Building Automation Knowledge Base

Issue How to collect log files from the Project Configuration tool. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause When contacting Product Support about issues with the Project Configuration tool, log files should be provided. Resolution Go to the PCT installation folder and run the program called LogCollector.exe located there. The default installation folder for versions 1.2 and higher is: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool" and "C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool" for previous versions. Click Collect logs A program log of what LogCollector has done is displayed. A zip-file containing the collected PCT logs is created on the desktop.

Issue Procedure for installing PCC-10 or PCLTA20/21 network cards on a Windows 7 PC Product Line TAC Vista Environment Vista Menta LonMaker Windows 7 Cause Installation procedure differs from earlier versions of driver software. Resolution The PCC-10 and PCLTA-20/21 network cards work on Windows 7 (32 bit) PCs when the OpenLDV 4.0 driver is installed. This driver is installed automatically when Lonmaker Turbo SR4 is installed, but if this version of Lonmaker is not present the driver must be installed manually.  The latest drivers can be obtained from the Echelon download site: http://www.echelon.com/support/downloads Note: The PCLTA-20/21 card is only supported on 32bit windows operating systems. For 64bit systems use a NIC-USB as mentioned in this article: Computer will not recognize NIC709-USB. Install the drivers before fitting the card in the PC. Please note that OpenLDV4.0 requires .NET Framework 3.5 SP1.  This is not included as a subset of .NET Framework 4 or later, so must be installed separately.  You can have multiple versions of .NET framework installed on the same PC. The following description is for the PCLTA-21 but the PCC-10 is similar. To change the system image or perform diagnostics, you must go to Control Panel and open the Lonworks Interfaces application: Click Start on the taskbar, point to Settings, click Control Panel, and then open the LONWORKS Interfaces application. Click the PCLTA-21 interface in the list view on the left side of the user interface to display the interface's properties in the details pane in the right side. The details pane lists the PCLTA-21 card's system image and transceiver properties. To change the system image used by the PCLTA-21 card, click anywhere in the NI Application property, click the box to the right, and then browse to and select the desired system image from the LonWorks\Images\PCLTA21 folder. Note: For more information on configuring, testing, and diagnosing the PCLTA-21 network interface, see the LonWorks Interfaces online help.

Issue CSC5252 and CSC5352 Climatronic Compensator Controller display flashing. Environment Satchwell CSC5252 CSC5352 Cause Manual Override Switch is set in a mode other than AUTO (Clock symbol) Resolution Reset Manual Override Switch to AUTO (Clock symbol) mode. N.B. Details of this and other Manual Override Switch mode options and associated selection / de-selection may be found in the Climatronic CSC5352 and CSC5252 Compensator User Guide, a copy of which may be viewed here.

Issue Using BQL query to extract data from a G3 station How to display data from the BMS system on their custom / third party application. Environment I/A Series G3 Cause A requirement to display data from the BMS system on their custom application. Resolution You can query for data using a BQL (Baja Query Language) query. The Baja Query Language (BQL) is an SQL-like query language that provides a mechanism for identifying various sets of data. It provides an ad hoc way to search for data based on some criteria. 3rd party applications which is capable of running a web query can be used to query data from a G3 station. One such application is Microsoft Excel. The Niagara BQL Query Examples PDF provides several examples of BQL queries as well as an example of using Excel web query. Most data in a station can be queried including point values etc. For detailed description of BQL usage, refer to the Niagara Help in Workbench ( as shown below).

Issue When using mstpcap.exe to capture, it automatically stops after 65535 packets. Similarly, when using Wireshark, it will stop capturing if the dissector encounters an issue. This article provides a solution to continuously capture BACnet MS/TP traffic in a ring buffer and store it as files. Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment Wireshark Any BACnet MSTP RS-485 network Cause Analyze BACnet traffic via capture files. Resolution Install Wireshark. Ensure TShark is checked when installing options.  Ensure Wireshark is installed with Npcap (default) or WinPCap has been installed by IA Series Workplace Tech. Install mstpcap.exe referencing BACnet MSTP Capture Application. Ensure that mstpcap.exe has been configured for the correct port and baud rate. Here is an example for Command Prompt and PowerShell: # Command Prompt cd "C:\Program Files\Wireshark\extcap" mstpcap.exe com3 38400 # PowerShell cd 'C:\Program Files\Wireshark\extcap' ./mstpcap.exe com3 38400 Run Tshark to determine the interface being used by mstpcap so that one can reference it by number. For this example, we are going to choose 9. COM3 (BACnet MS/TP on COM3). Please change the number below to the number of your interface.  Start Tshark capture by entering the following command, updating as needed. The commands below save Test01.pcap to the Username's desktop. Please store to a location that the user has access to write.  # Command Prompt cd "C:\Program Files\Wireshark" tshark.exe -i 9 -b duration:3600 -b files:72 -w "C:\Users\Username\Desktop\Desktop\Test01.pcap​"​ # PowerShell cd 'C:\Program Files\Wireshark' ./tshark.exe -i 9 -b duration:3600 -b files:72 -w 'C:\Users\Username\Desktop\Desktop\Test01.pcap​' Note: Change  -i 9  to the number of the interface on the capturing machine. Change  -b duration  to time in seconds (3600 is one hour). Change  -b files  to the number of files to cycle through (72 is 3 days of 1-hour captures, 3x24). Change  -w  to write to the location and filename you choose. Change  \Username\  to your Windows User, if you want to save to that user's Desktop Reference: tshark(1) Manual Page (wireshark.org)

