Issue Attempts to connect to an MR-VAV-AX and make a change has no effect. Looking at the MCU Configuration, the address shows to be communicating, but the Communications show a lot of bad CRCs or No Reply.  Environment I/NET site Cause Variety of causes, check below to troubleshoot. Resolution There are a couple of things that you need to look at: Verify that the controller has a proper power supply and it is grounded properly. Verify that it is communicating to the MRI properly and there are no shorts or anything on the Sub-LAN wire. After checking these, go back to the MCU Configuration and look at the comm. Stats again, if these are still showing bad CRC’s or No Reply then the unit (MR-VAV) itself may be bad and would have to be replaced.

Issue Issue with DPUs after an upgrade to the system. If you have upgraded and changed out the EPROMs on the board, but it does not seem to be getting any Transactions or Time Schedules to work properly. Environment I/NET site with Access Control Cause Upgrading DPU controllers Resolution Connect to the controller, select Edit/ Host Computer/Network Configuration Penetrate the Link Summary, Penetrate the Controller, penetrate the DPUs At this point the rev level will be different, do not modify it to put the correct rev level. Instead leave it blank and the software will fill it in automatically.

Issue COV subscription links are being lost between MNB controllers Product Line TAC IA Series Environment MNB Controller Cause This is caused specifically by changing certain required link properties or by removing the objects that contain the link data. Resolution See TPA-RKFD-08-0001.00 "Avoid accidentally removing COV subscriptions (links) between MNB controllers" on The Exchange Download Center.

Issue DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified. Environment 1) Cyberstation Version: 1.90.0.20081030 2) Controller Type: ACX 5720 3) Controller Version: 1.000005 Event View Cause DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified. Resolution In this case the solution was to uprev the ACX to the latest version (ACX57xx v1.1000xx). The v1.0xxxxx firmware is used in CyberStation versions 1.81 and below and the v1.1xxxxx is used in v1.82 and above. Download ACX-57xx Series_v1.100013

Issue Getting an Unable to save because attached device is not specified error when trying to import a Cyber export file, even when using a file that has just been exported from the same Cyberstation.  Environment Export Import 1.9x Cause Improper path specified. Resolution The problem was resolved by adding the target InfinityController to the path statement.

Issue I tried to modify a door point and I/NET gives me the following dialog box explaining that any changes to the door extension will be stored in the SLI. What would cause this dialog box to occur? Environment I/NET Cause If the communication between the SLI and the DPU is currently unavailable, this will cause the dialog box to occur. Please note that once the communications between the SLI and the DPU have been re-established the stored changes will be sent to the DPU. Resolution Select Edit MCU configuration to verify communication failure Not any Red text, as these addresses are offline Troubleshoot and repair physical communications

Issue The following error appears in the Niagara R2 UNC Standard Output Window: Duplicate Server Sessions – kill [Station Name] Product Line TAC IA Series Environment Niagara R2 Cause This error typically occurs when another station running on the Enterprise Server has the same name as the UNC station. Running multiple stations with duplicate names creates conflicts in session handling. Resolution Verify Station Names Ensure that each station running on the Enterprise Server has a unique name. Stop Duplicate Station Use the Admin Tool to stop the station on the Enterprise Server that shares the same name as the UNC station. Best Practice Avoid running multiple stations on the same Enterprise Server unless absolutely necessary. Under normal circumstances, only one station should be active to prevent conflicts.

Issue When selecting a graphic from the Xenta 555 menu structure, the graphic window opens but only displays the Close (X) button. No other visual elements or data are shown. Product Line Satchwell MicroNet Environment Xenta 555 Micronet Cause This issue is typically caused by an incompatible or outdated version of the Java™ Runtime Environment (JRE). The graphics engine relies on specific Java components that may not function correctly with older versions. Resolution To resolve the issue: Update Java Runtime Environment Download and install the latest supported version of Java™ Runtime from the official Java website. Ensure that the version is compatible with the Xenta 555 and your operating system. Clear Java Cache Open the Java Control Panel → General → Temporary Internet Files → Delete Files. Restart the browser or application accessing the Xenta 555 graphics. Verify Browser Compatibility Use a browser that supports Java applets (e.g., Internet Explorer or legacy versions of Firefox). Ensure that Java is enabled in the browser settings.

