Building Automation Knowledge Base

Issue The enhanced logging module in the 50 series does not continue logging once full if not configured to do so. Product Line Satchwell MicroNet Environment MicroNet VisiSat Logging Object Cascade Logs Cause The old logging object when the logs were full over wrote the oldest values automatically. The current 50 series logging object requires additional linked for the logging object to function the same way. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The logging object has been enhanced. An example of the 100 series and IAC logging object is shown here. An example of the 50 series logging object is shown here. The original logging object defaulted to log and overwrite the older values and when configured looked like this. To achieve the same result with the 50 series type logging object, a couple of the logging object external nodes need configuring. and when configured looked like this. Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet  See MicroNet 100 series controller MLi's and Data sheets See MicroNet 50 series controller MLi's and Data sheets See Where can VisiSat software and license be purchased and what Version/Build is supplied?

Issue EcoStruxure Building Operation WorkPlace Tech Editor Supported Microsoft Visio Versions The following error context is encountered when trying to run WorkPlace Tech Editor to edit a program: WorkPlace Tech Editor returned errorClass not registered 0x80040154 REGDB_E_CLASSNOTREG Product Line EcoStruxure Building Operation, TAC I/A Series Environment EcoStruxure Building Operation WorkPlace Tech Editor I/A Series MNL, MNB Controllers (MNB - from SBO v1.8.1 and newer) Cause Only the 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. The error is seen when a 64-bit version of Microsoft Visio 2010 is installed. Resolution Currently, only 32-bit versions of Microsoft Visio is supported for use with WorkPlace Tech Editor. SBO 1.5, 1.6, 1.7 Microsoft Office Visio 2010 SP1, 2007 SP2, 2003 SBO 1.8 Microsoft Office Visio 2010 SP1 (32-bit), 2007 SP2, 2003 SBO 1.9, EBO 2.x, 3.x Microsoft Office Visio 2016 (32-bit), 2013 (32-bit), 2010 SP1 (32-bit) EBO 2022 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2023 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit) EBO 2024 Microsoft Office Visio 2021 (32-bit), 2019 (32-bit), 2016 (32-bit), Microsoft Office Visio Plan 2 (32-bit)

Issue Contact info for Schneider Electric Buildings Business Order Entry in the UK Environment Purchasing UK Price and Delivery information Cause For all questions from end users, pricing and delivery information. Resolution UK CCC in Telford: Phone 0870 608 8608 Email OrderEntry.UK@Schneider-Electric.com

Issue When using EBO's registration page, the registration website that is opened allows the user to login and enter the new system ID, however, the user then cannot proceed any further. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause The link https://registration.smartstruxure.schneider-electric.com/, which redirects to the https://registration.smartstruxure.schneider-electric.com/WebConnectUI/RegisterUser/home This page may not allow the user to complete the site’s registration with the new system ID. Resolution Register the site’s EBO new system ID using the following website address. https://registration.smartstruxure.schneider-electric.com/ebo/Home

Issue The FlexNet console shows the following error Vendor daemon down: taclic No such feature or vendor does not exist: taclic Product Line EcoStruxure Building Operation Environment License Server FlexNet TACLIC Cause The taclic vendor daemon which serves the SmartStruxure licenses is down. This indicates that the vendor daemon either does not exist, or that another application using the same vendor daemon executable is present on the PC. You can run one or more FlexNet license servers with different vendor daemons, but a given vendor daemon can only be run once at a time on the PC. The SmartStruxure Building Operation vendor daemon is called taclic.exe. This can be seen as a process in the Windows Task Manager. Resolution 1. Make the SmartStruxure license server is properly installed 2. Follow SmartStruxure license and TAC Vista license on the same PC if both TAC Vista and SmartStruxure Building Operation is installed on the same PC.

