Issue There is a need to identify the Ports and URLs which must be open through the customer's firewall and network security for EcoStruxure Building Activate Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause To ensure the Flex Server operates correctly, specific URLs must be whitelisted within the customer's firewall and network security settings. Resolution Below is the list of URLs which must be open through a site's firewall/network: Domain Name Protocol Description telemetry.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used for sending IoT Sensor Data streams. mender.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used to download firmware update. emqx.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Used for communication of Flex-Server with Schneider Electric cloud services such as configuration, data, or alarms. openvpn.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Allows Schneider Electric to remotely access the Flex- Server through VPN. timesync.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Time server allows the Flex- Server clock to remain synchronized. router.ecostruxure-buildingactivate. se.app HTTPS (TCP port 443) Allows the Flex-Server to download linux updates   Note: For the list of URLs to be whitelisted for the India Portal, please refer to Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (India Only) 

Issue Which printers, signature pads, and capture devices are supported with the badging editor? Product Line Andover Continuum Environment Epi-Suite Epi-Builder Cause Determine which ImageWare systems (Epi-Suite or Epi-Builder) to use with the Continuum system. Resolution Continuum OEM's third-party badging software from Image Ware Systems are Epi-Suite and Epi-Builder. If your using Continuum version 1.8 and newer versions, Continuum uses the Epi-Builder version. For versions of Continuum 1.74 and prior, they use Epi-Suite as the badging editor. The hardware compatibility list for the Image Ware products can be found on their website. https://www.tech5-us.ai/epi-suite-support/    Once on their website select Support/Customer Service/ either IWS Epi-Builder or IWS Epi-Suite. The page that is displayed after these selections you'll notice a link on the left-hand side of the page for Compatible Hardware. The lists for printers, capture devices, and signature pad readers can be displayed when clicking on the links for each. The peripherals can be found at: https://www.tech5-us.ai/epi-compatible-hardware/ 

Issue Unrecognized user connection in EBO Product Line EcoStruxure Building Operation Environment Building Operation Webstation Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Cause When browsing through System>Diagnostics>Users in Webstation, an unrecognized "root" user appears in the user session list. Resolution The 'root' user is a built-in system account used to help different parts of EBO—like EC, ES, and AS—communicate with each other. It’s automatically used when the system is not running in standalone mode. This account allows the systems to connect and share data securely in the background.

Issue Maximum number of expansion modules and doors per controller Product Line EcoStruxure Security Expert Environment SP-C Security Expert Security Expert Controller SP-RDM2 Security Expert Security Expert Door Expansion Module Cause Documentation states that one SP-C supports up to 128 doors but this is dependent on the communications.  Resolution The current recommendation from Product Management is a maximum of 24 to 34 doors per SP-C. This equates to about 10 to 17 reader expansion modules.  

Issue Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, and this fails with the below error being shown. License not found Product Line EcoStruxure Security Expert Environment Security Expert Server Cause This error generally occurs when trying to license Security Expert from a Client machine and not the  Server machine where the Security Expert services are installed. Resolution Go to the Security Expert Server and license/update the license from that machine using the Security Expert client.

Issue Unable to configure alarms to remain active after being acknowledged if they are still in the alarm condition. Product Line EcoStruxure Security Expert Environment Security Expert Cause Security Expert handles alarms a little differently to the rest of our product lines. The main difference being that everything is event based with each transition being an event which can itself trigger an alarm if it has been configured to do so. Those alarms are then seen as "active alarms" in the system (showing up in the Active Alarms Status Page View) until they are acknowledged by an Operator. Each alarm transition is separate with there being no direct tie to the current status of the object/condition that triggered the original alarm. Resolution What you can do is have both an Active Alarms list and an Acknowledged Alarms list in the same status page view. That way you will be able to see the last events that have triggered an alarm and if it has been acknowledged by an operator yet or not. This coupled with a status list of the objects you are monitoring can provide the operator with enough information to identify and manage each event transition of the alarm condition.