Issue Resource Advisor platform, which serves as a repository for water, gas, and electric invoices, enabling customers to focus on evaluating metered data. Assisting organizations that are committed to sustainability. Setup information. Product Line EcoStruxure Building Operation, EcoStruxure Resource Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Building Operation Enterprise Server Cause Information on setting up Resource Advisor is not available for download Resolution Click this link for an overview of Resource Advisor. Attached is a more detailed document including EBO Setup Guide and links for additional Resource Advisor information.

Issue What is the proper way to replace AS hardware for an existing node. Cannot get the AS to come online in the Enterprise Server after replacing the AS hardware for an existing node. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server - Classic (AS) Building Operation Automation Server - Premium (AS-P) Building Operation Automation Server - Bundled (AS-B) Cause To replace the AS hardware, a backup must have been made from the original AS while it was online.  Simply changing the controller name, IP information, and domain  information in the AS will not be sufficient for bringing the controller online in the ES. Before the new automation server can be brought online, the backup from the original controller must be restored to the new AS directly. Resolution This procedure assumes that a backup of the original AS is available. From Device Administrator and the USB interface, run the SetIP command to configure the following information in the new AS to match the original AS configuration. Note: You will have to use the version of Device Administrator that matches the replacement AS firmware. If necessary, use the appropriate version of Device Administrator to Upgrade or downgrade the firmware in the new AS so that it matches the Enterprise Server and/or the original AS hardware firmware. Install the AS then backplane. From StruxureWare workstation, log into the AS using the hardware's IP address for the Server field. Right click on the server name and select Restore. If the backup does not appear in the Available restore points window, click on Import Backup Set and browse to the backup file. Select Configuration only or All data in the window on the left. Select restore. Once the restore has completed the AS displays a solid green status light, log off the AS and log into the ES. The controller should now appear online in the ES.

Issue How can System Alarms be disabled? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause There are over 230 system alarms and at times they need to be turned off temporarily. There is no straight-forward method to gain access to the (intrinsic) system alarms, so an instruction on how to disable them is needed. Resolution You cannot stop system alarms from triggering. But if there are system alarms that trigger often, you might want to "turn these off". The way to do this is to disable the alarms, which would cause the alarms not to trigger again until they are enabled. An alarm has to trigger first in order for it to be disabled. To disable an alarm, right click on the alarm in the alarm list and choose Disable alarm. There is no menu or object to access the system alarms only. For a list of system alarms see What system alarms can occur in StruxureWare Building Operation?

