Building Automation Knowledge Base

Issue Unable to send out emails using Gmail SMTP server (smtp.gmail.com) with the following error messages in the station's standard output. "javax.mail.MessagingException: 530 5.7.0 Must issue a STARTTLS command first." Authentication has been enabled in the system.properties file as per Mail Service in a Niagara R2 UNC station configured correctly but e-mails not being sent to the SMTP server. Product Line TAC IA Series Environment I/A Series R2 Cause As with most public SMTP servers, like Gmail, the outgoing mail SMTP server requires TLS (Transport Layer Security) or SSL (Secure Sockets Layer) which I/A Series R2 does not support. Resolution Use an SMTP server that does not require TLS or SSL.

Issue Does the entire SBO system need to be upgraded to 1.5.0.171xx, 1.6.2.12xxx or 1.7.2.111xx before upgrading to 1.9.1 if the network includes LON devices? Can SBO be upgraded directly to 1.9.1 from 1.5.X, 1.6.X or 1.7.X? Product Line EcoStruxure Building Operation Environment SBO Workstation 1.5.0/1.6.1/1.7.1 SBO ES 1.5.0/1.6.1/1.7.1 SBO AS 1.5.0/1.6.1/1.7.1 SBO AS-P 1.7.1 Cause In systems that have SBO servers that already are hosting LON devices based on LonWorks imported device templates (.XIF) or resource kits (.DRF), the servers need to be prepared before an upgrade from versions 1.5/1.6/1.7 to version 1.9.1. Even servers where device templates (.XIF) or resource kits (.DRF) are just imported, and no devices or network variables are created yet, the servers have to be prepared before the upgrade. Resolution Please see section 9.2.3 of SBO 1.9.1 Release Notes. Although it says "Steps to upgrade a 1.6.2/1.7.2 multi-server system" you don't have to upgrade the AS or ES etc, even if they run 1.6.1/1.7.1, it's only SBO Workstation that need to be hotfixed. Links to the different Workstation hotfixes can be found Server with LonWorks devices - TPA-SBO-17-0002.00 - Links to hot fixes. If there are no LON devices in the system, you may upgrade directly to 1.9.1 from 1.5.X/1.6.X/1.7.X

Issue Tooltip feature for TGML Graphics was hotfixed in Vista 5.0.3 (Hotfix 20) and was disabled later versions of TAC Vista based on customers requirement. Refer to TPA-MALI-08-0007.01 for more details Product Line TAC Vista Environment TAC Vista 5.0.3 and later versions. Cause By default, the tooltip feature in TGML Graphics was removed. Resolution To enable the Tooltip option in TGML graphics following these steps: The Tooltip snippet is available under Snippets > Basic Functions > Tooltip. If the editor does not have this snippet, download the attached Tooltip.zip snippet. Close all the TGML windows and Install the tooltip snippet Open the TGML editor and you can find the tooltip snippet under My Snippets Drag and drop the tooltip snippet on to the graphic objects window to see the tooltip feature. After drag and drop the tooltip snippet on to the graphic, the Metadata – TooltipContainer will be added to the object properties. Tooltip will now be available for this graphics Object. Repeat steps 4 and 5 for each other graphics Object.

Issue How to Set Up BACnet Enabled ABB Variable Frequency Drives for Use With Continuum Product Line Andover Continuum, Other Environment ABB Variable Frequency Drives Continuum Cause ABB VFDs must wired and configured properly to be used with a BACnet Continuum network. Resolution When wiring an ABB drive up to the Continuum BACnet MSTP network make the following connections: Terminal X2 Type (+) (-) Reference Drive Only 29 30 31 Bypass 27 28 29  ABB recommends that when using a two conductor cable with shield that the shields not be connected  to any pin (Note that pin 29 would be unused) but simply connected together with a wire nut. However, they do say that the shields can be connected to pin 29 if the drive communication is intermittent.  If the ABB drive does not have an E-Clipse bypass (E-Clipse is the ABB brand name for the bypass portion of the VFD) use the following settings:  Parameter  Setting Notes 9802  BACNET  Sets the communications protocol of the VFD. 5302  MAC ID Create a unique ID. A good practice is to set this to the Infinet ID + 1000. For example, if the Infinet ID is 5 then set this to 1005. 5303  Baud Rate  Set the baud rate being used on your BACnet network. 5311  Device Instance ID                   This is the Infinet ID and should be set to an available number between 1-127. This will display as a hexadecimal value in the BACnet side of Cyberstation. 1001  COMM  Set this if you want to start & stop the VFD over BACnet. 1103  COMM  Set this if you want to control the drive speed over BACnet. 1604  COMM  Set this if you want to reset VFD faults over BACnet. If the ABB drive does include a bypass the following settings must all be entered (notice that 5302 and 5311 are now specific to the VFD portion of the unit whereas the 5002 and 5011 are specific to the bypass portion) All of these parameters as well as the parameters listed above must be entered at the bypass. Parameter Setting Notes 5302  Drive MAC ID  Create a unique ID specific to the VFD. 5311  Drive Device Instance ID  This is the Infinet ID specific to the VFD. 5002  Bypass MAC ID  Create a unique ID specific to the bypass. 5011  Bypass Instance ID  This is the Infinet ID specific to the bypass. NOTE If the ABB drive is ACH550. Then the parameter below need to be set as a minimum. Other points will also need to be set depending on your site requirements, but the ones below will get communications up and running    Parameter  Setting Notes 5301   x5xx -This parameter indicates the active protocol and its revision. It should read x50xx if BACnet is properly loaded. If this is not the case, confirm that drive parameter 9802 = BACNET (5). 5302  MAC ID -This parameter sets the drive’s BACnet MS/TP MAC ID. A temporary value of 0 places the protocol channel in reset. 5303  Baud Rate -Set the baud rate being used on your BACnet network. 5304 Set to 0 -This parameter sets the BACnet MS/TP character format as follows: 0 = 8N1 1 = 8N2 2 = 8E1 3 = 8O1. 5311 EFB PAR 11  - Instance ID part1 This parameter, together with parameter 5317, EFB PAR 17, sets BACnet instance IDs: • For the range 1 to 65,535: This parameter sets the ID directly (5317 must be 0). For example, the following values set the ID to 49134: 5311 = 49134 and 5317 = 0. • For IDs > 65,535: The ID equals 5311’s value plus 10,000 times 5317’s value. For example, the following values set the ID to 71234: 5311 = 1234 and 5317 =7 5317 EFB PAR 17  - Instance ID part2 This parameter works with parameter 5311 to set BACnet instance IDs. See parameter 5311. 1001  COMM -Set this if you want to start & stop the VFD over BACnet. 1103  COMM -Set this if you want to control the drive speed over BACnet. 1604  COMM -Set this if you want to reset VFD faults over BACnet.

