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Issue Anti-virus software detects some TAC Vista files as virus TAC.Common.License.Flex.dll and LicenseAdapterDLL.dll are detected as viruses Is there a virus in TAC Vista or the Vista installation files? Product Line TAC Vista Environment TAC Vista Cause It is not uncommon that anti-virus software perceives perfectly clean files as viruses. This is a growing problem as the amount of viruses are continuously growing, and the likeliness that they may share similarities in the code with a Vista file thereby increases. Resolution Although there is a small possibility that the Vista files may be infected by an existing virus on the computer, this is most likely a false positive detection by the anti-virus software. If the anti-virus software detects a virus, check what symptoms that virus have and if you have experienced any of them. In most anti-virus software there is a setting to exclude certain files or folder from the scan, which could be used as a workaround if you get repeated alerts (given that you have ensured that there is no virus present at the computer)

Issue Third Party MSTP controllers are not able to be discovered. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Automation Server (AS) 3rd party controllers Cause MAC address of the Automation Server's MSTP Network was not configured properly. Under the AS > BACnet Interface > MSTP Network the MAC address is changed from the default value of 0. Resolution Change the MSTP Network MAC address from the erroneous value back to 0 and third party controllers will be discovered properly.

Issue Is it possible to 'hot swap' IO modules? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation I/O Modules Cause Some critical applications require 24-hour operation. Resolution The I/O modules allow hot-connection of terminal bases and hot-swapping of the modules to their bases. This design ensures continuous power and communication during service operations.

Issue What kind of noise/surge protection is provided in the electronic circuit of Andover Continuum controllers? Product Line Andover Continuum Environment All CXs All i2 devices All B3 devices Cause Many projects specify the need to provide controller inputs and outputs with surge protection via optical isolation, metal oxide varistors (MOV), or silicon avalanche devices. In many cases fuses are not permitted for surge protection. Resolution Summary of noise/surge protection provided in the electronics of Continuum controllers. OUTPUTS: On relay output points the relay itself provides an inherent isolation of about 2500V. Additionally a MOV could be added for more protection. When adding an MOV, it should be placed at the load and not at the controller for maximum protection. INPUTS: Most of the controllers (but not all) include TVS (Transient Voltage Suppressors) although they ARE NOT optically isolated, it may be possible to get off the shelf optically isolated TVS for additional protection. Note that ALL controllers have passed EMC compliance test for noise and voltage surge.

Issue While RS485 requires a daisy chain topology, can b-Links be daisy chained along with b3 controller in the BCX segment. Product Line Andover Continuum Environment MSTP b3 B-Link RS485 Cause While RS485 requires a daisy chain topology, the addition of b-Links to a RS485 bus makes the limitations of bus wiring less clear. Resolution RS485 is an electrical standard. The key to understanding RS485 topology conformance is to understanding that each segment of the RS485 bus must have a daisy chain topology with the required termination resistors installed at each end of the segment. The bus segment that runs from the BCX controller to inputs of several b-links and or b3 controllers would constitute one segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring. Each outgoing leg off of any given b-Link constitutes one distinct and separate segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring.

Issue The Xenta 913 supports several different BACnet object types but does not support all object types. Product Line TAC INET, TAC Vista Environment Xenta 913 BACnet Vista I/NET Cause The Xenta 913 is only a gateway device and is not native BACnet and thus does not support all BACnet object types. Resolution The BACnet specification outlines 49 different object types. Objects include physical points, processes and even internal operations. Most BACnet devices, including BACnet certified devices, do not support all of the object types since some of the object types are particular to specific industries and several are not commonly used. The Xenta 913 controller supports the following object types: Analog Input Analog Output Analog Value Binary Input Binary Output Binary Value Multi-state Input Multi-state Output Multi-state Value The following BACnet object types are unsupported by the Xenta 913: Access Credential Access Door Access Point Access Rights Access User Access Zone Accumulator Averaging Bit String Value Calendar Character String Value Command Credential Data Input Date Pattern Value Date Value Date Time Pattern Value Date Time Value Device Event Enrollment Event Log File Global Group Group Integer Value Large Analog Value Life Safety Point Life Safety Zone Load Control Loop Network Security Notification Class Octet String Value Positive Integer Value Program Pulse Converter Schedule Structured-View Time Pattern Value Time Value Trend Log Trend Log Multiple Note that there is some confusion among object types. For example, while it is possible to have a Life Safety point that is a binary output, this is not the same thing as the standard Binary Output object type and the two points are not interoperable.