Issue General questions and best practices for RS-485 protocol including cable length and terminating resistors Product Line Andover Continuum, EcoStruxure Building Operation Environment MSTP Cause Understanding best practices for installing, cabling, and terminating RS-485 networks can avoid a lot of problems with communication and hours of troubleshooting communication problems. Resolution MS/TP MS/TP stands for Master Slave Token Passing. Each device on the link is considered the master when it has the token. If it does not have immediate need to use the token, it is required to pass the token along to the next device. This is the token passing part. All devices on the link which do not currently have the token are regarded as slaves, and are expected to listen to any messages the current master may have for it. Because all devices take turns being master, the link is effectively peer to peer. Electrically, MS/TP adheres to standard RS-485, physically wired using two-conductor shielded twisted pair cable. RS-485 Cable Specifications Cables used to form the RS-485 network should conform to the following specifications: Wire Size: 22-24 AWG Cable Type: Twisted-pair, copper wire, tinned Shield: Braid Nominal Impedance: 100-120 Velocity of propagation: 78% Capacitance: <12.5 pF/ft between conductors and <22 pF/ft between the conductor connected to ground and the next conductor. Topology Daisy chain bus topology. Star topology can be achieved using Infilink/B-Link repeaters. Maximum Cable Length Cable lengths of up to 4000 ft (1220m) daisy chained from controller to controller on one arm of a star are supported. After 4000 ft (1220m), a signal repeater (b-Link) is required to add more nodes to the network or further extend the cabling. Using a b-Link fiber repeater allows you to extend the length of RS-485 with fiber optic cable, recommended for running cable between buildings and through noisy environments. Maximum Number of Devices TAC's MS/TP RS-485 supports a maximum of 127 nodes overall. Each controller represents a single node on the network. RS-485 Termination The MS/TP field bus requires a 120 ohm terminator resistor at both ends of a daisy chain segment. The following diagram illustrates the connection of the terminator: Also check out the SmartStruxure-RS485-Network Installation Quick-Help video on the Exchange.

Issue What is the contact information for Barber Colman Dyna group? What is the contact information for Barber Colman Aerospace division? What is the contact information for Barber Colman Industrial Instruments division? Environment Barber Colman Cause The old Barber Colman Dyna group is now a part of Woodward Governor. The old Barber Colman Aerospace division is now a part of the GE Aerospace. The old Barber Colman Industrial Instruments is now part of Eurotherm, an Invensys company. Resolution Barber Colman Dyna group is now Woodward Governor. They can be reached at 800-543-5811 Barber Colman Aerospace division is now GE Aerospace. They can be reached at 815-637-3500 Barber Colman Industrial Instruments is Eurotherm, an Invensys company. They can be reached at 815-637-3222 or 815-637-3404 for tech support.

Issue What is the maximum number of devices that can be placed on the MS/TP trunk of the ENC-520, UNC-520 and MNB-1000? Product Line TAC IA Series Environment Niagara R2 Niagara G3 UNC-520 ENC-520 MNB-1000 Cause Unit Load is a measure of the electrical loading of an EIA-485 (MS/TP) network. An EIA-485 network may have 32 unit loads. One unit load consists of one full-load transceiver, two half-load transceivers, four quarter-load transceivers, or eight eighth-load transceivers. Resolution All MNB-xxxx, UNC-xxx, and ENC-xxx devices use quarter load transceivers, which mean that a MS/TP network comprised solely of MNB devices can have up to 128 total devices (1 router plus 127 controllers). The maximum number of BACnet devices allowed per MS/TP trunk, if all devices are quarter-load transceiver, is 127 plus the ENC/UNC or MNB-1000 controller. Note: 32 unit loads times 4 transceivers per unit load equals 128 maximum transceivers per network (32 X 4 = 128). UNC/ENC Resource Limit Although the 128 BACnet devices is the stated maximum for a MS/TP trunk, this maximum is normally not achieved. This is because the number of MS/TP devices that can be placed on a MS/TP bus is limited by the resource limit of the UNC/ENC controller. A shortage of resources will limit the devices on an MS/TP network to a number less than the physical limit. Exceeding the resource limit will negatively affect the UNC/ENC-520s, possibly causing poor performance and resets (of the UNC/ENCs). Reference Appendix A of BACnet Wiring and Networking Practices Guide for additional information.

