Label: TAC INET - Building Automation Knowledge Base

Issue How to load up archived data in a report using Seven Reports Product Line TAC INET Environment I/NET Seven  SevenReports Archiving Cause Reports show nothing or have one blank page and fail to show data that meets the date window specified Resolution When using Seven Reports to view data, archived data can be viewed and put into a report.  From the Archives pull-down menu, Mount/Dismount the archive files. Files, by default, are stored in the c:\ INET Seven Data\Arch folder. After mounting the needed reports (look at the date of the files in the archive folder), the report used must have the word ARCHIVE in the file name. This specifies that the reports will be pulled not from the current database but rather from the mounted files and on the dates specified. The reports should now be from the Archived files mounted. Archive Reports are located on the install CD under CD\Program Files\ INET Seven\Reports To download, click on the link below and select to save the report to your hard disk in the c:\ INET Seven Data\Reports folder:   I/NET Seven Release 2.20 and Prior files: ArchiveOverrideBillingSamples.rpt ArchiveRuntimeSamples.rpt ArchiveTransactionsDoors.rpt ArchiveTransactionsIndividuals.rpt ArchiveAnalogSamples.rpt ArchiveConsumptionSamples.rpt ArchiveDemandSamples.rpt ArchiveDiscreteSamples.rpt   I/NET Release 2.21 to current: ArchiveAnalogSamples_xi.rpt ArchiveConsumptionSamples_xi.rpt ArchiveDemandSamples_xi.rpt ArchiveDiscreteSamples_xi.rpt ArchiveOverrideBillingSamples_xi.rpt ArchiveRuntimeSamples_xi.rpt ArchiveTransactionsDoors_xi.rpt ArchiveTransactionsIndividuals_xi.rpt   Tip: In some instances, while the report is running and the data is being compiled, if you move the mouse or strike a key, the process starts all over. The solution is to start the report and wait for a few minutes if you have input a broad range of data to search and produce.

Issue What is Domain Name Service (DNS)? Product Line Andover Continuum,EcoStruxure Access Expert,EcoStruxure Building Expert,EcoStruxure Building Operation,EcoStruxure Security Expert,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.  

Issue When using CIDR (Classless Inter Domain Routing) or Supernetting it is not always obvious what range of IP addresses can be used. Product Line EcoStruxure Building Operation Environment Device Administrator Building Commissioning Tool Cause When subnet masks with values other than 255 are used it is not always obvious what is the range of valid IP addresses allowed.  There is a need for an easy way to determine the range of valid IP addresses for the Subnet Mask being used. Resolution The IP address range can be calculated mathematically but the simplest method is to use a subnet calculator.  The website links below are both examples that will calculate the range of valid addresses for any specified subnet value.   http://www.subnet-calculator.com/cidr.php https://www.calculator.net/ip-subnet-calculator.html   Visit either of the websites for a CIDR / Supernet calculator, enter an IP addresses in the network along with a subnet mask and the calculator will provide the range of addresses that can be used within the subnet.   In addition to online calculators, a number of different subnet-calculator programs are available for Android, Apple and Windows Smartphones.  

Issue Calculation for converting static air pressure to cfm Product Line TAC INET Environment INET HVAC Site Cause What are the calculations for converting static air pressure to cfm? Resolution SRVP ("water column") * 4005 = FPM (feet per minute). The second calculation is FPM * AreaFtSQ (size of box) = CFM You will need an airflow monitoring device and duct static pressure sensor to measure SRV P (v of Vs of P).

Issue The following issues have been found to occur due to the Windows 7 User Account Control Settings: When starting I/NET, receive an error message indicating, "This is an unregistered version of I/NET.  Please contact  TAC to register this copy of I/Net." DBCreate does not accept Windows Authentication login.  It only allows access to DBCreate using the SQL Server authentication login option. Login Issue with SevenReports (Crystal Reports)  Product Line TAC I/NET Environment I/NET Seven 2.4x Windows 7  Windows 10  Cause The User Account Control Settings appears to block access to these files required by the I/NET applications. Resolution Set the User Account Control Settings to "Never notify". Go to Windows Start Icon In the Search prompt, type in User Account - Select the option "Change User Account Control settings" from the Control Panel options shown below: The default setting is shown. Change this setting to "Never notify." You will be presented with the following confirmation - Select Yes Restart your PC Test the issue and re-install I/NET (a repair may be adequate) if the issue remains before contacting support.  This setting is only required to be done once for all users on the PC.