Issue Partners and branches need to understand the terminology used with Security Expert and what those terms mean from a Continuum perspective Product Line EcoStruxure Security Expert Environment Security Expert Continuum Cause A table key to map object terminology between Security Expert and Continuum Resolution   Continuum Security Expert Objects Records User Operator Personnel User Area Door Group (Area) = Intrusion/Antipassback/Counting Area Rights Access Levels AC1/IOUs Reader Expanders/RDM2 Numerics Virtual Inputs/Outputs Plain Enlgish Programmable Functions/Function Code/services Event Viewer Status Pages Alarm Viewer Status Pages Listview Status Pages Power Supply Analog Expander Network Sites NC/ACX Controller SPC Doors Doors Security levels Security levels Schedule Schedule Scedule Exception Calendar Action Holiday Holiday Reset Manual - Factory default – short Reader, L2D0, download Array Data Values Permisssions/Security Levels Record Groups +V V+ Ground V- Data 1 1 1 Clock 0 0 0 LED L1    

  Issue Using graphics in WebStation, “MutationEvents not defined” error messages and/or data in not shown correctly, after the web browser used is upgraded to latest versions.     Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation WebStation Google Chrome v127 and later Microsoft Edge v127 and later Firefox v140 and later Cause After upgrading to the latest web browser versions EcoStruxure Building Operation web-based user interface, WebStation, in all released and supported versions may no longer operate correctly when graphics are attempted to be displayed. The symptoms include, but may not be limited to, failure for graphics to show data correctly and error prompts such as “MutationEvents not defined” being shown. As referenced in Mutation events will be removed from Chrome  |  Blog  |  Chrome for Developers, Google has deprecated these Mutation events and replaced them with a different function. Also as referenced in Firefox 140 for developers - Mozilla | MDN The  MutationEvent  interface and its associated events have been removed from Firefox build 140 onwards. Resolution Consolidation point releases are available for supported EBO versions to resolve these compatibility problems with the latest browsers. These releases are available to authorized Schneider Electric EcoXperts and employees only from the EBO Hotfix List in the EcoExpert Community and the Software and Firmware Center of the EcoXpert Extranet. Other customers should contact their local Schneider Electric EcoXpert or Schneider Electric office and arrange a service visit.   The issue is addressed in the following releases: EcoStruxure Building Operation 3.2.4 : EBO 3.2.4.7003 (CP5) onwards EcoStruxure Building Operation 4.0.5 : EBO 4.0.5.5001 (CP4) onwards EcoStruxure Building Operation 5.0.3 : EBO 5.0.3.12005 (CP11) onwards EcoStruxure Building Operation 6.0.3 : EBO 6.0.3.2001 (CP1) onwards EcoStruxure Building Operation 7.0 Unsupported versions such as EBO 3.1 and earlier will not be addressed. Upgrading to the latest version of EcoStruxure Building Operation is strongly recommended to ensure full compatibility with current web browsers and to benefit from the latest features and security updates.

Issue Infinet/MSTP was running fine until a device was added or replaced, after wiring in the new device it brings down the Infinet/MSTP field bus when powered up, disconnecting the new device from the bus makes the bus resume operation. When the new device is connected the green (RD) LED goes solid instead of blinking and all communications to all devices on the bus stops, in some cases the master controller will reset. Product Line Andover Continuum, EcoStruxure Building Operation Environment Infinet devices i2s MSTP devices b3s Cause Power lines reversed. Continuum field devices (i1s, i2s and b3s) have their RS-485 communication lines connected to ground via an isolator as seen in the diagram below, if the LIVE and GND lines are inverted then LIVE is connected to the 485 communication lines instead of GND. This will make the field bus electrically unable to communicate and, in some scenarios, can even cause hardware damage. Resolution Ensure Correct Wiring: When powering 24VAC devices off the same transformer, make sure to continue the wiring chain LIVE to LIVE and GND to GND. In the field, it may not be very obvious that the 'Live' and 'GND/Neutral' wires have been swapped. A multi-meter can be used to verify the wiring. Set the multi-meter as appropriate to measure 24VAC. Place the black lead of the meter on the GND/Neutral termination at the power connector of the field device.  Use the red lead of the meter to measure the voltage at the +/- termination at the RS-485 (Infinet or MSTP) on the controller. The measured voltage should be very low, between 0 VAC and 1.1 VAC, a voltage reading of about 10 VAC indicates the Live and GND/Neutral wires have been swapped.

