Building Automation Knowledge Base

Issue No Access events reported by controller on list view, event view or door access event tab, AccessLog has value of 0 Environment CyberStation ACX2 NC2 Cause The Access Server system value was set to an incorrect value. The value should be either... 1. CyberStation id value (191-254) to enable remote validation 2. The same as the ACCId of the controller. (to disable remote validation) In the case at hand the AccNetId of the ACX5740 was 19 but the AccessServer was set to 48. Resolution Set the AccessServer system variable to the correct value.

Issue First Day of Week is incorrect Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Building Operation  WebStation Cause Calender/Schedule has the week starting on Sunday/Monday and the first day of the week in my region is Monday/Sunday. Resolution WorkStation Exit the Building Operation WorkStation. In the Operating System for Windows, select Start - Control Panel - Clock Language and Region. In Region and Language on the Formats tab, find First day of week and adjust to your regions choice: Open up Building Operation WorkStation and see your calendar changes the first day of the week to match your choice: WebStation Navigate to web_root/localization folder under the ES and find the Local-en.US.js.gz file to edit Using WordPad++ below I find the "First_Day_Of_Week" as shown below and change from "1" to a "2" then save, and using my zip software, I save to format gzip. Notice in the above screenshot the renamed OLDlocal-en-US.js.gz and the new one is in place. Now you can see in WebStation the first day of the week is Monday rather than Sunday

Issue Cannot establish CANbus communication between MPM controllers.   Environment MPM controllers, any version Cause The CANbus trunk is missing the end of line resistors on the two end MPM controllers.  Each of the MPM controllers which are at the end of the CANbus trunk must have an 120 ohm resistor installed. Resolution Install a 120 ohm resistor at both ends of the CANbus trunk.

Issue If we want to use a NTC 1,8K sensor on an input of a SEC-TE module do we need to scale the input by a script program then?   Environment SEC-TE Cause To scale the input reading, we need a script. Resolution Link to file for LUA script file.

Issue Unable to use Windows domain login to WebReports. Environment StruxureWare Building Operation WebReports Cause Windows domain login is not currently a feature that can be used with WebReports. Resolution The use of Windows domain login to WebReports has been entered as a future enhancement request but it is not currently assigned to a version.  UPDATE: As of EBO 2.0 the change request has NOT yet been implemented.

Issue Cannot discover wireless devices in MPM controller. Environment MPM controllers, any version Cause The Pan ID was set correct under the ZigBee Configuration property.  However when viewing the Pan ID setting under ZigBee Configuration, the Pan ID entered in the Settings box does not match the one displayed in the Current Configuration box.  The Zigbee Configuration Pan ID has somehow become corrupted. Resolution Reboot the MPM controller.  If a reboot does not clear the issue then the controller will have to be restored to factory default settings.  - Backup the MPM controller and then restore the MPM back to its original factory setting.

Issue How can the Continuum version and features that are activated be viewed on a Keyless license? Product Line Andover Continuum Environment HASP Keyless License Hasp Key Utility Cause It is not known what version and features are enabled on the keyless license. Resolution From the Program Files\Continuum folder, launch the HaspKeyUtility application. Select the button labled Show Key Information. The license information will be displayed.