Issue Site looking to add some WorkStations with the ability to show Graphics but without the Graphic editor. Not sure which part number to order. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause Documentation Resolution V2 or higher, Enterprise Server or Enterprise Central license includes three concurrent client licenses (WebSation or WorkStation). For additional clients, order one or more of the licenses below. These licenses do not include any editors, the WorkStation will show the graphics but will not allow editing, order below part numbers:   If graphic or programming editing is required, you can order professional WorkStation license, which will add extra WorkStation with editors, or order Programming & Graphics Editor licensing, which will add editors to existing WorkStation Standard license.  

Issue [Invalid Address] Product Line TAC Vista Environment Vista Workstation Xenta Programmable Controllers Xenta 280, 281, 282, 283, 300, 301, 302, 401, 401:B Invalidate Resolved Addresses Cause If you view a controller in Vista Workstation and point values read [Invalid Address] instead of showing values, there are a number of troubleshooting techniques to rectify this. Unfortunately, [Invalid Address] is a bit of a "catch-all" error code. Since it can be difficult to determine the cause of the error, these troubleshooting suggestions will have varying degrees of success. The best course of action is to try each of these methods in the order of least to most disruptive. As new techniques and procedures are discovered, they will be documented here. Resolution Check the label for N/P Designation If a programmable controller has read [Invalid Address] on every point since it was installed (it has never worked properly) then there is a chance that this is not a Network Presentation controller. These are referred to as stand-alone controllers and each of the 280 and 300 series have a non-network presentation variety. Check the label on the controller to make sure it says "302/N/P" or "282/N/P." If it just says "302" or "282" then this controller cannot communicate on a network and will never report values to a front end. Also see Xenta 280 or 300 Controllers without /N/P (networking and presentation) designation cannot communicate in a Network. In the Vista Workstation Right-click on the controller and choose Advanced Operations > Invalidate Resolved Addresses Proceed? Select Yes. Right-click on the controller and choose Advanced Operations > Read Address Proceed? Select Yes. Wait up to about 30 seconds for the values to populate. Download the Controller In the System Plug-in, Download Applications and Parameters to the controller Recommission the controller In the System Plug-in, TAC Network > Commence Communication (skip to this step for LON controllers) You may want to follow this action with another attempt at the steps outlined in the section above "In the Vista Workstation" Repair or recommission the Routers in the NL220 or Lonmaker database repair or recommission the Routers. Re-Do Group Bindings & Commence Communication: In the System Plug-in, LNS network > Create Group Bindings In the System Pug-In right click on the TAC Network and commence communication Re-doing group bindings ensures that the LNS network interface, and LON to IP routers receive message can 0 for the main xenta address broadcast in the network. Monitor Sets If your monitor sets have become corrupted, then every controller you download from that point on will say [Invalid Address] on every point. Monitor sets are actually stored on the hard drive of the PC, not in the LNS database. If you have made backups and passed them back and forth between PCs, as you often do during the commissioning phase, this invites corruption of monitor sets. There were some known issues with monitor sets in LNS version 3.24 that have since been corrected in LNS version 3.26. This can be downloaded from Echelon's website in LNS Server/Turbo Edition Service Pack 7. Go to http://www.echelon.com Navigate to Support > Support Resources > Downloads Log in with a user name and password. If this is the first time logging in, register for a free user name and password. Search for software in the Recommended Downloads category Find LNS Server/Turbo Edition Service Pack 7 (this is the latest at the time of this article, a newer one may exist and should be downloaded) Prior to restoring a backup, you may want to resynchronize the drawing making sure to check the option for "Sync monitor sets between drawing and database." Usually restoring the last good backup will fix up the monitor sets. If you do not have a recent backup, there are a couple of procedures that may help resolve the corrupted monitor sets issue.   Note: Viewing and altering monitor sets is only available in Echelon LonMaker. There is no analogous menu item in Newron's NL220. Do not download any more controllers. Check your monitor sets in LonMaker by navigating to LonMaker > Network Service Devices Click on the NSS which should have the same name as the network Select the Monitor Sets button If you get "Monitor set cannot be found. (Subsystem: NS, #160)" then your monitor sets are corrupt. Close down Vista Server & LonMaker (if you don't you will get an error when you try to validate that says "The Network Interface, database directory, or NSS type, conflicts with the already active network. (Subsystem: NS, #149)") Navigate to Start > Programs > Echelon LNS Utilities > LNS Database Validator Navigate to the LNS Network to Validate Check the Repair Database checkbox Hit the Validate button If that does not find and repair the monitor sets, the following steps may help. Make backup of the LNS database. Start LonMaker. Do not start Vista Server. Go to the monitor sets (LonMaker > Network Service Devices > NSS > Monitor Sets) and right-click and delete the monitor sets Run the System Plug-in and create a brand new Vista database in a different location than your current database. Stop the Vista Server and start it again Check the monitor sets again, they should be right now Stop the server again and change back to your original Vista database Non-Latin Characters If you use a signal name or description in the XBuilder Device Editor with non-Latin characters (like Swedish åäöÅÄÖ) you will get [Invalid Address] when you view the signal in Vista. Value pages are displayed correctly. Do not use non-Latin characters for signal name or description. This issue has been confirmed in versions 5.1.2 - 5.1.4, and will be fixed in a future release. Classic Networks View the Address Tab under the controller's properties in Vista Workstation Check Address Table slots 0 and 1. If the "Domain Index" and "Member or Node" have been manually altered, set them back to 0. An applicationless controller will display [Invalid Address] in a classic network, whereas in an LNS network, it would simply fail to commission due to its applicationless state.  Direct download the controller through the Menta serial cable to see if it resolves the error. Xenta 700 Menta values See Xenta 700 Menta Object Values report [Invalid Address] in Workstation, Read operation failed. Delete, Destroy, Redo This is your last resort. If you have tried everything else possible, it is time to remove this controller from the database and start from scratch. The exact steps and methodologies may change based on your network and controllers, but basically you need to remove any mention of this controller and add it back in as though it were a brand new device. Decommission the controller Delete the device Delete the device template In the System Plug-in, remove the device from the TAC Network Update the Vista Database Create a new controller Browse in a Menta file Update Vista and download