Issue Can licenses be transferred in Security Expert? Product Line EcoStruxure Security Expert Environment Security Expert Cause Unsure if a single SSN can be authenticated on multiple PC's or if licenses can be transferred or moved. Resolution Each PC requires a separate SSN. These licenses can be transferred between PC's. As part of the licensing process, the hardware details of the computer are recorded against each SSN, so any hardware changes require re-licensing, this also means SSN's cannot be shared across computers, and if used on a virtual machine – it must be assigned a static MAC address. Licenses can be transferred between machines without issue, Product Support will add a registration onto the license and clear the hardware profile after receiving a request. The installer will then do a License Update from the Security Expert server.

Issue Programming for the use of Smartware Technologies DUIC-5P-12v input multiplexer Product Line TAC IA Series, EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation RP-V VAV Building Operation Room Controller I/A Series N4 Jace 8000/9000 I/A Series N4 Enterprise Server Building Operation Automation Server Premium Cause Define the application programming and configuration of the DUIC-5P-12V in various enviroments using SpaceLogic contollers Resolution The DUIC-5P-12V Card allows for conversion of a single universal input channel to accept up to five voltage free contacts of any mixture such as mercury wetted, Triac, etc., which may have inherently large and varying resistances. The DUIC-5P-12V on-board circuitry allows the controller inputs to have a consistent input reading, unaffected by long lead lengths, varying resistances, etc.  Smartware Technologies Documents includes programming for use in SpaceLogic devices under an AS-P in the form of a Function Block program. When SpaceLogic controllers are used in the Niagara Frameworks Jace 8000/9000 or hosted directly under a Niagara Frameworks Enterprise Server, the programming is done in a Visual Script Programming format utilizing the Schneider MPX modules in Workbench. The documentation addresses the original use for the I/A Series MNL and MNB contollers as well. NOTE:  The device requires half wave 5 -12 DC or 24 VAC only to prevent damage

Issue Fail to apply CP or HF on AS Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Workstation EcoStruxure Building Operation Automation Server (ASP/ASB) Cause The Automation Server is not installed next to the Power Supply. The requirement is stated in the Hardware Reference Guide, Position 1 is reserved for a power supply. Position 2 is reserved for an automation server. Resolution When the update process fails, please collect the DebugInformation. Next, check the System.log for the node ID. If the node ID is not  2 , it indicates that the AS is not installed at the correct address. In that case, the physical location of the AS needs to be corrected. Example of incorrect ID location Relevant Resource: Multiple Automation Servers on the same backplane

Issue PCT 2.0 shows "503 Service Temporarily Unavailable" error when trying to reach to PCT server. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause The PCT 2 disk has a fixed size limit of 200GB and cannot be expanded by users. Once the disk reaches full capacity, access to PCT 2 becomes unavailable. Resolution Check the size of the "data.vhdx" file: The file resides in the "Virtual Hard Disks" folder. This folder can be found in the path selected during the installation. Folder location: Navigate to the installation path to locate the "Virtual Hard Disks" folder. File location: Inside the "Virtual Hard Disks" folder, locate the "data.vhdx" file. Check the size of the "data.vhdx" file.   If the disk size is over 200GB, contact local support and attach the information.   