Issue What resources are available to get more information on the Modbus protocol? Product Line Andover Continuum,EcoStruxure Building Operation,Field Devices,Satchwell BAS & Sigma,Satchwell MicroNet,TAC IA Series,TAC INET,TAC Vista Environment Modbus ASCII/RTU Modbus TCP/IP Cause The Modbus protocol information is available on www.modbus.org Use the menu on the left and select Technical Resources. Select the Modbus Specifications. Resolution Found on www.modbus.org are the protocol specifications: Modbus ASCII/RTU Modbus TCP

Issue A newly installed program does not run and could be using a port on the host computer that's already assigned to another running program or service.  How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum, CCTV, Field Devices Environment Microsoft Windows Cause A port conflict is suspected. Resolution Open a command prompt and type: netstat -a -n -p tcp -b This command will display all services running, protocol used, local and foreign address, state, and program name.   netstat -p tcp -ano This command will display all services running, protocol used, local and foreign address, state and PID (process identifier). Use Task Manager to match the PID to the program using the port. netstat -p tcp -ano | findstr :80 If a specific port number is necessary, this command will interrogate the system for the program currently using that port number:

Issue Lost/Forgot/Modify the SysAdmin SQL default password created during the installation of TAC Vista 5.X.X in typical mode. Product Line TAC INET,TAC Vista Environment TAC Vista 5.x.x SQL 2005 Express Microsoft SQL Server Management Studio Express: (http://www.microsoft.com/download/en/details.aspx?id=8961) Local Admin rights Required. Cause Procedure if SQL Password is Lost/ Forgotten or Modification required. Resolution When you click on Microsoft SQL Server Management Studio Express, it will open the below page and require you to choose the way you want to log in: either by “Windows Authentication” or “SQL Server Authentication”. If you want to log in using Windows Authentication, choose this option and go in. (It uses the Windows login credentials). If you want to log in using SQL Server Authentication, choose this option and enter Login and password. If you want to change this Login and Password: Enter using the Windows Authentication Choose Security > Logins > Select the login ID Right click and go to Properties Change the password and re-login using the new password. Below is an example where the password for the login 'sa' has been changed:

Issue When launching a program or when working with a program, you get an error from "Microsoft .NET Framework".   Product Line EcoStruxure Building Operation, Satchwell MicroNet, TAC INET, TAC Vista Environment Windows .NET Framework Cause Microsoft .NET Framework is used in almost all larger applications, and there can be various reasons why you see an error. One reason can be application specific, meaning that there is an actual issue with the software and the way the software is using .NET Framework, but another reason can be that the .NET Framework installation itself is corrupted. If it's an application specific issue, you need to contact product support, but in many cases simply repairing the .NET Framework installation has proven to solve the issue. Resolution 1: Close all applications 2: Make sure you have the correct version of .NET Framework installed for the software you use referencing the product's data sheet. You can use this tool to check what versions you have. Here is a direct download link. 3: Install versions that might be missing. You can download the various versions from the tool linked above. 4: Download Microsoft's .NET Framework repair tool and run it applying all fixes the tool suggests. Here is a direct download link.

Issue What are termination (end of line) resistors and why use them? A LAN of any type has a node or two somewhere in the middle having problems but the rest seem stable Product Line TAC INET Environment I/NET Site Controller LAN 7808 Repeater Cause Termination resistors (also called clamping or end-of line resistors) are to be installed between lan+ and lan -, not to ground. Their purpose is to prevent the characteristic impedance of the wire from increasing to infinity at the end of the cable. Resolution Since most wire's characteristic impedance is between 80 and 150 ohms, use 100 to 120 ohms on an unbiased controller or host lan. This will "clamp" reflections from the end of the wire which are seen as noise by the controllers. If a 7808 repeater is used, it requires bias. Using 100 ohm termination resistors would kill that lan's communication; therefore, use 620 ohms instead. As cheap as resistors are and as easy as this installation is, they can only help. Typically they help more on a longer LAN, so anything longer than 1000 feet (about 300 meters) should definitely have terminations.

