Issue SE7300 and SE8000 room controller fan speeds do not turn off when fan mode is set to auto. When cooling and / or heating is no longer needed, the fan speed remains at low speed. Product Line EcoStruxure Building Expert, Field Devices Environment SE7000 series room controller SE8000 series room controller Cause It is required that the fan be turned off when no demand for cooling or heating is needed. Resolution SE7300 controllers Enter the configuration mode of the room controller. Refer to page 19 of the SE7300 Series Installation Guide for the procedure to enter the configuration mode. In configuration mode, there is a parameter 'AutoFan'. The default mode for this parameter is 'AS'. In order for the fan to stop when there is no demand, the mode should be set to 'AS AD'. AS (Default) = Auto Speed during occupied periods. Fan is always on during occupied periods. Low, medium and high speeds operate on temperature offset from set point. AS AD = Auto Speed / Auto Demand during occupied periods. - Medium and high speeds operate on temperature offset from set point. Low speed operates on demand and will shut down when no demand is present. SE8000 controllers On the room controller, select the fan mode parameter from the home screen. The fan mode must be set to Smart in order for the fan output to function as expected. In Smart mode the fan will turn off when there is no demand for cooling or heating. For SmartStruxure applications of the SE8000 controller This issue can also be seen when binding to the "Value field of the Occupancy Command of the SE8000 controller. Make sure to bind to a priority, not to Value otherwise the fan command will not turn off.

Issue What versions of Visio are required for WorkPlace Tech? Product Line TAC IA Series Environment WorkPlace Tech Microsoft Office Visio (32-bit version only on WPT versions 5.10 and earlier ) Microsoft Office Visio (64-bit version only on WPT versions 5.11 and later) Cause Software requirement - Microsoft Office Visio must be installed on the computer before beginning the installation of WorkPlace Tech. Resolution Below is a list of the WorkPlace Tech revisions and compatible Microsoft Visio versions.  The "Pro" versions are not required.  The "standard" versions of Microsoft Visio are typically recommended.  Only the 32-bit versions of Visio are supported in WPT 5.10 and earlier and only 64-bit versions are supported in WPT 5.11 and later. WPT Visio 3.1 Visio 5 Technical Plus 3.2 2000 SP1 4.0 2000 SP1, 2002 SP1 5.0 2002 SP1, 2003 SP1 5.1 2002 SP1, 2003 SP1 5.2 2002 SP2, 2003 SP1 or SP2 5.3 2002 SP2, 2003 SP1 or SP2 5.4 2002 SP2, 2003 SP1 or SP2 5.5 2002 SP2, 2003 SP1 or SP2 5.6 2002 SP2, 2003 SP1 or SP2 5.7 2003 SP3, 2007 SP1 5.8.0 to 5.8.5 ** 2003 SP3, 2007 SP1 or SP2, 2010 SP1 5.8.6 2007 SP1 or SP2, 2010 SP1 5.8.7 2007 SP3, 2010 SP2 5.9.1 to 5.9.4 2010 SP2, 2013 SP1, 2016 5.10.0 to 5.10.4 2016, 2019, 2021 Office (Visio) 365 Subscription Plans 5.11 2019 64-bit, 2021 64-bit, Office (Visio) 365 Subscription Plans 64-bit ** Microsoft Office Visio 2003 with Service Pack 3 (officially supported for WorkPlace Tech 5.8.0 and 5.8.1, no known issues with 5.8.2 through 5.8.5)

Issue Automation Server - Warm and Cold Start differences Product Line EcoStruxure Building Operation Environment Building Operation Automation server Cause The explanation on the differences between a warm start and a cold start in the documentation and web help may not be clear to some.  Resolution Warm Start: Restarts the controller's application Cold Start: Restarts the controller's operating system An Automation Server can be warm/cold started from Workstation or by using the reset button on the Automation Server. Refer to Reset Functions on Web Help for an explanation of the differences between warm and cold starting the AS.  Basically, you can set the Retain Levels for variables in Building Operation to 'No', 'warm start' or 'cold start'. To change the retain level of a variable and go to its properties.  - Click on the gear icon. - Set the retain level of the variable. 1. Retain level set to 'No' - The variable is reset to the value set when the object was created. When you create an Analog Value object, the value of the newly created object is '0'. A user can set this to another value. When retain level is set for this Analog Value object, after a warm or cold start, the value of this object will default back to '0'. 2. Retain level set to 'Warm start' - The value is set back to the last value set by the user. If a user change the value of an Analog Value object to another value and save, after a warm start, the object will return to the last value set by the user.  3. Retain level set to 'Cold start' - The value is set back to the last value set by either the user or the system (for instance by a program). The operation is similar to the warm start but in this case, the last value set by the system will also be retained. 

