Issue How many objects, users, devices, etc. per device with EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation WorkStation Building Operation WebStation Cause How many objects per device and what are the limits of EcoStruxure Building Operation? Resolution The primary source of these details should be the Architectural Guidelines on WebHelp Topic for the version being used

Issue When doing a conversion from TAC Vista with LNS Network, to EcoStruxure Building Operation, what system should handle the addressing of the devices? What does the Network property “Shared LNS and SBO network” mean? Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista Conversion Tool Cause In a TAC Vista system, running as LNS system, the network is marked as Protected in TAC Vista. This means that all addressing is handled via the LNS system. Resolution After a conversion from TAC Vista with LNS network, to EcoStruxure Building Operation, a flag is set in the Network properties, named “Shared LNS and SBO network” which means that the LonWorks network is shared between LNS and EcoStruxure BMS. LNS is used for network management, such as handling addresses and Lon bindings. LNS has the ownership of the network. EcoStruxure Building Operation is used for downloading application and configuration to the controllers. It does not write in the address table of the Lon device.  This flag should not be set manually.

Issue How do you use iLon600 in an EBO Project Product Line EcoStruxure Building Operation Environment EcoStruxure Enterprise Server Echelon iLon600 Cause When to use iLon600 in EBO Resolution There are no support for iLon 600. EcoStruxure only supports Loytec network interfaces. See datasheets for exact models. If you are engineering a new system you should get Loytec products. The Loytec NIC has support for iLon600 so you should be able to add a NIC852 and one L-IP (to use as a config server) and use the iLon600 as router. This have not been tested but should work. Only supported interfaces are listed in the datasheet.  

Issue How to configure the EcoStruxure BMS External Log Storage feature using PI System. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server Cause Need EBO to send selected trend logs and the event log to AVEVA PI System directly without the need for intermediate storage or specialized PI System connectors. Resolution The following video will illustrate how to: Install and configure AVEVA PI system (PI Server and PI Web API) for testing. Configure PI system settings in EBO. Configure trend logs to be written to PI system. View and organized the data in PI system Explorer. Things you need: EBO 2023 (V5.0.3) or higher with valid AVEVA PI System connection license or demo license (Enterprise Server, AS-P, AS-B or Edge Server). AVEVA PI server and PI web API with valid license (Check EBO Information Technology System Planning Guide for tested versions). For more information about PI system recommended architectures, system requirements and installation instructions, please check AVEVA documentation, PI System™ | AVEVA, OSIsoft - PI System and YouTube video published by AVEVA for detailed instructions about installing and setting up PI system Setting up a PI System Development Environment From Scratch - YouTube Note: In EBO V7.0.1 or higher, values can also be read and hosted from an AVEVA PI System, refer to: Hosting Points from AVEVA PI System

Issue Esmi Transition tool stopped working after upgrading to SX-SOAP version 1.7.0.0 or higher Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Esmi Transition Tool SX-SOAP Cause The SOAP service no longer allows unencrypted communications over HTTP (port 8030) Instead use HTTPS over port 8040. Resolution 1. Open Esmikko Database transition tool 2. Go to the tab "Data Sync Service" the change the SOAP Server Address from http://localhost:8030/SecurityExpertSOAPService/service.svc to https://localhost:8040/SecurityExpertSOAPService/service.svc or https://SERVER_HOSTNAME:8040/SecurityExpertSOAPService/service.svc Note: bolded characters in the second line     3. Click on the button Create Data Sync Service Settings File The tool will stat working.