Issue Active sensors that have a 0-10V output can not be directly connected to a controller with a 0-5V input, what resistors and settings are required? Product Line Andover Continuum Environment All i2 and b3 controllers with 5V inputs, not applicable to the controllers with a 10V input i.e. the i2/b3920 & 810 which directly support the 0-10V sensors I/O Module UI8-10 XP Modules xPUI4, xPBD4, xPBA4.   Cause There is a requirement to calculate the appropriate potential divider resistor values and the settings for the upper and lower voltage in the input point configuration Resolution Download the Voltage Inputs LSM document, this document details the value of the 2 resistors to use in the circuit and the upper and lower voltage settings to enter in the Auto Conversion box in the input point, these will correspond to the sensor reading at 0V & 10V. For controllers that allow the pull up resistor to be switched out, ensure that it is in circuit for these setting to work correctly.

Issue Should automatic updates be turned on for Continuum workstation? Are there certain known issues of updates that have caused problems with Continuum or Webclient? Product Line Andover Continuum Environment Continuum Cyberstation Continuum webClient Server Windows 10 Windows XP  Windows Vista Windows Server 2003 Windows Server 2008 Cause Microsoft Windows has an automatic update feature and frequently releases updates which can potentially affect Cyberstation and Webclient Server. Resolution Automatic updates should not be turned on for a Continuum or Webclient workstation. The Continuum compatibility matrix indicates Windows Operating Systems, Windows Service packs, SQL Server, .Net and Internet Explorer versions that were tested by Quality Assurance at the time of product release. Continuum Quality Assurance does not perform regression testing where new Microsoft updates are tested with Continuum products released in the past. Product Support recommends setting Windows updates to one of the other two options to allow for testing of Microsoft updates: Additional details can be found at: http://support.microsoft.com/kb/306525 Download updates for me, but let me choose when to install them Notify me but don't automatically download or install them   There are several specific updates that have caused issues with Cyberstation or Webclient. This is not a comprehensive list. Occasionally updates will break certain features and we discover this from our internal testing or from reports from partners or branches. Here is a list of some updates that have caused issues. KB835732-  Pinpoint 1.52 crashes when installed on a machine and you are accessing graphics from a network share. If you remove the hotfix the problem goes away.  This is the same hotfix that caused the SmartHeap out of Memory errors that was fixed with SP5 for 1.6.  KB828741- IIS (Webclient) machines without this patch may receive “Unable to establish a link to the remote Infinity services” Webclient 1.73 - Any patches that will install .Net Framework 2.0 will cause problems with webclient 1.73 since we don’t start using .Net 2.0 until webclient 1.74. KB911280 - this update blocks the acc.scp script from setting controller to PPP mode. This will a cause a Cyberstation using RAS controllers to not allow a connection. It will authenticate, but not connect. KB928366 – Webclient machines that use .Net 1.1(Listed on the compatibility matrix) will receive the error "Could not connect to server cause; type missing for member of type object _context id'. Could not create acwppserverproxy."  when opening web pinpoint graphics.  Remove this hotfix or upgrade to webclient 1.74 or greater. KB929969 – this hotfix does not require a reboot by Microsoft, but can cause the Cyberstation install to fail, if the install is performed before rebooting after the installation of the hotfix. See the Technical bulletin. KB968749 - SQL Express install fails on XML6 SP2 See SQL Express install fails on MSXML 6.