Issue Database Initialization Program Cannot Create a Database on the Server. Environment CyberStation v1.93 SQL Server 2008 R2 Windows 7 Pro Workstation Cause Database Initialization Program Cannot Create a Database on the Server. Resolution Server install went fine. CyberStation install went fine on new Windows 7 Pro Workstation. Could "see" server from the workstation. One or more of the items listed below maybe necessary to solve the problem: -Configure Write permissions on the server, specifically the folder where SQL server was installed.  -Make the workstation and the database server members of the same domain. -If using Windows Workgroup make sure the Workgroup in both the SQL server and the workstation machine have the same name, also make sure the user name and password is the same on both machines. -In the Continuum Database Initialization, in the server name field, enter the server's IP address instead of the name. -Also try creating another Windows user

Issue If the license file (.plf) is lost, it is necessary to recover it for reinstall. Environment TAC Vista versions from version 3.30 to 4.50 Cause The license file is necessary for the system to run. In case of crashed PC or similar, the license file needs to be reinstalled together with its matching dongle. Resolution As long as the dongle ID or Order no. can be presented, it may be possible to regenerate the .plf license file. Please contact the Product Support Services for further assistance. Official support of Vista IV licensing has been suspended as of 1/1/2012.

Issue After installing WorkPlace Tech 5.8 the Hardware wizard cannot be accessed. Environment I/A Series WorkPlace Tech Cause Earlier versions of WPT 5.7.4, 5.7.5, 5.7.6 and 5.7.7 when uninstalled leave behind files that can cause such an issue. Resolution The simplest solution is to uninstall WPT58 and re-install it.  The uninstall of WPT58 will remove the extraneous files so the next install will function properly.

Issue An ENC or ENS is installed with version 3.3.xx  A module is required and it is listed as version 3.4.xx.  Without installing the module, what is the quickest way to determine the module's minimum dependencies? Environment Niagara G3 (all versions) Cause A newer release of an installed module corrects known issues. Resolution Make a copy of the module and rename the extension from .jar to .zip. Open it and access the "meta-inf" folder. In the meta-inf folder, a file called "module.xml" will be listed.  Open it. The module's dependencies and minimum vendorVersions are listed at the top of the file (see example below): xml version="1.0" encoding="UTF-8" ?> - <module name="tacMs" bajaVersion="0" vendor="TAC" vendorVersion="3.4.64.4" description="Microsmart Driver" preferredSymbol="tacMs" buildDate="13-Sep-11 14:15 EDT" buildMillis="1315937710692" buildHost="VA51DT3400ANDYS"> - <dependencies>   <dependency name="alarm" vendor="Tridium" vendorVersion="3.0" />   <dependency name="baja" vendor="Tridium" vendorVersion="3.0" />   <dependency name="bajaui" vendor="Tridium" vendorVersion="3.0" />   <dependency name="basicDriver" vendor="Tridium" vendorVersion="3.0" />   <dependency name="bql" vendor="Tridium" vendorVersion="3.0" />   <dependency name="control" vendor="Tridium" vendorVersion="3.0" />   <dependency name="driver" vendor="Tridium" vendorVersion="3.0" />   <dependency name="gx" vendor="Tridium" vendorVersion="3.0" />   <dependency name="history" vendor="Tridium" vendorVersion="3.0" />   <dependency name="serial" vendor="Tridium" vendorVersion="3.0" />   <dependency name="tunnel" vendor="Tridium" vendorVersion="3.0" />   <dependency name="workbench" vendor="Tridium" vendorVersion="3.0" />

Issue Can Cyberstation setup and configure 3rd party BACnet devices. Product Line TAC IA Series, Andover Continuum Environment Cyberstation BACnet I/A Series MNB-1000 Cause It is desirable to configure all products from the same software. Resolution Cyberstation and the BACnet protocol do not allow you to do basic setup and configuration of 3rd party devices, most products will have their own configuration software or local display/ keypads for setup. The I/A MNB-1000 BACnet controllers will require I/A Series Software to setup and configure the controllers, this can not be done through Cyberstation. Once setup and communicating Cyberstation will be able to make changes / adjustments depending upon the PIC's statement of the device.

Issue For each alarm event, multiple alarm notifications are occurring in the AlarmViewer and in the Alarm Log. Environment Event Notification Alarm Enrollment Cause All occurrences were associated with a single Event Notification object which was dysfunctional. Resolution Created a new Event Notification with the same configuration and deleted the original Event Enrollment object.