Issue WorkPlace Tech will not recognize the Echelon U10 USB Lon Network Interface adapter. The “Loading Device Driver” is displayed but nothing happens after that. Environment WorkPlace Tech 5.8.x Cause LON1 port may have been previously assigned to another LON interface. Resolution 1. Make sure the Echelon Open LVD 4.0 is installed on PC. 2. Close WorkPlace Tech if open 3. Disconnect the Echelon Lon USB adapter from the PC. 4. Open Control Panel and open LonWorks Interfaces 5. Select View from the Menu and check “Show Detached Interfaces” 6. Highlight LON1 in the tree and click the “Remove” from the menu        - Click Yes in the “Confirm Removal” window to remove the detach device 7. While in same widow, reconnect the Echelon USB Lon Adapter to the PC        - The messages: “Installing device driver” will display in the system tray followed by “Echelon USB Network Interface Installed.        - The LON1 interface should now be displayed You can test the communication if you like Now open WorkPlace Tech and you should be able to discover the LON devices.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Upgrading the MPMs firmware through the boot loader was unsuccessful. 10.50.80.2 is pingable, but not the default IP 10.50.80.3. The LED's keep blinking in tandem (alternating one after the other), even after having the MPM powered over 10 seconds. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause This can be triggered by multiple events: - MPM was interrupted (powered off) while the firmware was still being upgraded. - Database does not exist; MPM was formatted and does not have firmware installed. - Database is corrupt (for any reason) Resolution It is strongly recommended that a firmware upgrade be done via the "File Manager" tab in Building Expert. However, if this is not possible, an upgrade can be performed through the bootloader using the following steps: 1 - At the top left part of the screen, make sure "Status" says "Connected". 2 - Format the SD card clicking on the "Submit" button next to "File System Format". "Format Done" will be displayed next to the button once the format has been completed 3 - Click on the "Browse" button and Navigate to the Firmware_update_V2.XX.bp" on your computer then click on "Submit Query". 4 - The previous step will upload the firmware file to the MPM's SD card. Once the file has been transferred, the following message will appear: or 5 - The MPM Must be kept powered-up for at least 15 minutes in order to allow the MPM some time to unpack the firmware file. The best way to determine whether the MPM is back online is to ping its IP address using a "Command Prompt" window. 6 - Once the MPM replies to the ping, Building Expert can be accessible though 10.50.80.3   If the above solution does not work; meaning that every time a new firmware is pushed to the MPM, the MPM keeps coming back to the bootloader, contact technical support

Issue Steps on how to setup BACnet Time Synchronization to 3rd Party BACnet controllers. Product Line EcoStruxure Building Opertaion Environment SmartX Enterprise Server (ES) SmartX Automation Server (AS) BACnet Cause It is not always clear what is required to setup BACnet Time Synchronization and how to confirm that EcoStruxure Building Operation is actually performing it properly. Resolution To use the Time Synchronisation you will need to bring the 3rd Party BACnet device (Eg. Continuum bCX) under the EBO BACnet Interface -> IP Network: Go to the BACnet Interface Time Synchronization Recipients Tab. Add a new Local time synchronization recipient with the '+' button. Select recipient type as 'reference' In the Recipient device object reference field browse for your BACnet Device. Press OK and then save the changes. Right-click on the BACnet Interface and select send time sync now. This will send out an unconfirmed-req TimeSynchronization to that specific Device only.   Test Scenario with a bCX setup as a third-party BACnet controller You will see a unconfirmed-req TimeSynchronization packet being sent from the ES in WireShark but with no response from the bCX.  You may not see responses back from other 3rd party devices. The time in the bCX should be seen to change from within Continuum, (assuming it was incorrect in the first place) 

Issue Is there support for the C-Bus protocol in StruxureWare Building Operation? How can we integrate C-Bus into StruxureWare Building Operation? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.0, 1.1 and 1.2. Cause Requirement to integrate C-Bus protocol into StruxureWare Building Operation, Automation Server or Enterprise Server. Clipsal C-Bus integrated service provide two gateways (BACnet / OPC), that may provide a suitable integration option. Resolution StruxureWare Building Operation does not directly support the C-Bus protocol at this point. Currently Schneider Electric Buildings integration with the C-Bus protocol is typically through the Xenta 913 (See Tip and tricks for communication between Xenta 913 and C-Bus on how this is achieved). When Interfacing the Xenta 913 to the Building Operation offerings you must create connection objects to and from the C-Bus objects via SNVTs, which need to be separately created within the Xenta 913 XBuilder project. Once these SNVTs are exposed, then the Xenta 913 can be added on the LonWorks network allowing the unit to be discovered as a LonWorks device (i.e. only acting as a third party LonWorks device). There are also two offerings provide by the Clipsal Integrated Services division that can be integrated with Building Operation, these are:   1. C-Bus BACnet Gateway (5000BACnet) The C-Bus BACnet Gateway is an embedded device that provides a field bridge between Clipsal C-Bus lighting control systems and the BACnet open protocol. The C-Bus BACnet Gateway provides 255 group addresses from a single application address. The C-Bus BACnet gateway supports the reading and writing of BACnet objects between C-Bus and BACnet and is supplied pre-configured from the (Clipsal) factory. Below is the link to detail of the C-Bus BACnet Gateway (5000BACnet) https://www.clipsal.com/Trade/Support/Software   2. C-Bus OPC Server For larger C-Bus systems (i.e. >255 group addresses) then the C-Bus OPC Server provides a gateway for C-Bus and the OPC Data Access protocols. Current releases of Building Operation does not support OPC, so you will require either an OPC to BACnet or OPC to LonWorks application which can be purchased through third party vendors. SCADA Engine is the preferred Clipsal BACnet OPC Client solution used. http://www.scadaengine.com/ Even though this solution is focused on BACnet, it may also be possible for a similar solution using LonWorks. Below is the link to detail of the C-Bus OPC Server https://www.clipsal.com/Trade/Support/Software There are additional requirements for each of these options that may need to be considered, it is best to discuss these directly with your regional Clipsal representative.

