Issue
DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified.
Environment
1) Cyberstation Version: 1.90.0.20081030
2) Controller Type: ACX 5720
3) Controller Version: 1.000005
Event View
Cause
DoorAjar alarms not showing up in an Access EventView even after hardware has been checked out and configuration is verified.
Resolution
In this case the solution was to uprev the ACX to the latest version (ACX57xx v1.1000xx). The v1.0xxxxx firmware is used in CyberStation versions 1.81 and below and the v1.1xxxxx is used in v1.82 and above.
Download ACX-57xx Series_v1.100013
