Issue
Require Upgrade or Repair part number and pricing information
Product Line
Andover Continuum, TAC INET
Environment
- Dongle / Security Key and Software upgrades
- Controller node count, X Driver or option upgrades
Cause
Part numbers are not listed for Upgrades or Repairs.
Global Product Support do not provide pricing information.
Resolution
Repairs do not have part numbers, you should contact your local Order Entry department who will be able to provide an RMA form and pricing information. (Note: An exception to this is if you are in Aus/NZ, repairs do have a part number. Repaired items are set-up in Pronto with the part number prefixed by “4-“. Process and form details for Aus/NZ repairs only.)
Upgrades have now been allocated part numbers for all current products.
The order forms and details of the new part numbers can be seen here.
SAP and other quoting system have been updated with these upgrade part numbers.
Contact your local Order Entry department to help you place an order and provide pricing information.