Issue After installing the Feenics Keep Bosch Service to integrate Bosch panels with Access Expert the service will not start Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Bosch Service and panels Cause A configuration issue is preventing the service from starting successfully Resolution The Feenics Bosch Service will fail to start for a number of reasons: 1. Check that the Feenics Keep Bosch Service exists and hasn't been deleted. "C:\BoschService" 2. The service is unable to authenticate to the Access Expert Instance.  Double-check the username and password being used for the service. Ensure they haven't been recently changed or the username and/or password is correct. Typically the username is Bosch with a configured password. 3. While attempting to start the Bosch service open Live monitoring and see if there is a failed login attempt or other related errors. 4. Open the Windows application log on the PC that has Access Expert and the Bosch service installed and check if there is an exception or a similar error like the following: 5. Install and use the SEQ Log to troubleshoot For Install Instructions for SEQ, see the following article:  https://community.se.com/t5/Building-Automation-Knowledge/Access-Expert-Installing-SEQ-Logs/ta- p/436521  Once installed, run the SEQ Log http://localhost:5341 while attempting to start the Bosch Service and see if errors are being posted. Example:   6. Check the last ping from the Bosch service to the Feenics host API : This date/time will give an idea of the last successful ping which can help target what may have been changed on the system or network that has affected the service. 7. Run the telnet command to access the Feenics host server If the DOS page is blank/black after hitting enter on the telnet command, that is a good sign. If there are any errors these can be a clue as to what is happening. If a firewall is blocking this connection you won't be able to reach the Feenics server.   Note: If the telnet command isn't recognized, telnet may not be enabled on the PC If none of these steps help to identify the issue, please open a Support case.

Issue Cardholders and door schedules are no longer working and they were yesterday Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause There is likely a holiday or holiday group that is affecting the entire system Resolution A holiday in Access Expert will make every schedule in that instance NOT run that day. Holidays are exceptions to a normally scheduled interval. The holidays within the system apply globally to all schedules. Schedules normally activate at the beginning of an interval and deactivate at the end, however, on a holiday, the schedules do not activate. This creates Holidays as global exceptions to schedules.   Example: A site recently lost all card access and schedules did not work on Veteran's Day. Not all cardholders were out of the office that day.  Reviewing the Instance's Holidays showed that Veteran's Day was configured, so schedules and cards were not working.   ** To resolve this issue: 1. The Veteran's Day holiday was deleted from the above list 2. Next, the controller(s) needed a right click and then "Push controller database" After doing this, the schedules and cardholder access worked normally.

Issue Need to change from the Small Number Format (Card Number) to the Large Number Format (Facility Code + Card Number). Requirement for Security Expert Transitions with I/NET Hardware.   Badging card on SCU1284 Reader using Security Expert, the reader event displays "Format error RD xx Port x Error Number of Bits" From Security Expert Client Events Product Line TAC INET, EcoStruxure Security Expert Environment I/NET Seven Security Expert Transitions Cause The I/NET system is limited to a maximum number of access cards, 32,000 per Tenant.  If a larger number is required, then I/NET must be configured to use large card numbers.  The Large card number format described in the Resolution MUST be completed before transitioning from I/NET to Security Expert and utilizing the I/NET SCU hardware as detailed in the Transition Guide Security Expert - INet Access Control to Security Expert - Reference Guide. Resolution To convert I/NET to use the Large Card Number support, the following steps must be performed:  Conversion of Card Numbers (small) to Large Numbers Sort the Individuals list according to the Individual Number. Look in the Individuals Editor “Options” function to set this up. Look at the tenant editor to determine the Tenant Code/ Facility code of the cards. From this, use the circled items the Tenant Code (Facility Code) and the First Individual Number as the lowest possible card number in the next step.  Verify in the door editor that the cards in this system are in a known Wiegand bit format.  In this case, we are using 26-bit. Attached are various Excel spreadsheets that can determine the Decimal number of the first card in the system (e.g., Card #970 Facility code 199) is the Decimal number 13042634, using a 26-bit Wiegand Excel spreadsheet.  This number will become the Source number in the Key/Card Translation table. These include 26-bit 32-bit ABA115 format Create a Key/Card Translation table similar to that shown below in the I/NET Seven Access Control editor.  This table will be removed after running the provided SQL Script.  The Key/Card Translation must contain: Source - Decimal number calculated in Step 3 above (13042634) Target - First Individual number shown in the Tenant (970) Count - Number of Individuals as shown in the Tenant (10000) Tenant - Tenant number this translation refers to (1) If there are multiple Tenants, then this process MUST be repeated for each Tenant Tenant Editor and Key/Card Translation Editor Shut down I/NET completely and run the attached SQL Script. Then once the script runs then, restart I/NET and look in the Individual Parameters editor, as shown below. Start I/NET and delete the Key/Card Translation table create above. Open the Individual Parameters and verify a Hex number and the decimal number matching that from the Excel spreadsheet (Step 3) is seen in the Individual Editor Card section. NOTE: There may be multiple card entries here; the Last entry shown is that entered by the SQL Script.  It will depend on whether an existing Card entry was entered for the Individuals before running the SQL Script.  To have large numbers working on a site DipSw #7 has to be turned ON for the 7910/7920 DPUs. For the SCU1284 in the door editor, at the top center of that editor, there is a check box, "Card Translation," which has to be enabled for large numbers to work in the SCUs. An SLI “SAV” should then be done because that is where the Card numbers and Door settings are stored. Then perform an SLI restore. Followed by a DPU restore to all of the door controllers. NOTE: Steps 6d. and 6e. are NOT required when performing the transition to Security Expert as this information will be performed by the SP-C.   