Issue Having trouble getting the stand-alone system to start-up Environment SmartStruxure Lite Multi-Purpose Manager Cause Communication between the SEZ7656 (Master) and one or multiple SEZ7260 (Slave) cannot be established Resolution 1 - SEZ7000 BACnet network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000B                       Rooftop controller: 1.  Press & hold (MENU) key until you see "Pswrd Set" 2.  Press (NO) to go to next parameter 3.  Leave "RTC MAC" to (4) 4.  Change "RTC Baud" to (38400) then press (YES) 5.  Press (NO), press (MENU), "Exit Menu" press (YES) 6. Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E-A4.EN.4.2013.v1               II-SE7000-SEZ7656F1045B-A4.EN.4.2013.v1               II-SE7000-BNETRTU-A4.EN.4.2013.v1     SEZ72(60)x5000B                                 Zone thermostats: 1.  Press & hold (Override) key until you see "Pswrd Set" 2.  Press (Override) to go to next parameter 3.  Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.  Change "Zone Baud" to (38400) on all thermostats 5.  Leave Get From at (255) 6.  Leave "RTC MAC" to (4) on all thermostats 7.  Let the thermostat reset 8.  Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 9.  Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X-A4.EN.4.2013.vi   ----------------------------------------------------------------------------------------------------------------------------------------------   SEZ7000 ZigBee network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000W                      Rooftop controller: 1.    Press & hold (MENU) key until you see "Pswrd Set" 2.    Press (NO) to go to next parameter 3.    Leave "RTC MAC" to (4) 4.    Set “PAN ID” to (1) 5.    Change "Channel" to (15) 6.    Press (NO), press (MENU), "Exit Menu" press (YES) 7.    Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E1045W-A4.EN.1.2013.v1                II-SE7000-SEZ7656F1045W-A4.EN.4.2013.v1                II-SE7000-WRTU-A4.EN.4.2013.v1     SEZ72(60)x5000W                    Zone thermostats: 1.    Press & hold (Override) key until you see "Pswrd Set" 2.    Press (Override) to go to next parameter 3.    Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.    Set “PAN ID” to (1) on all thermostats 5.    Change "Channel" to (15) on all thermostats 6.    Leave “Get From” at (255) 7.    Leave "RTC MAC" to (4) on all thermostats 8.    Let the thermostat reset 9.    Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 10.   Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X5x45W-US.EN.4.2013.v1   ----------------------------------------------------------------------------------------------------------------------------------------------   2 - SEZ7000 Troubleshooting :   Com Lost:       BACnet/ZigBee:                        Ensure RTU and Zone thermostats are compatible:             - Old models:                            SEZ7656(B)1000x only work with SEZ72(00)x5000x             - Current models:                      SEZ7656(E,F,H,R)1000x only work with SEZ72(60)x5000x   Ensure all thermostats have a unique MAC address.  If "RTC MAC" = 4, none of the Zone thermostats can use Zone MAC = 4     BACnet network wiring: -Daisy-chain only, no "T" connections -Use (+) and (-) terminals only, never use (REF) terminal -Use 2-22 low-capacitance shielded communication cable, attach shield at every junctions, tape and push back in the wall, only ground one side of the network -Install End-Of-Line, 1/4 watt, 120 Ohm resistor on both ends of network, install across (+) & (-) terminals)     3 - SEZ7260         FAQ's Q.   I only have access to the first few configuration parameters in the SEZ7260 zone thermostats. A.    Set "Get From" parameter to 255.   Q.   Some SEZ7200 don’t display outside air temperature. A.    If the thermostat display doesn’t scroll then set “Menu Scro” parameter to (On). The thermostat should scroll “Room Temp”, “Occupied”, “Out Temp” if Out Temp is missing then this thermostat doesn’t communicate with the RTU controller.  Verify the wiring and the network parameters.   Q.   Some SEZ7200 display outside air temperature at 0°F and this is not the right temperature. A.    This thermostat is randomly loosing communication with the RTU controller. Verify the wiring and the network parameters.   Q.   Floating damper does not open or close A.    This is probably cause the Common of the damper actuator is wired to Zone thermostat “24 Com” terminal, it should be wired to “24 Hot” since BO1 & BO2 terminals are switching Common.   Q.   BO5 reheat baseboard output doesn’t work. A.    Look at parameter “BO5 OALK” if outside air temperature is warmer than 32°F (default) then the output is disabled.  Look at “RehtConf” parameter.  Using a short wire, jump the BO5 – BO5 terminals, if the baseboard still don’t work then it’s something else, not thermostat related (wiring, relay …)   Q.    Can I use 24 Vac from another transformer (duct heater, baseboard relay …) on BO5 output? A.    Yes BO5-BO5 is an isolated triac contact, it can switch 24 Vac from another transformer.

Issue How can a Continuum and a Schlage AD Series integration system be configured to unlock different doors, on the same controller, on different time schedules? Product Line Andover Continuum Environment Continuum Schlage Xdriver Schlage AD Series locks Cause The documentation states, "Unlock schedule is supported, only one schedule point per controller." Resolution There is only one door unlock schedule allowed per controller. You must use the xDriver point. Therefore, there is no way to unlock different doors, on the same controller, on different time schedules using the door force unlock schedule on the door editor options tab. However, you can create additional schedules, but instead of attaching them to the door unlock schedule, the schedule will trigger a PE program and toggle the door permanent unlock attribute. Be aware that the PermanentUnlock Clear event is not captured. If this method is used, the customer could only see the permanent unlock event and not the Clear event.