Issue Many campuses are configured with 1 BACnet Network ID number for Primary IP that is unique per building whether or not they are in the same IP subnet or multiple (with BBMDs). Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause When reviewing the Technical Reference Guide and searching "BACnet and IP Routing", it does not clearly explain the configuration and it also does not extend to multi-building systems using BBMDs. Resolution BACnet network numbers are assigned at BACnet routers, with a Range of 1-65,534 (where 65535 is reserved for broadcasts). Routed networks are assigned unique network numbers and can only have 1 router per network. Routed networks are usually BACnet MSTP, BACnet Ethernet, and Secondary IP networks. Standard practice is to have primary IP networks consisting of IP routers/devices in the same IP subnet or across multiple IP subnets joined by a BBMD and/or foreign device configuration uses the default BACnet network number 1.

Issue A more in-depth description of each of the Direct Digital Control (DDC) modules in I/NET Product Line TAC INET Environment I/NET DDC DCUs, PCUs, MRs Two Position Module (2POS) PID Controller (PID) Float Module (FLT) Reset Module DDC Hi/Lo Module (HI/LO) Relay Module (Single Pole Double Throw Relay) Calc Module Cause DDC is a system that measures a variable, compares the variable with a known value to determine the error, processes the error using a specific software algorithm, and then produces an output to modify the controlled variable. Resolution Most of these modules are discussed in both TCON 083 or  TCON 299 System Operator Guide for more details. (The System Operator Guide is installed by default on your I/NET Host Workstation) DDC Two Position Module (2POS) This module is used where the final control element is in either one state or another opposite state (ON/OFF, OPEN/SHUT). This type of control will commonly be used for simple heating or cooling systems, starting and stopping motors, controlling water sprays for humidification, etc. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC PID Controller (PID) In Proportional (P), Proportional + Integral (PI), and Proportional + Integral + Derivative (PID) control, the control element moves linearly to a position that is proportional to the deviation and the rate of deviation of the controlled process variable from a prescribed setpoint. This type of control, in any of its three modes, or combinations thereof, is commonly used for the control of modulating valves, vanes or modulating motors where a proportional output control point is used. The proportional output control point may be either an analog output (voltage, current, resistance) or a pulse width output where the duration of the pulse is proportional to the error variation. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC Float Module (FLT) Traditionally, floating control actuates a control device when the error, i.e. the difference between the controlled process variable and the setpoint, exceeds a deadband and maintains the control until the error is within the deadband. The floating controller is based on the same principle however it has been enhanced to include PID control without the requirement for analog output or pulse width position feedback. The output of this controller may be directed toward either a pair of variable pulse width discrete outputs to control a bi-directional drive motor or dual EP value arrangement which is generally described as a "pressure-vent" controller. This type of control is commonly used for the same applications as the PID controller where positive feedback is either unnecessary or economically unsound. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC Reset Module (RESET) Reset is used to develop a setpoint output in an inversely or directly proportional relationship to one or two analog inputs and one or two operator-specific reset schedules. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC Hi/Lo Module (HI/LO) This module is used to provide the highest and/or lowest value from two or more measured variables, most commonly temperatures. HI/LO can be cascaded to accommodate virtually any number of inputs of similar nature. Typically the lowest space temperature would be the most logical to use to directly reset the heating water setpoint. The HI/LO modules provide the control engineer with a convenient alternative method for making the selection. The HI/LO modules may also be used as an OR/NOR selector by using the state(s) of various monitored discrete points. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC Relay Module (Single Pole Double Throw Relay) This module provides a mechanism for selecting one of two values or states based on conditions within the controlled environment. The actions of the relay are controlled by one discrete input and control which of two input states or values is directed to the output. The inputs and output may be either discrete or analog. The actions of this relay are analogous to its electric/electronic counterpart in its simplest form. This module is available in our PCUs and DCUs; and you can customize it for your needs.  DDC Calc Module This module functions similarly to calculations added to a point through the calculation extension editor. This module is only available in Micro Regulators (MR). It is not available in Application Specific Controllers (ASC). 