Issue Continuum Cyberstation running on Windows 7 machine.  Cyberstation crashes unexpectedly.  Cyberstation crashes when an alarm come is reported. Product Line Andover Continuum Environment Continuum CyberStation WebClient Outlook Cause Event notification alarm delivery configured to send email alarms when Outlook is not installed on the workstation. Resolution Either remove the email option from the event notification, or install Outlook and set it up for alarm emailing. If enhanced alarm delivery is selected (Database Initialization> Server(Stand alone)> See check box for enhanced alarm delivery Ensure that recipient Cyberstations do not have page, log, forward options selected. Only use email if it is being used. Example: Ensure that if an object is selected in an event notification action (i.e display graphic) that the point that is being alarmed on has that object (graphic) selected. Related article:  https://community.se.com/t5/tkb/workflowpage/tkb-id/knowledge-base_public/article-id/6986 

Issue EcoStruxure Building Operation WorkPlace Tech Editor Supported Microsoft Visio Versions The following error context is encountered when trying to run WorkPlace Tech Editor to edit a program: WorkPlace Tech Editor returned errorClass not registered 0x80040154 REGDB_E_CLASSNOTREG Product Line EcoStruxure Building Operation, TAC I/A Series Environment EcoStruxure Building Operation WorkPlace Tech Editor I/A Series MNL, MNB Controllers (MNB - from SBO v1.8.1 and newer) Cause Only the 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. The error is seen when a 64-bit version of Microsoft Visio 2010 is installed. Resolution Currently, only 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. SBO 1.5, 1.6, 1.7 Microsoft Office Visio 2010 SP1, 2007 SP2, 2003 SBO 1.8 Microsoft Office Visio 2010 SP1 (32-bit), 2007 SP2, 2003 SBO 1.9, EBO 2.x, 3.x Microsoft Office Visio 2016 (32-bit), 2013 (32-bit), 2010 SP1 (32-bit) EBO 2022 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2023 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2024 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit)

  Issue Cardholders are getting automatically changed from Active to Inactive (deactivated). When the LDAP/AD integration is configured to map the Active Directory attribute UserAccountControl to Card Status in Access Expert; records that have useraccountcontrol = 512 (normal active account) are getting their cards deactivated. These records should NOT be deactivated.   An LDAP query mapped to UserAccountControl Card(s) showing Inactive in Access Expert   Event History record showing the date and time the cardholder record was set to Inactive by LDAP Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Active Directory Cause A version of the LDAP service less than 24.2.1 Resolution Manually set the cardholder to Active as a workaround Ensure the LDAP service installed is greater than version 24.2.1. See the following link to a KB article showing how to "Identify which LDAP service is currently installed" : https://community.se.com/t5/Building-Automation-Knowledge/Identifying-which-Access-Expert-LDAP-integration-version-is/ta-p/480424    If the version installed is older than 24.2.1, perform the following steps: Uninstall LDAP from Windows Programs and Features Navigate to C:\ProgramData\Feenics_LDAP and delete the .dat file Restart the PC Install an updated version of LDAP from Feenic's web site: https://s3.amazonaws.com/download.feenics.com/ldap/Feenics.Keep.Installer.ActiveDirectory.msi  Test to ensure the issue has been resolved with the updated LDAP service

Issue Can Cyberstation setup and configure 3rd party BACnet devices. Product Line TAC IA Series, Andover Continuum Environment Cyberstation BACnet I/A Series MNB-1000 Cause It is desirable to configure all products from the same software. Resolution Cyberstation and the BACnet protocol do not allow you to do basic setup and configuration of 3rd party devices, most products will have their own configuration software or local display/ keypads for setup. The I/A MNB-1000 BACnet controllers will require I/A Series Software to setup and configure the controllers, this can not be done through Cyberstation. Once setup and communicating Cyberstation will be able to make changes / adjustments depending upon the PIC's statement of the device.

