Issue If a Door is unlocked by schedule, for example, during business hours, a door ajar alarm is not available. How can you configure the door if the site would still like to receive a door ajar alarm, alerting them if someone goes through the door and leaves it ajar. Product Line Andover Continuum Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause When a door is unlocked by schedule (or timed/permanent unlocked) the Continuum controller by design does not perform door ajar checking until the door re-locks. Resolution Write a PE program to monitor the door's DoorSwitch and set the DoorAjar flag as needed. Care should be taken as to only engage the PE program when the access engine in the controller is shunting the alarm in order to avoid contention. NOTE: Make sure to attach the DoorAjar alarm enrollment to the door. Below is a sample PE program. IMPORTANT: This PE code is provided as a sample ONLY, you can use it as a guideline for creating your own PE programs to perform similar functionality. 'This program monitors a door while the door is unlocked by schedule 'and generates a door ajar alarm if the door is left ajar 'Program is LOOPING and AUTOSTART RESET: MyDoor DoorAjar = False Goto CHECKING CHECKING: If SCH_PNT = On then Goto MONITORING 'when door is not unlocked by schedule let controller handle ajar condition MONITORING: If MyDoor DoorSwitch = Opened then Goto ENSURE_CLOSE If SCH_PNT = Off then Goto RESET ENSURE_CLOSE: If TM > 1 then Goto SEND_ALARM 'if door is left ajar for over 2 minutes report a door ajar alarm If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET SEND_ALARM: MyDoor DoorAjar = True If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET E: If TS > 30 then Goto RESET

Issue The Object Server is attempting to open a file that is already opened by another application. Error: LNS #10 lcaErrFileOpen Lca : Could not open the specified Application Device load image (*.APB) file. (Subsystem: LNS, #10) Product Line TAC Vista Environment NL220 Vista LNS Cause Trying to load an application image to a Xenta 102-AX from NL220 by selecting the default APB extension may generate this error. Resolution Use the .NXE rather than the .ABP.

Issue When looking at the controller configuration web page of a CX9702, it shows comm status = online, but when in Continuum it shows up as offline. Product Line Andover Continuum Environment CX9702 CyberStation Cause Controller received a probe from the workstation but Continuum has not been able to acknowledged that the probe was successful. Resolution Check that the network ports are all open Shut down and restart Continuum on the workstation Or: Edit controller object in Continuum Explorer Select Out of Service and Apply De-select Out of Service and Apply

Issue Unable to set Units on an AI created in Building Operation Menta Editor The Units drop down list appears but is blank Product Line EcoStruxure Building Operation Environment SmartStruxure (all revisions) Building Operation Menta Editor Analog Input/Output Cause Menta Editor gets the units from Building Operation WorkStation. If the Menta Editor is launched from the Start menu, then there is no connection to WorkStation and units will not be displayed in Menta Editor. This is a known issue which will not be corrected. Resolution All Menta applications should be opened from within the Workstation: Right click on the "Programmable Xenta" object Select "Edit"

Issue Need to set up two-factor authentication in Access Expert Product Line Access Expert Environment Access Expert Premise Software Access Expert Hosted software Cause Additional cybersecurity is needed on site Resolution Log in to access expert Ensure your phone number is set up properly on your account. Needs to include country code Click the file tab and select User Settings   Click Setup Two Factor Authentication   Enter in your password   Ensure the phone number is correct. Needs to have country code  Click Verify Enter in confirmation code Check Enable Two Factor Authentication Select SMS or QR Code Click OK

