Building Automation Knowledge Base

Issue Alarming on specific card swipes Environment CyberStation CX9702 CX9900 CX9680 ACX5720 ACX5740 ACX700 ACX781 Cause Need for alert alarm when a given credential holder(s) is attempting access at a door Resolution Write a PE program in the controller that monitors the door for access attempts and check whether the last card presented at the door is in a list of cards that been designated for alarming. In the sample program below CardAlertList is an InfinityNumeric array containing the list of card numbers to alarm on. An Alarm Enrollment configured to alarm when Value > 0 is attached to CardAlertList It is assumed that all cards have the same site code, if multiple site codes are used then the program needs to be modified to take site code in consideration. SAMPLE PROGRAM: 'This program triggers an alarm when any card which number is contained 'in the CardAlertList array is presented at the door. 'Program flowtype is fall thru 'Triggered by the Second system variable Numeric n CardAlertList = 0 'If a card has been presented at the door If Door1 InvalidEntryTime > Dr1LastInvalTime or Door1 TimeEntered > Dr1LastValidTime then 'Check to see if the card is in the list   For n = 1 to CardAlertList Size  'if the card number is in the list send alarm     If CardAlertList[n] = Door1 EntryLastCard then CardAlertList = Door1 EntryLastCard   Next n Endif 'store last card transaction time for comparison next time program runs Dr1LastInvalTime = Door1 InvalidEntryTime Dr1LastValidTime = Door1 TimeEntered Stop E:

Issue Replacement of AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body due to Actuator obsolescence. Environment AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body. Cause AVUE Mk 1 Actuator obsolescence. Resolution Replace AVUE Mk 1 Actuator. AVUE Mk 5 Actuators are not compatible with the VEU, MEU or FEU Mk 2 Unit Control Valve Bodies. It will therefore be necessary to replace both the AVUE Mk 1 Actuator and the Valve Body on which it is installed. Replacement products may be selected from the following :- AVUE Mk 1 Actuator = MZ20A or MZ20A-R VEU Mk 2 Valve Body (2-port) = VZ219 series of appropriate connection type / size / Kv rating MEU Mk 2 Valve Body (3-port) = VZ319 series of appropriate connection type / size / Kv rating FEU Mk 2 Valve Body (4-port) = VZ419 series of appropriate connection type / size / Kv rating   N.B. It should be noted that there may be dimensional variations between the existing and replacement Valve Bodies.

Issue Controllers that will operate in a  Master / Slave configuration, where values such as the setpoint, temperature etc can be shared. Environment MNL controllers LonMaker WorkPlace Tech Cause Configuration issue. Resolution The MNL 20RF controllers will not directly act in a Master / Slave configuration. If there is a requirement to share values between controllers, such as the setpoint, temperature etc. then these values need to be assigned to SNVT's in each controller, and the controllers bound together using LonMaker or similar.

Issue Customer Advisories for the TAC I/NET Seven product line Product Line TAC INET Environment TAC I/NET Seven Cause Customer Advisories are not clearly stated what they pertain to on the extranet. This articel is designed to clarify the CA Advisories. Resolution Please find the links below for the Customer Advisories pertaining to the I/NET product line: November 23, 2004   CA-2004-08   I/NET Seven Windows XP Service Pack Two September 21, 2004   CA-2004-07   I/NET 2000 Support September 8, 2004   CA-2004-06   U.S. Robotics Modems and I/NET Seven August 23, 2004   CA-2004-05   DPU Restore Host June 22, 2004   CA-2004-04   Microsoft SQL Server 2000 and Client Relationship April 15, 2004   CA-2004-03   Creating I/NET Seven User Groups March 23, 2004   CA-2004-02   TAC Menta Enthalpy Calculator: Imperial Units February 18, 2004   CA-2004-01   Using the NetPlus Router with I/NET Seven December 1, 2003   CA-2003-03   Microsoft Support Policy October 16, 2003   CA-2003-02   Microsoft Windows98/NT and I/NET 2000 February 4, 2003   CA-2003-01   I/NET Seven: Microsoft SQL Server 2000 SP3 and MSDE 2000 SP3

