Enterprise Server does not start when computer is rebooted or shuts down right after starting it

[Product_Support]

Issue

Enterprise Server does not start when computer is started/rebooted or shuts down right after starting it

StruxureWare Building Operation Software Administrator log shows the following error:

nsp.NspServer The server has made too many unsuccessful attempts to start...

Product Line

EcoStruxure Building Operation

Environment

• Software Administrator
• Enterprise Server

Cause

StruxureWare Building Operation is prohibiting the Enterprise Server from starting up because the ES has exceeded the number of startup retries defined in server_startup.properties.

When the server_startup.properties file is opened in a text editor, the first line indicates a startup failure.

NspServer.Startup.Service.Status: fail

Resolution

Windows XP: This is caused by a dependency, set in the registry, on the service netprofm (Network List Service), which exists on Windows Vista and later, but not on Windows XP.

The error has been verified on a new installation of Windows XP. Steps 1 and 2 below help to resolve this on the XP operating system.

Windows 7 and Windows Server 2008 R2 including Virtual:

1. Start ES manually from the Software Administrator. If this fails, the log in the Software Administrator explains why.
2. Start the ES manually from the Services listed in Services (Start, My Computer, right-click, Manage, Services click the + to find Services) find StruxureWare Enterprise Server
3. Go to the Software Administrator and modify the HTTP, HTTPS, and TCP ports to available ports. (suggested: 81, 444, & 4444).
   
4. The number of startup retries is defined in the following file:
   1.2.0 and below : C:\Program Files\Schneider Electric\StruxureWare X.X\Enterprise Server\etc\server_startup.properties
   1.3.0                  : C:\Program Files\Schneider Electric StruxureWare\Building Operation X.X\Enterprise Server\etc\server_startup.properties
   1.4.1 and above : C:\ProgramData\Schneider Electric StruxureWare\Building Operation X.X\Enterprise Server\db\etc\server_startup.properties
   Increasing this threshold in server_startup.properties will allow the Enterprise Server to have a better chance of achieving a successful startup.
   
   server_startup.properties -- Original settings
   NspServer.Startup.Service.Status: fail
   NspServer.Startup.Service.Status.NbrOfConsecutiveFails: 2
   NspServer.Startup.Service.Status.QuitRetryAfterNbrOfConsecutiveFails: 2
   
   server_startup.properties -- Threshold increase to 10 retries.
   NspServer.Startup.Service.Status: success
   NspServer.Startup.Service.Status.NbrOfConsecutiveFails: 0
   NspServer.Startup.Service.Status.QuitRetryAfterNbrOfConsecutiveFails: 10
    
5. Last option, and please go through all the previous steps mentioned before attempting: Open regedit and go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Building Operation X.X Enterprise Server. Open the DependOnService and remove the first line (netprofm) and then reboot. The ES will now start automatically.

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Alternative Workarounds

1. Go to Computer Management by right clicking on Computer and going to Manage.
   
2. In Computer Management, go to Services and Application > Services > Building Operation X.X Enterprise Server. Right click on Building Operation X.X Enterprise Server and go to properties.
   
3. The two different settings that can be changed so that the Enterprise Server starts automatically as a service after a reboot are as follows.
   1. Under the General tab, change the Startup type from Automatic to Automatic (Delayed Start).
      
   2. Or under the Recovery tab, change the Restart service after to a value of 3 or more minutes.