Issue Error in Xenta 527 HyperTerminal     This happens over and over (with different file sizes each time) and the controller essentially is locked up. Restart is required. Product Line TAC Vista TAC INET Environment TAC Vista  <5.15 Xenta 527 to RS-485 I/NET Cause Vista will poll I/NET for the past 1000 entries at a time. Normal internal events consist of a lot less data than the I/NET events, So 1000 I/NET events in one message makes the message to large. VSD Response too large error indicates Xentas max message size has been reached. Vista ignores the error and continues to try again and again. So the Xenta 527 essentially is stuck in a loop. Resolution Polling I/NET for less events fixes this problem. The max number of events in one message has been adjusted down to 400. This change is included in TAC Vista revisions 5.1.5 HotFix 16 and later.

Issue Triggering a default value to internal AO points when the value is reset to 0 Product Line TAC INET Environment I/NET Seven Event Sequence 0 Cause #A controller will run Event Sequence 0 any time one of these changes occurs: Power up Controller reset Database restore Internal AO point values will default to 0 (zero). If this AO point is used as a setpoint in a DDC loop, this could cause issues. Resolution Option 1 Use Event Sequence 0 to set internal setpoint values to a default value following power loss, reset, or restore. When connected to the controller, navigate to Edit > Controller > Event Sequences Click on Seq 0 and choose "Add." Sequence 0 is reserved to run on reset. Add an action Action: Output (or Output with lock) Delay: Defaults to 0 Point: AO that is used for the setpoint Skip/Value: Desired default setpoint value. Below is an example of what an Event Sequence 0 looks like of an Internal AO used as a setpoint. In this example anytime Event Sequence 0 runs, it will output a value of  75 degrees. Option 2 Open up Event Sequences. Add event 0 to the list. Event sequence number 0 runs at a power up, after a reset of controller power or a database restore of the DCU. Modify event sequence 0. Put every interanal "AO" setpoint in this event with a default value that is safe to operate at. 

Issue Configuration help for doors on a 1284, 7920, or 7910 Setting up Access Control on an SCU or DPU Can’t remember if Dip Switch 7 is up for the Card Number equals Individual Number without a MIP on the DPU or was that Card Translation Checked box the issue Product Line TAC INET Environment I/NET Seven Access Control SCU 1284, DPU 7920, DPU 7910 Cause Configuration errors or failure to remember how to properly configure the door editor Resolution SCU 1284 Yes → Large Number Format Yes → In Door Editor, CHECK Using Card Translation     ↓No   ↓No             Card Number equals individual scheme Yes → In Door Editor, UNcheck Using Card Translation     7920 Yes → MIP Board Yes → Using Large Numbers Yes → In Door Editor, CHECK Using Card Translation ↓No   ↓No   ↓No             In Door Editor, UNcheck Using Card Translation         EPROM Yes → Large number format Yes → Dip Switch 7 on         ↓No             Card Number = Individual Number Yes → Dip Switch 7 off 7910 Yes → EPROM Yes → Large number format Yes → Dip Switch 7 on         ↓No             Card Number = Individual Number Yes → Dip Switch 7 off

Issue Device Template for trane Uc800 Product Line TAC Vista Environment Xbuilder Xenta Server MODBUS Cause Device Template Required Resolution Here is a MODBUS device Template for a TRANE UC800

Issue When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Product Line TAC INET Environment TAC I/NET Seven running on Windows XP using Microsoft MSDE SQL Server. Cause When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Resolution A batch file BackupInetDb.bat has been developed to allow users to create a Scheduled Task within Windows which launches the batch file with the appropriate command line switches. Click here to download the zip file which contains the BackupInetDb.bat and instructions on how to configure an automated backup.