Issue Converting the Velocity Pressure measured by the pressure sensor to Flow velocity (CFM) Product Line Andover Continuum,TAC INET,TAC Vista Environment Air flow measurement / balancing Cause Requirement for converting the velocity pressure to flow velocity (CFM) Resolution To calculate Air Flow in Cubic Feet per Minute (CFM), determine the Flow Velocity in feet per minute, then multiply this figure by the Duct Cross Sectional Area. Air Flow in CFM (Q) = Flow Velocity in Feet Per Minute (V) x Duct Cross Sectional Area (A)   Determining Flow Velocity The easiest way to determine Flow Velocity is to measure the Velocity Pressure in the duct with a Pitot Tube Assembly connected to a differential pressure sensor. The Pitot Tube Assembly includes a Static Pressure Probe and a Total Pressure Probe. A Total Pressure Probe, aligned into the airflow, senses the duct velocity pressure and the static pressure, which equals the total pressure. A Static Pressure Probe aligned at a right angle to the airflow senses only the static pressure. The difference between the total pressure reading and the static pressure reading is the Velocity Pressure. If you connect the Total Pressure Probe to the HIGH port on a differential pressure sensor and the Static Pressure Probe to the LOW port on the differential pressure sensor, then the sensor’s output will be the Velocity Pressure, as shown in the figures below. The Flow Velocity is then determined with the following equation: V = 4005 x Sqrt(ΔP) V = Flow Velocity in feet per minute. Sqrt() = Square root of the number in the parenthesis. ΔP = The Velocity Pressure measured by the pressure sensor Example: Measuring a Velocity Pressure of .75” W.C. equals a Flow Velocity of 3,468 Ft/Min. V = 4005 x Sqrt(0.75) Sqrt(0.75) = 0.866 • 4005 x 0.866 = 3,468 • Flow Velocity = 3,468 Ft/Min   Determining Duct Cross Sectional Area After obtaining the Flow Velocity from the previous procedure, that figure is now multiplied by the Duct Cross Sectional Area to determine the Air Flow in CFM. There are two different equations for determining the Duct Cross Sectional Area, one for round ducts and one for square or rectangular ducts. The equation for a round duct is: A = π x r 2 A = Duct Cross Sectional Area π = 3.14159 r = radius of duct in feet The equation for square or rectangular ducts is: A = X x Y A = Duct Cross Sectional Area X = Duct height in feet Y = Duct width in feet. Example: An 18” diameter round duct has a Duct Cross Sectional Area of 1.77 Ft 2 A = π x r 2 or A = 3.14158 x .5625 18” diameter is 1.5 feet, therefore the radius is .75 feet • r 2 = 0.752 = 0.5265 • π = 3.14159 A = 3.14159 x 0.5625 = 1.77 Ft 2   Determining Air Flow in CFM After obtaining the Flow Velocity and the Duct Cross Sectional Area from the previous two procedures, the Air Flow in CFM is determined by multiplying the two: Air Flow in CFM (Q) = Flow Velocity in Feet Per Minute (V) x Duct Cross Sectional Area (A) Example An 18” diameter round duct with a Velocity Pressure of .75” W.C. has an Air Flow of 6,128 CFM The Flow Velocity is 3,468 Ft/Min. V = 4005 x Sqrt(ΔP) V = 4005 x Sqrt(0.75) Sqrt(0.75) = 0.866 • 4005 x 0.866 = 3,468 • Flow Velocity = 3,468 Ft/Min The Duct Cross Sectional Area is 1.65 Ft 2 A = π x r 2 π = 3.14159 • r 2 = 0.752 = 0.5625 Duct Cross Sectional Area (A) = 3.14159 x 0.5625 = 1.77 Ft 2 The Air Flow in CFM is 6,128 Ft 3 /Min Air Flow in CFM (Q) = Flow Velocity in Feet Per Minute (V) x Duct Cross Sectional Area (A) Air Flow in CFM (Q) = 3,468 Ft/Min x 1.77 Ft2 = 6,128 CFM