Issue Is the I/A Series (Niagara) R2 WorkPlace Pro and Enterprise Server software compatible with the Microsoft Windows 7 operating system? Product Line TAC IA Series Environment I/A Series (Niagara) R2 software, any version (See specific version note in Resolution section) Microsoft Windows 7, all editions, 32-bit or 64-bit (See specific version note in Resolution section) Cause PCs upgraded to Windows 7 operating system. Resolution The I/A Series (Niagara) R2 software has not been certified for use with the Microsoft Windows 7 operating system. The I/A Series (Niagara) R2 releases 529 and 532 has been informally tested on the Microsoft Windows 7 Professional (32-bit) operating system, Windows 7 Professional (32-bit) XP-Mode and Windows 7 Professional (64-bit) XP-Mode. No issues have been reported with the exception of R2 Niagara Application Tunneling. The R2 Niagara Application Tunneling must be configured to run in "Silent Mode" when run in any Windows 7 environment.

Issue Active alarm view shows alarms in a distorted way or the colors are aren't correct. Click in the alarm area in different places may cause some additional pieces of the fields to display Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Usually this happens on one PC and the others in the system are still working ok. Something on the PC has been installed or is interfering with the painting of the alarm screen. Resolution Check to see if any MS updates have been applied to the system Run an antivirus and/or malware scan Remove the Silence Column and that should take care of the issue.

Issue Unknown meaning of object status numbers and descriptions Product Line Andover Continuum Environment Continuum Cyberstation Cause Continuum uses object status numbers and descriptions for diagnostics. A list of these enumerations is required. Resolution See file Stsvc.txt in the Continuum directory In Continuum Versions 1.5 and higher, a new database attribute exists. This new attribute is "ObjectStatus". When the value of an object in the Continuum system is greater than zero, then an indicator icon is placed on that object in the explorer view. This indicator icon is also placed on the parent object and subsequent parent objects as applicable. This indicator icon will reveal the reason it has been placed on the object when you place your mouse over the indicator icon. This ObjectStatus attribute value is a bitwise type of attribute. ObjectStatus values and their descriptions: 0 - No mouseover, display normal 1 - Requires a Save from Controller (Parent) 2 - Requires a Save from Controller (Child) 4 - Requires a Flash Backup 8 - Object must be reloaded 16 - Object has been offline edited 32 - Object has been offline created 64 - Flash backup disabled 128 - OS update fail Combination values will display more than one description. For example, 144 would display OS Update Fail and Object Has Been Offline Edited

Issue Cyberstation is receiving multiple notifications of the same event. Product Line Andover Continuum Environment CX9702 Continuum CyberStation Cause When a workstation has received delivery of an alarm event it sends a receipt acknowledgement to the controller. If the controller does not receive the acknowledgement, it will resend the alarm. Network issues can interfere with the delivery of an alarm event receipt acknowledgement message. Resolution Resolve any network issues that may be hindering the acknowledgement communication.

Issue When I/NET interacts with Endura/Digital Sentry, the Video Window can't pop up when swiping a card or an alarm happens. Product Line Pelco, TAC INET Environment I/NET Endura Digital Sentry Cause The Video Window only pops up in Alarm Window, not in Event or Transaction Window. Resolution For card entry, the Video Window needs to be popped up manually by right clicking in the Transaction or Event Window and choose Video. For alarms, the Video Window only pops up in Alarm Window when alarm is active. After the alarm returns to normal or is acknowledged, the video needs to be shown in Event Window.

Issue No events in Vista No events in SQL $Queue grows in size Product Line TAC Vista Environment Vista DSSWriterService SQL Database Cause DSSWriterService is responsible to transfer log data and event's from TAC Vista queues into the SQL Database, it is crucial that this process has enough authority else no logs or events will be written. Resolution To change the user that handles DSSWriterService: Click on Start - Settings - Control Panel Open Administrative Tool and execute Services In the list to the right, (Services), locate TAC DSS Writer Services Right-click the TAC DSS Writer Services and choose properties Click on tab Log On Use Local System account or under "This account" specify a user with the correct authority Restart the Service and check the $queue folder. If folder insertevents and insertlogvalues are empty or just have a few files that are being removed the DSS Writer is working and has a connection with SQL. NOTE: After Vista 5.1.7 the Queue folders have been reworked and there are additional folders under insertevents and insertlogvalues. You will have to navigate under them to find the Event/log files.

Issue What is the procedure for moving the Access Expert DB to another hard drive on the host machine. Product Line Access Expert Environment Access Expert Premise Software v3 MongoDB Cause There is no longer enough space on C:. The database must be moved to another drive. Resolution Take a backup of the MongoDB database Ensure MongoDB Service is running Connect to MongoDB via Command Prompt run as an administrator Use the cd command to change Command Prompt to the directory where Mongo is installed Example "cd C:\Program Files\MongoDB\Server\3.6\bin" Type Mongo and press enter Type "show dbs" and press enter to show a list of the databases Open a second Command Prompt session run as administrator Use the cd command to change the file path to where you want to store the backup Example "cd C:\Data" Type Mongodump and press enter to start the backup process Once the backup is completed, stop both the Mongo DB and the Feenics Keep Mercury Services Cut and paste the Data directory from C:\Data to drive you are moving the database to. Example D:\ root directory Update the MongoDB config file in C:\Program Files\Mongo\Server\3.x\MongoDB.config with the new drive path to the database (this should be as simple as changing the c to d if you moved it to the d drive) for both the logs and the database lines Save the config file Start the MongoDB Service Start the Feenics Keep Mercury Service Log in to Access Expert to ensure the migration was successful