Issue Documentation for KLR-E AC Room Controllers / Thermostats Environment AC Room Controllers Thermostats Cause Documentation for KLR-E type thermostats. Resolution KLR-E Thermostats are manufactured by EBERLE (Invensys) and available from Schneider Electric in Europe. Click here to download KLR-E documentation in French Click here to download KLR-E documentation in English/German

Issue The purpose of this verification checklist is to provide documentation to the Project Manager that the Site Engineer has confirmed the Continuum Security configuration. Basic Settings Access Events Reporting Alarm Event Notification and Alarm Enrollments Door Alarms Other Alarms Time Sync Video including Pelco Digital Sentry IP Camera System Administrative Tasks Other Tasks Basic Checklist Access Events Reporting Checklist Alarm Event Notification and Alarm Enrollments Checklist Door Alarm Checklist Other Alarm Checklist Time Sync Checklist Video Checklist Administrative Tasks Checklist Other Tasks Checklist Environment Continuum with Security enabled Pelco Digital Sentry IP Camera System Cause Beneficial checklist for Verification of security site settings. Resolution Please find the attached pdf document which will walk you through the Continuum Security Checklist. The first section provides step by step instructions for novice users. The second section is the actual checklist where each task should be initialed by the Site Engineer, and the whole document signed by the Site Engineer and the Project Manager. To print the Checklist section of this procedure, start printing on page 21 of the attached checklist. Please find the attached pdf document which will guide you through a Pelco Digital Sentry IP Camera System Quick-Setup

Issue Why does the PID example function in the Script editor library not operate like the bPID? Product Line Andover Continuum, EcoStruxure Building Operation Environment Script/ Plain English differences Cause PID example does not operate as expected with regard to the integral action. Resolution The Script Program editor contains various library functions that can be selected from the "Library" tab at the lower right of the editor screen. Plain English program/ function examples were available and used in Continuum and known as the "Andover Controls Standard Modules" ACSM, they are available in Where can I obtain standard Plain English example functions? This document also contains further information about the PID use and application. In both the script PIDLoop (Long version) library function and the bPID function as used in Andover Continuum the Proportional component is the same, they both use Proportional Gain which is defined as 1 / Proportional Band. In the Script Editor Library PID function this requires the Integral Gain constant, this is defined as 1 / Integral Action Time as used in the Continuum bPID function. In the Script Editor Library PID function this requires the Derivative Gain constant, this is defined as 1 / Derivative Action Time as used in the Continuum bPID function. Either of the functions may be used in the SmartStruxure Script editor, but you need to ensure your calling program is passing the correct arguments for the PID function used.

Issue Receive "Initialization error" when trying to start I/NET with SQL 2008 When we installing SQL Server 2008 Standard for I/NET Filemaster, what are the main components we should include? When editing / adding a new I/NET Configuration Profile the Database Server section is blank DBCreate does not start.  Appears in task Manager but no user interface is shown. Within DBCreate the restore option is grayed out Product Line TAC INET Environment I/NET Seven 2.4x Microsoft Windows Server 2003, Windows XP, Windows Vista, and Windows 7 families of operating systems. (both 32 and 64 bit) Microsoft SQL 2008 Standard or Express Editions Microsoft SQL 2008 R2 Standard or Express Editions Cause I/NET must have the SQL 2005 Backward compatibility file installed.  If this is not installed I/NET will not locate the SQL Server and hence will issue an “initialization failure” error.  This is can also be identified in either the DBCreate or I/NET Configuration application editors which will show no entries in their "Database Server" settings. The document also details information that is necessary for a Standard or Express editions of SQL 2008 / SQL 2008 R2. Resolution Follow the instructions below extracted from the document called "SQL2008 Expr Install Inst.pdf".  This document is found on I/NET Seven CD under the 'SQLExpress' folder.  For SQL 2008 R2 installations refer to the following document SQL2008 R2 Expr Install.pdf, also found in this same folder .  Installing SQL Server 2005 Backward Compatibility SQL Server 2005 backward compatibility must be installed for SQL 2008. To install SQL Server 2005 Backward Compatibility Navigate to the SQLBcm directory on the TAC I/NET Seven installation CD. Launch the SQLServer2005_BC.msi file. Follow the prompts on each screen and accept all defaults. After the install check the SQL Server Services SQL Server Browser is RUNNING SQL Server (MSSQLSERVER) is RUNNING Check the SQL Server Network Configuration Protocols Enable Named Pipes Enable TCP/IP Completing the Installation Proceed with the installation of TAC I/NET Seven on your PC. For installation instructions, refer to TCON298, TAC I/NET Seven Getting Started. Note: Run Inetcfg.exe before starting TAC I/NET Seven for the first time. This is necessary to attach TAC I/NET Seven to the database and avoid an “Initialization failure” error. Note: Before file equalization will operate, the system must be rebooted or the INETEQZMERGE service must be manually started.   Also refer to Installing I/NET 2.42 or higher and Vista 5.1.7 or higher on a 64-bit operating system for additional details on installing I/NET with SQL 2008 R2.