Issue Drayton Theta ll EC Compensator Controller requires replacement. Product Line Field Devices, Satchwell Sigma Environment Stand alone discreet Drayton Compensator Controller :- Theta ll EC Cause Obsolescence of Drayton Theta ll EC Controller. Resolution Replace Drayton Theta ll EC Compensator Controller with Satchwell CSC Compensator Controller. N.B. Two models of the Satchwell CSC Compensator Controller are available. CSC5252 without programmer details of which may be viewed here. CSC5352 including programmer details of which may be viewed here. It should be noted that the Actuator / Valve Body assembly connected to the Drayton Theta ll EC Compensator Controller may be retained for connection to the Satchwell CSC Compensator Controller. It should also be noted however that the associated Drayton Theta ll EC Compensator Controller Sensors are also obsolete. These Sensors are not compatible with the Satchwell CSC range of Compensator Controllers and must also be replaced. Satchwell CSC Compensator Controllers are compatible with the following Sensors :-   STO 600 Outside Air Temperature Sensor, details of which may be viewed here. STR 600 Room Temperature Sensor.(Optional), details of which may be viewed here. STC 600 Surface Mounting Temperature Sensor, details of which may be viewed here. or alternatively :- STP 660 Immersion Temperature Sensor, details of which may be viewed here. plus DWA 0005 Immersion Temperature Sensor Pocket, details of which may be viewed here.

Issue Using the EGL, EGRL, EGLL5 which are obsolete Environment Vista Cause temperature/resistance data of EGRL, EGRLL, EGRL5 temperature sensors, or customer needs data to calibrate the sensors. Resolution EGL is replaced by the STD100-250 EGRL - STR100 EGLL  (2 thermistors) was not really replaced, as the average temp calc nowadays is done in the controller. The room version was named EGRLL. All these are for the Vista series. For more information regarding sensors, please visit Exchange Extranet.    Click here for the temperature/resistance chart for the old EGL, EGRL, EGLL5 Click here for the original Product and Installation pdf.

Issue SPU 1201 Universal Pressure Switch – Specification No. 131-1-201 SPU 1202 Universal Pressure Switch – Specification No. 131-1-202 Product Line Field Devices Environment Site requesting a Universal Pressure Switch Cause SPU1201 and SPU1202 obsolescence Original PDF specification sheet is available here: DS21602-0203.pdf. Resolution The SPU1201 and SPU1202 have been made obsolete per the supplier. The closest replacement options that we have are listed below: SPU1201 is a 0.2 – 4.0 Bar device. The replacement options are SPP920 Series SPU1202 is a 12 – 250 mBar device. The replacement options are SPP920 Series Refer to Product Announcement PA-00166 for the SPP920 series Differential Pressure Switches for neutral and slightly aggressive liquids and gases.

Issue There is a need for a single Compatibility Matrix that shows EBO, PME, Energy Expert and relevant software versions all in the same location.   Product Line EcoStruxure Building Operation, Other   Environment EcoStruxure Energy Expert (formerly Power Manager) ETL tool Cause Energy Expert version compatibility information is currently available but is stored in many different places such as release notes and online documentation, rather than one single matrix.   Resolution The full ETL for EBO compatibility matrix is shown in the following table. Energy Expert  PME EBO ETL Integration Utility .NET Framework Power Manager 1.0 7.2.3 1.6.1 3 1.0.14304.2 4.5 Power Manager 1.1 8 1.6.1  1.7.1 4.1 1.0.15306.1 4.5 Power Manager 1.2 8.1 1.6.1  1.7.1  1.8.1 4.3 2.1.16081.1 4.6 Power Manager 1.3 8.2 1.8.1 1.9.x  4.6 2.2.17056.2 4.6 Energy expert 2.0 9 2 5 3.0.18215.3 4.6 Energy expert 3.0 2020 3.0 3.1 6 3.1.19319.1 4.6 Not commercialized  - (n/a) 2021 3.2.3 6 Integrated - (n/a) 4.8 Not commercialised - (n/a) 2022 4.0.2/2022 6 Integrated - (n/a) 4.8 Not commercialised - (n/a) 2023 5.0/2023 6 Integrated - (n/a) 4.8   Great care must be taken when choosing the correct version of ETL to use when integrating Energy Expert and EBO, as there are actually two families of ETL in production.  One ETL designed and tested for PME use only and ETL for EBO designed and tested with an EBO Extract Task specifically for integrating the two systems.  (For example, a version of ETL 4.7 exists, but this is not ETL for EBO and therefore does NOT contain an EBO Extract Task, even though it is a valid version of ETL for the Power Community) New PME 2023 now offers EWS Client 1.2 which can be used to transfer data from EBO to PME instead of ETL.  The merits for and against using this new EWS Client rather than ETL are discussed at length in the PME 2023 System Guide

Issue After 9 straight failed Workstation login attempts the SmartX Controller will be locked out. See Workstation lockout message below.   After 3 failed attempts to add an SmartX Controller to the device administrator the SSH connection will be locked out for the amount of time set in Workstation.    Product Line EcoStruxure Building Operation Environment Building Operation Device Administrator Building Operation Workstation Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Automation Server Putty Cause In order to protect the EcoStruxure system from potential security threats, there have been login lockouts put into place. Both scenarios of lockouts are only temporary. Resolution Locked out of SmartStruxure Workstation Once there has been 9 consecutive Workstation login attempt failures for a single user, that user will be locked out of Workstation for 1 minute.  Locked out of an Automation Server in Device Administrator Once there have been 3 consecutive SSH Automation Server login failures through Device Administrator (Adding an Automation Server into Device Administrator via IP address), the Automation Server will be locked out for a default of 15 minutes.   The SSH Console Lockout time is configurable and can be changed in the Security Manager section in Workstation.   