Issue Locate the Evaluation license for TAC Vista or EcoStruxure Building Operation Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista EcoStruxure Building Operation Cause EBO 7.0 and later: Building Operation 7.0 introduces the Engineering license, which enables a system to run during the project phase without the need for commercial licenses or what has previously been referred to as demo licenses/evaluation licenses which have a short validity and require frequent updates and re-engineering.   EBO 2024 (6.0) and earlier: There is an evaluation license for EcoStruxure Building Operation valid 3 months.    TAC Vista: Starting September 1, 2025, the evaluation license will only be available upon request for Schneider Electric employees using the support@Schneider portal. Should an EcoXpert™ partner require an evaluation license, they must request this from their Schneider Electric contact. Resolution EBO 7.0 and later: Engineering licenses can be downloaded from the EcoStruxure Power & Building Software Companion during the project phase, and when the time comes to commission and hand over the project to commercial operation, the portal provides the ability to convert Engineering licenses to Commercial licenses by simply submitting a license purchase order. No replacement or re-engineering of the license is required thanks to this one step operation.   Engineering licenses have a validity of 6 months, after which it is possible to extend for another 6 months if the project timeline demands it.   *Note that Demo licenses are still available for WorkStation Pro, enabling a limited time operation of WorkStation Pro use. For full uninterrupted operation, please use a commercial WorkStation Pro license.   EBO 2024 (6.0) and earlier: Evaluation license files are available for licensed partners on the EcoXpert Extranet. Follow the link and search for "evaluation". You must first register using your business email (i.e. CustomerName@partnerdomain.com) address to gain access to these files. Note: You may use any email address to register and view content, but downloads will only be granted to approved partner domain names.   TAC Vista: Only be available upon request for Schneider Electric employees using the support@Schneider portal To request a TAC Vista evaluation license, follow the steps outlined below: Open a case on ”Digital Offer Sales & Provisioning App Request” - What is your request related to? > Digital Supply Chain – Request - Please Select the Environment > Production - Please select the Offer > TAC VISTA - Please enter the SESA ID… > The SESA ID of the Schneider employee creating the ticket - Please select the type of Request > Create - Please select the type of Create new request > Demo license creation - Please select your country > The country of the person creating the ticket - Please provide business justification > Reason why the license is needed When submitting the ticket as above, the ticket will be handled automatically, and an email will be sent to the user. Subsequently the ticket will be closed automatically.

Issue Panel showing detector Calibration error. Product Line ESMI Fire Detection. Environment FFSULH1001. FFSULH1002. Cause When the contamination increases significantly and exceeds the sensitivity range for the smoke sensor, it is no longer able to perform calibration, causing a calibration error. Resolution Understanding the Calibration Process: The Esmi Ultima panel performs daily calibration and drift compensation for all addressable smoke sensors at 7 AM by default. Sensitivity and Contamination: Over time, dust and other contaminants can build up in the chamber of a smoke sensor, increasing its sensitivity. Illustration: Left Image: Clean sensor requiring 2.0% per foot of smoke to activate the fire alarm. Right Image: Contaminated sensor with increased sensitivity, requiring less smoke to reach the alarm threshold of 2.0% per foot. Trouble Condition: When the panel can no longer compensate for the contamination, it indicates a trouble condition. The Esmi Ultima panels can compensate for contamination build-up in addressable smoke detectors and addressable multi-criteria detectors. Daily calibration offsets any contamination, ensuring each smoke detector remains within its UL Listed sensitivity range. Recommended Action: Clean or replace the sensor with a new one of the same model. If you have a replacement in stock, replace it immediately.  

Issue Unable to log into Workstation because the user password is unknown. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server (AS, AS-P, or AS-B) Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Project Configuration Tool (PCT) Cause The password for an Automation server or Enterprise server/Central has been forgotten. Resolution IMPORTANT: The session ID is unique for this session of WorkStation. You cannot close WorkStation until the password has been reset. If you close WorkStation, before the password has been reset, a new session ID is generated that cannot be used with the temporary password provided by your local Schneider Electric Buildings support team.       The following are the steps to populate the session ID, which is required for doing the password reset.   For servers with EBO older than V3.1.X In the WorkStation logon page, while holding the shift key, left-click the area near the EcoStruxure Building Operations Icon.   This will populate the Session ID. Copy the Session ID.   For servers with EBO V3.1.X:   In Device Administrator, select the server you need to perform the reset to. Check the box and click the hyperlink   From the top bar select Password Reset Select OK when you get the “Password reset token created” pop-up Now, on the WorkStation logon page, while holding the shift key, left-click the area near the EcoStruxure Building Operations Icon. This will populate the Session ID. Click the Copy button.    For servers with EBO V3.2.X and higher In Device Administrator, select the server you need to perform the reset to From the top bar, select the “Edit Connection Password/Reset password” and press OK Now, on the WorkStation logon page, while holding the shift key, left-click the area near the EcoStruxure Building Operations Icon. This will populate the Session ID. Click the Copy button.   For servers within PCT 2.X Start the server Left click on the Server Menu  Select "Set password reset mode"  Now, on the WorkStation logon page, while holding the shift key, left-click the area near the EcoStruxure Building Operations Icon. This will populate the Session ID. Click the Copy button.    NOTE (for servers with EBO V3.1.X and higher)  For the Automation Server password reset, ensure that the Automation Server is connected to your PC machine via a USB cable. For the Enterprise server and Enterprise Central password reset, add the server to the Device Administrator using the “Add Server” button on the top bar. Please note even if you enter the wrong password, the Server would still be added to the Device Administrator.     After having the Session ID:   Send the Session ID to your local Schneider Electric Buildings support team Once PSS provides you with the unlock key In WorkStation, ensure that the Session ID is still visible, enter: User Name: admin Password: paste the result from the webpage Domain: Local and click Log On This will pop-up the Change-Password form Fill in the “old password” field with the unlock Key Put in a new password you want to use and then enter the new password in again. Click OK   NOTE:  When attempting to reset the password and unlock with the sessionid/temp password, you receive the error: "Your account has insufficient permission to use the system. Contact your administrator. "  Open a case with your local Product Support group and submit a request to unlock the user.   NOTE: WebHelp article 6749   The following video shows the password reset procedure for EBO older than V3.1.X. It covers most of the important steps for newer versions. Quick-Help video    