Issue Software Licensing for Continuum 2.0 & StruxureWare Solution Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Site integration with the StruxureWare Solution Continuum Cyberstation software & Licensing Cause Request for Software Licensing compared to the Hardware key.  Resolution There is a Ordering and Activation document available on the Buildings Exchange Download Center. A link is provided below: Ordering and Activation of Software License for Continuum v2.0 Software license is a dedicated license per workstation and locked to both the hardware and the operating system. Recommended not to install on old hardware. Software licensing is available for both new and existing installations after Continuum 2.0.  A Hardware key is required in order purchase a software license.  This is because the Continuum features and options are purchased with the physical Hardware key, not with the keyless license.   When purchasing the Keyless license, the serial number of the Hardware key is submitted along with a License Information file (c2v) that has been created on the workstation that is to be licensed.  The License Information file is created using the Hasp Key Utility.   Continuum installations pre version 2.0 (e.g. v1.94) who wish to upgrade to v2.0 and would like to benefit from Software Licensing feature must download and install the required files. Those are outlined in the document above. Note: For Continuum Interface for SmartStruxure Solution the demo StruxureWare Building Operation license has all required features. Your Continuum 2.0 key must have the Advanced Webserver feature enabled.You can use the Continuum Interface Server for any Continuum installation: Standalone or Multi-User (LAN). All existing Andover Continuum configurations are supported in the Continuum Interface Server.  

Issue Binding a SmartStruxure Analogue value to a Analogue output in the SE IntesisBox (Panasonic Air Conditioning). Environment IntesisBox Panasonic RPM Read Property Multiple Cause Attempting to bind the analogue value to the IntesisBox analogue output causes the following error; Resolution In this case, the AS database has the wrong unit (no-units) associated with the object, since it does not match to the units in the device "Degrees-Celsius" the failure occurs' This is corrected in StruxureWare Building Operation 1.5, where the unit id is not uploaded if the device does not support read-property-multiple, and it appears from the device documentation, that the IntesisBox does not support RPM. As an immediate workaround, the user can configure the unit id of the analog output object directly - configure the "Value" property to have a unit of Degrees Celsius.  To view the IntesisBox Panasonic manual, please click HERE.

Issue BACnet tuning policies improperly applied can cause BACnet network problems Product Line TAC IA Series Environment I/A Series G3 ENC I/A Series AX / N4 Jace Cause Configuration parameters in the BACnet tuning policies can initiate high polling rates, force high volumes of writes, reads, and apply confirmed COV to BACnet proxies in the Jace / ENC. Resolution The following video will help us, Configure the "DefaultPolicy" as well as creating additional tuning policies for BACnet proxies   Apply tuning policies to regulate BACnet network utilization

Issue In an MP-V controller, Box flow is reading air flow when the VAV damper is closed Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose VAV FW v2.00.01.00016 Building Operation Workstation (Version 2.0.x or later) Cause Confinguring the MP-V Box Flow Zero Point WebHelp article in Building Management System WebHelp is missing steps needed for MP-V with firmware version 2.00.01.00016. Resolution In addition to the procedure described in Configuring the MP-V Box Flow Zero Point, two additional steps are required to zero the Box flow on an MP-V using firmware version 2.00.01.00016. Under Flow Balance Data... The Box Measured maximum flow must be an appropriate value based on the box size.  The Hood Measured maximum flow must be an appropriate value based on the box size. Once the procedure in WebHelp is followed and these to settings are configured, the Box Flow will read zero when the Velocity Pressure is below the Minimum value setting in Velocity Pressure properties.   If the Box Flow is still a non-zero value: While the damper is closed, put in an offset value to counter the Box Flow Make sure that the minimum value setting is a small positive value ex/ 0.002

Issue What is the maximum number of registers that can be read/written using the multiple read/write function codes in Modbus Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Modbus Register Groups Cause When deciding how to group registers using a Modbus Register Group, what are the maximum number of registers that can be grouped. Resolution There is a limit to the number of packets that can be polled in a single packet, however, if this number is exceeded then two or more polls will be made (blocks).  The nominal Read multiple registers maximum is 125 16 bit registers (250 8-bit bytes, so the register count will vary for 32 and 64bit polls).  The Register Group Properties Tab shows the number of blocks being polled. The Modbus register grouping function has a direct effect on system performance. A poorly grouped device can easily increase the overall poll time as points, or blocks, in each Modbus network are polled sequentially.  See the section "Batch Read Function" in the EcoStruxure Building Operation Technical Reference Guide for full details. Note: Multiple group writes are not possible and are not controlled via Modbus Register Groups.  