Issue Steps for replacing a BACnet B3 controller and things to consider. Product Line Andover Continuum Environment Continuum b3xxx Controller Cause Steps for replacing a BACnet B3 controller and things to consider. Resolution Steps for replacing a B3 controller and things to consider. Use these steps when replacing a B3 controller from brand new stock, it is relatively straight forward. Physically disconnect power and MS/TP data cables from existing B3 Controller. Remove existing B3 Controller. Install replacement B3 Controller. Pull the battery tab on replacement B3. Connect MS/TP data cable to the replacement B3 controller. Connect power to the replacement B3 controller. Edit the B3 controller object in Continuum on the infinity side. On the Runtime tab enter the Serial Number of the new replacement B3 controller and click Apply. Click refresh until B3 controller returns Online. Reload the B3 Controller. Verify existing points and programs are running correctly. Perform a “Backup to Flash” operation on the B3 controller. Perform “Send to Database” operation on B3 controller from BACnet view. One scenario, for example, is the Replacement B3 controller came from a different job that has previously been programmed and has a valid flash backed up onto it. If installed on the new network, when powered up will start trying to communicate with controllers it has routing tables for. Could potentially cause issues on the new network. It is suggested that if you are replacing with a previously used controller from an old site with a valid flash backed up is to flush the controller out before applying to the new network. From a test machine with a test DB bring the controller online, this will require a BCX to do as well. Once the B3 is learned in and online, perform a reload to the controller and then a backup to flash. The only thing that will be reloaded will be the system variables. Another thing to think about is let's say you've already replaced the B3 and sent it off to repair. You've got it back and now want to put it back to its original location. That one is very simple and following the replacement steps above will suffice. Just remember that step 8 above you would make sure the Bacnet Device ID and the serial number match for the original unit integration. But if you wanted to add a new B3 controller to the same site and use the repaired B3 as a newly installed controller, just remember that the previously replaced B3 will have the Bacnet Device ID of the repaired B3 and you'll have to make sure that when manually creating a new B3 with the repaired B3 you'll have to make a new Bacnet Device ID that is unique. Rules to remember: Flush out used B3 controllers before adding to an existing MS/TP network or replacing a defective B3 Bacnet Device ID's must be unique for each given BACnet network  

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442.  Once this patch is installed then you will need to install KB2919355.  After this patch is installed you will need to restart the server.  After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue What are the fiber cabling specifications for an Infilink i2210? Product Line Andover Continuum Environment Infinet Infilink i2210 Mstp B-link-F Series Cause Fiber connections have specific parameters to work properly Resolution From the I2210 and B-link-F Series Installation Guides Fiber Optic cable: 62.5/125 duplex glass multimode fiber optic cable with ST-style connector Maximum attenuation allowable: 12 db For some additional information related to fiber optic terminology, see the following: https://arcelect.com/fibercable.htm

Issue Can not print a TGML graphic from the TGML editor, get error message, "Could not print string was not recognized as valid date time." Product Line TAC Vista Environment TAC graphic editor version 5.1.5 Cause A defect is written for this problem. Resolution This problem is fixed in TGML editor 5.1.6

Issue When creating a new database an error pops up that indicates that the Windows login name or password is invalid. Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is already a Continuum database created. Permissions for the Windows user are not allowing the database creation. Resolution Check to see if there are Continuumdev and ContinuumLog files in the folder. (Look for the folder path in database initialization) Use My Computer to navigate to that folder and see if the files already exist. If they do, copy them if needed and then delete them. Try the database creation again after that. The Windows user may not have the appropriate permissions as an admin Create a new local admin user and then login using the new login Try the database creation 

Issue StruxureWare Building Operation Workstation Logon fails when logging onto Localhost:80. Product Line EcoStruxure Building Operation Environment Windows 7 Windows 2008 Server Windows 2008 Server R2 Cause The line in the system Host file that defines the Localhost is commented out with a hash or pound sign (#). #127.0.0.1 Localhost Resolution Open Notepad. Right-click and select the option to "Open as an Administrator." Go to C:\windows\system32\drivers\etc and open host. Remove the # in front of 127.0.0.1 Localhost Save the file.

Issue Schneider Electric Energy Online Query Tool requires log data collected to be in 24 hours time format. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server Cause The Automation Server time display format (24 hours or 12 hours) is dependent on the settings of the computer where the client application is installed. In StruxureWare Building Operation, this would normally be the WorkStation software. If the computer which the Workstation software is installed is set for 24 hours time format, then the AS date and time, Trend charts etc. will display the time in 24 hours format. Resolution The Query Tool documentation indicates that it gets data from the StruxureWare Building Operation server (in this case, an AS) and creates the required output format (CMEP, ERM or Vizelia). In this case, the Automation Server time format does not matter. It is the time format settings of the computer where the Query Tool is installed that matters. Ensure that the Query Tool computer time is in 24 hours format.

Issue Procedure to Install and Configure Continuum Reports Suite Product Line Andover Continuum Environment Continuum Reports Suite Cyberstation 1.81 and above Cause Need to generate Continuum Reports using the Continuum Reports suite package Resolution

Issue What is the role of the master node in a Vista network? Product Line TAC Vista Environment Vista server Cause In a network with several nodes (Operator units), one node is designated as the Master node of the database in the network Resolution The Master node is the node which contains the correct information about global objects. Information about global objects is controlled by the Master node, and if the information has changed, the other nodes (Slave nodes) will copy this information when they contact the Master node. So if the master is down the slaves cannot add/delete any global objects such as users. The other nodes will continue working normally even if the master is down.