Issue Current transducers require an additional external resistor fitting to a Universal input to read the current flow, what resistor and input point settings are required? Environment All controller with Universal Inputs (both 5V and 10V). 4-20 mA Cause There is a requirement to define the resistor value to be connected across the input, also the settings for the upper and lower voltage in the input point configuration. Resolution Download the attached Current Inputs.PDF file, although this was originally written for Infinity controllers it is fully applicable for i2 and b3 controllers. Controllers like the i2/b3920, i2/b3810 have 10V inputs other i2/b3 controllers have 5.12V inputs, check the product datasheet specification if you are unsure. The file details the value of the resistor to use in the circuit and the upper and lower voltage settings to enter in the Auto Conversion box in the input point, these will correspond to the sensor reading at 0mA and 20mA, or 4mA and 20mA depending on your sensor output. For controllers that allow the pull up resistor to be switched out, ensure that it is in circuit for these setting to work correctly. The UI-8-10-10V I/O Modules should be set to 0-5V input with the reference resistor On, then setup as per all other 5.12V input controllers. Note: The part numbers listed for the resistors are no longer available through Order Entry and should be sourced from your local stockist. Link to file: Current Input ISM.pdf   Suitable component resistors: For 10V inputs: RS 165-472 For 5V inputs: RS 165-185

Issue The Drayton Theta YBL1 Valve Body / Actuator assembly is to be replaced. Environment Replacement Drayton Actuator Valve YBL1 Cause The Drayton Theta YBL1 Valve Body / Actuator assembly is obsolete. Resolution OVERVIEW The Drayton Theta YBL1 Valve Body / Actuator assembly is obsolete, and there is no purpose built replacement. The Valve Body was available in 1.1/4", 1.1/2" and 2" B.S.P. sizes and was normally installed as a mixing valve in variable temperature, constant volume, compensated heating circuits. No Valve Body / Actuator assemblies are currently available in these sizes. Details of the YB Valve Body may be viewed here.   VALVE BODY REPLACEMENT To replace the YBL1 Valve Body the following is required:- S-E SatchwellMB Valve Body of appropriate size - MB1552 (1.1/4"), MB1602 (1.1/2"), MB1652 (2") Details of the MB Valve Body may be viewed here.   ACTUATOR REPLACEMENT (6-WIRE INSTALLATION) The YBL1 Actuator normally comprised a 6-wire electrical connection enabling it to be operated by a Theta Potentiometric Controller as follows :-  Terminal M1 – Open signal Terminal M2 – Close signal Terminal M3 – Common  Terminal M4 – 135 ohm Feedback Potentiometer – winding Terminal M5 – 135 ohm Feedback Potentiometer – wiper Terminal M6 – 135 ohm Feedback Potentiometer – winding Where 6 wires are connected to the YBL1 Actuator then the Actuator may be replaced by one or other of the following S-E Actuators :- MD10B-24 MD20B-24 (if MD10B-24 not available) Details of the MD10B-24 Actuator may be viewed here. Details of the MD20B-24 Actuator may be viewed here.   LINKAGE KIT A Linkage Kit will also be required in order to enable the MD Actuator to be mounted on the MB Valve Body. Linkage Kit LMD/AR-MB (914-1071-000) Details of the LMD/AR-MB Linkage Kit may be viewed here   IMPORTANT NOTE In such 6-wire installations not only will the YBL1 Valve / Actuator assembly need to be replaced but the associated Theta Potentiometric Controller and its Sensors will also need to be replaced.   CONTROLLER REPLACEMENT The Theta Potentiometric Controller may be replaced by the S-E Satchwell CSC5252 or the CSC5352 Compensator Controller. Details of the CSC Controllers may be viewed here.   SENSOR REPLACEMENT Theta 3-wire Temperature Sensors may be replaced by S-E Satchwell 2-wire Temperature Sensors compatible with the S-E Satchwell CSC 5252 or CSC5352 Compensator Controllers selected from the following as appropriate. Outside Air Temperature Sensor (STO 600) Contact Temperature Sensor (STC 600), or alternatively :- Immersion Temperature Sensor (STP 660) + Sensor Pocket Adaptor (DWA 0001) Room Temperature Sensor (STR 600) – OPTIONAL ONLY Details of the STO 600 Outside Air Temperature Sensor may be viewed here. Details of the STC 600 Contact Temperature Sensor may be viewed here. Details of the STP 660 Water Temperature Sensor may be viewed here. Details of the DWA 0001 Sensor Pocket Adaptor may be viewed here. Details of the STR 600 Room Temperature Sensor may be viewed here.   N.B. ACTUATOR REPLACEMENT (3-WIRE INSTALLATION) Should only 3 wires be connected to a YBL1 Actuator then the Actuator may be replaced by one or other of the following S-E Actuators :- MD10B-24 MD20B-24 (if MD10B-24 not available) Details of the MD10B-24 Actuator may be viewed here. Details of the MD20B-24 Actuator may be viewed here.   LINKAGE KIT A Linkage Kit will also be required in order to enable the MD Actuator to be mounted on the MB Valve Body. Linkage Kit LMD/AR-MB (914-1071-000) Details of the LMD/AR-MB Linkage Kit may be viewed here In such 3-wire installations the YBL1 Valve / Actuator assembly only will need to be replaced, while any associated Controller and Sensors may be retained.

