Building Automation Knowledge Base

Issue WebClient most common installation problems Product Line Andover Continuum Environment Continuum webClient Server Microsoft IIS Microsoft .NET Framework Cause WebClient is not functioning properly. Troubleshooting steps are required. Resolution Below are some of the more common problems that Technical Support runs into when troubleshooting a WebClient installation. Microsoft DCOM settings (Manually setting up DCOM was needed prior to version 2.0) This is the most common problem that PSS runs into. There are two areas that these settings need to be set in are, “Access Permissions” and “Launch and Activation permissions”. Incorrect DCom settings in WebClient will cause many different problems. It could cause problems with logging into the system, opening graphics, seeing the Active Alarm view, etc… The users that should be in there are below for Windows 2000 IIS and Windows XP IIS servers: INTERACTIVE SYSTEM ComputerName\IUSR_ComputerName (Internet guest account) ComputerName\IWAM_ComputerName (Launch IIS process account) ComputerName\ASPNET (ASP.NET) Additionally for Windows 2003 IIS servers this additional user is needed: ComputerName\NETWORK_SERVICE To help pinpoint the DCOM permission that is not set properly, consult the steps at Identify which DCOM permission are causing DCOM errors when trying to use WebClient. Microsoft .Net Frame work Zone Permissions This is another one of the more common problems in WebClient installs. Not setting the .Net Zone permissions correctly will cause problems with opening schedules in the WebClient browser machines. The .Net zone permissions has to be set on each client browser. See the section in the WebClient install guide on setting the .Net Zone permissions. Microsoft .Net Framework is installed before the IIS is installed If .Net is installed prior to IIS you will see problems with logging into the system, editors may not work, schedules will not be able to be opened. If there is any doubt to whether or not .Net was install before the IIS then open a Windows command prompt and run the below commands. For Windows 2000 Professional it is: c:\WinNT\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i For Windows XP Professional, Windows Server 2003 it is: c:\windows\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i For Windows10/Windows7/Server2003 it is: c:\Windows\Microsoft.NET\Framework\v2.05.50727\aspnet_regiis.exe -i Also, Windows10/Windows7/Server2003 using 1.94 SP1 and greater, .net 4.x is used  c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i Run both 2 and 4 commands  Microsoft .Net 2.0 This is not supported until V1.74 and will cause problems with WebClient. You will see problems with reports, schedules on earlier versions. SQL Authentication methods with WebClient The only authentication method for SQL server that WebClient supports is SQL Server and Windows. Due to the methods we use to access data in the SQL database with WebClient the authentication must be set this way. Internet Information Server Secure Sockets Layer (IIS SSL) Currently using SSL with WebClient is not supported in versions prior to V1.74. Remote installs of WebClient due to underlying Microsoft Security a WebClient cannot be installed through any kind of remote terminal services, or RDP. If the system is installed through remote services there will be security problems with accessing WebClient. The correction to these problems is to be directly on the WebClient / IIS machine and uninstall all the WebClient apps, Microsoft .Net, and Microsoft IIS then re-install the applications per our instructions while directly on the WebClient machine. Remote reboots of a WebClient IIS server If you use a remote terminal service and reboot and log on to an IIS server running WebClient you will run into problems with logging into WebClient. (webclient is unavailable error) If using VMWare with 2.0 and above, use the VMWare Open console feature Multiple Network cards in the IIS server Using multiple network interface cards in an IIS server is not supported. Doing this will cause problems with opening graphics through WebClient. Installation of files on the Client browsing machines The first time WebClient is accessed through a browser, either in new installs or upgrades, files need to be installed on that client browser machine. You will need to be logged in with a Windows user that has the permissions to install software. Install of WebClient on the IIS computer while virus scan software is running. Make sure that when installing WebClient, either new installs or upgrades, that any virus scan software is disabled. In some instances virus scan software has caused problems with WebClient installs or upgrades. "&" characters in names of objects Ampersands are special characters in web browsing and should not be used in anything in Continuum that the WebClient browser will have access to. Some of the problems that have been seen are alarms not showing up in the Active Alarm view and not being able to add areas to personnel objects. Setting up WebClient graphics Once WebClient is installed on the IIS server you need to make sure you open CyberStation Pinpoint and set the “Web Locations” for your graphics sharing. If you do not set this you will not be able to access graphics through WebClient. When these are set incorrectly you will see a red “X” next to the path. Ports used in WebClient Until V1.74 we only support the use of Port 80 in WebClient. CyberStation on the IIS WebClient server. In order for WebClient to function properly the CyberStation that is installed as part of the WebClient install on the IIS server must be running. You do not need to be logged on to the CyberStation it just needs to be running. WebClient graphics and firewalls Prior to 1.73 there were some special installation considerations when dealing with customers that had browsing machines both inside and outside a firewall. In the 1.73 WebClient there is no special installation/configuration that needs to be done. The system can be set up as if all the browsers are on the local network. Renaming or changing the Domain of the IIS Server after IIS is installed Renaming or changing the Domain that the IIS server was initially installed with will cause problems with IIS which in turn will cause problems with WebClient. If this has to be done then you will need to uninstall webclient before name change and then re-install webclient. Directory Browsing setting for WebClient graphics In some instances where the Windows security on the IIS server is restrictive you will need to add “Directory Browsing” to the NewGraphicsFiles share in the web site configuration on the IIS Server. In webclient 2.0 and greater, directory browsing is configured during the installation. Using underscores or hyphens in the name of the IIS Server This will cause problems with the operation of WebClient because those characters are special characters in the application.

