Issue SevenReports times out OR only collects data based on two criteria - 1.first five seconds 2. cannot display over five hundred values and fails to create a full report. Environment I/NET Seven using SevenReports on Windows based PC. Cause Seven Reports times out when collecting data from the database. Resolution Editing the OS Registry is like having brain surgery. Be careful and clear in your actions. Administrative rights are required. Go to Start\Run and type Regedit drill down on left side folders and follow these steps: HKEY_CURRENT_USER\Software\Business Objectives\Suite11.0\Crystal Reports Designer Component\DatabaseServer BrowseTimeout which should currently have the numerical value: 5 Double click, select Decimal, and change value data to the numerical value: 0 MaxNBrowseValues which should currently have the numerical value: 500 Double click, select Decimal, and change value data to the numerical value: 0 Exit Registry editor and reboot the operating system. This changes the SevenReports to not time out and allowance of over five hundred values.

  Issue Timeout errors appear while attempting to download a controller assigned to the secondary download server after editing the configuration file to add a secondary Download Server Product Line EcoStruxure Security Expert Environment Security Expert Application Server Security Expert Download Server Pre 4.3.370.xxx versions Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause A Download pending and a timeout error may show when trying to download a controller assigned to the secondary server if the secondary download service isn't started or the configuration files have not been properly edited.     The Application Note AN 290 Security Expert - Setting up a Secondary Security Expert Download Server - Integration Guide describes changes to the SecurityExpertSV2.exe.config file required for the second download server. The SecurityExpertSV2.exe.config Modified Connection Strings section needs additional clarification and there is no mention of SecurityExpertSV.exe.config file in the application note which also needs to be configured. Resolution Open the An-290 Security Expert - Setting up a Secondary Security Expert Download Server from the link above. Follow all the steps up to the Server Configuration section on page 7. This article is to clarify just that section of the application note. (The app note will be changed in the future) Ensure both Security Expert download server installations are on a domain. Note: A multiple download server configuration will not work within a workgroup. Make a copy of 2 files: C:\Program Files (x86)\Schneider Electric\Security Expert\SecurityExpertSV2.exe.config and SecurityExpertSV.exe.config                                  Note: the different names of these files). Rename the original files or delete them Download SecurityExpertSV-SV2.exe.config.BLANK.zip from this article's attachment section and unzip both files into the C:\Program Files (x86)\Schneider Electric\Security Expert folder on the secondary download server Edit the new SecurityExpertSV2.exe.config file with Notepad++ or Notepad with admin rights Change the fields highlighted in yellow in the image below (PrimaryServerIP address, database name(if not using the default) and password), to match the site and save the file. Edit the new SecurityExpertSV.exe.config file with Notepad++ or Notepad with admin rights Change the fields highlighted in yellow in the image below (PrimaryServerIP address, database name and password), to match what the site configuration and save the file. Continue to Page 8 of "Setting up a Secondary Security Expert Download Server Integration Guide" to complete setting up the Secondary Download server

Issue Since the ZS106 is obsolete, a replacement is requested. Environment ZS106 - 007309220 STR106 - 004600500 Cause Replacement for obsolete product. Resolution The STR106 wall module, part no 004600500, is replacing the obsolete zone sensor ZS106.

Issue What are the different override types on a 7780 Lighting Controller? Environment 7780 Lighting Controller Cause Different override types behave differently. Resolution Permanent means the override will continue indefinitely until: the button is pressed, the switch is moved, or the next time schedule off time happens. Timed means the override will run for a specified number of minutes (0-120).

Issue Is there a specific type of printer used with a 7810 printer tap? Environment 7810 printer tap Cause 7810 printer tap is only compatible with serial dot-matrix or impact printers. Resolution It must be a serial dot-matrix or impact printer. If your printer is parallel, some manufacturers make and sell a serial conversion card.

Issue When trying to access TAC Webstation a message saying 'Service unavailable' occurs. Environment Webstation Cause The problem is that the application pool in the IIS where TAC Vista Webstation is located is closed down when trying to access it. Resolution The workaround for this is: Go to Properties for the application pool which contains TAC Vista Webstation Choose Identity and change the predefined 'Network service' to 'local system'

Issue Is there a way to display only points currently in alarm in the Alarm Console? Environment G3, Workbench (all versions) Cause Only want to display points currently in alarm in the Alarm Console? Resolution Yes, the Alarm Console’s filter is used to control what alarms are displayed in the Alarm Console window.      Double-click on the ConsoleRecipient object Click on Filter at bottom of window Check the Source State box. Click on the Source State chevron to show filter options Select the alarms states, Offnormal and Fault. Only alarms currently in the Offnormal and Fault states will be displayed in the alarm console window.  (Items not checked will not be displayed.)  Click OK and OK to save.  Click File from the menu and Refresh to update change. Only alarms that are currently in a Fault or a Offnormal state will be displayed in the Alarm Console window.

