Issue
Why do Continuum controller MAC addresses have less than 12 digits as required by IT Departments?
Product Line
Andover Continuum
Environment
- ACX, bCX, CX level controllers
- NC2
Cause
Leading zeros are removed from the MAC addresses of all Continuum controllers
Resolution
The MAC address is listed as the attribute "Ethernet Id" in Continuum List views.
The digits do not display leading 0's, so all Continuum controller addresses start 0:40:11....
To provide the 12 digit MAC address you will need to restore the leading 0's as required by IT departments. e.g.. 00:40:11:0e:00:00.
See How to locate a computer's MAC address to obtain a computers MAC address.