Issue I/NET will run in application mode, but will quickly shut down when in service mode Product Line TAC INET Environment I/NET Configuration Profile I/NET Seven Cause The I/O Server can be configured to auto shutdown whenever the I/NET Workstation application is closed. If this setting is used, the service will stop whenever I/NET Workstation is closed as well. Resolution Open the I/NET Configuration application. [Start>All Programs>I/NET>INET Config] Click on the Radial button so that I/O Server is maintained when no clients are present. Do NOT use the shutdown option when using I/NET as a service

Issue How does the offline detection work between an Enterprise Server(ES) and a SmartX server Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause There is no online poll between an ES and a SmartX server, but the SmartX server will be considered as offline if it doesn't respond to any kind of message from the ES. Resolution The ES is constantly asking the SmartX server for new events and alarms so at least every second the ES will communicate with the SmartX server. If one of the messages from the ES is not responded by the SmartX server the ES will send out 3 more with a second in between, if no messages are answered by the SmartX server the ES will consider the SmartX server as offline. There is a 30 seconds delay before the offline alarm pops up in the alarm viewer in Workstation.

Issue How is a Pulse Digital Output (BACnet Binary Output) created via a Continuum Conversion Product Line EcoStruxure Building Operation Environment b3 Controller Infinet Controller Continuum Conversion Cause A Continuum Infinet Output created as Elec Type Digital has Format $###, as below When this is converted to EBO, a Type "BACnet Digital Output (Continuum) binary-output" is created. Resolution The Format needs to be modified to ###.### or #.###, as below The BACnet binary output created in the conversion will now be a "Digital Pulsed Output" Summary below

Issue Created a digital schedule in an Automation Server folder and it never changed the value of the digital value Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause Digital value bound to a digital schedule failed to change the value at a time when a scheduled event should have triggered. The probable cause is that the Automation Server time setting is incorrect. Resolution Configure Date and Time of an Automation Server: Click on the Automation Server in workstation Go to the Date & Time tab Set the proper time zone and save the changes. Use Network time synchronization or manually adjust the time if needed and save the changes again. Note that it might take some time before changes to the Date & Time settings affects the Automation Server system clock if you use Network time synchronization.

Issue Report or Extended Trend Log not showing the most recent data Product Line EcoStruxure Building Operation Environment Interval Trend Logs Extended Trend Logs Cause The extended trend log will only pull information from the Trend log when the Threshold is reached. Resolution OPTION 1 - Use the maximum Transfer Interval property. Edit the Extended Trend Log Change the Maximum Transfer Interval property from "Disabled" to the maximum time you want to go between updates in the extended trend log. NOTE: You should not set every extended trend log to 1 minute as this will cause unneeded strain to the system. If you need current data, look at the Trend Log. Use Extended Trend Logs and Reports for Historic information. OPTION 2 - Use the Transfer trigger variable Create a Digital Value on the Enterprise Server. This can be controlled by a program or a schedule to force the Extended trend log to update before reports are run Edit the Extended Trend Log Set a the Transfer trigger variable as the Digital Value created above. There are many options with Extended Trend Logs, see System Reference Guide chapter 40. Additional Notes 1. Extra care should be taken when configuring B3 and Infinet Extended Trend Logs - See Technical Reference Guide for full details. "You configure extended trend logs differently in Infinet (and b3) devices than you configure extended trend logs in other EcoStruxure Building Operation devices. For example, you bind the Monitored trend log property to the Infinet device (and b3) point or value configured for trend logging. Also, the Threshold property is not relevant when monitoring extended trend logs regardless of the value you specify. Finally, you cannot use smart logs when configuring extended trend logs in Infinet devices (and b3). Instead of using smart logs, you use the Maximum transfer interval property to specify the transfer interval." (Technical Reference) 2. To debug logging issues the Force transfer is very helpful, Force transfer Executed by the user to manually force a transfer even though transfer threshold is not reached. (Right click on the Extended Trend Log/Activation/Force Transfer)

Issue Is it possible to change the number of PIN code attempts for a door in Security Expert? Product Line Security Expert Environment Security Expert Server 4.2.x Security Expert Smart card Readers (any with a keypad) Cause By default, the number of PIN code attempts is set to three. Resolution In the Security Expert Client, go to Programming - Doors Select the door that you want to change and open the Commands field under the General tab Enter the command "LockOutAttempts=x", where x is the number of attempts (max number of attempts is 15) Save and download the changes to the Controller

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