Issue Can Signal XP run with a limited user account in Windows XP? Environment Signal XP Limited local user account Cause The application will not run properly with limited local user account. Resolution In order to run Signal XP, the Windows user account must have local administrative privileges.

Issue What properties are updated in a MNB Controller COV Client objects? Environment MNB Controller Cause Information about the properties sent to the COV client when a value of the point changes. Resolution COV Client objects can only update Present Value & Status properties.

Issue For hardware failure or persistent issues, it is necessary to replace Security Expert hardware components Product Line EcoStruxure Security Expert Environment Security Expert SP-C or SP-C-Web controller Expanders (i.e. RDM2 or SP08) Card Readers Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause A hardware failure occurs or a persistent issue happens that requires steps to replace Security Expert hardware Resolution At times it's necessary to replace Security Expert hardware   Steps to replace Security Expert SP-C Controllers: 1. Determine if the original controller has encryption turned on If the failed controller was setup for encrypted communications with the Security Expert server, the newly installed replacement controller will not have the encryption keys to be able to decode the packets from the server. Attempting to bring it online will be unsuccessful. On the controller's Configuration tab press the Disable controller encryption, then Yes to confirm. A replacement controller will typically be unencrypted. As soon as it shows online you can decide if you want to encrypt it. If it was already encrypted in Security Expert before replacing it, you might need to hit the encryption button again to get it in sync. Note: It can be helpful to use the event server diagnostic. If you see messages including “unencrypted” set encryption on the controller and see if it comes online. 2. Disconnect the old controller from its networks unplug ethernet and RS-485 module network and other hardware 3. Replace the Serial Number in Security Expert In Security Expert, navigate to Sites | Controllers. Replace the Serial number of the old controller with that of the new one. 4. Disable encryption In the Configuration tab, click Disable controller encryption. 5. Default the Controller If the controller has been used on a different server, default the new controller. See the SP-C Installation manual for detailed steps on performing a controller default https://ecoxpert.se.com/search?documentUUID=b4fb1237-fd07-2ee5-d9ad-4324178c364c&title=SP-C%20Security%20Expert%20-%20Security%20Purpose%20Controller%20-%20Configuration%20Guide  6. Enter the event server settings on the controller Log in to the new controller's web interface. In Settings, enter the same IP settings, event server and ports as those of the old controller, then restart the controller. Note: Remember to remove the jumper used to default the controller 7. Connect the new controller to the networks and hardware The controller should come online in Security Expert if all the network settings, serial number and encryption settings are in sync. 8. Download the controller In Security Expert, right click on the controller record and select Force download. The controller should receive the download. 9. Enable encryption Once the controller is online, in the Configuration tab click Enable controller encryption in Security Expert if desired. Steps to replace Security Expert SP-C-Web Controllers: 1. Take a backup of the old SP-C Web controller Login to SP-C Web, In System | Backup controller This creates a .bak file prompting to save in a folder or in the downloads folder 2. Disconnect the old controller Unplug the controller from the ethernet network, the RS-485 module network and other hardware. 3. Register the new controller Log in to the new controller and register it in System | Licensing 4. Restore the previous backup taken Navigate to System | Backup and Choose File and browse to the previously created .bak file 5. Configure the IP settings In System | Settings, enter the same IP settings as those of the old controller, then restart the controller 6. Connect the new controller to the networks and hardware and Test Steps to replace Security Expert Expanders: 1. Disconnect the old expander from the RS-485 module network and any inputs, outputs or card readers. 2. Connect the new expander to the module network and hardware. 3. Set the new expander's address to the same as that of the old expander.  In Security Expert, navigate to Sites | Controllers, right-click the controller and select Module addressing.  In SP-C-WEB, use the Expanders Wizard. To address a keypad, power cycle it and then press [X], [Enter]. Enter the new address and press [Enter] to save. Note: Sometimes the old expander can remain in the module addressing window even after being physically disconnected. To free up the address, module update the expander record. This will fail, but the address should become available. 4. Module update the new expander. The expander should start operating normally using the programming from the original expander. Steps to replace Security Expert Card Readers: 1. Disconnect the old card reader from the reader port. 2. Connect the new card reader 3. Apply any Custom Configurations If the reader needs any custom configuration, apply it within two minutes of the reader starting up using the config card. 4. Wiegand and RS-485 readers should connect automatically For OSDP readers, put the card reader into installation mode, then send an OSDP install mode command to the reader expander.   Additional configuration after controllers have been replaced If used at the site, areas that are configured for duress alarms default to un-armed after a SP-C has been replaced and need to be re-armed via forced arming. If used at the site, the alarm dialer (Contact ID) "Service Mode" defaults to "0 - Manual Mode" after a SP-C has been replaced (see the arrow below) and needs to be changed to "1 - Start with controller OS". Service modeService mode Test the replaced hardware to ensure the issue is resolved

