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Issue Error when Starting CyberStation: "Continuum Server - OMSInit failed" Product Line Andover Continuum Environment Cyberstation Cause The most common reasons for this are listed below: After installing a new database the workstation was not initialized The IP address is not configured in the workstation. The Upgrade procedure was not followed and the database was never updated The Folder specified for the CyberStation already exists in the DB Resolution To resolve based on the cause above: Initialize the workstation by clicking on the Workstation button during the installation process. Configure the IP address in the workstation (load a network card) Go back and update the database Delete the folder from a second WS (if possible) or specify a different folder name.

Issue Where can I find the current documentation for the WorkPlace Tech Tool software, MNL LON controllers, MNB BACnet controllers and their associated specification data sheets? Product Line TAC IA Series Environment WorkPlace Tech Tool software I/A Series MNB BACnet family of controllers I/A Series MNL LON family of controllers Cause There is no single online source for the all the current documentation for the WorkPlace Tech Tool software, MNL LON controllers, MNB BACnet controllers and their associated specification data sheets. Resolution All documentation related to the WorkPlace Tech Tool (WPT, WPCT & WPFB) and related controller documents are installed to your computer when you install the WorkPlace Tech Tool software. At the time of release, the current version of each software manual, hardware installation manual (LON & BACnet), specification data sheet (LON, BACnet & Software) and the software release notes document is built into the software installation program. These documents are all accessible under the \WorkPlace Tech\Help folder on any computer where the WorkPlace Tech Tool software is installed. All documentation can be displayed from the list displayed by the WorkPlace Tech Help menu. This was done to insure that all WorkPlace Tech Tool users would have access to the version of all documents related to that specific release of the software. Since these documents are included in the installation package for any version of the WorkPlace Tech Tool software, you can download the latest WorkPlace Tech Tool installation file from The Exchange Download Center to get the complete set of documents. These documents are also available individually from the 'Publication Zone', accessible from the 'Links' menu on iPortal (https://iportal2.schneider-electric.com).

Issue What is the factory default IP address for a new I/A Series G3 JACE-6 or JACE-7? Product Line TAC IA Series Environment I/A Series G3 JACE-6 JACE-7 Cause Initial power up and connection to Workbench Resolution Two female 10/100-Mbit Ethernet connections are provided on the JACE-6 and JACE-7 hardware platforms. These are RJ-45 connectors labeled LAN2 and LAN1. Use a standard Ethernet patch cable for connecting to a hub or Ethernet switch. An activity LED for each Ethernet port is visible, and are labeled "LAN2" and "LAN1" on the cover. The factory-default IP address for LAN1 on the JACE-6 and JACE-7 is 192.168.1.12n, where the last numeral n in the address matches the last digit of the JACE's serial number, and subnet mask is 255.255.255.0. By default, LAN2 on the JACE-6 and JACE-7 is disabled. The factory default platform username and password is tridium / niagara.

Issue Importing a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters. Example showing Imported Users with unknown characters Product Line Security Expert Environment Security Expert Client Security Expert Data Sync Service Cause The Security Expert Data Sync Service requires UTF-8 encoded CSV files. Resolution Import the CSV file again with it re-encoded as UTF-8. Follow the below steps to re-encode the file: Open the CSV file in Excel. Then select Save As. In the Save As Type drop down menu, select CSV (Comma Delimited)." Click the Tools menu and select Web Options. In the new dialog box, select the Encoding tab. Find the Save this document as dropdown menu and select Unicode (UTF-8), then click OK.

