Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

MPM controller stuck in Bootloader

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • MPM controller stuck in Bootloader
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • MaximeLaudren
    MaximeLaudren
  • CraigEl
    CraigEl
  • Jonathan
    Jonathan
  • SaidSawan
    SaidSawan
  • Leo_Tantalo
    Leo_Tantalo
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
3592 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

MPM controller stuck in Bootloader

Picard Product_Support
‎2018-09-11 08:54 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-19 01:10 AM

Warning

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.

Issue

Upgrading the MPMs firmware through the boot loader was unsuccessful. 10.50.80.2 is pingable, but not the default IP 10.50.80.3. The LED's keep blinking in tandem (alternating one after the other), even after having the MPM powered over 10 seconds.

Product Line

EcoStruxure Building Expert

Environment

SmartStruxure Lite Multi-Purpose Manager

Cause

This can be triggered by multiple events:

- MPM was interrupted (powered off) while the firmware was still being upgraded.

- Database does not exist; MPM was formatted and does not have firmware installed.

- Database is corrupt (for any reason)

Resolution

It is strongly recommended that a firmware upgrade be done via the "File Manager" tab in Building Expert. However, if this is not possible, an upgrade can be performed through the bootloader using the following steps:

1 - At the top left part of the screen, make sure "Status" says "Connected".

1.png

2 - Format the SD card clicking on the "Submit" button next to "File System Format". "Format Done" will be displayed next to the button once the format has been completed

2.png

3 - Click on the "Browse" button and Navigate to the Firmware_update_V2.XX.bp" on your computer then click on "Submit Query".

3.png

4 - The previous step will upload the firmware file to the MPM's SD card. Once the file has been transferred, the following message will appear:

4.png

or

4b.png

5 - The MPM Must be kept powered-up for at least 15 minutes in order to allow the MPM some time to unpack the firmware file. The best way to determine whether the MPM is back online is to ping its IP address using a "Command Prompt" window.

5.png

6 - Once the MPM replies to the ping, Building Expert can be accessible though 10.50.80.3

 

If the above solution does not work; meaning that every time a new firmware is pushed to the MPM, the MPM keeps coming back to the bootloader, contact technical support

Labels (1)
Labels:
  • EcoStruxure Building Expert
Tags (6)
  • Find more articles tagged with:
  • 17693
  • bootloader
  • lock
  • locked
  • MaximeLaudren22
  • out
Was this article helpful? Yes No
100% helpful (5/5)

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of