Issue There is no communication with the LNS Server. Environment NL220 Vista LNS Cause LNS server was shut down on the remote server prior to closing the drawing.  Resolution Close the drawing prior to shutting down the LNS server

Issue In TAC Webstation is it possible to not go to the login page when logging out from TAC Webstation?  If using single sign on no login is needed for the customer so when clicking the logout button he like to go the home page and not the login page for Webstation. Environment TAC Vista 5.1.6 TAC Vista Webstation 5.1.6 Cause No this is not possible, it is hardcoded in the program to go to the login page when logout from TAC Webstation. Resolution No this is not possible, it is hardcoded in the program to go to the login page when logout from TAC Webstation.

Issue Have a save file from a two station 7793 MCI controller that does not retain any door parameters, time schedules or personnel schedules when viewed through offline.  The parameters are seen and present in the online controller. Environment I/NET Seven 2.xx up to I/NET Seven 2.41A Dual Station Controller 7793 Cause The door parameter upload stops when a personnel schedule 31 is entered on any door on the second station of the 7793.   Resolution If you are using I/NET 2.41 or below: A work around is to delete the Personnel Schedules on any door which is using Schedule #31 on the second station address of the 7793. A patch is available only for I/NET revision 2.31, please contact Product Support for verification of this problem so this patch can be provided.  Reference this article number. Rectification of this issue will be in revision 2.41A and above.

Issue Cannot find the documentation on how to configure and use the Lon over IP interface in a ENC-520 Environment ENC-520 licensed for ENC-DRV-ILON These devices also support the ENC-DRV-ILON license: JACE-6, JACE-7 and JACE-NXT Cause Cannot find required information. Resolution Refer to the section "Components in LonIP Module" in the Lon Components Guides chapter of the NiagaraAX -3x Lonworks Guide. This document is distributed with the I/A Series G3 software (doc folder).

Issue Is it possible to customize the email message body of Reports that are emailed using ReportCmdLine.exe? Environment Continuum Cyberstation Outlook Cause Want to modify the email message body to include more information about the Report. The message in an Alarm that is being emailed can be changed with an email format file using XML tags, can the same thing be done with Reports being emailed? Resolution It's not possible to modify the email message body of an emailed Report.

Issue When a XIF file is imported in XBuilder, one or more SNVT's show a strange icon rather than the input or output symbol and even though the SNVT is supported. Environment XBuilder XIF SNVT Cause TAC XBuilder doesn't support multi line self documentation string for SNVT's Resolution [1] Edit the XIF file with a clear text editor such as notepad, notepad++ or jEdit [2] Locate the SNVT name(s) that has the issue (e.g. "VAR nviMode") [3] Delete all lines in the self documentation except from the first (Don't just place all the text on one line, as there is a max for characters on each line)       [4] Import the XIF file again

Issue LED number 8 is always illuminated or in alarm state. Environment I/NET Controller Cause It means one or more points are, or were in alarm. Resolution This can be reset by the HHC. If the all points have return to normal, press ALARM ACK on HHC. Press ALARM SUMRY

Issue What is PU? Environment I/NET site Cause What is PU? Resolution This allows you to attach a 4-20 mA auxiliary power supply or power converter for a supplementary unit.

Issue What is the earliest revision of Niagara R2 that the ProView LON Display, jar files and software wizard will function with properly? Environment Niagara R2 ProView LON Display lonWorks jar file Distech wizard Cause Using Niagara R2 revisions outside of R2.301.428 through R2.301.529 will not function with the UNC and Distech wizard. Resolution The UNC and Distech wizard will function with Niagara R2 revisions R2.301.428 through R2.301.529. The required files are available from The Exchange Extranet. Run the provided executable.  Then edit file names in the emb, nt, and nre/modules folders. Keep the newest Distech files and the latest lonWorks jar file.

Issue Xenta 121-FC SNVTs show up in LonMaker or NL220 but are missing in Vista Environment Xenta 121-FC LonMaker/NL220 Vista Workstation 4.5 System Plug-in Cause A problem has occurred with the import of the controller into the Vista database. Resolution In the Vista System Plug in, delete the controller from the TAC Network.  In the LNS network tab, right click on the controller and disable it from being updated in the TAC Network. Update the TAC Vista Database Refresh the Folder View in Vista Workstation.  Verify that the controller has been removed from Vista. In the Vista System Plug in, re-enable the controller to be updated in the TAC Network Move it back into its former location in the TAC Network Update the Vista Database a second time. Go to Vista Workstation, verify that the controller has returned and values are being properly displayed.