Issue When replacing an EP1501 controller, do all doors and schedules have to be recreated? Product Line Access Expert Environment Microsoft Windows Server 2012 or later Microsoft SQL 2012 R2 or later Access Expert EP1501 Controller Access Expert v3 Premise Software Access Expert v3 Hosted Software Cause Recreating all the doors and schedules can cause a lot of downtime during the replacement process of an EP1501 Resolution Open up the instance that the device is configured on From the hardware tree, select the device that needs to be replaced and double-click on it to open a new window Once the replacement device is powered and configured, copy its MAC address and paste it where the old devices MAC address is showing Click save and close at the bottom right of the screen Right-click the controller in the system tree and select Push Controller Database Once the controller comes online again it will start communicating with the sub devices Open up a Live Monitoring Window and verify that events are being properly reported

Issue When should end-of-line (EoL) terminating resistors be installed on a BACnet/MSTP network? Product Line TAC IA Series Environment BACnet/MSTP network Cause Knowing where to implement the termination helps reduce signal reflections, which might cause issues in the system. Resolution Resistors of 120 ohm value must be installed at each end of a MSTP (or RS-485) trunk segment. They help reduce signal reflections and RF interference. Failure to install end-of-line resistors may result in intermittent communications.

Issue The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed in InitSession function!, Result is 80040111 Email, Failed to send email - Email (MAPI) initialization failed in InitSession function!, Result is 80040111 Email, Failed to send email - InitSession failed in CACEmail::Init, Result is 80040111 Product Line Andover Continuum Environment CyberStation 1.9x Cause If the errors are only logged on startup of CyberStation then they are not likely an issue. However, if these are being logged more than just on startup they may indicate other issues, such as RPC errors. Resolution If you are not emailing alarms these errors may be able to be stopped. Run a listview [1] of all EventNotifications and display the AlarmOptions attribute. Check if the word email shows up. Edit the EventNotifications where it does show up and remove all emailing from the Actions tab. CyberStation creates some of these EventNotifications in the templates folder and they are setup for emailing by default.

Issue Using AOL as email provider the following error messages comes every two days: 2014-06-12 15:11:06 E-mail was NOT sent: 521 5.2.1 MUST COMPLETE IMAGE PUZZLE BEFORE SENDING. PLEASE GOTO http://challenge.aol.com/spam.html Product Line EcoStruxure Building Expert Environment SmartStruxure Lite MPM AOL Cause This is AOL trying to stop people using its email service to generate spam, you are now required to periodically enter a series of numbers or letters from a web page in addition to normal username and password authentication. Resolution See AOL help to understand the issue further. This post on the internet also notes the issue and unfortunately this is something that AOL has added and is not under our control.

Issue Desire to create a Panel in a subfolder, such as BACnet Application folder. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.0 and higher Cause For navigability from the Workstation, it may be desirable to nest a Panel graphic display directly underneath the BACnet controller it is displaying information for. Resolution Panel(s) and inability for creation in the BACnet Application folder is intentional. The BACnet Application is mostly reserved objects which are visible to BACnet (Points, Values, Alarms, Trends, Schedules, etc), and also non-BACnet objects that you might use with BACnet objects (Graphics, Extended Trend Logs, Charts and Lists). Things that are related to applications. The Panel object is related to the Workstation and its layout, not the application. Panel objects also cannot be created inside of any other communication protocol interfaces (LonWorks or ModBus, for example).

Issue Continuum Security Key does not work and Product Support has requested for it to be sent back to Repairs. Product Line Andover Continuum Environment Continuum Security Key Cause Security Key was not working and needs to be replaced. Resolution Download the Andover_Continuum_Software_Upgrade_Forms_-_Americas_&_APAC.7z file from the link in this Product Announcement and then fill out the "CyberStation-web Client Option Upgrade.doc" form with the below information. The P/N will be USB REPLACEMENT. A PO# is required for the amount of the part number. Fill out CyberStation-web Client Option Upgrade.doc with appropriate information and send in to your local logistics team. An Advance Replacement order will be generated to ship a new USB key to the shipping address. You will need to send back the defective key within 30 days of receipt of the replacement key.