Issue When a local user belonging to the administrator group on an AS-P is logged in to the AS-P using Workstation the user can for example via a Link in a graphic access the system folder in the ES the AS-P is connected to.  The local user in the AS-P can even change the admin password on the ES. How can this be avoided? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause In EBO v3.2.1 and later versions, it is possible to restrict access of the logged-in user to only the server that they are logged into, i.e. it is possible to prevent access to the ES\Servers folder when logged directly into an AS-P that is a sub server of the ES, thus preventing access to the whole system. Resolution In the ES Control Panel open Security Settings: Mark the option "Restrict root permission to logged in server"

Issue Can Satchsize the valve sizing software be used with Windows 7? Environment Valve sizing Satchsize Cause Customer wishes to use Satchsize on Windows 7. Resolution Satchsize is no longer available and is not supported with Windows 7, but a new program is available. TAC Valve 1.8 UK can be downloaded from the Buildings Business Extranet. Once installed please use the help files installed with the program.

Issue What is a quick way to read a dynamic value from LNSDDE server? Environment InVue Cause Trying to confirm if the value of a snvt is updating and reading accurately - without using InVue. Resolution LNSDDE server and Microsoft Excel are both DDE compatible. Open a new sheet or book in Excel. Find the snvt in LNSDDE and copy / paste the link into one of the cells in Excel.  After hitting enter, the cell will display the dynamic value of the selected snvt. This is a good way to troubleshoot the LON programming and controller communication from the field all the way back to the server - without adding InVue programming to the troubleshooting process.

Issue Executing a Project Builder File should launch Visio and open a drawing. Instead, Visio opens but stops short of the file opening. Environment Project Builder Visio Cause Project Builder is disabled in Visio. Resolution In Visio go to Help>About Microsoft Visio Click on Disabled Items button in the pop up. Ensure Project Builder is not listed If so, select the Project Builder Listing Click the Enable button. Restart Visio.

Issue For a high temperature application, how can a TS-8204 be programmed to read accurately when connected to a MNL controller? Environment TS-8204 Cause Require instruction on configuring the TS-8204 temperature sensor for accurate reading. Resolution Connect the TS-8204 sensor and install a 2.49 kohm resistor in parallel (1% resistor or better). Set the Analog Input object to Balco and link the output to a Curve Fit object. Curve Fit objects are supported only on controllers with Rev.3. They are not supported on VAV controllers. Configure the Curve Fit X and Y data points as follows: Data Point X1 10.8 Data Point X2 34.5 Data Point X3 57.0 Data Point X4 78.0 Data Point X5 97.8 Data Point X6 116.4 Data Point Y1 200 Data Point Y2 240 Data Point Y3 280 Data Point Y4 320 Data Point Y5 360 Data Point Y6 400

Issue When trying to dump the Gerry Log from several controllers on the network, the header and errors appear to be identical. Product Line Andover Continuum Environment CX99xx NetController Controller error log Cause The NetController requires a direct physical connection via RS232 to access diagnostic logs. Network-based retrieval is not supported for first-generation models. Resolution To successfully retrieve the Gerry Log from a first-generation NetController: Connect directly to the controller using an RS232 serial cable. Use the Continuum CyberStation or compatible terminal software to initiate the log dump. Ensure the correct COM port is selected and communication parameters (baud rate, parity, etc.) match the controller’s settings. If multiple controllers show identical logs, verify each connection individually to rule out cabling or port configuration issues.

Issue Access cards that were previously functioning correctly now return an “Invalid Read” error when presented to the card reader. Product Line Andover Continuum Environment Card reader Cause The card reader’s power supply failed to deliver adequate power. The backup battery had also been depleted, resulting in insufficient voltage being supplied to the reader, which caused the “Invalid Read” error. Resolution Inspect the card reader’s power supply and backup battery. If the power supply is faulty, repair or replace it. If the backup battery is depleted, replace it to ensure consistent voltage delivery. After replacement, test the reader with a known working access card to confirm functionality.

Issue EP series information not available in documentation Product Line Field Devices Environment EP Series Pressure Sensor Cause Required information for planning installation. Resolution The EP 3x series consumes maximum 20mA input power as determined in loop powered mode (4-20mA).  When in three-wire voltage output mode, up to 2 mA of additional current may be drawn from the load. Further information is available on the Schneider Electric Exchange - EP Series Pressure Sensors.

Issue Additional log sample that shows 0 between each log sample Environment Vista Xenta Cause In our trendlogs in the Xenta 700 we have a log sample with the value 0 just before each valid sample. Resolution Synchronize the Xenta so it has the same time as Vista / PC

Issue The SEQROT object in the Network8000 integration in the AS seems to work with constant input values but not reference pointers. Environment AS version 1.3.0 & 1.3.0 SP1 with Network8000 interface Cause After the object has been defined to use constant inputs those input values must be reset to Null before the reference inputs will be used. Resolution The Analog input constant can be returned to Null by highlighting the value it contains and clicking the delete key.  The field will be empty until a save is done.  With a digital input such as the Rotate stages constant simply highlight the value and click the delete key and it will change to Null.