Issue After updating FireFox to version 34 and later, you get the message "Unable to Connect Securely" when accessing a Xenta Server using HTTPS   After updating Chrome to version 40 and later, you get the message "This webpage is not available" when accessing a Xenta Server using HTTPS   In Internet Explorer, you get the message "This page can't be displayed" when accessing a Xenta Server using HTTPS Product Line TAC Vista Environment Xenta Server FireFox Chrome Internet Explorer Cause From version 34 of FireFox and version 40 of Chrome, SSLv3 is disabled by default for security reasons as SSLv3 is no longer considered secure enough. As per Vista Server Cryptographic Protocols TAC Vista, TAC Xenta Server and TAC Xenta 911 is using SSLv3 and is therefore blocked when using SSL (HTTPS). In the newest versions of Chrome and FireFox, not even the work around described below works, so you need to set the Xenta Server to low security through the XBuilder project. Resolution In Internet Explorer, FireFox and Chrome you can manually reenable SSLv3.   Solution 1: Set the Xenta server to only use HTTP and not HTTPS This is done in TAC XBuilder   Solution 2: Allow SSLv3 in FireFox 1: In the FireFox address bar, write about:config 2: Accept the warning 3: Write security.tls.version.min in the search field - below you can see the default setting 4: Double click the line, and change the number to 0 5: Try logging into the Xenta Server again. If it doesn't work the first time, restart the browser and try again   Solution 3: Allow SSLv3 in Internet Explorer Check the advanced settings in Internet Explorer. SSL 3.0 must be enabled. If it's not, then enable it. If you can't, it's because it's disabled by a policy, and you need to get the IT department to enable it.   Solution 4: Allow SSLv3 in Chrome 1: In the Chrome address bar, write chrome://flags/#ssl-version-min and select SSLv3 in the drop down box. Solution 2: Allow SSLv3 in FireFox 1: In the F

Issue Is there a way to reset the password for web access to a BCX? Product Line Andover Continuum Environment Continuum site with passwords other than the default Cause The password was changed by mistake. Resolution Restore the controller's user names, passwords and configuration settings to the original factory values (Reset IP button using a two stage operation) The location of the Reset button and the Reset IP button on the controller board. Page 124 in appendix A of the Technical Reference Guide. If you cannot get into Continuum Explorer and edit the controller user under that controller and set the password. You will have to reset the controller and then re-commission and then reload.  Try acc/acc first and then after that the following: Using the Reset IP button The Reset IP button has two stages of operation: Stage 1 is initiated by depressing the button for 5 seconds. After 5 seconds, the IP address, and all network-related addresses entered on the Network Configuration page, are returned to the original factory default values. Stage 2 is initiated by depressing the button for 35 seconds. After 35 seconds, the database is cleared and all persistent configuration data is erased, with the exception of the error log. Note: Depressing the button for 35 seconds performs both operations, setting the IP address back to the factory default setting and clearing the database. When you initially depress the Reset IP button, the CPU Indicator LED will begin blinking. At 5 seconds, the LED will stop blinking and remain lighted in a continuous state. If you release the button before 5 seconds has passed, no changes are made. If you release the button after 5 seconds, but before 35 seconds, stage 1 is executed, but stage 2 is not. The IP address has returned to the original factory value, but the database has not changed. Please see Default IP address for BCX, ACX57xx, CX9702 and Netcontroller II for information on default IP addresses.

Issue BACnet COV subscription system Product Line EcoStruxure Building Operation Environment BACnet Settings COV subscriptions v1.7 and earlier Cause A site will have a problem with the amount of traffic because of misconfigured COV Increments. The problem is that Building Operation, the  ES and AS resubscribes to values every 10 seconds and one by one. So for example: hh:mm:ss 00:00:00 Value1 00:00:10 Value2 00:00:20 Value3 00:00:30 Value4 ... 05:00:00 Value1800 If you have more than 1800 subscriptions the ES or AS is not able to do all subscriptions in 5 hours.   5 hours is used because Building Operation subscribes to the values with a lifetime of 5 hours.   Resolution BACnet COV subscription system is not influenced by the requested transfer rate in the edit bindings system (Subscriptions using BACnet). That is used in the case where the external device does not support COV, and read-property must be used instead. The design in 1.4 and 1.5 simply did not anticipate such large numbers of COV subscriptions. Workaround: 1.Exit Workstation 2. Stop the Enterprise Server Edit using notepad the server.properties file located in "C:\Program Files\Schneider Electric StruxureWare\Building Operation 1.x\Enterprise Server\etc\ Find at the bottom: # Set GenericConsume communication defaults Add the two following lines: NspServer.BACnetPlugIn.COVSubscriptionLifetime entry = 28800 NspServer.BACnetPlugIn.COVTimerPeriod entry = 5 Save your changes and close the server.properties file. This changes the default values from 5 hours to 8 hours and 10 seconds to 5 seconds. NOTE From version 1.8 the BACnet Interface manager (/Server 1/System/Interface Manager/BACnet) provides access to these settings (COV subscription lifetime (default 8 hours) and Server COV renew rate(default 5 seconds)) The settings will be controlled via the Enterprise Server if connected.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How to truncate event tables in Continuum databases. Product Line Andover Continuum Environment Continuum 1.xx SQL 7 SQL 2000 SQL 2005 Cause Stand Alone Continuum Databases use Microsoft MSDE and SQL Express databases which have size limitations. Once these databases reach full capacity they will need to have data truncated from tables to try and reduce the size of the database. Databases should never exceed their size limitations, but if they do, reducing the size of some of the tables will in most cases allow the database to be functional again. Microsoft SQL MSDE database size limit is 2 gig Microsoft SQL Express database size limit is 4 gig Resolution Once logged into the SQL MSDE or SQL Express database, the queries below will reduce the size of the database. As with any database, make sure you backup the database before running any queries. The Usernames and Passwords used below are defaults, your UN/PW may differ. To log into SQL MSDE use the following commandline. osql -Usa -P To log into SQL 2005 Express us the following commandline with your servername sqlcmd -Sput_server_name_here\sqlexpress -Usa -Padminadmin Once logged in you'll be prompted with a 1> at which time you'll change the context of the database you'll be truncating information on. For example if your database name is ContinuumDB you would use the following. 1>Use ContinuumDB 2> Go 1>Now put in one of the queries below 2> type in Go to execute /****** Replace 90 with the number of days to maintain in each log ********/ delete from accessevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from activityevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from alarmevent where DATEDIFF(day, timestamp, getdate()) > 90 delete from errorevent where DATEDIFF(day, timestamp, getdate()) > 90 ** To gain back the space after deleting rows SQL Express Right click on Continuumdb>Tasks>Shrink>Database MSDE(osql) dbcc shrinkdatabase ('your_database_name',0) (enter) go (enter) dbcc shrinkdatabase ('your_database_name',0) (enter) go (enter)   To truncate from the Full SQL server or SQL Express non command line interface, see Removing unwanted entries from an Alarm log, Access Event log, Error log, and Activity log automatically.