Issue Satchwell ZKM series Rotary Actuator requires replacement due to obsolescence. Environment Satchwell ZKM Rotary Actuator installed on Satchwell MBF series Rotary Shoe Valve Body. Satchwell ZKM Rotary Actuator installed on Satchwell MZF series Plug and Seat Valve Body. Cause Obsolescence of Satchwell ZKM series Rotary Actuator Resolution OVERVIEW The Satchwell ZKM Actuator was compatible with both Satchwell MBF series Flanged Rotary Shoe Valve Bodies and Satchwell MZF series Flanged Plug and Seat Valve Bodies, subject to the installation of an appropriate Linkage Kit. Various models of the ZKM Actuator were available, each differing in the number and type of electrical interface provided, enabling the Actuator to be installed in a range of control applications. Interfaces included Transfer Switches, Auxiliary Switches and Feedback Potentiometers, thus resulting in differing wiring connection options between the ZKM Actuator and its associated Controller and other peripherals. Details of the numerous ZKM Actuator variations available may be viewed here. In view of the differing wiring connection options that may be found on site, it is intended to deal only with the most common 6-wire connection option here. Please therefore check the number of wires connected to the ZKM Actuator before proceeding, as this will assist in confirming the suitability of the ZKM Actuator 6-wire connection option replacement suggestion described here.   1. ACTUATOR REPLACEMENT The Actuator comprising a 6 wire electrical connection enabled it to be operated from a Satchwell Z Monotronic or CZT Climatronic Proportional Controller as follows :- Terminal 1 – Open signal Terminal 2 – Close signal Terminal 3 – Common Terminal A – 135 ohm Feedback Potentiometer – winding Terminal B – 135 ohm Feedback Potentiometer – wiper Terminal C – 135 ohm Feedback Potentiometer – winding If all 6 wires are connected then the ZKM Actuator may be replaced either by the Schneider Electric MD20A Actuator or the M800 Actuator, depending on the type of Valve Body to be controlled :- MBF ROTARY SHOE VALVE BODY APPLICATIONS :- MD20A-24 + Linkage Kit LMD-MBF (914-1070-000) Details of the MD20A Actuator may be viewed here Details of the LMD-MBF Linkage Kit may be viewed here N.B. Should the Satchwell ZKM series Actuator include a wired Auxiliary Switch then the following Accessory should also be installed on the S-E MD20A Actuator as appropriate :- MD-S2 - Two independent SPDT 1mA -- 3(0.5)A, 250 V AC Auxiliary Switches. (914-1061-000) Should the Satchwell ZKM series Actuator include a wired Transfer Switch then the following Accessory should also be installed on the S-E MD20A Actuator as appropriate :- MD-S2 - Two independent SPDT 1mA -- 3(0.5)A, 250 V AC Auxiliary Switches. (914-1061-000) Details of the MD-S2 Auxiliary Switch Kit may be viewed here MZF PLUG AND SEAT VALVE BODY APPLICATIONS :- M800 + Linkage Kit L2SV (880-0124-000) Details of the M800 Actuator may be viewed here Details of the L2SV Linkage Kit may be viewed here N.B. Should the Satchwell ZKM series Actuator include a wired Auxiliary Switch then the following Accessory should also be installed on the S-E M800 Actuator as appropriate :- S2 - Two independent 24 volt 4amp AC-1 rated SPDT Auxiliary End Point Switches. (880-0104-000) Should the Satchwell ZKM series Actuator include a wired Transfer Switch then the following Accessory should also be installed on the S-E M800 Actuator as appropriate :- S2 - Two independent 24 volt 4amp AC-1 rated SPDT Auxiliary End Point Switches. (880-0104-000) Particular care should be taken when selecting an S-E Forta M800 Actuator to replace an existing Satchwell ZKM series Actuator. The S-E Forta M800 Actuator may be used to replace an existing Satchwell ZKM series Actuator but it should be noted that where this is to be connected directly to a Satchwell Controller, an independent Transformer rated to provide the greater level of power required by a single S-E Forta M800 Actuator (50VA) compared to that available at the CZT Controller (10VA) will also be required. (e.g. S-E Transformer Type TR60) Details of the Schneider Electric TR60 Transformer may be viewed here In such installations not only will the ZKM need to be replaced but the associated Proportional Controller will also need to be replaced.   2. PROPORTIONAL CONTROLLER REPLACEMENT The ZKM Actuator was compatible with a number of Satchwell Proportional Controller types including Z Monotronic, CZT Series 1 and CZT Series 3 Z MONTRONIC CONTROLLER APPLICATIONS :- If the Proportional Controller is a Z Monotronic type then this should be replaced by the Satchwell CZT5305 Proportional Controller. The associated Satchwell 3 wire Sensor will also need to be replaced by a S-E 2 wire Sensor compatible with the CZT5305 Details of a compatible Room Temperature Sensor may be viewed here. Details of a compatible Duct Temperature Sensor may be viewed here. Details of a compatible Immersion Temperature Sensor may be viewed here. The replacement Immersion Temperature Sensor may be installed in the existing Immersion Temperature Sensor Pocket with the aid of an Adaptor DWA0001. Details of the DWA0001 Adaptor may be viewed here. Details of the CZT5305 may be viewed here.   CZT CONTROLLER APPLICATIONS :- If the Proportional Controller is a CZT Series 1 or CZT Series 3 type then this should be replaced by the Satchwell CZT5305 Proportional Controller. The associated Satchwell 2 wire Sensor may be retained if desired. Details of the CZT5305 may be viewed here.

Issue When using CIDR (Classless Inter Domain Routing) or Supernetting it is not always obvious what range of IP addresses can be used. Product Line EcoStruxure Building Operation Environment Device Administrator Building Commissioning Tool Cause When subnet masks with values other than 255 are used it is not always obvious what is the range of valid IP addresses allowed.  There is a need for an easy way to determine the range of valid IP addresses for the Subnet Mask being used. Resolution The IP address range can be calculated mathematically but the simplest method is to use a subnet calculator.  The website links below are both examples that will calculate the range of valid addresses for any specified subnet value.   http://www.subnet-calculator.com/cidr.php https://www.calculator.net/ip-subnet-calculator.html   Visit either of the websites for a CIDR / Supernet calculator, enter an IP addresses in the network along with a subnet mask and the calculator will provide the range of addresses that can be used within the subnet.   In addition to online calculators, a number of different subnet-calculator programs are available for Android, Apple and Windows Smartphones.  