Issue In Tree Tech Revision 3.1,  received  "Error in FCSINIT - Use the TaskBar to find its window and check the error". Environment TAC I/A Series Tree Tech, Revision 3.1 Cause TreeTech 3.1 will only function with communication ports 1 through 9.  Ports above 9 result in "Error in FCSINIT - Use the TaskBar to find its window and check the error".   Resolution Select a communications port in the valid range from 1 through 9.

Issue List view configured with qualifier Value = NotSet yet shows objects with a value of 0 (zero) as well. Environment All CXs All i2s All b3s Cause In Continuum NotSet evaluates to zero Resolution There is no way in Continuum to show only the objects that have a value of NotSet, in Continuum NotSet and zero are the same value so a list view with a qualifier 'Value = NotSet' will show objects with value set to zero as well as value set to NotSet.

Issue TGML function Convert Status doesn't seem to work for forced Values Environment TGML 5.1.5 or higher. Cause Vista will always identify forced values as online values. As mentioned in 5.1.7 release notes Resolution This can be scripted in other ways in TGML if it is necessary to show when a value is forced.

Issue Replacement for Satchwell DR2253 Temperature Sensor. Environment Satchwell Sensor DR DR2253 Cause Obsolescence of Satchwell DR2253 Temperature Sensor. Resolution The Satchwell DR2253 Temperature Sensor is replaced with the Schneider Electric STR614 Temperature Sensor. The Schneider Electric STR614 provides the same functionality as the Satchwell DR2253, differing only in its appearance, dimensions and terminal identification. The Schneider Electric STR614 terminals are not polarised.

Issue Network Question Environment Continuum 1.XX All controllers Cause Ethernet Cable question. Resolution Not only is Category 6 cable future-safe, it is also backward-compatible with any ... What is the difference between a CAT5 and CAT6 patch cable? Cat 6 will be overkill but will work fine. It has more stringent specs for crosstalk and noise than 5e and is designed to support 10GBASE-T.  

Issue A graphic displays the values of 50 points from a Third party controller. The graphic launches normally and all point values update normally while the graphic is running. Once the graphic panel is shut down the controller drops offline.  Environment 3rd Party Device BACnet Pinpoint Graphic Cause While pinpoint graphics poll point values sequentially, when a graphic is shut down pinpoint will unsubscribe from all of the points at once. While some 3rd party devices can handle large numbers of unsubscribe requests, other devices may overwhelmed when too many requests to unsubscribe occur in close succession. Resolution Use Plain English to mirror points form the 3rd party device to local numerics.  Display mirrored points in the graphic panel rather than the actual points in the device.

Issue On a Niagara R2 UNC, a DNS server will be used. What is the 'node' name or 'computer' name for the UNC on the Microsoft network? Environment Niagara R2 Cause End customer requirements Resolution The Computer Name on the Network Settings tab in Admin Tool will appear as the node name on the Microsoft Network.  See image below. The Computer Name is modifiable.

Issue Forward and Log should not be selected under Recipient Configuration when Enhanced Alarm Logging and Enhanced Alarm Delivery is in effect. Environment Event Notification Duplicate alarms Cause When Enhanced Alarm Logging and Enhanced Alarm Delivery is in effect, the Forward and Log checkboxes should not be selected under Recipient Configuration . Resolution When Enhanced Alarm Logging and Enhanced Alarm Delivery is in place, the Log and Forward checkboxes under the event notifications Recipient Configuration should be unchecked.

Issue Activating the release to exit button failed to open the door Environment Access/Door Editor Cause Two definitions in the Access/Door Editor make the release button fail to open the door: door release and door strike. Resolution Define the door release switch in the Access\Door Editor. This switch can either be Normally Open NO, or Normally Closed NC Define the door strike in the access\door editor as BOTH

Issue What is the biggest advantage of installing a MIP card on a controller such as the 7700 DCU? Environment I/NET Site Cause What is the biggest advantage of installing a MIP card on a controller such as the 7700 DCU? Resolution Allows firmware (bin file) to be software downloadable. This eliminates the need to visit the controller to replace EPROMS for enhancements of revisions.