Issue What is the "meter factor", what does it mean? Environment Kamstrup Heating meter cooling meter flow meter Multical 601 602 Cause The "meter factor" is mentioned in the documentation, but what does it mean? Resolution The "meter factor" is the number of impulses/Liter, and differs between the different sizes of meters. This value is described in the data sheet. The meter factor can also be seen on the label on the side of the meter.

Issue Data samples displayed in Report Server are a day (or more) behind Inconsistent / erratic data transfer from Enterprise Server to Report Server. Environment SmartStruxure 1.4.1, 1.5.0 Report Server Cause Due to large amount of Extended logs (100+) which have been collecting data for a week or more, the amount of data that needs to be transferred can be quite large and can take some time to transfer over. Resolution Transfer time can take up to 8 to 16 hours depending on amount of trends and data that needs to be transferred.   It is best to read the Report Agent Log (located here C:\Program Files (x86)\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent\StruxureWareReportingAgentLog) and look at the comments in this file which indicate number records transferred or still to be transferred.   It should be noted that restarting the Reporting Agent or Enterprise Server services will re-initiate this delayed update.  R&D are aware of these delays and are working to improve this performance in future releases. If you feel that the data is taking longer than 24 hours to update then please contact PSS for further analysis.  

Issue How to display the currently configured access level for all User objects without having to open each User individually. (logon security groups) Environment Continuum Cyberstation Cause Want to see the access level for all User objects at the same time but unfortunately this attribute is not viewable in a ListView of all User objects. Resolution The Users access level is viewable as the KeyRings attribute in the text "dump" file of the User objects. Select and Right-click the User objects you want to dump to file. Select "Send To -> Text File..." and provide a file name. In the resulting dump file you will see that the KeyRings attribute shows the enabled groups in binary encoded hexadecimal. Group1 corresponds to bit1, Group2 to bit2 and so on; the KeyRings value is the hexadecimal representation of this binary value.

Issue Change the path of acctrace .csv file Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There are permission restrictions to the Continuum folder or there is a need to change the path to the acctrace .csv output file. Resolution If permissions are restricted to Continuum, you can change the path to this file. A good troubleshooting step is to send the file to c:\temp When starting acctrace there is a field called "Filename for trace output:" To change the path for the .csv file add the path in the field called "Filename for trace output:" Ex. C:\Temp\ACCTrace_datetime.csv   (leave the actual datetime that the program creates and only add the path C:\Temp ahead of the filename) * On a Windows7 PC, the User Account Control changes the default path where files are created by ACCTrace. If Continuum is installed on the C drive, look in the following path for the trace file that is created: c:\users\username\appdata\local\virtualstore\program files\continuum

Issue What is the Continuum 1.94 feature 'Editable SQL Admin Credential' as stated in the release notes? Environment Continuum Cyberstation v1.94 Cause No explanation in the Release Notes or Product Announcement to explain what this new feature actually does. Resolution This new feature, is a change that allows a system to use an SQL admin account other than the SA account (built-in SQL system administrator account) to create a Continuum Database. In older version of Continuum this could only be accomplished with the SA account. Now in Database Initialization, you have the option to select the SQL Admin user that you wish to use with the added Admin Username field. As per the image below.  

Issue How to open the point extension of an I/NET point in the TGML graphic after converted into SmartStruxure, like Calculation, Event Sequence, Time Schedule etc.? Environment SmartStruxure Solution 1.4.1 and above I/NET 2.44a to I/NET 2.48 Cause Calculation, Event Definition or Time Schedule need to be changed in the TGML graphics Resolution Since I/NET 2.44a, there is a new option called "Right Click Menu" in the INET graphics to TGML converter. Select this option, convert the graphic, and right click on the point converted in TGML graphic, then a pop-up window will make it possible to add/modify Calculation, Event Definition, Time Schedule etc. Please note, the added right click options will only function when the graphics page is located on an Enterprise Server where a copy of I/NET is installed on the local Workstation.  This feature on converted graphic functions as a link to the I/NET software so will not work when that software is not locally available.  It is therefore not available when using WebStation or when viewing graphics located within a SmartX Server. From I/NET version 2.49, this right click menu option will NO LONGER be available