Issue Supplemental Documentation on the Menta OPT block for optimized start and stop. Product Line TAC Vista, EcoStruxure Building Operation Environment Menta Function Block Cause The document below is intended to clarify the inputs and configuration parameters of the Menta OPT block and when/how to use them. Resolution Click here to download the example Menta macro A Brief Overview of Optimized Control Optimal Start Optimal Start measures how long it takes a room temperature to reach setpoint each morning when the air-handling unit is enabled. These measurements are then used to predict how long it will take the next time. As time goes on, the predictive algorithm is refined until it becomes quite accurate. An optimally started unit saves energy by only starting as early as is needed, not just an arbitrary hour or two before occupancy. Optimal Stop Optimal Stop is less common. An optimally stopped unit stops running prior to the end of the day. It measures how long it takes before the measured room temperature drifts outside of an acceptable range around the setpoint. This saves energy on cooling a building until 5:00pm (for example) when the occupants are just about to walk out the door. The example in this document will not implement Optimal Stop. Inputs to the OPT Block RoT Room Temperature. If there is just one room temperature sensor being served by the optimally started unit, then this is where it would be used. However, if the unit has several room temperatures or serves many VAV terminal units, consider the following options: Average all temperatures Pick one interior zone Highest room temperature for cooling/lowest room temperature for heating Use return air temperature In all of these scenarios, some consideration should be made for if the input sensors fail: Averaging all temperatures is the most robust method. However, if SNVT inputs are used, it may be necessary to discard invalid values (621.8°F) from the averaging calculation. If one interior zone is used and the temperature sensor fails, the unit will eventually revert to starting as early as is allowed every day. The default value for this is 12 hours early; the example in this document uses 2 hours. If the primary sensor fails, use a secondary, or disable optimal start on a failed condition. Instead of the highest and lowest room temperatures, it may be wise to use the second highest and the second lowest room temperature. This allows for one failed sensor in each direction before the Optimal Start calculation is affected. Using return air theoretically is a lot like using the average of all room temperatures. Adjusting the setpoint to get the desired result might be required. A failed sensor input should disable the Optimal Start calculation. SP Setpoint. Using two OPT blocks – one for Optimal Start cooling, one for Optimal Start heating – allows each to be fine tuned. If there is a morning warm-up sequence, then the heating Optimal Start may be much quicker than the cooling. Using one block requires the internal calculation to adjust as the needs change from cooling to heating, and can be less agile when switching from cooling to heating requirements. OuT Outdoor Temperature. Resets to the curve occur based on the outside air temperature. If it is very cold or very hot outside, the unit will start sooner. This curve is reset automatically as time goes on to better predict the effect outside air temperature has on the controlled space (if AutoAdjust > 0). OpI Operation Indication. In the example of an air-handling unit, OpI would be the fan status. If the configuration parameter OperIndicF is set to 1, then this will be used for internal calculations. Otherwise, it will just use the command as status. This prevents a mechanically failed unit from affecting the calculation. A good rule to follow is if fan status is available, use it. TmL Time left. A time schedule (TSCH) input goes here. This tells the calculation how much time is left before the unit is scheduled to turn on (or off). The OPT block then starts the unit early based on this number. It also ensures that the unit always runs during the scheduled occupied time. Mode Mode is for heating/cooling or enabled/disabled. It is advantageous to always program in a method for disabling Optimal Start through a public variable (PVB). Many times the seeming complexity of Optimal Start is found to be undesirable by building operators and they will ask to have it disabled. Mode could be programmatically set for heating/cooling based on outside air temperature (or some other factor), but in the example in this document, two separate OPT blocks are used and are hard-coded for their respective modes. Configuration Parameters of the OPT Block AutoAdjust AutoAdjust refers to whether or not the OPT block gets smarter by adjusting the curves set initially on the first download. If AutoAdjust is set to 0, then the OPT block will still adjust the start time every day based on the room temperature and outside air temperature, but it will not adjust those early start times based on past experience. Set the AutoAdjust to 1, and the curves will adjust a little every day. Set AutoAdjust to 2 and the OPT block will also adjust the holiday compensation (the unit will start a little earlier after a 3-day weekend, but may need to learn exactly how much as time goes by). To maximize the potential of the OPT block, it is suggested to set this value to 2. RoomTempF Room Temperature Flag. Is a room temperature sensor present? Without a room temperature sensor, it is not possible for the OPT block to adjust its curves. It is guessing at that point based on pre-determined curves. It is not recommended to use OPT without a room temperature sensor. OperIndicF Operation Indication Flag. If OperIndicF is set to 1, then the OpI input will be used for internal calculations. Otherwise, the OpI input is ignored and the command is used as status. This prevents a mechanically failed unit from affecting the calculation. A good rule to follow is if fan status is available, use it. StartTimeLo Start Time at Low Outside Air Temperatures. When it is cold outside, how much earlier should the unit start? This will change between a cooling and a heating optimal start block. If AutoAdjust is set to 1 or 2 then this is just a default value. It will adjust as needed each day, but a good default value is important. StartTimeHi Start Time at High Outside Air Temperatures. When it is hot outside, how much earlier should the unit start? This will change between a cooling and a heating optimal start block. If AutoAdjust is set to 1 or 2 then this is just a default value. It will adjust it as needed each day, but a good default value is important. HolidayComp Holiday Compensation. This is the default compensation for a holiday (longer than 48 hours of continuous unoccupied time). The value is a percentage. If there is a 3-day weekend, how much earlier should the unit start on the following Tuesday? If AutoAdjust is set to 2 then this is just a default value. It will adjust it as needed each day, but a good default value is important. MaxStartTi Maximum Start Time. This is the maximum amount of hours the unit is permitted to start prior to the occupied time. The default value is 12 hours. The first time the unit is downloaded, it will start this early and measure how long it takes to achieve setpoint. 12 hours is very early. The example in this document uses 2 hours. Even if something goes wrong with the internal calculation (failed sensor input, for example) the earliest it could start would be 2 hours early. ETol Error Tolerance. How close to the desired setpoint does the temperature sensor need to be to be considered at setpoint? An error tolerance of 0.5°F is default and is usually acceptable. StopLoTemp, StopTimeLo, StopHiTemp, StopTimeHi, StopTimeErr All of these parameters refer to the Optimal Stop portion of the OPT block. Setting them to 0 disables the Optimal Stop functionality. Output of a OPT Block There are three possible output values of an OPT block: 0 = The unit is off, unoccupied 1 = The unit is on, occupied 2 = The unit is on, optimally started Putting It Into Practice The example below is a Menta Hierarchy Function Block (HFB) and shows HFB inputs to the blocks. The top OPT block is set to heat mode and looks to a heating setpoint. The bottom OPT block is set to cool mode and looks to a cooling setpoint.   OPT_START_HEAT OPT_START_COOL AutoAdjust 2 2 RoomTempF 1 1 OperIndicF 1 1 StartTimeLo 60 0 StartTimeHi 0 60 HolidayComp 0 0 MaxStartTi 2 2 Etol 0.5 0.5 StopLoTemp 0 0 StopTimeLo 0 0 StopHiTemp 0 0 StopTimeHi 0 0 StopTimeErr 0 0 Using the hints and tips suggested will allow not only for proper programming techniques, but also for creation of macro libraries that can be reused and shared to improve effectiveness across business units.