Issue CSC 5 Series Climatronic Compensator Controller Battery missing when Controller supplied. Environment CSC 5 Series Climatronic Compensator Controllers. Cause CSC 5 Series Climatronic Compensator Controllers - not all specifications require a Battery to be fitted.  CSC 5252 Climatronic Compensator Controller - has no Clock and therefore requires no Battery to be fitted. CSC 5352 Climatronic Compensator Controller - has a Clock and therefore requires a Battery to be fitted. CSC 5352 Climatronic Compensator Controller - Battery should be packed with Controller when new. The Battery (3.6V Lithium AA) is required to power the Clock whilst the Controller is powered OFF for a period of typically 1 year of continuous use. The typical shelf life of the Battery is 10 years. Resolution If CSC 5252 Climatronic Compensator Controller is to be installed then no Battery is required. If CSC 5352 Climatronic Compensator Controller is to be installed then Battery should be fitted. If CSC 5352 Climatronic Compensator Controller Battery is not packed with Controller then its absence should be reported to the supplier. Please check the catalog for current equipment

Issue Are 64-bit operating systems compatible with Echelon's LTAs? Environment Windows 64-bit operating systems TAC Vista 5.X PCC-10 PCLTA-20 PCLTA-21 Cause 64-bit operating systems are becoming increasingly common when customers upgrades their site PCs. Resolution The PCC-10, PCLTA-20, and PCLTA-21 are not supported on any 64-bit versions of Windows. Please refer to Echelon's Software Version and Compatibility List for updates.

Issue Exporting/Importing data from taclogdata SQL database tables possibly due to suspected database corruption. Symptoms: 1. Vista is very slow or crashes when retrieving trend charts. 2. Vistas seems to be working slower than usual. Environment SQL Server all editions. SQL management studio. Cause The SQL database is corrupt or the database or tables have been created manually in SQL management studio express and don't have the correct format. Resolution Link to  "Export Import between SQL Tables.pdf"

Issue Get error message "Create fail for Windows TAC Graphics Editor,0,tadrawMain" when trying to start the OGC editor in a Windows 2008 server 64 bit. Environment Windows 2008 server 64 bit Vista 5.1.5 Cause Data Execution Prevention (DEP) settings are incorrect. Resolution Open Properties on "My computer"" Click the Advanced tab Click on Settings for Performance Set Data execution Prevention" to "Turn DEP on for essential Windows programs only"

Issue Dynaview chart values are not correct, when compared with a display done from an index entry. Environment Sigma All versions. Sigma controllers. Dynaview. Cause When a Sigma Dynaview chart is first opened, the initial value recorded. After this first value, all further values are updated on a "Change of value" condition only, this means that if the object tolerance setting is too big, the chart is not updated. Resolution The object tolerance setting is available within the object configuration, so if the chart is not being updated carry out the following. 1 - Close the Dynaview chart. 2 - Reduce the tolerance setting via the Sigma object editor. 3 -  Download the object to the controller. 4 -  Restart the Dynaview chart. Note:  Reducing the tolerance too far, can lead to updates dominating communications resources in the controller. For example; 1.  A temperature object can be set to 0.05 to give an update for every 0.1 degrees. 2 . A change of state programmable object should be set to 0.5 as it will returned true/false statement (equivalent to 1/0). 3. A pressure sensor measuring Pascal’s (100's) may need the tolerance setting higher (e.g. 10) as pressure can change rapidly at higher values.  For globally changing the tolerance values for the Sigma objects a Sigma Tolerance Utility is available, to download it, please Click Here.  

Issue Personnel objects named VisitorX. When the card is issued the name is changed from visitorX to the name of the person the card is issued to. Once the card is returned the name is changed back to visitorX until ready to be reissued. When a list of Access Events is shown the events only show the current name associated with the person and all previous names are lost from the system Environment CyberStation Cause Function as designed. Resolution Create a Custom Attribute for personnel objects (i.e. CardHolderName) and use it to store the actual name of the person holding the Visitor card.