Issue Integration to the Powerlogic PM800 power meter with the Xenta 500 \ Xenta 700 \ Xenta 900 and Modbus RTU Product Line TAC Vista Environment Xenta 511, 527, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Powerlogic PM800 Power Meter Cause Disclaimer: This device template is intended to provide a starting point for an integrator, and is in no way written to be the mandatory points list for your integration effort. Product Support Services-Dallas has written this device template in an effort to give our customers a starting point and solid example of how to develop a device template for the above product. The integrator will be responsible for any additions or modifications to this device template. Please report any problems to PSS Dallas at product.support@buildings.schneider-electric.com Resolution Please us the following .dev file as a starting point and a guide to the integration. This .dev file contains a set list of registers that PSS assumed would be seen as critical and important to the integration process. If any other data is needed please see this supported document to make the necessary changes.     To use these files in Xbuilder please follow these steps: Extract the .dev file from the .zip file in the link above, and place it on your harddrive. In Xbuilder, right click on the Modbus Master device and chose Add Device Browse to the needed .dev file and choose Open. Rename the newly added device to a unique name within the Modbus Master network.

Issue The Drayton CRL 240 Actuator / Valve assembly is to be replaced. Product Line Field Devices Environment Replacement Drayton Actuator Valve CRL 240 Cause The Drayton CRL 240 Actuator / Valve is obsolete Resolution The Drayton CRL 240 Actuator / Valve assembly is obsolete and there is no purpose built replacement. The associated Drayton Valve Body was available in numerous sizes.  These sizes are not available in current combined Actuator / Valve designs. To replace one of the above Actuator / Valve Body combinations the following are required :- Valve sizes ½” – 2” Valve – MB(1/2" - 2") Actuator -  MD10B-230 (  MD20B-230 could  be used if MD10B-230 is not available) Auxiliary Switch - MD-S1 ( MD-S2 could be used if MD-S1 is not available) Linkage Kit - LMD/AR-MB or the RM3601 actuator without the need for a linkage kit Linkage Kit Select S-E LMD/AR-MB Linkage Kit. (914-1071-000) MBF Valve sizes 65mm – 100mm Could be replaced by the VTRE range To view the MB Valve Data Sheet, please click here. To view the MD10B Actuator Data Sheet, please click here. To view the MD-S1 Auxiliary Switch Data Sheet, please click here. To view the LMD/AR-MB Linkage Kit Data Sheet, please click here. To view the LMD/AR-MBF Linkage Kit Data Sheet, please click here. To view the RM 360 data sheet please click here

Issue When should end-of-line (EoL) terminating resistors be installed on a BACnet/MSTP network? Product Line TAC IA Series Environment BACnet/MSTP network Cause Knowing where to implement the termination helps reduce signal reflections, which might cause issues in the system. Resolution Resistors of 120 ohm value must be installed at each end of a MSTP (or RS-485) trunk segment. They help reduce signal reflections and RF interference. Failure to install end-of-line resistors may result in intermittent communications.

Issue When attempting to edit a graphic on an SBO/EBO ES or AS the Graphics Editor, Function Block Editor or Script Editor reports it has lost connection. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Cause A second instance of the workstation is running on the same computer The firewall is blocking the connection. The password was recently changed during the same session Workstation is connected via HTTPS but there is no valid certificate Resolution Solution 1 If using Remote Desktop (RDP) to access the SBO/EBO ES remotely, a second instance of the workstation could be initiated. Close the workstation on both the remote connection and at the SBO/EBO ES. Then open the workstation either at the SBO/EBO ES or via remote connection, not both.   Solution 2 Check if the firewall has been enabled while logged in to the SBO/EBO ES or AS, and disable the firewall Here is an example for McAfee   Solution 3 Make sure the network information (such as gateway) for the PC is entered correctly.   Solution 4 If you just changed the password of the logged in user, log out and in again   Solution 5 Workstation is connected via HTTPS but there is no valid certificate. Ensure that certificates are installed and trusted on the workstation/server so that no certificate warnings are received or use HTTP to connect to the server.   Solution 6 Update the Certificate Revocation List as described in First time a TGML graphic is opened after logging in it takes a long time for the graphic to load.