Issue How to properly configure Time Zone and UTC Offset settings in Cyberstations and controllers. Product Line Andover Continuum Environment Continuum Cyberstation Continuum Controllers Cause There are a number of locations for time configuration settings, creating uncertainty as to what needs to be set, and where, to maintain the correct time in all devices. Resolution How to sync controller time with WS time with Server time. Set the correct UTC offset (time zone) in all of the below locations: Confirm Cyberstation(s) PC time zone (UTC offset) and regional settings are correct. [This has no effect on time synchronization but does have an effect on what time alarms and events are written to the database as well as when alarms will be delivered to Cyberstations] Confirm the SQL Server PC time zone (GMT settings) and regional settings are correct. [same as 1 above] In Continuum, the Workstations Device object's Time tab has the correct time zone setting (be aware this is in minutes, ex. GMT+10 = +600 minutes.) In Continuum, the Network folder has a setting for the time zone, this needs to be configured to the time zone the controllers are located. If GMT+10 then this gets set to +600. Note1: To synchronize controller time to Workstations time a program needs to be created in one WS that sets the Date object of the Netcontroller (IP level controller) with the lowest ACCnet ID. This controller will then push any time changes out to all other IP level controllers and down to its subnet controllers (i2’s or b3’s). See Time sync controllers to workstations for details on this. Note2: At 38 minutes past the hour the Netcontroller will push its time down to its subnet (aka Field Bus) controllers. Note3: When time is set in the Netcontroller with a reload of the controller, the UTC settings of the WS doing the reload, and the Network folder the controller is in, are accounted for and the controllers time is set with these UTC settings taken into account. When time is set with a PE program using the WS Date object, this does not take into account the UTC settings of the various locations and just sets the controller Date object to the exact value of the WS Date object. If the controller is in a different time zone than the WS setting its time, then it will now have the wrong time in it. To compensate for this, it is suggested that time offsets must be added to the Time Sync program to accommodate those networks in a different time zone than the WS. Other UTC setting locations and what these settings effect IP level BACnet Device UTC Offset The UTC offset value on the Time tab of the BACnet Device object is only used when the BACnet time synchronization method is being used to set time. This setting then follows the BACnet specification where it needs to be the negative value of the GMT setting. For example, if the BACnet device is in the GMT+10 time zone, then set this offset to -(10*60) = -600. Note4: If using the PE program method, the UTC offset value on the Time tab of the BACnet Device object does not change how time is set in the controllers. However, if the UTC offset value on the Time tab of the BACnet Device object is changed, it will change the current time of the controller to coincide with the new time zone until the time is set again in the controller, or the UTC offset value is removed. UTC offset in controller configuration Time Settings webpage This doesn’t change how the time of the controller is set. It is used to set the time of sent email messages when using the SMTP option on this controller.

Issue Using a Demo License with Vista, Demo will not run on site PC. Error: lc_checkout failed: Cannot find license file. FLEXible License Manager lc_checkout failed: Cannot find license file. The license files (or license server system network addresses) attempted are listed below. Use LM_LICENSE_FILE to use a different license file, or contact your software provider for a license file. FLEXnet Licensing error:-1,359. System Error: 2 "No such file or directory" For further information, refer to the FLEXnet Licensing End User Guide, available here. For instructions on using a Site License when encountering this error, refer to Switching from the Demo license to the site License in Vista 5.1.7 or older. Product Line TAC Vista Environment Vista Licensing Flexnet Lmtools lc_ Cause Unlike using a Vista Site License, the Demo license does not require the use of the Flexnet License Server. . Resolution Select a location to store the Demo License on the site PC Start Vista Menta At the prompt to select between License Server or License File, Choose "Specify the License File" Select Browse and navigate to location where you stored the license file in step 1. Highlight the Demo License and select Open. Verify that Menta starts. Start Vista Server Start Vista Workstation Verify Vista Workstation starts.

Issue Unable to discover BACnet devices from a BACnet interface, discover broadcast address and/or devices are offline after changing IP Address on AS or ES. Bacnet devices are offline after a power cycle or loss of IP connection at the AS or ES. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operations site using devices configured with BACnet Cause Broadcasting on wrong network from either the Automation Server or the Enterprise Server can be a problem. In the example below an AS is broadcasting for a BACnet device (in this case a MNB Controller). In the IP Network for the BACnet Interface, check your settings for Broadcast Address. The key is to ensure your BACnet broadcast address is in the correct range.   In this first screen capture, we have a BACnet network interface using the IP Network with a red failure to communicate indicator on the MNB. In this example, the broadcast is on 192.168.1.255 Resolution The computer being used as well as the BACnet devices we want to discover and use are in the following IP network and settings: Changing the broadcast address to match what the BACnet network is using resolves the issue (BBMD and BBDT from Enterprise Server or Automation Server). Lastly, choose to discover devices For subnet calculations and how to setup your subnet addresses, several recommended calculator are SuperNet Online or SubnetMask a downloadable program from Solar Winds.  When the IP Network broadcast address is set incorrectly, a Wireshark capture may reveal that no WHO-IS message is sent out from the SmartStruxure server when a device discovery is attempted. When in doubt as to whether the 'IP Broadcast Address' is correct, a simple test is to set the IP Broadcast address to 255.255.255.255, doing so will instruct the SmartStruxure server to broadcast on ALL subnets, if the problem was caused by an incorrect broadcast address it will be resolved but care must be taken not to leave the default address set to 255.255.255.255 as this will cause unnecessary traffic on all sub-nets, instead, review your calculations for what the appropriate broadcast address should be and set it appropriately. Key Concept: The AS will retain the Broadcast address, and if moved to a new Subnet, the old Broadcast address must be updated. One can do either of the following:  Edit the IP Broadcast Address Setting  Delete the BACnet Interface and recreate in the new Subnet