Issue Cannot find any installation instructions documentation for the WorkPlace Tech Tool software, versions 5.8 or 5.8.1. Product Line TAC IA Series Environment WorkPlace Tech Tool software version 5.8 & 5.8.1 Cause An updated version of the document "WorkPlace Tech Tool Version 5.7 Installation Instructions" has not yet been released by our publications group. Resolution The existing "I/A Series WorkPlace Tech Tool Version 5.7 Installation Instructions", F-27367 can be used for installing the release 5.8 or release 5.8.1 of the WorkPlace Tech Tool software. There are two items applicable to the newer versions of the WorkPlace Tech Tool software that are not covered in the published installation instructions. The WorkPlace Tech Tool software, releases 5.7.7, 5.8 and 5.8.1 will run on the 32 bit versions of Windows-XP, Windows Vista or Windows-7.  These releases of the software will also run in XP-Mode under the 64-bit version of Windows-7.  See I/A Series (Niagara) R2 Windows Compatibility Matrix and the linked PA-00163 product announcement for more information on Windows 7 compatibility.  Make sure that the computer meets or exceeds the recommended requirements, not the minimum requirements, for the operating system being used. Beginning with release 5.8.5 of the WorkPlace Tech Tool software, Windows 7 64-bit Professional and Microsoft Visio 2010 is supported (32-bit version only), in addition to the documented Microsoft Visio 2003 and Microsoft Visio 2007 (32-bit versions). The use of Visio 2010 and its ribbon bar menu system are described in the WorkPlace Tech Tool release 5.8 release notes.  This same version of the release notes (5.8) is applicable to the use of Visio 2010 with the WorkPlace Tech Tool software release 5.8.1.

Issue "An unexpected error occurred" shown while downloading a LonWorks device through a Xenta Server Product Line TAC Vista Environment TAC Xenta Server (511, 527, 555, 701, 711, 721, 731, 913) TAC XBuilder TAC Vista Server Cause There are a couple of reasons that you can get this error message. One is that SSL 3.0 is not enabled in Internet Options for the Windows user running TAC Vista Server. This will keep Vista Server from being able to download a Xenta controller using a Xenta Server.  It will also not let you download and XBuilder project to the Xenta Server, and you can not connect to the browser of the Xenta Server using Internet Explorer. The other reason could be, that while running Vista Server as a service, the Windows account running the service is Local System and that this account does not have SSL 3.0 enabled. This could also occur if you have enabled "System cryptology: Use FIPS compliant algorithms for encrypting, hashing and signing" in the local policy setting. Resolution Enabling SSL 3.0 Go to Control Panel and open Internet Options. Choose the Advanced tab and scroll to the bottom of the Settings list. Near the bottom you will see Use SSL 3.0.  Make sure the Use SSL 3.0 box is checked. Configuring the Windows account running TAC Vista Server Download the TAC Vista Run Mode tool and run it. Under the Service Logon section choose Local User for the Logon Type, select or write the Windows user name and password. It has to be the account you are currently logged in with, or another user having enabled SSL 3.0 and has administration rights. Restart the service.   Check the local security policy for FIPS Open Control Panel - Administrative Tools -Local Security Policy (or type secpol.msc in Start-->run) Go to Local Policies-Security Options Find System cryptology: Use FIPS compliant algorithms for encrypting, hashing and signing Change to disable, apply-OK Restart XBuilder

