Xenta 555 Graphics Not Displaying Properly

[Product_Support]

Issue

When selecting a graphic from the Xenta 555 menu structure, the graphic window opens but only displays the Close (X) button. No other visual elements or data are shown.

Product Line

Satchwell MicroNet

Environment

• Xenta 555
• Micronet

Cause

This issue is typically caused by an incompatible or outdated version of the Java™ Runtime Environment (JRE). The graphics engine relies on specific Java components that may not function correctly with older versions.

Resolution

To resolve the issue:

1. Update Java Runtime Environment

   • Download and install the latest supported version of Java™ Runtime from the official Java website.
   • Ensure that the version is compatible with the Xenta 555 and your operating system.

2. Clear Java Cache

   • Open the Java Control Panel → General → Temporary Internet Files → Delete Files.
   • Restart the browser or application accessing the Xenta 555 graphics.

3. Verify Browser Compatibility

   • Use a browser that supports Java applets (e.g., Internet Explorer or legacy versions of Firefox).
   • Ensure that Java is enabled in the browser settings.