Issue Directions on how to commission an SSC and Mercury Controllers right out of the box. Product Line Access Expert Environment Windows 7 Windows 8 Windows Server 2012 Windows Server 2014 Version 2 Version 3 Cause No directions on setting up an SSC and Mercury Controllers to get it online. Resolution Commissioning the AX-SSC Here is a link to a video that describes how this should be done as well that can be accessed from the following link: Commissioning a new SSC 1. Connect the Access Expert Device Administrator to the SSC using USB cable then go to ‘Network settings’ to configure the device’s IP address etc. 2. In the ‘Ethernet 1 Configuration’ tab, configure the IP settings (In this example, we are using a static IP address). Make sure to configure the DNS so that the URL of your hosted instance can be resolved. Take note of the SSC’s MAC address which will have to be entered when adding the SSC in Access Expert. 3. Enable the default user in the SSC in order to be able to login with a web browser to configure additional communication parameters. NOTE: The default user will stay enabled for 5 minutes then the checkbox will automatically deselect. Once logged into the SSC you can create a new level 1 user so you don’t have to rely on the default user again. 4. Point a web browser to the SSC's IP address and login using the default user (admin/password). After logon, verify the IP settings configured from the Device Administrator, you can edit the settings here if necessary. 5. If using a Mercury EP1501 or EP1502 Controller, use the MAC address and connect to the device. Once logged in, go on to the next step 6. Go to the ‘Host Comm’ page. This is where you will configure the SSC to be able to communicate to the Access Expert database instance in the cloud. 7. Configure the connection type for ‘IP Client’. Enter the URL for your DB server instance or the hosted cloud server as shown in the above example. 8. For V3, the Host Name would be us.accessxpert.com (ax.accessxpert.com also works). If premise, then it would be the IP of the Server. 9. Note the port number used for communications and make sure this port is open; you can also configure an alternate host port as a backup. 10. Usually it is 3001, if that is blocked by the clients Network, then use Port 443. 11. Click Accept then ‘Apply Settings’ followed by ‘Apply Settings Reboot’.  

Issue There are many issues that can happen at Cyberstation and some methods are needed to troubleshoot. Product Line Andover Continuum Environment Continuum Cyberstation Continuum webClient Server Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There are a number of steps and tools that can be used to troubleshoot Cyberstation Resolution This subject encompasses software and hardware. It isn't a comprehensive list but should offer some methods and tools to help troubleshoot Cyberstation or webClient. Typically errors that are Cyberstation or webClient related will display some sort of an error message on the screen which can be used to diagnose the problem. Isolated or System Wide - Is the issue happening on 1 or multiple Workstations? If so, it could be a system wide issue, but if it's just one workstation then it is isolated to this PC and could be an install, Windows OS, hotfix or hardware issue. Continuum Compatibility Matrix - A number of issues can happen if Continuum Service Packs or hotfixes or Windows Operating System (including Service Packs), Microsoft SQL Server, Internet Browser version and the version of Continuum or webClient do not match the matrix. See document Software and Firmware Compatibility Matrix Version 2.03 Cyberstation Error - Is there an error message that is being displayed. A list of some Cyberstation specific errors can be found by pressing F1 with Cyberstation open, select index, type in Error, select error messages, Cyberstation How do you locate error messages in Cyberstation? Windows Error - Is there an error showing in the Windows event viewer? This step can be very useful when troubleshooting Cyberstation problems from issues installing Cyberstation or SQL to problems happening because of a Windows Operating System issue. Typically there are errors, event ids, and details that occur at the time of an issue that can be used to search the web for a solution. These can also be sent into support for some help analyzing the issue. Viewing, Saving, Sharing Windows Event Logs for Troubleshooting Purposes Windows Service Pack or hotfixes- Were any Windows Service Packs or hotfixes recently applied to this PC that could be affecting this installation? To display all the hotfixes on a PC, see the following MS article: Windows: How to List All of the Windows and Software Updates Applied to a Computer Installed Software- Since the issue started happening has any additional software been installed on the PC. Take a look in Start> Settings> Control Panel> Add/Remove programs(XP) or Programs and Feature (Windows 10) and see what may have been recently installed. Antivirus / Malware -  On some occasions, we have seen Cyberstations or webClient PCs affected by viruses or malware. If an issue is specifically related to one PC and particularly if that PC is exposed to the internet, but doesn't have any Anti-Virus software installed, it could be infected. Updating Anti-Virus definitions and Malware/Spyware programs and running scans is recommended to clean up the PC. Hardware Issues - PCs will break over time from wear and power bumps, etc. Memory, NIC cards and Hard Drives are typically what goes first. *Memory - Many PC manufacturers supply memory diagnostic features in the system bios to detect if a RAM module is bad. This will often show in a certain spot every time in a certain program, not necessarily Cyberstation and can actually indicate that is can't access a memory reference. *Hard drives - drives can crash or certain files can become damaged. Checkdsk and the Windows OS attempts to keep the drive clean, but sometimes reformatting the Hard Drive and reinstalling the Windows OS will be required to correct the issue. If it's a physical issue with this drive then the problem could come back and a new hard drive may be needed. *NIC (Network Interface Cards) - can cause connection issues and affect system performance. Not all NIC cards are created equal and at times integrated NICs(built into the motherboard) can be less robust than a third party NIC card. See the following for extensive troubleshooting advice, but often swapping the card is easier. Advanced network adapter troubleshooting for Windows workstations *Graphics Displays - Some issue are more related to Pinpoint or Video. Check the graphics display and see if the most up to date video driver has been installed. Run any diagnostic that may be supplied by the video card manufacturer or swap out the card. Windows Device Manager - In Windows device manager you may see a black exclamation point on a yellow field which indicates the device is in a problem state. There can be many reasons this can happen and is beyond the scope of this article. See the following MS article for more information. Error codes in Device Manager in Windows System Info and Belarc Advisor - These tools can be used to see what hardware and software are installed on the PC. System info is installed with Windows. Description of Microsoft System Information (Msinfo32.exe) Tool This can be sent into Product Support as a .nfo file and can be brought up with details. This information can be difficult to work with. Belarc Advisor - This is a free tool that can be installed on a PC and will display the information in a very readable browser format. This tool will often find things that may have shown in System Info but was difficult to find. Belarc Advisor Restore Point - Windows XP, Vista and Windows 7 all have the ability to restore the system to a previous place in time by using Windows Restore Point. This is a Windows Operating System function and has some risks associated with it, but can be very useful to get back to especially when the issue is happening on a Stand Alone setup. What is System Restore? If the restore point doesn't work then a reinstall of Cyberstation or the Windows OS could correct the issue. Lastly, a reformat of the hard drive and a complete reinstall of the Windows Operating System and then reinstall Cyberstation or webClient may be needed.

