow dot on it indicating that it was added offline.
In DA version 5.0.2 and later DA is contacting the License server directly when adding an Entitlement, in prior versions that was done thru the AS-P.
So in DA version 5.0.2 and later it is enough that the computer where DA is installed have internet connection when adding an Entitlement online.
After upgrading DA to version 5.0.2 and doing a refresh on the Entitlement the Device Administrator was showing the correct number of available licenses.