Issue Configuring Security Expert Readers Product Line EcoStruxure Security Expert Environment Security Expert Smart Card Readers Cause Security Expert Smart Card Readers have options such as Mifare Reading Mode, LED colors, etc. that can be configured. How the readers are configured will depend on the reader's firmware. Resolution The method used to configure a Security Expert Smart Card Reader depends on the firmware version it is using. There is no way to visually determine the firmware version. To identify what firmware the reader was shipped with from the factory refer to Knowledge Base article Identifying Security Expert Smart Card Readers Firmware. 1. Smart Card Readers with firmware below build 200 - (I.e. 1.04.64) These are older readers which were configured with a serial terminal program by connecting to the reader using a USB-RS485 converter. Please refer to the 'Installer Programming' section of the attached Smart Card Reader Installation Manual - Feb 2017. This has been replaced by a newer version of the manual on Exchange which no longer includes this information. 2. Smart Card Readers with firmware build 200 or above (I.e. 1.04.229) These newer readers do not have a serial interface and will require a configuration card to change reader options. The configuration card (SX-ISO-CONFIG) is ordered from Schneider Electric, see the Security Expert Credentials Order Form for details.

Issue When launching VisiSat 2.1 build 196, 200, or 201, the following error message appears: “Unable to Load the Schneider Electric CET Style DLL” As a result, VisiSat fails to launch. Product Line Satchwell MicroNet Environment Satchwell VisiSat Windows (Windows, XP Professional, Windows 7, Windows Vista Ultimate) Microsoft Visio Cause The error occurs because the Microsoft .NET Framework 2.0 is not installed on the system. VisiSat requires this framework to function correctly. Resolution To resolve the issue, follow these steps: Uninstall VisiSat from your system. Install Microsoft .NET Framework 2.0. Reinstall VisiSat 2.1 build 196. If needed, apply the following service packs: Service Pack 1 (Build 200) Service Pack 2 (Build 201) Reboot your computer. Launch VisiSat. Downloads VisiSat 2.1 Main Software VisiSat Service Pack 1 (Build 200) VisiSat Service Pack 2 (Build 201) VisiSat Documentation & Data Sheets Additional Notes Ensure that your system meets all the minimum hardware and software requirements for VisiSat.

Issue When installing PCT 2 the following error is seen: Error: System.Management.Automation.CommandNotFoundException: The term 'Get-VM' is not recognized as a name of a cmdlet, function,script file, or executable program. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause The Hyper-V Module for Windows PowerShell is not installed. Resolution Follow these steps in Windows 10 to install the Hyper-V Module for Windows PowerShell: Right-click on the Start button and click Programs and Features. In the Programs and Features dialog, click Turn Windows features on or off In the Windows Features dialog, check the box for Hyper-V Module for Windows PowerShell and click OK. The dialog will signal completion and the module will be installed.

Issue Some BACnet devices advertise support for services such as RPM, COV, etc but malfunction when the service is used. An example of such a device is the Johnson Controls TEC2627VVT which advertises support for RPM but fails to upload its objects when SBO uses RPM to get the object list. Product Line EcoStruxure Building Operation Environment BACnet Automation Server Enterprise Server Cause Some BACnet devices with inconsistent protocol implementation cannot process BACnet services such as RPM, COV, etc. Resolution Feature Supported in Version <no-rpm/> 1.8.1 and higher <no-cov/> 1.8.1.23701 and higher <ignore-unhosted-devices/> 3.2.3.9005 and higher (*)   Users can create a rule under the BACnet interface to configure SBO not to use the service. Some rules are global, while others can be for specific BACnet devices. For particular BACnet devices, they are specified by 'Vendor Identifier' and 'Model Name,' which need to match exactly as shown in that device's Properties - Advanced Tab.   Ensure you have installed the version that supports the feature you want to change. Setup file using the no-rpm rule. Use a text editor like 'Notepad' to create a text file or download the same file below. Enter the device's vendor ID (5)  and model name (TEC2627VVT) followed by the rule (no-rpm) using the format seen in the screenshot below. Save the file to the desired location on the PC with a name aiding later identification. Under the BACnet interface, create a new 'Document' object in the 'Application' folder. NOTE: The object MUST be named 'service_blacklist' in all lowercase. Click 'Next,' import the text file created in step 1, and save the 'Document' object. Restart the Server  Once the device is on the block list, SBO will not send 'readPropertyMultiple' requests to the device using only individual 'readProperty' requests. Add the service_blacklist to the EBO Server. Add the no-cov tag if you would like to block that service for this device:  Extended for multiple devices from different vendors simultaneously using this example for reference.   One can add a global rule using this syntax to ignore unhosted devices. * NOTE: It is recommended to remove <ignore-unhosted-devices/> after upgrading to EBO 4.0/2022 and higher because this feature is supported in the BACnet Interface Properties and BACnet Device Discovery view. Device Discovery for BACnet Controllers and IO Modules (se.com)  Once the Server has restarted, check the trace.log file and search for service_blacklist, there should be entries similar to this. 