Issue Download a Menta application file to a Xenta controller using the Menta software tool and a directly connected serial RS-232 cable. Product Line TAC Vista Environment Menta Programming Tool Xenta Programmable Controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Cableguide Kableguide Programming Serial Kit 0-073-0920-0 Note: The Online command is not available for the Xenta Server 700 devices so the following procedures do not apply to these devices. Cause Throughout the engineering, installation and commissioning phases of a project it may be necessary to download directly to a Xenta programmable controller. Also, performing a directly connected Menta download may be necessary in order to fix certain issues. See the following: The device is applicationless, or is not associated with a program record. (Subsystem: NS, #5) Resolution Use Menta Setup program (this is found in the TAC Tools menu) to select the Com port that is being used. Do not change any other setting before clicking Close. Connect the RS-232 cable and Programming Adapter between the PC and the RS232 port on the TAC Xenta. (these are part of the TAC Xenta: Programming Serial Kit, part no. 0-073-0920-0 For more information about the cable and adaptor see Xenta Cable Guide , Adaptor A1 and Cable L1 or Schematic for the RS-232 cable used to direct download Menta applications and system files.)  Open the Menta file to be downloaded. Change to simulation mode in Menta by clicking Options menu and selecting Simulate. In the simulation mode click Online. In the Connecting to Device dialog click Download. In the Tam32 dialog choose whether or not to generate files for an OP menu. For more information regarding Menta direct downloads see the TAC Menta Technical Manual  Section 16.4.1. Notes: Network information containing network addresses and other properties for the Xenta device and it's I/O modules is included in the download. For more info about this network info see the TAC Menta Technical Manual listed above or for problems with downloading the network information see No blueprint in TAC Xenta! Don't forget to download the network configuration if the TAC Xenta is to function in a network!. If Menta returns Parser Errors during download see Menta Parser Errors. If Menta returns Unsupported I/O Warning during download see Reference to unsupported I/O Error in COD file - Error:13. If a serial connection is not available on the PC a USB adapter can be used. The appropriate version of the TAC Menta Engineering Tool can be downloaded from the Exchange

Issue During some circumstances, an additional license may be needed for testing/evaluation/demo purposes. Product Line TAC Vista Environment TAC Vista 5 Cause During some circumstances, an additional license may be needed for testing/evaluation/demo purposes. PSS is creating demo license files with a monthly validity. Resolution Monthly demo license files are made by the Malmö PSS team, and may be requested from PSS. The "TS_OK" demo file is used for "Remote Desktop" applications, giving access equivalent to the demo file available for download from the The Exchange Download Center, usually valid until the end of the month. Additionally, a OPC Server license file with the same validity is also available by request. Evaluation license for TAC Vista 5.1 Demo TS License TAC Vista 5.1   More information can be found in Where to find Evaluation license for TAC Vista and Struxureware Building Operation.

Issue Where are example Plain English programs and functions stored for typical BMS applications? Product Line Andover Continuum Environment Plain English (PE) Functions and programs. ACSM, PID, Optimiser, ISM, First Aid. Standards Bacnet Optimiser Cause It is always easier to write your Plain English programs starting from documented examples rather than a blank page. What is available? Resolution The following link is to a .zip file containing various BMS standard modules originally developed by the UK Application engineers for Infinity SX8000 and were known as the Infinity Standard Modules (ISM's), they were then updated to Andover Controls Standard Modules (ACSM's) for Continuum. These modules are example functions or building blocks that can by used globally by application engineers to provide the control and monitoring appropriate for your own buildings. Link: Click here. In addition to these functions other examples are in the online help for the corresponding Plain English keywords, and other applications can be found on the Forums; see Sample PE functions and programs for further details. For Smart Sensor examples see Example programs for Smart Sensors TTS-SD-LCD-1 and TTS-SD-LED-1 for details. For example Security programs see the Download Center link, Click Here.

Issue Instructions on how to download an .MOT file into a Xenta Programmable controller Product Line TAC Vista, EcoStruxure Building Operation Environment Xenta Programmable Controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Download Wizard Cause To reinstall or upgrade the firmware of a Xenta programmable controller, a .MOT file must be loaded using the Download Wizard. Resolution Get the latest (or desired) .MOT version onto the PC's hard drive. Download the appropriate .MOT for the controller requiring new firmware. To find the version of firmware in a controller, see How to view the current firmware version on a Xenta controller using the RS-232 cable. Go to the The Exchange Download Center and view the MOT files Locate the proper version and controller combination in the asset title. Download the desired .MOT version   Download the .MOT file into the controller Start the Download Wizard. Note: The download wizard is installed when Menta or EcoStruxure Building Operation Workstation is installed on the machine. Start > Programs > Schneider Electric > TAC Tools X.X.X > Download Wizard (For versions prior to 5.1.4, the path will be "TAC" instead of "Schneider Electric.") Follow instructions on the Download Wizard. System Choose to Retain Current .MOT or Download new.  Typically the choice will be to download a new .MOT. Ensure the device type is correct and matches the controller and .MOT file. Browse to the .MOT file downloaded from the Buildings Business Extranet. Application Choose to Retain Current, Clear memory, or Download New.  Typically the choice will be to clear memory. This is referring to the Menta application inside the controller.  If the application is cleared, the controller will be "applicationless" and cannot be downloaded through the Vista System Plug-in.  Some Menta application will need to be loaded through a Menta direct download before the controller can function again in a network. If you choose to load a Menta application through the Download Wizard, browse to the desired .MTA file.  Configuration If the application is set to clear memory, the configuration section will be grayed out.  No selections are necessary. This refers to the network description files.  The typical selection if the option is available is to retain current. Press Apply Download status is shown in % finished.  Do not interrupt this process! When the dialog states that the download has completed, close Download Wizard.  Load a Menta application if necessary through Menta direct download. For more information on Menta Cable needed to download, see Schematic for the RS-232 cable used to direct download Menta applications and system files.