Issue Various controller install guides suggest fitment of an optional varistor for surge/spike protection, what components should be used? Product Line Andover Continuum Environment Surge and transient protection Metal Oxide Varistors (MOV) Part Number Line voltage protection, power line protection, mains spike protection. Noise, EMC resilience. Cause Install guides specify 39V, 130V or 250V varistors but what component part numbers should be used? Resolution For controllers with a 24VAC power feed, these are specified as a 39V Varistor, a suitable component would be: V39ZA1 This is also equivalent to Part # 01-2020-095 as listed in some install guides. For controllers fed from a 115VAC power feed, these are specified as a 130V Varistor, a suitable component would be: V130LA20A For controllers fed from a 230VAC power feed, these are specified as a 250V Varistor, a suitable component would be: V250LA40A Littelfuse Varistor ZA Datasheet PDF showing the full specification for each varistors is attached.

Issue Unable to change the password of the Administrator account. The Access Expert application will not start following a change to the Administrator user account. Product Line Access Expert Environment Access Expert Software Cause The administrator account is a special account used by the services associated with Access Expert. Any attempt to change the password of the Administrator account will render the application unable to start. Attempting to open the properties of the Administrator accounts results in Access Expert trying to create a new administrator user account. Resolution Under no circumstances should the Administrator account password be changed.

Issue Failed to reload b3 controllers, The information for device commission detail indicates "the Object Identifier already existed". Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Continuum b3 Controllers Cause There are one or more database conflicts in the AS. Resolution Right Click AS and select "cold restart" Wait for AS come back online and try to reload the b3 controllers. The issue may return, but the solution can help you download the b3 controller and will not impact the b3s' performance.

Issue When schedules, reports, trend logs, loops or any calendars are loaded, Internet Explorer is rejecting the control and will not host it. IE will then throw a "Cannot Create .net Editor" error. Product Line Andover Continuum Environment .Net 4.51 Continuum webClient Server Internet Explorer Cause Microsoft has stopped allowing IE to host controls from .net 2.0 and 1.1 by default. Resolution In order for these controls you must do the following on all of your client machines: Note: Always make a copy of the registry on the machine before making any modifications Open regedit Update the .NetFramework key as follows: On an x86 Operating System Add a DWORD attribute with the name EnableIEHosting to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework Set the value to 1 On an x64 Operating System Add a DWORD attribute with the name EnableIEHosting to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework Set the value to 1 Reboot the computer At this point you should be able to start WebClient and run the .net editors without any problems. The following Microsoft Article discusses this issue: Application Compatibility in the .NET Framework.

Issue The output of the actuator block in a MNB-Vx sometimes shows 'NaN' (Not a Number) instead of a valid position. The only way to clear it is to drive it fully open or fully closed. The issue is intermittent and it is not specific to the same installed controllers. It appears on different controllers at different times. Product Line TAC IA Series Environment MNB-Vx Cause The actuator can be initialized to avoid displaying 'NaN'. The setting in the VAV actuator block is called InitMode. Here's a description of this setting from the WorkPlace Tech Engineering Guide Supplement (F-27356): Abbreviation Configuration Property Description Range InitMode Initialization Mode Class: Enumeration - The initialization mode configuration property controls synchronization of the VAV object position output after a rest. 0 - No automatic synchronization of the position output. Synchronization occurs when normal control causes the actuator to drive full open or full closed. 1 - Actuator drives full closed after a controller reset to synchronize position output 2 - Actuator drives full open after a controller reset to synchronize position output 0-2 If InitMode = 0, and the actuator doesn't drive full open or full closed for a long period of time, the NaN value will continue to be displayed. Resolution Ensure InitMode is set to either 1 or 2 so that it synchronizes after a power cycle or database download.