Issue Personnel Manager displays "Error getting root folder name" when launching. Product Line Andover Continuum Environment CyberStation Personnel Manager (PIM) Cause At boot time, Personnel Manager queries the ContinuumDB to find the Root container by ID using the following SQL query: SELECT uiname FROM Dictionary WHERE objectidhi = 0 AND objectidlo = 536870913  "Error getting root folder name" will be generated if PIM is unable to access the ContinuumDB or can not find the root object for any other reason. Resolution The User account control slider on a Windows 7 PC will need to be moved all the way to the bottom. Check/resolve for database connectivity errors. Make sure Firewall settings are not preventing the PIM from getting to the SQL server. If the problem persists try the following:   Check to see if Badgemanager.exe is starting. If not then a perform clean uninstall of EpiBuilder with the following steps: From Add/Remove programs (Programs and Features in Windows 7) Uninstall Run Regedit (Start > Run > regedit) Get a registry back by Right clicking on HKey_Local_Machine\Software\ImageWare Systems\EpiBuilder  and select Export and save the selected branch to a file location. This can be used to restore the registry key if necessary. Windows 7: HKey_Local_Machine\Software\WoW6432Mode\ImageWare Systems\EpiBuilder Right Click the same registry branch from step c and select Delete Reboot the PC Reinstall EpiBuilder by going to My Computer or Windows explorer, double click on C:\Program Files\Continuum\EpiBuilder\SDK\InstallEpiBuilder.bat Note: This runs very quickly Start Cyber and open a badge in Personnel Manager If using a VBScript File to redirect communication between principal DB server to mirror DB server, coding may need to be updated. Example: x32 vs x64 bit coding differences For x32: strRegName = "HKLM\Software\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName) For x64: strRegName = "HKLM\Software\Wow6432Node\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName)

Issue "Helix YUV Codecs (remove only)" shows up under Windows "add/remove programs" after Continuum is installed. What is this and is it part of Continuum? Product Line Andover Continuum Environment Continuum Cyberstation 2.02 and earlier Windows Cause A Continuum Cyberstation installation brings with it several additional programs in order to run properly. These can be seen in the "Add/Remove Programs" interface. These programs may remain installed even after an uninstall/upgrade of Continuum. Resolution Helix YUV Codecs is part of the Continuum installation. The installation file is "yuvcodecs-1.2.exe" located on the CD in "..\Continuum\ISSetupPrerequisites\{1D2652A6-D9B2-43ED-8009-987E762962A2}". The Codecs install is part of the SVG viewer program for WebClient graphics in Continuum 2.02 and earlier.  This was removed from the Continuum 2.03 installation. If desired, this program can be removed if it is no longer in use.

Issue A BCX4040 is brought online on the Infinity side, but the device cannot be found when running Find New BACnet Devices. Product Line Andover Continuum Environment BACNET Cyberstation Find New Bacnet Devices Cause BACnet is disabled in the BACnet preferences. Resolution Under BACnet preferences, set item #1 - Enable BACnet to true.

Issue When accessing an I/A Series G3 station via a web browser over an Ethernet connection, no login screen is displayed. The default home graphics page is displayed instead. Product Line TAC IA Series Environment I/A Series G3 station with web access Cause The station guest account is designed to allow web access to the station without the requirement for the user to log into the station.  When accessing the server station graphics via the web browser on the computer hosting the server station, the user credentials prompt is always displayed. When accessing the server station graphics via web browser from a different computer than the one hosting the station, no user credentials prompt will be displayed and the user will be automatically logged in and will have all rights defined for the Guest user account. Resolution Disable the "Guest" user account to prevent automatic login to the station via a web browser.

Issue An application package (VAV reheat VA2) downloaded from the Can2Go site is restored to an MPM. It is then not possible to log on to the MPM using the default administrator password. Product Line EcoStruxure Building Expert Environment MPM Can2Go package Administrator user Cause The default administrator password in the Can2Go application database is not the same as the default SmartStruxure Lite password. Resolution Use the following default credentials for Can2Go applications: User Name: Admin Password: can2go

Issue Setting up a potentiometer or resistance input on a Xenta Programmable controller. Product Line TAC Vista Environment TAC Menta Xenta 280,300 and 400 Cause No input option is available for a potentiometer or resistance in a Xenta device Resolution A curve module can be used to create your own input lookup table, as shown below. Attached file Pot_To_0_100_R01.zip provides an example of this 10K potentiometer sample