Issue Web Service addition Script Web Service Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site with release 1.2 or later Cause What are Web Services and how to add to my existing StruxureWare Building Operation site. How to add Script Web Service files and how to add to a project or site How to create values from Script Web Service Files How to add values to graphic that uses the values from Script Web Service Resolution Wikipedia: A Web Service is a method of communication between two electronic devices over the web (internet). W3C: A "Web Service" as "a software system designed to support interoperable machine-to-machine interaction over a network." Web Services: 1. are hardware, programming language, and operating system independent 2. Applications written in different programming languages and running on different platforms can seamlessly exchange data over intranet or the internet using Web Services 3. Web Service interfaces are supported in both the AS and ES 4. Like BACnet, Lon, and Modbus, you can create a Web Service interface.      EWS Interface - EcoStruxure Web Services      Script Web Service - Generic Consume via Script      Simple XML Web Service - Rest Generic Consume via Binding Tool (Web Service addition Simple XML Web Service)      SOAP Web Service - SOAP Generic Consume via Binding Tool (Web Service addition SOAP Web Service) This article explains adding Sunrise and Sunset for a particular location data using Script Web Service: -Select New...Interface...Web Service...Script Web Service This first example is for a Calculation program for Results=A+B -Enter the WSDL Service and Endpoint are auto-filled Not necessarily all the time IP Cameras -Script Web Services Interface: -Script Programs can bind to the web service with the "Webservice" declaration. -When the name bound service is typed and a "." is put after it, intellisense drop down will show the available methods WSDL file is brought into the database Drop down methods become available even if the URL of the WSDL is not -The web service capabilities can be used within the code for manipulation, data gathering, or whatever else. -Script Web Services Post and Gets -Script programs can send requests directly to a web service with the SendWebRequest keyword. -The syntax requires 5 specific arguments BaseURL - URL that will be processing the message Method - Method of processing the POST and GET (dictated by URL) Headers - Defines certain parameters that are meaningful to the URL (IsMobileApp:True;IsAndroidClient:True) Content-Type - Defined by the URL Message - What is actually being sent to the URL -Script Web Services - Considerations -Bindings to a web service require a recompile -Display of captured information will get localized   Next, Create a Script Program for Calculations Here is a simple script program which defines the calc and values The below shot is the values A=12, B=3, and the Results of the calculation. Below are the binding for the Script Calc program to the Values The below shot is the binding of the Calc program to the Script Web Service The results are a calculation in which we supply value A and B and the Script Web Service performs the calculation with results of 15.   We can change the value of A to from 12 to a value of 13 which Results in 16 as shown in the shot below.

Issue (2019-06) The current version supplied is 2.1 build 196 Also available for VisiSat 2.1 Build 196: Service pack 1 (Build 200) Service pack 2 (Build 201) Product Line Satchwell MicroNet Environment MicroNet controller programming IAC controller programming MMC controller programming.  VisiSat MN-VSCORE Cause Different versions of VisiSat must be used with specific Windows operating system and Microsoft Visio versions. The latest version/build of VisiSat may not be compatible with the users current system.. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- VisiSat 2.1 Build 196 (MN-VSCORE) is available to download from the Exchange Extranet , since January 2018, VisiSat can be freely used without the need for a license. Refer to PA-00597 - MN-VSCORE End of Commercialization - Satchwell MicroNet for further details on the availability of the VisiSat Configuration Tool . The VisiSat data sheet provides information on operating system and Microsoft Visio compatibility for different builds of VisiSat 2.1. SOFTWARE VisiSat 2.1 Build Number Windows Operating System Visio Release 185/196 Windows 7 2003/2007/2010 XP Professional 2003/2007 148 Vista Ultimate 2003/2007 XP Professional 2003 137 XP 2002/2003 17 XP 2002 14 Two service packs are available for VisiSat version 2.1 Build 196. Service pack 1 provides the following corrections: In the ARCnet debug Excel spreadsheet, the property editor can now be run. Exporting points to MicroNet View or Xenta Xbuilder, now allow up to 32 characters for the name and up to 50 characters for the description. In SBO (StruxureWare Building Operation) or EBO (EcoStruxure Building Operation) WorkStation, MicroNet Interfaces can no longer be exported/imported. All MicroNet engineering should be done in VisiSat first and then imported into SBO/EBO. Newly created blank pointslists can now be saved, without production an error message. Exports to SBO/EBO no longer produce Memory leaks. Adding service pack 1 takes the VisiSat 2.1 build number of 196 to 200 Service Pack 1 is available to download from the Exchange Extranet and VisiSat version 2.1 Build 196 service pack 1 Service pack 2 provides the following correction: Import file replaces all non-ASCII chars with replacement character. Once added the characters are converted correctly and points with alarms and trends results in the import file is generated. Adding service pack 1 takes the VisiSat 2.1 build number of 196/200 to 201. Service Pack 2 is available to download from the Exchange Extranet and VisiSat version 2.1 Build 196 service pack 2 Further information on VisiSat installation and operation can be found in Download latest VisiSat Data Sheets, Engineering Guides, Installation and User Guides, and Release Notes.