Issue When SigUpgrade is run at Release 4.08, a DeviceCnf.rec file that was created at Release 4.04 (as opposed to being the result from a SigUpgrade from Release 4.03) fails to upgrade to 4.08 correctly, and leaves the file unchanged in the 4.04 format. Product Line Satchwell Sigma Environment Sigma Cause Occasionally, at Release 4.04 when a new DeviceCnf.rec file is created it is tagged "Version 0" instead of the correct "Version 1" Resolution The DeviceCnf.rec file can be still be upgraded to Release 4.08 but by completing an intermediate upgrade from Release 4.04 by any one of following releases: Sigma Release Build Number Release 4.05 3.42.34 Release 4.05 SP1 3.42.43 Release 4.05 SP2 3.42.48 Release 4.05 SEB 3.43.18 Release 4.06 3.44.14 Release 4.06 SP1 3.44.16 Release 4.06 SP1 3.44.18 Release 4.07 3 45 48 Release 4.07 SP1 3 45 51 Release 4.07 SP2 3 45 58 Then finally upgrade again to Release 4.08.57 before continuing with the upgrade..

Issue Security Expert refers to both Accommodation and Booking features in its Client which would suggest that it is currently capable of handling the Booking/Accommodation of Users as well as controlling their Access, but this is not the case. Product Line Security Expert Environment Security Expert Cause Security Expert has an Accommodation Tab in the User Menu of the Client, which seems to suggest that Rooms can be booked in the system. A Booking System option is also found in the Licensing Menu, which would suggest that Booking features can be enabled upon request. Resolution Both the Accommodation and Booking features are not currently activated however have been included in the GUI and license structure for potential 'future development'. There are no dates for when this will occur.

Issue When accessing the Platform Diagnostics information from the Station Spy in an I/A Series G3 station, the log, log1, and log2 system log files can be displayed but not directly downloaded. How can these log files be downloaded? Product Line TAC IA Series Environment I/A Series G3 ENC Cause Needs to be able to download the log files so that they may be emailed for analysis. Resolution These log files and the other diagnostic files displayed through the Station Spy platform diagnostics can be displayed or downloaded by accessing them through the web browser, as follows. Connect to the station at the address "http://:3011/qnx. When prompted, log in using the hardware user name and password. To display the specific diagnostic information in the web browser, double click the entry. To download specific diagnostic information, such as log1, right-click the entry and select "Save Target as" (in Internet Explorer) or "Save Link as" (in Firefox), then select the location and specify the name where the file is to be saved.

Issue What web browsers are compatible with Sigma Web ActiveX interface Product Line Satchwell Sigma Environment Sigma 4.3 and later Cause Later versions of Internet Explorer do not display the Sigma ActiveX web pages. Resolution Sigma 4.3 introduced the ActiveX web client, this interface is only compatible with Microsoft Internet Explorer. The table below details the versions of Internet Explorer that are compatible with the various Sigma Web ActiveX releases. Operating System/Sigma Version 4.08 4.07 4.06 4.05 4.04 4.03 Microsoft ® Windows 2000 IE6 IE7 IE6 IE7 Microsoft ®Windows XP IE7 IE8 IE7 IE8 IE7 IE8 IE6 SP3 IE7 IE8 IE6 IE7 IE6 IE7 Microsoft ® Windows Server 2003 IE7 IE8 IE7 IE8 IE7 IE8 IE6 SP3 IE7 IE8 IE6 IE7 IE6 IE7 Microsoft ® Windows 7 IE8 IE9 IE8 IE8 IE8 Microsoft ® Server 2008 N/A N/A N/A N/A Later versions of Internet Explorer than those listed above may be supported in Compatibility View

Issue WorkPlace Commissioning Tool is displaying third party devices in red. Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool Cause When the WorkPlace Commissioning Tool discovers a device (if Extended Data in selected) it will display the devices name as learned from the device. If a device name is not unique it will be displayed in red. Resolution Displaying the devices in red does not suggest trouble, but rather indicates duplicate device names were discovered (see F-27358 WorkPlace Commissioning Tool and Flow Balance Tool Users Guide Chapter, "Device Icons"). The device name assigned by a third party manufacturer is not something the WorkPlace Commissioning Tool is designed to alter.

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