Issue Network variables from LON devices not included in export file. Environment Vista 5.1.X Workstation Cause The user does not have system manager (or higher) authority. Resolution Grant the user that will be carrying out the export/import function system manager authority level. Here is some information on the different authority levels in Vista (taken from the help file) Authority Level In this field you can choose between: User has the lowest rights and is in principle only allowed to see values (and not change them) and acknowledge alarms. Field Manager is, in addition to this, allowed to change values of points and force variables in the installation. Operation Manager is, in addition to this, allowed to program everything; to create and delete objects, to configure objects, to assign authority to objects, to create and edit color graphics. He may also disable alarms and change parameter settings in the installation. However he has no access to functions that affect system security. System Manager has all rights and can for example create/delete user profiles, log out other operators, set passwords, assign authority to objects, define network nodes etc. Normally, very few persons have these rights.

Issue How to modify or add an area or areas to selected personnel How to modify personnel (or other) attributes Environment Cyberstation Personnel Listview Attributes Editlock lock locked Cause Need to add or delete areas from multiple personnel Need to change attributes Resolution Create a listview of personnel, with a filter (for example, by department) to show only the personnel to be modified. Select the personnel to be modified. Right click on the selected Personnel objects and select "Add Areas" or "Remove Area" from the context menu. In the ‘Area’ window you can select one or more areas to assign. Other attributes can be modified in the same manner EG. if many objects get edit locked, select all in the listview, then right click, set attribute, Edit lock to false.

Issue Does ZBuilder require an additional license? Environment ZBuilder 4.5, ZBuilder 5.1.4, ZBuilder 5.1.5 tested Cause ZBuilder does not require any additional license. Resolution ZBuilder is installed with Vista Workstation.  No additional license is required in order to open ZBuilder.

Issue On a city wide network there are several SQL instances to choose from, will this be an issue with Continuum. Environment Continuum Cyberstation SQL Cause Product compatibility with several instances of SQL Resolution Continuum workstations will be setup with the Continuum Database Initialization and all workstations will point to the same SQL instance where the database is created. Having other instances of SQL installed on a network will not cause an issue.

Issue GSM modem does not send text message when an alarm is generated. Environment Sigma BAS 2800+ Micronet Vista Cause Remote Alarm Manager configuration is incorrect. Resolution Check the recipient configuration to ensure that the selected interface is correct.

Issue Alarm message received "Trend Log Object [Object Name]. Could not transfer log values automatically. Try Manually" Environment Vista Server Xenta Controllers Cause Log space set to 0 seconds or minutes for trend log. Communication breakdown between Vista and Xenta Controllers. Resolution Set Log Space to minimum 10 sec or 1 min per trend log Communication between Xenta and Vista should be normal.

Issue Continuum 1.62: Personnel objects are losing their template associations Environment Continuum CyberStation Personnel Templates Cause Personnel objects are losing their template associations Resolution Install all Continuum 1.62 service packs.

Issue What is the maximum number of Network Controllers (InfinityController object) that I can have in my Continuum Database? Environment Continuum Cyberstation Cause Site expansion. What is the maximum number of Network Controllers (Netcontroller, ACX, etc...) that the system can grow too. Resolution There is no logical limit. Although you can only have up to 190 in one network folder. That is because the ACCNetID’s for controllers only go up to 190, after 190 controllers you will need to create a new Network object to house any new Network Controllers.

Issue Programs don't work in an i2 controller after being copied from another working controller. Environment CyberStation Plain English Plain English InfinityPrograms Cause Programs not working properly in an i2 Controller. Resolution When dragging objects from one controller to another... Do not drag the source InfinityController onto the target controller.  Rather, from the object view window, select all objects in the source controller and drag them to the target controller object. From the Options menu in Continuum Explorer, under the Name Conflicts tab, make sure the first four options are checked.

Issue I cannot connect to a b3 controller, even when it is removed from the MSTP bus. I cannot connect to an Infinet controller, even when it is removed from the Infinet bus. Environment Continuum Roam IO MSTP Infinet i2 b3 Cause Need to connect with a local controller using RoamIO. Resolution In some cases we have found that RoamIO has trouble connecting to an individual i2 or b3 controller.  If you are having trouble connecting via RoamIO to a controller that is not connected to the controller bus, try connecting two controllers together and attempting to connect.