Issue LNS plug-ins are needed in order to configure certain application specific controllers. Product Line EcoStruxure Building Operation Environment Workstation Open LNS Server Cause Many application specific controllers can be configured through Workstation but this can be very time consuming. Starting with Version 1.4.0, SmartStruxure is now able to support LNS plug-ins. Key points and features Click SBO v1.4 Activation Key for OpenLNS Server - SmartStruxure solution - PA-00285 to download the StruxureWare Building Operation v1.4 - Activation key for OpenLNS Server product announcement. Echelon OpenLNS Server must be installed on the computer that plug-ins will be used. LNS Server plug-ins can be used at the workstation to configure TAC Xenta devices using TAC STR 350 plug-in 5.1.9 or later. (earlier versions won't work) LNS Server plug-ins can be used at the workstation to configure TAC Xenta devices using TAC 100 plug-in 5.1.9 or later. (earlier versions won't work) LNS Server plug-ins can be used at the workstation to configure third party LON devices. The LNS plug-in capability will only work if the device does not require to be online to configure. If the manufacturer's plug-in requires active communication with the device then the plug-in implementation will not work. StruxureWare Building Operation database is automatically updated to any changes created with the plug-in. Resolution For LNS plug-ins to work in SmartStruxure, Echelon OpenLNS Server must be purchased and installed on the computer where plug-ins will be used. Purchasing Echelon OpenLNS Server An activation key must be purchased in order to install Echelon OpenLNS Server. The activation key is available to purchase through Schneider Electric using the part number SXWSWLNSX00001. The activation key can be purchased through standard product ordering procedures. After ordering, the activation key will be sent to you via email within a few days. Installing Echelon OpenLNS Server WARNING: You can not install OpenLNS Server on the same computer as TurboLNS without upgrading Turbo to Open. You will now be converting any TurboLNS databases to OpenLNS if they are opened on this computer. Once you have purchased the OpenLNS activation key and received it via email from Schneider Electric then you can now install Echelon OpenLNS. Double click on the executable to start the OpenLNS install wizard. Click Next. Select 'I accept the terms in the license agreement' and click Next. Fill out the information and enter you activation key. Click Next. Click Install. Click Next. Click Finish. NOTE - At step 7 above, if the PC is not connected to the internet, the registration may require an email to be send manually to Echelon to register the licence code.  Uninstalling Echelon OpenLNS Server Make sure you reference the OpenLNS Server License Guide here for information on how to return the OpenLNS license in order to use it again.   Registering LNS Plug-ins Note: Before registering LNS plug-ins, they must be installed on the computer first. If working with TAC Vista Xenta 100 and TAC STR 350 controllers, the plug-ins must be version 5.1.9 or greater. ZBuilder is included in the TAC Vista 100 download. These can be downloaded off of the Extranet in the same place as the SmartStruxure software. See LNS plugins for SmartStruxure 1.4 are not included in the release, but downloaded separately for more information. In SmartStruxure Workstation, go to the Control Panel. Click on 'LNS Plug-in Registration'. In the 'Available LNS Plug-ins' field, select the plug-ins you want to register and then click the right arrow to move to the 'Registered LNS Plug-ins" field. Click the save icon on the System tab. Note: If registering the TAC Xenta 100 plug-in, you will be prompted to select the devices you want to register. Then click OK.   Using the LNS Plug-ins Note: All changes made in the LNS plug-ins are offline configuration changes. The LNS plug-in support in SmartStruxure will not support devices that are required to be online for plug-in use.  Right click on the controller, click Configure... The LNS server is checked for a matching device template and the current device configuration is saved to the LNS server. Click Next. Double click on the plug-in listed in the window. This will launch the LNS plug-in. Make configuration changes to the controller and then save or exit the plug-in. Click Next. Click Next. The configuration changes that have been made will be listed in the window while they are being saved to the LNS server. Click Finish. Now the configuration changes that were made in the LNS server need to be downloaded to the controller. Right click on the controller in Workstation and select 'Download device configuration'.

Issue How to set the IP address of a Xenta 5/7/9xx through serial communication. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the IP address of a Xenta 5/7/9xx is not known initially, then no configuration can be done through the IP interface. The IP address must be set through serial communication. If the device is new out of the box, or has attempted recovery after a format command, please see Default IP address following Xenta Server "format" command is different than from factory for the known default IP addressing. Resolution Preparation: You need to have an RS-232 serial cable (TAC Xenta Programming Serial Kit 0-073-0920-0). Plug the RS-232 cable in to the RS-232 B port. The RS-232 B port is the second left port at the front. Then connect the other end to the computer. Configuration steps: Go to Start > All Programs > Accessories > Communications > HyperTerminal, and open the HyperTerminal. In Connection Description Windows, type any name you like in the Name box. Click OK. In the Connect to window, choose the correct COM port that the RS-232 cable is using. If you do not know which COM port it is using. Go to your computer device manager. (Right click on “My computer” icon, and choose “Manage”. Then under “System Tools”, choose “Device Manager”. Find “Ports (COM & LPT)” and expend it Find the COM port number that is used by the RS-232 cable. Click OK. In the COM Properties window, type 9600 for “Bits per second”, 8 for “Data bits”, “Parity” is None, “Stop bits” is 1, and “Flow control” is None. Click OK. Options: you can save this setting for future use. Click on File Menu and Save. Press ENTER to activate the command prompt. Default username and password is both “root”. Type “root” and press ENTER for both the username and password. Type “setip” and press ENTER. Type the appropriate information for DHCP, IP-address, Subnet mask, Default gateway, DNS, Website name, Domain name, and Host name. Type “yes” for “Do you want to restart the IP interface”. Quit HyperTerminal when the restart is finished. See [Video] Setting the IP address of a Xenta 5/7/9xx through serial communication to watch a video of this process.

Issue Every item shown in the Objects window of the TGML editor can be considered a Node. In the figure shown below, this relatively simple TGML page has 14 nodes. Nodes are hierarchical with parent and children nodes. One important concept when scripting in TGML is finding the desired node. Examples of this are: Changing the color of a rectangle when a bound signal is offline Writing a new value to a text box every time the database value updates Opening a new page when the user left clicks on a component Product Line EcoStruxure Building Operation, TAC Vista Environment StruxureWare Building Operation TAC Vista TGML Graphics Editor Cause Within a script, there are two functions that will pinpoint a specific node, but have very different applications. These are: getTarget() getCurrentTarget() An example function of how to use these functions is: function click(evt){ target = evt.getTarget(); } Resolution getTarget() - returns where an event is coming from getCurrentTarget() - returns the parent of the script Both examples below chart the differences between the two functions using the screen capture below. If the bind object in the figure above changes its value, here is what getTarget() and getCurrentTarget() would each return if they were a part of each script (A, B, C). Script getTarget() getCurrentTarget() A Bind Component B Bind Rectangle C Bind Bind If the user clicks on the rectangle in the figure above, here is what getTarget() and getCurrentTarget() would each return if they were a part of each script (A, B, C). Script getTarget() getCurrentTarget() A Rectangle Component B Rectangle Rectangle C N/A N/A Also check out the JavaScript Essentials - Programs and Statements Quick-Help video on the Exchange.