Issue In firmware 2.19.1, the MPM Modbus Generic Driver feature has been introduced with little to no explanation on how to use it Product Line EcoStruxure Building Expert Environment Multi Purpose Manager (MPM) Cause Sample CSV file not available on MPM Resolution In order to establish communication with a modbus device, a CSV (comma separated values) file of a certain format must be uploaded to the GMC1 object. Once uploaded the file will be visible in the drop-down list.   Requirements and Limitations Only holding registers are supported at this time (Modbus function codes 3 and 16) The CSV file mast be renamed Modbus_[label].csv where label is the name of the device or a label to help identification (e.g. Modbus_SE8000.csv) Write only registers are not supported It is not possible to use a more than 32 bits variable in write mode It is not possible to leave a blank column in CSV register configuration file except the last column It is not possible to create a continuous register table using different variable types   The CSV file must have the following format: modbus_addr,register_type,label,access,factor,unit Download example here (The text file can be viewed in a text editor but its extension must renamed to csv before uploading it to the MPM) modbus_addr: modbus register address (Decimal number between 1 and 65535) register_type: "uint" (UI16) "int" (SI16) "float" (F32) "ulong" (UI32) "int64" (SI64) "uint64" (UI64) label: name for this register, this will also be used to populate the associated object in the MPM Alphanumeric value between 1 and 32 characters. No special characters (comma, simple quotes, double quotes,%,&,@,#, etc.) access: read or read_write. read will only poll register based on driver availability (30 seconds typical) read_write will monitor for a change of value of the associated point, which will then generate a write event to the device with this new value factor: multiplier / gain Float number, typical between 0.001 and 65535. Typical use are factors of 10: (1,10,100, etc) This factor is multiplied when reading and is divided when writing.     unit: BACnet unit, used for the object units in the MPM. Number from the following list: 169 ampere square meters 3 Amperes 167 amperes per meter 168 amperes per square meter 55 bars 20 BTUs 50 btus per hour 117 btus per pound 24 btus per pound dry air 179 candelas 180 candelas per square meter 118 centimeters 60 centimeters of mercury 57 centimeters of water 79 cubic feet 84 cubic feet per minute 142 cubic feet per second 80 cubic meters 135 cubic meters per hour 165 cubic meters per minute 85 cubic meters per second 105 currency1 114 currency10 106 currency2 107 currency3 108 currency4 109 currency5 110 currency6 111 currency7 112 currency8 113 currency9 25 cycles per hour 26 cycles per minute 70 days 65 degree days celsius 66 degree days fahrenheit 90 degrees angular 62 degrees celsius 91 degrees celsius per hour 92 degrees celsius per minute 64 degrees fahrenheit 93 degrees fahrenheit per hour 94 degrees fahrenheit per minute 63 degrees kelvin 181 degrees kelvin per hour 182 degrees kelvin per minute 14 Degrees Phase 120 delta degrees fahrenheit 121 delta degrees kelvin 170 farads 33 feet 77 feet per minute 76 feet per second 38 foot candles 28 grams of water per kilogram dry air 155 grams per minute 154 grams per second 133 hectopascals 171 henrys 27 hertz 51 horsepower 71 hours 158 hundredths seconds 81 imperial gallons 86 imperial gallons per minute 32 inches 61 inches of mercury 58 inches of water 183 joule seconds 16 Joules 127 joules per degree kelvin 128 joules per kilogram degree kelvin 23 Joules/Kilogram Dry Air 147 kilo btus 157 kilo btus per hour 39 kilograms 186 kilograms per cubic meter 44 kilograms per hour 43 kilograms per minute 42 kilograms per second 129 kilohertz 122 kiloohms 17 Kilojoules 151 kilojoules per degree kelvin 125 kilojoules per kilogram 149 kilojoules per kilogram dry air 75 kilometers per hour 54 kilopascals 9 Kilovolt Amperes 12 Kilovolt Amperes Reactive 19 Kilowatt Hours 48 kilowatts 6 KVs 138 kw hours per square foot 137 kw hours per square meter 82 liters 136 liters per hour 88 liters per minute 87 liters per second 36 lumens 37 luxes 148 mega btus 130 megahertz 126 megajoules 152 megajoules per degree kelvin 150 megajoules per kilogram dry air 140 megajoules per square foot 139 megajoules per square meter 10 Megavolt Amperes 13 Megavolt Amperes Reactive 146 megawatt hours 49 megawatts 123 megohms 31 meters 164 meters per hour 163 meters per minute 74 meters per second 166 meters per second per second 78 miles per hour 2 Milliamperes 134 millibars 30 millimeters 59 millimeters of mercury 162 millimeters per minute 161 millimeters per second 145 milliohms 159 milliseconds 124 millivolts 132 milliwatts 72 minutes 68 months 7 MVs 153 newton 160 newton meters 187 newton seconds 188 newtons per meter 95 no units 172 ohm meters 4 Ohms 97 parts per billion 96 parts per million 53 pascals 131 per hour 100 per minute 101 per second 98 percent 143 percent obscuration per foot 144 percent obscuration per meter 99 percent per second 29 percent relative humidity 56 pounds force per square inch 40 pounds mass 46 pounds mass per hour 45 pounds mass per minute 119 pounds mass per second 15 Power Factor 102 psi per degree fahrenheit 103 radians 184 radians per second 104 revolutions per minute 73 seconds 173 siemens 174 siemens per meter 116 square centimeters 1 Square Feet 115 square inches 0 Square Meters 185 square meters per newton 175 teslas 21 Therms 22 Ton Hours 41 tons 156 tons per hour 52 tons refrigeration 83 us gallons 89 us gallons per minute 8 Volt Amperes 11 Volt Amperes Reactive 5 Volts 176 volts per degree kelvin 177 volts per meter 18 Watt Hours 47 watts 189 watts per meter per degree kelvin 34 watts per square foot 35 watts per square meter 141 watts per square meter degree kelvin 178 webers 69 weeks 67 years