Issue Not able access a new MNB-1000 via its default IP address. It will not respond to when pinged. Product Line TAC IA Series Environment WorkPlace Tech all versions, WPT Version 1.50E and later Cause The ability to ping the MNB-1000 controller was removed starting in Firmware version 1.50E. All MNB-1000s are shipped with IP port disabled. Resolution Starting with firmware revision 1.50E, the ability to ping a MNB-1000 controller was removed; so any MNB-1000 controller at or above firmware Revision 1.50E will not respond to a ping. Reference Unable to ping the MNB-1000 (Plant Controller) using firmware Revision 1.50E or higher for further details. All new MNB-1000 controllers are shipped from the factory with their IP and MS/TP ports disabled. The Ethernet port is the only port enabled. The MNB-1000 controller must first be accessed via its Ethernet port. Once gaining access, its BACnet/IP port can then be enabled.  Note: Both BACnet/Ethernet and BACnet/IP ports should not be enabled at the same time. So if BACnet/IP is being used and once the BACnet/IP port is configured and enabled, then disable the Ethernet port. NOTE:  Firmware 1.537 made the MNB-1000 visible via the ping command again.

Issue Can a MNB-1000 be configured to get an IP address via DHCP? Product Line TAC IA Series Environment MNB-1000 Cause End user does not want to use fixed IP addresses on their network. Resolution The MNB-1000 does not support the use of DHCP for setting the IP address.

Issue How can the MNB-1000 be set back to factory defaults? Product Line TAC IA Series Environment I/A Series MNB-1000 Cause Reconfigure the MNB-1000 Resolution Do the following: Set all of the dip switches on the MNB-1000 to the ON position (all ones)  and cycle power.  Wait until the controller completely boots up (solid green status light), then change dip switches from all ones back to the desired address. Cycle power again. Note - Setting the MNB-1000 back to factory defaults will delete the installed application.

Issue Can the UPS option be added to an existing Continuum power supply? Product Line Andover Continuum Environment Continuum Power Supply PS120/240-AC85 Cause Can the UPS option be added in the field to a Continuum PS120/240-AC85? Resolution No. There is no field upgrade kit to add the UPS option to a Continuum power supply.

Issue Will an i2 device work on an existing installation that uses a CMX241 controller? Product Line Andover Continuum Environment Continuum CMX241 Infinet Cause An installation that has a CMX controller with Infinet and the Infinet 1 controller needs to be replaced with an i2. Resolution The CMX241 controller will recognize an i2 controller, but it will handle it as if it is an infinet1 controller. Some infinity system variables and their functionality will not be recognized such as accrestart mode, accstatusflash, etc... The replacement for the CMX241 is the BCX9640

Issue What does Accuracy and Resolution mean when mentioned in the Datasheet of a controller with a airflow sensor Product Line Andover Continuum Environment B3-865 B3-866 B3-885 Cause Need definition of the meaning of Accuracy and Resolution when mentioned in the datasheet of a controller with an airflow sensor Resolution Accuracy is the amount that the measurement could be “off” from true reading, either above or below.  Resolution is the smallest change that can be detected. 

Issue Customer database server crashed with no backup. Customer needs to re-create the access control database. What data can be recovered from the acx781's? Product Line Andover Continuum Environment Netcontroller ACX781 Hyperterminal Terminal mode Cause Customer database server crashed with no backup. Customer needs to re-create the access control database. What data can be recovered from the acx781's.? Resolution Using terminal mode into the NetController the customer can dump out from the controllers all the doors, numerics, inputs, outputs and PE code. The personnel records are not retrievable, however, as they are not stored in text format in the controller.

Issue With no CyberStation or network controller available, need to load application programs into controller. Product Line Andover Continuum Environment RoamIO2 Cause This item is not in the documentation. Resolution The RoamIO2 does not have the ability to load a dump file into a controller.