Issue Cannot open the FlexNet License Admin, the TAC license server is not running as a service, or the vendor daemon is down. Product Line TAC Vista Environment Vista LMAdmin FlexNet License Administrator Cause If the TAC Vista Server installation option "Use the local TAC License Server" is not selected during installation, the license server will be installed but not successfully configured. When the license server is not running it will prevent the LMAdmin web interface from launching. If the license file is not in the correct location when the license server is started, then the vendor daemon must be started manually. For general information on the new license system, see LMTools Licensing Administrator program is replaced with LMAdmin in Vista 5.1.8 or greater. Resolution Remember that a valid and un-modified License File is necessary for the following troubleshooting steps to work. If the License file was manually manipulated in any way, please revert to a File specifically licensed for the machine where the License Server resides. Before proceeding, make sure the setup of the license system is made correctly following No license after reboot when TAC Vista Server (TACOS) runs as a service Check out this video about the new Vista 5 licensing system on the Community website. Check out the TAC License Server Setting tool below for the new license system. Click here to download the zip file.       Could not reliably determine the server's fully qualified domain name This is a bug in the lmadmin.exe file. Either replace the lmadmin.exe file with the newest available or install the newest version of the license system available. You can have a newer version of the license system installed than the TAC Vista version installed. E.g. TAC Vista 5.1.8 will work together with a license server version 5.1.9 Cannot Open the Flexnet License Admin Ensure that the TACLicenseServer is running as a service. Right Click on the Computer icon on the desktop and click on manage. In the system tree on the left, go to Services and Applications > Services. Scroll down and select TACLicenseServer. Click Start in the top left corner of the window. Make sure that the site license is the only file in the license server path. If there is a demo license in the file path when trying to start the license server, it will fail to start. Sometimes you will get the following Windows error. Error 1067: The process terminated unexpectedly. Note: TAC License Server with spaces is not the correct license server. If TACLicenseServer is not found in the list then move on to the next troubleshooting section titled "Setting up the TAC License Server as a Service".   If the TAC License Server will not start then it may be due to another program using the 8080 TCP port. Use TCPView to search for programs running on local port 8080 and either stop this program or use the TACLicenseServer Settings tool at the top of this page to change the port that the TAC License Server uses. If the TACLicenseServer still does not run then continue to the next section below, Setting up the TAC License Server as a Service.    Setting up the TAC License Server as a Service LMAdmin.exe must be registered as a service. When first installing Vista the option "Use the local TAC License Server" should be selected. When this option is selected it will install the license server, register it as a service and start it. When "Use a license file" is selected it will only install the license server without configuring its settings. This can be corrected by reinstalling Vista and making the proper selection or by a manual configuration procedure. The manual procedure steps are listed below. Note: The option "Use a license file" only applies to a demo license, not a site license file. Manual Procedure to Register the License Server as a Service Start a command prompt as an administrator. To do this go to Start > All Programs >  Accessories and right-click on Command Prompt, then select Run as Administrator. In the command prompt go to path C:\Program Files\Schneider Electric\License Server\ (This can be done by entering "cd" and then the directory path listed here.) For 64-bit OS go to "C:\Program Files (x86)\Schneider Electric\License Server\" Run the command: "LMAdmin.exe -InstallService TACLicenseServer".   Manually copy the license files that are to be used to the new license file folder location. 32 bit - C:\Program Files\Schneider Electric\License Server\taclic\licenses 64 bit - C:\Program Files (x86)\Schneider Electric\License Server\taclic\licenses   In the command prompt type, the following command to start the license server "net start TACLicenseServer". Note: If the license files are not copied prior to starting the license server, the vendor daemon will not be started successfully and must be manually started after the license files have been copied to the new license file location. For instruction on how to do this, follow the steps in the next section Vendor Daemon is Down When the license server is installed but not configured, as mentioned above, the TAC Vista Server installer will not create a shortcut to the license administration tool in the start menu; since the shortcut will not work. A shortcut is created in the installation folder and can be used to create a shortcut in the start menu manually. The shortcut can be found here "C:\Program Files\Schneider Electric\License Server\FlexNetLicenseAdmin". For 64-bit OS the shortcut is found in "C:\Program Files (x86)\Schneider Electric\License Server". Vendor Daemon is Down   Note: If working on a 64 bit PC, replace "Program Files" with "Program Files (x86)" in the file paths below. Go to All Programs > Schneider Electric > TAC Tool 5.X.X > Flexnet License Admin. Click on Administration in the top right corner of the screen and login with admin/admin (If logging in for the first time it will prompt you to change the password). Click on the Vendor Daemon Configuration tab and then select the taclic daemon. Verify that the path in the License File or Directory field matches the location of the site license. The first half of the file path is C:\Program Files\Schneider Electric\License Server\ followed by what is in the License File or Directory field. Verify that the taclic.exe is located in the path found in the Vendor Daemon Location field. The first half of the file path is C:\Program Files\Schneider Electric\License Server\ followed by what is in the Vendor Daemon Location field. If changes were made then click Save and then Start. If the Vendor Daemon still does not start after checking the file paths, verify that the site license has been hosted to the correct MAC address. For help finding the MAC address, see How to locate a computer's MAC address. NOTE: Also make sure there are no other Flexnet License Servers installed on this same machine (SmartStruxure, Power Manager, etc). If there is another license server running on the same machine then this can cause a conflict. SmartStruxure license and TAC Vista license on the same PC can walk you through merging them together. If IPV6 is enabled, you may need to disable it and reboot the machine. Switching from a site license to a demo license Log into LMadmin and stop the license server Save the Demo License file in C:/Program Files/Schneider Electric/License Server/Licenses Open the desired engineering tool and point Vista to the Demo file When finished, log into LMAdmin and start the License Server.  This will tell Vista to continue using the site license. A site that has worked with the installation from a remote desktop or the different user logged in Open task manager Check for process "lmgrd" of 2 of them are running the FlexNet server might try to read from the wrong server. Shutdown down both processes and restart the FlexNet server Log in to FlexNet admin and start the vendor Reread the license file Also, check License Administrator error "EXITING DUE TO SIGNAL 28 Exit reason 5"