Issue If the passphrase is incorrect when trying to install a station .bog, the following error message can appear; Transfer failed. com.tridium.platform.daemon.DaemonResponseException: Request to platform daemon at (stationName) failed: bad return code to commit file instance at com.tridium.platform.daemon.DaemonFileUtil.transfer(DaemonFileUtil.java:661) at com.tridium.install.InstallScenario.commit(InstallScenario.java:1444) at com.tridium.platDaemon.ui.stationtransfer.FinalStep.run(FinalStep.java:341) at java.lang.Thread.run(Thread.java:750) Product Line TAC IA Series Environment I/A Series N4 Enterprise Server I/A Series N4 Jace Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause The .bog has not been properly placed in the User Home / Stations for copying into the device or the passphrase is not known. Resolution Always use the Station Copier to install the .bog from the User Home / Stations path If the error message appears, open Workbench and navigate to the "Stations" folder under the "User Home" Expand the station you are attempting to install Double-click the .bog (1) and locate the "Bog File Protection" icon at the top of the page (2) Select the (1) "Force the File to start..." radio button and (2) Update.  Note the information regarding existing passwords. If the message "Cannot display page" occurs when you double click the .bog, open the "Details" and look for missing modules "Cannot load module '......=.....'. Any missing modules will need to be available on the Jace or ES before attempting the force start operation.  

Issue After configuring the system per Setting up a Local / Internal NTP Server, the Automation Server's time would not sync to the local NTP computer's time. Wireshark capture shows a 'Root Dispersion' greater than 10 seconds. In the screenshots below, 10.169.90.13 is an Automation Server (NTP client), and 10.169.90.6 is the NTP server. CLIENT REQUEST SERVER REPLY This behavior of adding 10 seconds to the root dispersion is only observable when using the internal clock otherwise it is 0. This appears to be the intended behavior by Microsoft so that this NTP server would rank lower if using multiple NTP servers that might have more reliable time. Product Line EcoStruxure Building Operation Environment Automation Server (AS) Network Time Protocol (NTP) Cause The NTP client in the AS ignores the time sent by the NTP server if the root dispersion is greater than 'X' seconds (not known at this time) Resolution In the Windows registry of the machine being used as the time server, make the following change:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\LocalClockDispersion The default for this key is “A” in hex. Change this to “0” and then restart the Windows Time service.  Do this by running the following command net stop w32time && net start w32time. Here is what Wireshark shows after the time has been synchronized. SERVER REPLY

Issue Unable to login to Workstation. Getting error "Requested license is not available on the license Server" even though the license for the StruxureWare Enterprise Server is valid. License server does not support this feature (Error code: -18) Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation v1.3/1.4 WorkStation Enterprise Server License Server Cause When using Network Licenses this possibly indicates there was no valid WorkStation license. The Enterprise Server license does not also provide a Workstation license to run Workstation. If using Local Licenses, such as the Evaluation / Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail. Resolution Network License: A new WorkStation license is required to use WorkStation. This would need to be acquired and added to the license Server. The part numbers for these are below. WorkStation software (including editors) Part number Product name Description SXWSWWORK00001 SW-STATION-STD-0 WorkStation Standard, 1 concurrent user license, (no maintenance subscription included) SXWSWWORK00002 SW-STATION-PRO-0 WorkStation Professional, 1 concurrent user license, Professional WorkStation version includes Editor licensing, (includes TGML Graphics editor, Function Block & Script Programming, no maintenance subscription included) Depending on what your requirements are, it may be possible to use the WebStation instead of a dedicated WorkStation for light monitoring duties. There is no part number for WebStation; it is a default feature of the Automation Server and Enterprise Server (with no need for additional licensing) in v1.3. Details on the WebStation and WorkStation can be found at the below links. WorkStation WebStation Local License: If using Local Licenses, such the Evaluation/Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail.