Issue Getting the error "The RPC server is unavailable" when attempting to write to a Vista Database.  This error can also be shown in the plug-ins output pain as "Error: Failed to access object xxxxxxxxxx." Product Line TAC Vista Environment TAC Vista System Plug-in Cause Incorrect DCOM or Firewall settings. This often occurs when installing a new system or restoring an existing Vista Database to a new PC. Computer is running out of memory. Resolution If it is cause due to computer memory shortage, please restart the TAC Vista Server. If the restart does not solve the issue, please follow the steps below. Install the DCOM utility located in Helpful Vista Utilities - Configure DCOM instantly, Register ASP.NET. or manually set the DCOM settings as instructed in the TAC Software Installation Unzip and execute the utility. If the problem persists and Vista Server is not on the local machine, ensure there is not a Firewall preventing a connection. If steps above does not resolve the issue, please reinstall TAC Vista software.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution View the attached video.   Use the link to the original post in Area360 to get written instructions.

Issue The Enterprise Server service keeps stopping, and Windows restarts it right away. This is preventing WorkStation or WebStation from logging on. When viewing the Building Operation Software Administrator, the "Start Service" option is greyed out, and the server status is Stopped. Product Line EcoStruxre Building Operation Environment Building Operation Software Administrator Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Workstation Cause The Enterprise Server or Central service uses TCP port 80 by default.  If another service on the PC is using port 80 (e.g., Internet Information Services), this will cause the service to stop and re-start constantly. Resolution Two options: Stop the conflicting service from running (e.g., IIS, Dropbox, Skype) Change the HTTP or HTTPS port in Enterprise Server or Enterprise Central to a unique port (e.g., 8080) To change the ports, open Software Administrator and stop the server if it is not already. Then the port fields will no longer be grayed out, and they can be changed. Finally, restart the server. Refer to: Configuring Server Port Settings Note: Once the port has been changed to a unique one, this must be specified when logging into WorkStation, as seen below.

Issue The majority of the Satchwell MicroNet and Satchnet product ranges is now re-branded to Schneider Electric. Product Line Satchwell MicroNet Environment IAC-420-F IAC-420-P IAC-440-F IAC-440-P MN350-LON MN450-LON MN550-LON MN650-LON MN50-TS-LON MN50-TSP-LON MNN-COM MN550-NCP MN550-XCOM MN650-NCP MN650-XCOM MNN_RTC M50_RTC MN-TK MN-VWIO-NCP MN-VWIO-SNP MN-VW100-UK MN-VW500-UK MN-VWP500-UK MN-VWP2K-UK MN-VWP10K-UK MN-VWP60K-UK Monitor Tool MicroNet View Cause The branding exercise provided some insightful information regarding sales volume. As a result, a number of products that were low or zero sales have been discontinued. Resolution Updated June 2019   The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- For more information on the re-branding of the Satchwell MicroNet product range, see PA-00145A - Satchwell MicroNet Range Rationalisation and Schneider Electric Re-branding. Old Part Number New Part Number IAC420-F IAC420-P MN350-LON MN350-NCP + MNL-C (LON card) MN450-LON MN450-NCP + MNL-C (LON card) MN550-LON MN550-XCOM + MNL-C (LON card) MN650-LON MN650-XCOM + MNL-C (LON card) MN50-TS-LON MN50-TSP-LON (Panel Mounted Only) MNN-COM MN550-XCOM or MN650-XCOM MN550-NCP MN550-XCOM MN650-NCP MN650-XCOM