Issue Preparing LonWorks Configurations for Upgrade You use this procedure when you want to prepare LonWorks configurations for a version 1.5.x upgrade, a version 1.6.x upgrade, or a version 1.8.x upgrade to a final 1.9.X or Higher version. WorkStation ONLY hotfixes are needed to Prepare the LonWorks configuration in order to upgrade to an SBO system 1.9.X or higher. Links to locating hotfixes on Exchange are needed. Product Line EcoStruxure Building Operation Environment SBO Workstation Hotfix Only v1.5.0.17121 SBO Workstation Hotfix Only v1.6.2.1220 SBO Workstation Hotfix Only v1.7.2.11111 Note: AS-P HW.62 required for a LON system with a minimum SBO Software revision at 1.7.2.X Note: For Systems that are running SBO Software Revision 1.8.X please follow TPA-SBO-17-0002.00 -Server with LonWorks devices - Important software update - TPA-SBO-17-0002.00 Cause Difficulties experienced in locating these files on the Exchange. Resolution Prepare LonWorks Systems Running Version 1.5, 1.6, or 1.7. For Systems that are running SBO Software Revision 1.8.X please follow TPA-SBO-17-0002.00 - Server with LonWorks devices - Important software update - TPA-SBO-17-0002.00 SBO Workstation Hotfix v1.5.0.17121 - Contact Country Level PSS SBO Workstation Hotfix v1.6.2.1220 - Contact Country Level PSS SBO Workstation Hotfix v1.7.2.11111- Link To prepare LonWorks configurations for upgrade via the WorkStation Only Hotfix: Bring the system up to the base version within your respective site to SBO V1.5, 1.6.2, or 1.7.2. Then apply the WorkStation Only Hotfix from the list above to your respective version. 1. In WorkStation, in the System Tree pane, select the EcoStruxure BMS server you want to prepare for the upgrade. 2. On the File menu, point to LonWorks and click Pre-upgrade LonWorks configuration. 3. Click Next. 4. Click Finish. NOTE: Any EcoStruxure BMS that is currently at 1.8 or higher can be upgraded directly to 3.1 with one added note,  if the system has LON it will need to go through the LonWorks Pre upgrade before you can upgrade to 1.9.X or HIGHER. If you are upgrading from a version that is older than 1.8, read the documentation that describes the upgrading process for the relevant version.