Issue Does SmartStruxure Lite support GPRS? Environment SmartStruxure LIte Cause End customer request Resolution GPRS has not been tested.  3G is recommended over GPRS. The 3G cradlepoint solution was tested and is currently implemented on a project. However, it was not tested with all phone providers and is not supported.

Issue In for example TAC Vista it was possible to specify the subnet/node address when adding a Lon device, is it possible to do this in any way in StruxureWare Building Operation(SBO)? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation version 1.6.1 and earlier Cause In version 1.6.1, this is not possible. Resolution The plan is to add this functionality to SBO version 1.7.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x  Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue I/NET will run in application mode, but will quickly shut down when in service mode Product Line TAC INET Environment I/NET Configuration Profile I/NET Seven Cause The I/O Server can be configured to auto shutdown whenever the I/NET Workstation application is closed. If this setting is used, the service will stop whenever I/NET Workstation is closed as well. Resolution Open the I/NET Configuration application. [Start>All Programs>I/NET>INET Config] Click on the Radial button so that I/O Server is maintained when no clients are present. Do NOT use the shutdown option when using I/NET as a service  

Issue Does the Valve & Actuator Selection Tool work on Windows 8? Environment Valve, Actuators Cause Current desktop, laptop, and tablets are installed with Windows 8 Resolution Until a newer version is released, the following work-around will allow the Tool to operate in a Windows 8 environment: To install, the program will need to detect .Net 2.0.  To do that, ensure some .Net features are on.  Internet access is required.   1.  Go to Control Panel - Programs - Programs and Features and in the upper left will be a link to "Turn Windows Features on or off"  -  click that. 2.  From the Windows Features Screen, make sure there are check boxes next to .Net Framework 3.5 and the two boxes below it as shown here: 3.  Restart Windows and then install the Valve & Actuator Selection Tool 4.  Turn off User Access Controls in Windows.  Go to User Accounts and Family Safety (Control Panel) - User Accounts  - click the link to "Change User Account Control Settings".  In the dialog that follows - move the slider to the bottom (Never Notify) 5.  Right-click on the Valve & Selection Tool icon on your desktop (from the installation in step 3) and choose "properties". 6.  On the Compatibility Tab - check the box to run the program in Windows 7 compatibility mode and the box to run the program as administrator. 7.  Run the Valve & Selection Tool program.

Issue When using the SmartStruxure Interface, is it necessary to configure any DCOM or firewall settings to run TAC Vista and SmartStruxure on different computers? What protocol is used for communication between the SmartStruxure interface for TAC Vista and the ES? Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista server TAC Vista SmartStruxure Interface SmartStruxure Enterprise Server (ES) Cause Communication issues between interface and SBO Resolution Only HTTP/HTTPS are used. You can configure the interface to use only one of the protocols. You can also configure what ports to use.

Issue What is the maximum number of registers that can be read/written using the multiple read/write function codes in Modbus Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Modbus Register Groups Cause When deciding how to group registers using a Modbus Register Group, what are the maximum number of registers that can be grouped. Resolution There is a limit to the number of packets that can be polled in a single packet, however, if this number is exceeded then two or more polls will be made (blocks).  The nominal Read multiple registers maximum is 125 16 bit registers (250 8-bit bytes, so the register count will vary for 32 and 64bit polls).  The Register Group Properties Tab shows the number of blocks being polled. The Modbus register grouping function has a direct effect on system performance. A poorly grouped device can easily increase the overall poll time as points, or blocks, in each Modbus network are polled sequentially.  See the section "Batch Read Function" in the EcoStruxure Building Operation Technical Reference Guide for full details. Note: Multiple group writes are not possible and are not controlled via Modbus Register Groups.  

Issue The sending MicroSmart controller has revision 9 firmware.  The receiving MicroSmart controllers have revision 10 and revision 11 firmware.  How can a point value be broadcast? Environment MicroSmart controllers Cause Peer-to-peer sharing of data was introduced to the MicroSmart controllers with revision 10 firmware. In this scenario, the revision 9 controller cannot broadcast (or receive) peer-to-peer. Resolution Link the sending point and the receiving points to the DMS. Depending on the programming, use the sending DMS point with the receiving DMS point and the value will be available down in the MicroSmart controller.