Issue The Pelco Endura system with cameras at a location and integrating with the TAC I/NET Seven system. Product Line TAC INET Environment Check the system requirements for the version of TAC I/NET Seven and Pelco Endura  Cause Configuration requirements of the Pelco Endura and TAC I/NET Seven are specific for the functionality in I/NET. Resolution Once your Pelco Endura system is configured and the Workstation has discovered all the devices and the System Manager is online with the cameras correctly configured, there are four basic requirements to connect TAC I/NET. Cameras have to have a unique friendly name other than default. Cameras have to have a unique camera number. Netframework 3.5 has to be installed. Windows Media Player 11 has to be installed.   If using I/NET Seven Release 2.40a then the following applies: Once INET and the requirements above are installed the Endura Install can be run. The installer for these files is located on the INET CD in the folder: Support\EnduraSDK. Note: Endura video does NOT work on Windows Vista or Windows 7.   If using I/NET Seven Release 2.40 or above: Dual NIC support is now available. For Endura, 100GB NIC and Router are suggested. 1 for I/O Server, 1  for video   Equipment used: NSMS200 Pelco Endura Network System Manager & Network Video Manager SM5000 Pelco Endura System Manager WS5070 Pelco Endura Workstation with Advanced Management Software WS5000 Pelco Endura Work Station Software package NET5301T Pelco Endura Video Encoder Spectra IV Pelco Camera Visit Pelco.com for more information. Click here to view an extended compatibility matrix for Endura and I/NET.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Software installation problems with Windows 7 OS and above Configuration problems also known as UAC / User Account Control These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows 7 Windows 8 8.1 Windows 10 Server 2012 Cause Windows 7 and above user administrator privilege settings (UAC) Resolution The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions: Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons Click on "User Accounts." Make sure that the account used for installing the software is a full admin user. On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software Once set, restart the PC and then continue with your software installation and configuration Once all is installed and working, the feature may be turned back on if required. Additional requirements for Windows server 2012 and Windows 10. Please note: this process may open the "Windows 10 Firewall up" For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”. A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps. Or the attached file EnableLUA.zip can be used, unzip and execute.  Supplement: Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.  Alternate Windows 10 Admin. to User privilege for I/Net Seven:   Go to this path: C:\Program Files (x86)\ Inet Seven 1) Rename and move to a new folder these files.       A) INetIoSrv.exe.manifest       B) INetW.exe.manifest       C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.  2) Change the DbCreate by doing this:       Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.       Alternate Windows 7 Admin to User privilege for I/Net Seven:  See the attached Document and Manifest Files  

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution View the attached video.   Use the link to the original post in Area360 to get written instructions.

Issue Need the UL Listings for Xenta Product Line Product Line TAC IA Series, TAC INET, TAC Vista Environment Xenta Cause UL Listings for Xenta Product Line Resolution Go to Exchange Online and log in Search for "TAC Vista UL Listings" (Example, Click Here) You can find more information in Xenta Hardware UL 864 Listing.

Issue Using a card reader to Unlock and Secure a Building Product Line TAC INET Environment I/NET Seven 7798 Cause Site requests the ability to have a user card in at the beginning of the day locking the door and card out at the end of the day unlocking the building Resolution Create and AIC triggered from the card reader to start an event sequence as outlined in Using AIC to trigger an event sequence The AIC should trigger an event sequence (sequence1) Line 1 of sequence1 should be skip if 0, looking to see if the door is lock and skipping to sequence2 Line 2 of sequence1 should be skip if non-0, looking to see if the door is unlocked ad skipping to sequence3 Sequence 2 should unlock the door(s) Sequence 3 should lock the door(s) You may need to change the delays until you get an acceptable response. Ideally Line 1 of sequence 1 should be delayed long enough for the door to return to lock after the reader entry. As an option you could have sequence 1 check the status of the door. A badge read when the door is closed unlocks the door(s). A badge read when the door is open locks the door(s).