Issue In EcoStruxure Building Operation (EBO) version 3.1 and later the password reset function have changed, how does it work, and what is changed from before? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Project Configuration Tool (PCT) Cause The changes have been done due to cybersecurity issues. The basic workflow is the same as before but the generation of the reset token has changed. Resolution IMPORTANT: The session ID is unique for each session of WorkStation. You cannot close WorkStation until the password has been reset. If you close WorkStation, before the password has been reset, a new session ID is generated that cannot be used with the temporary password provided by your local Schneider Electric Buildings support team.  See online help topic: Copying the Session ID when Resetting the Password   To get a password reset token in version 3.1 and later you need to set the server in password reset mode(valid 24 hours)   For Automation Server(AS, AS-P, AS-B) this is done using the Device Administrator(DA), a USB connection is required between the computer and the server   For the Enterprise Server(ES) administrator privileges on the PC where the ES is installed are required. The ES is set in password recovery mode using the DA, the DA needs to be started as an administrator.   For the virtual server environment, Project Configuration Tool (PCT) tool is used. To get access to the password reset mode, the server needs to be started.     For detailed information please see the video: 

Issue BACnet requires applications to listen on the same port across the IP subnet to receive BACnet discovery broadcasts. Two applications running on the same machine can not use the same port as the Listening Port. Product Line EcoStruxure Building Operation, Continuum, TAC I/A Series Environment Building Operation Enterprise Server I/A Series WorkPlace Tech Continuum Cyberstation Cause The site can not provide a separate machine or VM for each BACnet application, which is recommended for independent operation. Resolution With this configuration, one application will act as BBMD to receive and distribute BACnet Broadcast Messages. The other application will act as a Foreign Device, relying on BBMD to relay BACnet Broadcast messages. Once BACnet devices and the Application, configured as Foreign Device, have shared their IP and Port, messages between them will be unicast and will not pass through the BBMD. Ensure one application can be configured as a BACnet BBMD and the other as a Foreign Device. Configure one as BBMD, usually EBO Enterprise Server Configure the other application as a Foreign Device referencing the BBMD IP and Port

Issue When a Reader Expander is offline from the controller, users with Credential Type-based access are unable to be authenticated. Product Line EcoStruxure Security Expert Environment Security Expert SP-C, SP-AC1, SP-ACX SP-RDM2, SP-MRDM2 Cause Reader Expanders store a limited number of user card records locally, depending on the Offline Operation setting. However, user credentials (such as credential types, biometric or PIN-based data) are stored only in the controller, not in the Reader Expander. It’s important to note that the term "card" in the Offline Operation feature (as described in the online help and the SX-SRVR Security Expert - Operator Reference Guide) refers specifically to the Card Numbers section [1] of a user record, not the Credentials section [2]. User record Resolution The Offline Operation functionality of Reader Expanders supports authentication using Card Numbers only. It does not support authentication using Credential Types when the expander is offline.  