Issue Receive error "Property value out of range" when creating a BACnet interface on the Enterprise Server   Following problems after upgrading SmartStruxure servers to 1.5: Attaching an Automation Server to or detaching it from an Enterprise Server will fail with “Property value out of range” error. Changes to the ~/System/Interface Manager/BACnet fail to be propagated lead-shadow functions through to the child servers. Automation Server controllers dropping offline following an upgrade to 1.5 (BACnet command priority related  also may see numerous "Changeset Rollback errors") Product Line StruxureWare Building Operation 1.1, 1.2, 1.4, 1.5 and above Environment Enterprise Server (ES) BACnet IP Interface Windows XP, Windows 7 and Windows Server 2008 R2 Cause Their may be various items that generate this error, checking the Enterprise Server (ES) system log in the Software Administrator may assist in pin pointing the error.  If you see an error that ends with ~/BACnet Interface/IP Network, then this error is generated when their is no valid IP Network.  For SmartStruxure 1.5 or above or planning to upgrade from 1.4 to 1.5 (and above)  This issue only occurs if a BACnet interface is used and the site has changed the BACnet "Default Priority Level" from the default value of 16, to 8 or a smaller numeric value in the Automation Server while running in V1.4. The "Property value out of range" message relates to the new Force priority level in 1.5 and the Default priority level in 1.4.1 being mismatched. Resolution The ES must be connected to an IP network. To resolve this error follow these steps: Close all Workstations (if running) Connect the Enterprise Server to a valid IP network (with a valid IP address). Stop and Restart the Enterprise Server service through the Software Administrator application. This should now allow the BACnet Interface to be created successfully For SmartStruxure 1.5 or above or planning to upgrade from 1.4 to 1.5 (and above) Please refer to TPA-SBO-14-0005.00 Before upgrading to 1.5 make sure the "Default Priority Level" within the Automation Server is set to 9 or higher.  If the system has been upgraded with the incorrect values, then: If the site uses single servers, or the ES/AS communication still operates correctly, then this can be corrected by changing the setting in both the AS and the ES to a value of 9 or higher.   If after upgrading a multi server configuration and the AS does not stay online, then a Hotfix can be used fix the problem using the following steps: Apply the hot fix #1.5.0.4301; available from Product Support Services Fix the multi-server (by detaching/re-attaching the servers) Correct the two properties (AS and ES). WARNING: It is essential for any BACnet system at 1.5 or later that the "Default Priority Level" must have a larger numeric value than the "Force Priority Level, otherwise some BACnet functions may not behave as expected. Note: This also applies even if the hot fix has been installed. The effects of not setting the Default above the Force Priority level are: If Force Priority Level is equal to the Default Priority Level: Changing the Value of a BACnet value or a BACnet output object will cause the Value to appear Forced. This applies to the BACnet objects in both SmartStruxure servers and those in 3rd party BACnet devices.   If Force Priority Level has a larger numeric value than the Default Priority Level: Changing the Value of objects mentioned above will cause the Priority Override icon overlay to be turned on next to the Value property in the WorkStation’s property grid.   

Issue Replacement for Satchwell DWT0001 or DWT1701 by the STP660 Immersion Temperature Sensor due to obsolescence. Product Line Field Devices Environment DWT1701 DWT0001 Cause Obsolescence of Satchwell DWT0001 and DWT1701 Immersion Temperature Sensor. Resolution The STP660 Immersion Temperature Sensor is the replacement for the DWT0001 and older DWT1701 The STP660 provides the same functionality as the Satchwell DWT0001 and DWT1701, differing only in its appearance, dimensions and terminal identification. A pocket or well is also required and is sold separately. 9121066000 - Brass 9121060000 - Stainless Steel N.B. In the case of a DWT0001 and only the sensor part is required, then the STP660 will fit into the existing pocket (and adaptor). or In the case of a DWT1701 and the sensor part is only required, then a pocket adaptor 9121058000 is needed.