Issue Security Expert client Status Window is not showing live point status for inputs, outputs, doors. Shows an error message “Status Unknown” instead. The client is still however able to receive access control events such as reader entry/exit. Product Line EcoStruxure Security Expert Environment Security Expert Cause MSMQ (Microsoft Message Queueing) is not enabled. This is a requirement for MSMQ to be installed on the Security Expert Server, the Security Expert Client machines do not need this but the machine where the Security Expert Services are installed does need this feature installed to function properly. Resolution Windows 10 In Windows Features settings (Turn Windows features on or off) turn on the “Microsoft Message Queue (MSMQ) Server” and the “Microsoft Message Queue (MSMQ) Server Core” features. Windows Server 2016 or above  Start Server Manager. Select Manage / Add Roles and Features. Click Next. Select Role-based or Feature-based installation Click Next. Select the server where to install the feature. Go to Features, and navigate to Message Queuing / Message Queuing Services and select Message Queuing Server. Click Install to start the installation. The setup may require a system restart. Click OK to finish.  

Issue How to control an output with one or more inputs. Product Line EcoStruxure Security Expert Environment Security Expert Cause Unsure how to program one or more inputs to directly control an output. Input Control Output Resolution The below guide details how to use an Input to activate an Output on Security Expert and SP-C-WEB systems. An output can be assigned to the Input Type and to the Input allowing many to one and one to many configurations.   In order for an Input to activate an Output it needs two things: To be inside an always armed area - This can be an Automation/Dummy area with its only purpose being to activate the output. To have an Input Type that tells it to activate an Output   Single/Multiple Input Activating the same Output If one or more inputs are required to activate the same output, this output can be defined by the input type. The below is a simple scenario where when the Input turns ON the Control Output turns ON, when the Input turns OFF the Control Output turns OFF. Other types of output activations can be configured if required. Creating the Area Navigate to Programming > Areas Add a new area and name it Automation Area, set the Entry and Exit Delay Times to 0. All other settings can be left default. Creating the Input Type Navigate to Programming > Input Types. Create a new Input Type Set the Control Output to the required output Under Options 2 enable the required control options for your scenario e.g. to have the output follow the input exactly enable Activate Control Output on Alarm and Deactivate Control Output on Restore. To have the output activate for a time simply enable Activate Control Output on Alarm and set the Activation Time under the General tab of the Input Type Menu (Control Output Time) For more details on the option see The difference between using "Control Output" and "Input Control Output" Set any other options that may be required Configuring the Input Navigate to Programming > Inputs select the Input and set the following: Set the Area to the Automation Area created in Step 1 Set the Input Type to the Input Type created in Step 2 Testing Check for any related health status messages that need to be resolved Arm both portions of the Area Activate the Input to confirm Output Activates   Multiple Inputs Activating Different Outputs When multiple inputs are required to activate different outputs, one input type can be used and the outputs can be defined at each input. The below is a simple scenario where when the Input turns ON the Control Output turns ON, when the Input turns OFF the Control Output turns OFF. Other types of output activations can be configured if required. Creating the Area Navigate to Programming > Areas Add a new area and name it Automation Area, set the Entry and Exit Delay Times to 0. All other settings can be left default. Creating the Input Type Navigate to Programming > Input Types. Create a new Input Type Under 'Options 3' enable the required control options for your scenario. e.g. to have the output follow the input exactly enable Activate Input Control Output on Alarm and Deactivate Input Control Output on Restore. To have the output activate for a time simply enable Activate Input Control Output on Alarm and set the Activation Time at the Output itself For more details on the option see The difference between using "Control Output" and "Input Control Output" Set any other options that may be required Configuring the Input Navigate to Programming > Inputs select the Input and set the following Set the Control Output to the appropriate Output Set the Area to the Automation Area created in Step 1 Set the Input Type to the Input Type created in Step 2 Testing Arm both portions of the Area Activate the Input to confirm Output Activates