Issue Files required to install EcoStruxure Building Operation Web Reports Server Product Line EcoStruxure Building Operation Environment Building Operation WebReports up to version 3.2.  Note: WebReports is no longer included in Building Operation 2022 and above. Cause Tutorial for configuring Web Reports Resolution EcoStruxure Building Operation WEB Reports Server Release To start installation, download WebReports Operating Guide and WebReports Reference Guide Installation Outline: The WebReports Reference Guide provides detail information about hardware, software requirements, and steps required to configure the applications. The following steps are an overview of the complete installation. Points 1-4 are easily and/or automatically done using "SBO Reports Preparation" available from the Buildings Community. This tool is not officially supported, but has proven to be helpful in many cases. Install and Configured required Windows applications, roles, and features. Outlined in Sections 3.4 of the WebReports Reference Guide Download and install SQL Server 2008 R2 Standard with Advanced Services it requires version 10.5 or later. Follow configuration steps found in Section 3.5-3.6 of the WebReports Reference Guide SQL 2008 R2 Standard with Advanced Services file name SQLEXPRADV_x64_ENU.exe Install .NET framework 4 per WebReports Reference Guide section 3.7 Ensure that the Enterprise server is running on another machine, or at this point install and configure it on the local machine Install WebReports Server using the processes defined in WebReports Reference Guide section 3.9 and 3.10 The online help guide for EcoStruxure has a tutorial which will walk you through configuring the report Server, and running reports: WebReports Overview  If you wish to create custom reports. Please follow the instructions as outlined in How to create custom reports in Building Operation WebReports APPENDIX A: Verifying system is ready for reports installation Before installing WebReports, but after configuring Windows Roles and Features, SQL and install .NET 4.0,(SBO 1.5 uses .NET 4.5) the user should always: Check to see that SQL Server is up and running Check that the user you are planning on installing WebReports with can connect to SQL and Microsoft Reporting Services. Log into SQL using SQL Server Management Studio User should be able to connect and view databases. Connect to the MS Reporting Services URL You can obtain the URL by: Start->All Programs-> Microsoft SQL Server 2008 R2->Configuration Tools->Reporting Services Configuration Manager. Once logged into Reporting Services Configuration Manager click on “Report Manager URL” and click the URL Verify that Reporting Services Manager page loads without error. If you run into issues with the above, a possible solution is to turn of User Account Control Settings. This can be disabled by going to the Windows Control Panel, selecting User Accounts, selecting "Change User Account Control Settings" and moving the slider all the way down. You must restart the PC for this change to take affect. Repeat the above steps and contact PSS if you are still unable to validate the system. APPENDIX B: Upgrading a report server installation As described in appendix A, the logged in Windows user is used to install the report server, and this user must have access to the SQL database. That is also true when upgrading the report server installation, so make sure you are logged into Windows with the correct user. Another option is to SHIFT + right click the installer, and select "Run as other user".

Issue Resource Advisor platform, which serves as a repository for water, gas, and electric invoices, enabling customers to focus on evaluating metered data. Assisting organizations that are committed to sustainability. Setup information. Product Line EcoStruxure Building Operation, EcoStruxure Resource Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Building Operation Enterprise Server Cause Information on setting up Resource Advisor is not available for download Resolution Click this link for an overview of Resource Advisor. Attached is a more detailed document including EBO Setup Guide and links for additional Resource Advisor information.

Issue Blank window while capturing a photo using "Logitech HD Pro Webcam C920". Product Line EcoStruxure Security Expert Environment Security Expert Cause While capturing a user photo using "Logitech HD Pro Webcam C920", it shows up as an image source (in the drop-down along with Topaz). When selected however, the screen is blank. Resolution With this webcam, you need LWS software by Logitech installed on your machine. G Hub has replaced LWS however it seems like G Hub is not currently functional with the integration. Find more information about the  "LWS280" driver HERE.  The driver can be downloaded from the attachment.

Issue Replace Invensys Actuator Model MA5-419-500-0-3 Environment Damper Control Actuator site Cause Replacement Specifications for Obsolete Invensys MA5-419-500 which is a Two Position Damper Actuator, SR, 240V, 50 Hz, 60 lb-in, w/SPDT Aux. Switch Resolution The closest replacement would be the MD5B-24(-S)/-230(-S) On/Off or 3-point 24 V AC/230 V AC Damper Actuator 5 Nm (45 in-lb). Note: This is a Rockford, Illinois offering, which we would not normally have offered this in Europe in the past. There is a range of Non-Spring Return Damper Actuators detailed in Pages 54 and 55 of the below Schneider Electric Catalogue. Similarly there is a range of Spring Return Damper Actuators detailed in Pages 56 through 58 of the below Schneider Electric Catalogue. Damper Actuator Accessories are shown on Page 59 of the below Schneider Electric Catalogue. Schneider Electric HVAC Valve and Actuator Catalogue