Issue Continuum Add-on Reports will not launch Environment Continuum Add-on Reports Cause Workstation PE Programs disable and will not run Resolution 1.  Make sure there's Plain English program code in the workstation PE Program.   2.  Make sure the workstation PE Program (such as "Reports_Suite") is enabled.  3.  Make sure "Reports.exe" exists in the "..\Continuum_Reports" directory   4.  If the workstation OS is Windows 7 64-bit, make sure the "ReportPath" statement in the PE Program reads ReportPath = "C:\Progra~2\Continuum_Reports” and NOT ReportPath = "C:\Progra~1\Continuum_Reports”    If the PE program keeps disabling:   a.   Launch a DOS command prompt b.   CD \ c.   CD progra~2   If there's a DOS error stating that the directory cannot be found, 8-DOT-3 file names are not enabled and "Program Files (x86)" cannot be referenced as "progra~2".  If this is the case:   A.   Uninstall Continuum Reports B.   Install in C:\Continuum_Reports C.   Change the "Reports_Suite" PE program (and all other workstation PE programs)   ReportPath = "C:\Continuum_Reports" In General, make sure the C:\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Make sure C:\Program Files (x86)\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Questions / Problems can be send to COE.Support@Buildings.Schneider-Electric

Issue Getting an "Invalid status code: 401 Access Denied" error when doing a "Save Runtime DB" of the localhost or a "Get" to save a remote UNC station to the localhost. The errors read: Error when doing a “Save Runtime DB” of localhost station:  tridium.nre.net.HttpException: Invalid status code: 401 (Access denied)            at tridium.ui.admintool.DbAdminConfigPanel.doRemoteBackup(DbAdminConfigPanel.java:1100)            at tridium.ui.admintool.DbAdminConfigPanel$Worker.run(DbAdminConfigPanel.java:1224) Error when doing a “Get” of a remote UNC station:            java.io.FileNotFoundException: c:\niagara\r2.301.535\stations\anystation\config.sns (Access is denied)            at java.io.FileOutputStream.open(Native Method)            at java.io.FileOutputStream.(Unknown Source)            at java.io.FileOutputStream.(Unknown Source)            at tridium.ui.admintool.DbAdminConfigPanel.doOnlineGet(DbAdminConfigPanel.java:848)            at tridium.ui.admintool.DbAdminConfigPanel.doGet(DbAdminConfigPanel.java:764)            at tridium.ui.admintool.DbAdminConfigPanel$Worker.run(DbAdminConfigPanel.java:1216) Product Line TAC IA Series Environment WorkPlace Pro ES UNC Cause Either the username or password, or both, being used are invalid. A valid username and password must be entered to perform a "Save Runtime DB" of the localhost, or a "Get" to save a remote station to the localhost. Resolution Use a valid station username and password to perform these functions on the localhost.  

Issue How to select between the RS232 and RS485 port on a bCX1 controller when sending / receiving ASCII data. Environment Serial port Plain English Driver RAW Mode Bcx1 9640, 4040 Cause Unable to select RS485, the controller only transmits/ receives through RS232. Resolution There is no switch exposed to Plain English that allows you to use the RS485 port on Comm2 of a bCX.  A Netcontroller II would be able to do it as on Comm1 & 2, it has both RS232 & RS485 full circuits that work in parallel. So when you print from Plain English, the data goes out of both ports. You just need to control the RTS line of the port to switch between transmitting or receiving on the RS485 as it is half duplex. The way the bCX Comm2 is wired internally it defaults to RS232 but there is no exposed parameter to switch to RS485. In the Modbus RTU X Driver there is the special parameter (Function 99) that has to be set to switch between the ports, but this switch is at a level that only an X Driver can access. The options are: Use a Netcontroller II , or use a RS232/ RS485 converter (ensure it is not line powered), with the PE program sending / receiving on the RS232 port of the bCX. Possibly move to Comm1 of the bCX freeing up Comm2 for use with Infinet or BACnet controllers (assuming the node count is not 0).