Issue Users who clean-dist or factory restore JACE-8000 to Niagara version 4.1 risk losing the serial ports.   Product Line TAC IA Series Environment I/A Series N4 Jace 8000 Cause Due to an old defect (fixed in Niagara 4.2 update 2; 4.2.36.38), a programmable device that controls the serial port may be left in an erased state during firmware programming. If this happens, serial ports (COM ports) will be missing when viewing the Serial Port Service under Platform Services in a station. This continues to be an issue for customers who routinely clean-dist or factory reset to Niagara 4.1 on upgrade scenarios. It is not necessary to clean-dist or factory reset when upgrading JACE-8000. If you are advised to do so, it is recommended that you use the 4.9u1 clean dist rather than the 4.1 version one, to avoid being affected by the old defect.  Resolution When the JACE-8000 is loaded with Niagara 4.14u2 (or newer) the issue will be automatically detected and fixed on boot. However, when a serial expansion module has been erased, the software cannot distinguish between an RS-232 expansion module versus an RS-485 expansion module. The following messaging will appear in serial shell (and system logs) when the JACE is booting (it will continue booting):   Starting USB-0 and USB-1 Host controllers... Started USB-0 and USB-1 Host controllers get_ctrlperms: ctrlperms set to 644 Check for usb firmware updates Re-creating firmware info file in /etc/usb ERROR: Expansion module info file /etc/usb/350130901TF9S81 is empty, cannot reprogram or start serial ports        1) To populate the info file with path to appropriate firmware, execute one of following at console command line:               For RS-485 expansion module: echo "/sys/images/usb/vid03eb/pid2425/Tridium485-2_r01" > /etc/usb/350130901TF9S81               For RS-232 expansion module: echo "/sys/images/usb/vid03eb/pid2404/Tridium232_r01" > /etc/usb/350130901TF9S81        2) Reboot to reprogram Check for usb firmware updates done   To fix the issue, download and start PuTTY. In PuTTY Configuration, select the radio button labeled Serial under Connection type. In the text field under Serial line enter COM3 (or whatever the port number is) and enter 115200 in the text field under Speed. Press the Open button to connect. You will need the same VCP driver that is noted in Preparing for new JACE commissioning  and JACE-8000 Backup and Restore Guide. Sign in to the JACE serial shell. At the prompt type 'sh' to exit the menu and enter serial shell prompt (shell prompt is $ dollar sign). Copy the correct command from the serial shell instructions. To copy with PuTTY, click and drag over the text. When you lift the mouse button, the text will be in the clipboard. To paste the text, you simply right-click. In the instructions above, 350130901TF9S81 is serial number of a programmable device that controls the serial port. Your serial number will be different. But if that was your serial number, and the erased device was an RS-485 expansion module, then the command to enter would be:    echo "/sys/images/usb/vid03eb/pid2425/Tridium485-2_r01" > /etc/usb/350130901TF9S81   And if it was an RS-232 expansion, then the command to enter would be:    echo "/sys/images/usb/vid03eb/pid2404/Tridium232_r01" > /etc/usb/350130901TF9S81   The file name and path may change in newer versions of Niagara. Therefore, copy from the instructions given in the serial shell output (do not copy the command from this Knowledge Base Article). Press the enter key after the command has been pasted correctly. Then send shutdown to warm-boot the JACE-8000, or just cycle power.  Observe the following output on the next boot:   Starting USB-0 and USB-1 Host controllers... Started USB-0 and USB-1 Host controllers get_ctrlperms: ctrlperms set to 644 Check for usb firmware updates Reprogramming usb device: 1.2 350130901TF9S81... loaded 350130901TF9S81 with /sys/images/usb/vid03eb/pid2404/Tridium232-1_r07.bin Reprogramming usb device done: 1.2 350130901TF9S81 Expansion boards have been reprogrammed - rebooting... exiting usbinit, shutdown requested   The JACE will boot one more time, and then it will operate normally.  Please refere to this additonal article for more help.   Jace 8000 Serial Port Issues