Issue A controller or controllers don't communicate reliably on an I/NET LAN, often somewhere in the middle of the network. Product Line TAC INET Environment I/NET Site Cause As the signal travels down the cable it is affected the "characteristic impedance" at a relatively constant amount. As the signal approaches the end of the network, that impedance increases to completely "open" at the end. According to Ohms law, the higher the resistance/impedance, the higher the voltage will be as the current is applied. Therefore the signal will gain enough energy to be reflected back up the cable as noise. The controller(s) that is (are) most affected are located at the point where the reflection from the end of the network arrive during the original signal. Resolution Placing a 120 - 180 OHM 1/2 Watt Resistor at both the physical ends of the Controller LAN will clamp those reflections since the resistor is fairly close to the characteristic impedance of most cables. The Sub-LAN works differently than the Controller LAN, so DO NOT use a 120 - 180 OHM resistor on the Sub-LAN. Instead, use a 620 OHM resistor placed at both physical ends of the Sub-LAN. The reason for this is that if you use a 120 - 180 OHM resistor at each end of the Sub-LAN wiring, you remove the bias needed by the "Mark-Space" signal on the Sub-LAN. The 620 OHM resistor is large enough to absorb some of the noise without messing with the Comm. However, you might notice a slight decrease in signal strength. Also, refer to the article I/NET Controller LAN (C-LAN) Requirements for additional details. 

Issue What are the cable requirements? What is the maximum wire length? When do I add a repeater? What is the maximum number of repeaters allowed? Product Line TAC INET Environment I/NET Controller LAN, C-LAN Cause Incorrectly run controller LAN wire can cause communication issues between I/NET controllers and hosts. Resolution C-LAN should be run using: Two wire, twisted pair, shielded cable 24 AWG (0.206 mm2) or larger 30 pF/ft. or less between conductors 55 pF/ft. or less conductor to shield 80 - 150 ohm impedance The maximum controller LAN length is 25,000 feet (7,620 meters) assuming 4 repeaters are used. A repeater should be installed: To segment every 32 controllers Or if the LAN length exceeds 5,000 feet (1,524 meters). The maximum number of repeaters allowed is 4.

Issue Can an export file from one version of EcoStruxure Building Operation(EBO) be imported to another version of EBO?  Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Export files are in general NOT backward compatible. A Script or Function Block Program that is exported from for example version 3.1.x is NOT guaranteed to import successfully into an earlier release Resolution Starting in version 3.0.x, import files exported from a later release than where they are imported will be denied. An export file from 3.1.x cannot be imported in 3.0.x. An export file from 3.0.x can however still be imported in 2.0.x, but it's not recommended, and it may fail to import successfully. In version, 3.1.x import files exported from versions older than version 1.3, will be denied. Starting in version 3.2.x, import files exported from versions older than 1.8.x will be denied.

Issue Will a TAC Xenta 28x, 30x, 401 controllers do time synchronization in the Lon network? Product Line TAC Vista Environment Xenta 401 Xenta 281/282 Xenta 301/302 Cause The TAC Vista server will synchronize the time of all of the TAC Xenta controllers in the Vista database every 10 minutes by default but the time can be changed by a value greater than the Delta time setup in the Vista database and an update forced. Resolution The TAC Xenta group master will send out the time to all TAC Xenta devices in the group once a day and this time interval cannot be changed. If the time in the TAC Xenta Master is changed for example by the OP-panel it will send out the time to all TAC Xenta devices in its network.

Issue How to collect log files from the Project Configuration tool. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause When contacting Product Support about issues with the Project Configuration tool, log files should be provided. Resolution Go to the PCT installation folder and run the program called LogCollector.exe located there. The default installation folder for versions 1.2 and higher is: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool" and "C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool" for previous versions. Click Collect logs A program log of what LogCollector has done is displayed. A zip-file containing the collected PCT logs is created on the desktop.

Issue Unable to configure Notification Report Template to filter the entries from a trend log that will be shown in the report Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause In many cases it is desirable to show a sub-set of entries from the trend log included in a report filtered by a criteria such as date range   Resolution As of EBO version 3.1 the only way to specify a sub set of entries is via the 'Number of records' property Starting in version 3.2x, the Notification Report Template configuration will allow filtering by custom date as well as providing the following built in filters Today Yesterday This week Last week This month Last month This year Last year

Issue Replacement Satchwell pneumatic parts not available or obsolete and other pneumatic control brands e.g. Barber Colman used in the UK marketplace. Product Line Field Devices, Other Environment Pneumatics Part Number examples: 541, T100, 2212 Cause Replacement parts required. Resolution Contact OEM Comfort Telephone: +44 (0) 208-344 8777 Website: http://www.secureseal.com/ Email: lewin@secureseal.com

Issue How to configure BACnet networks in an IA Series Jace Product Line TAC IA Series Environment I/A Series G3 (AX) ENC (Jace) I/A Series N4 ENC (Jace) Cause Need for a detailed approach to IP and MSTP network setup. Resolution This video explains the steps necessary to configure a JACE to Communicate with BACnet IP and MSTP controllers.

Issue How to use RoamIO to set the Infinet ID of Infinet device to zero before re-deploying the device. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Service Tool Cause Need a way to set the Infinet ID of Infinet device to zero before re-deploying the device. Resolution  This video demonstrates… Tell if the i2 device has an Infinet ID assigned by observing the TD/RD LEDs on the device. Use the RoamIO to connect directly to the i2 device and reset its Infinet ID to zero. Confirm by visual observation of the device's TD/RD LEDs that the ID has been successfully set to zero.

Issue How to properly share background images across multiple Security Expert Client machines. Product Line Security Expert Environment Security Expert Cause It may, in some instances, be required or best practice to have a single location to store Floor Plan background images, this provides easier management of where these files are kept when using multiple clients.  Below is an example of how to set up a network share of background images. Resolution There are two methods for using Floor Plan background images across multiple client machines. Method 1 - Copy the images to each PC Set the background image to the local image file. Copy that image file to each client PC and save it in the same local network folder. Method 2 - Share the images folder on a network share that all client PC's can view. Ensure all PC's are in the same Domain or Workgroup. In each client PC, have configured an Admin user or the same user with access to the network location on the server. On the server, share the image folder with the user in step 2. Floor Plan Properties In the Floor Plan map, use the network path to the shared folder/file. Background File On the client PC's ensure the same user in step 2 is created and can see the network share by browsing to it. Network Share

Issue What is the procedure for upgrading firmware in an I/A Controller? Product Line TAC IA Series Environment Workplace Commissioning Tool I/A Series MNB Cause Improvements to MNB firmware require upgrades to be made periodically to the controllers. Resolution This video demonstrates how to upgrade MNB devices with the I/A Commissioning Tool.

Issue In version 1.2.2.22 you don't get a confirmation when the ES/AS is deleted. The AS or ES is gone after clicking on the Delete button. When an ES or AS was deleted from a project in earlier versions of the PCT you had to enter a password for the admin account as confirmation.   Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) version 1.2.2.22 Cause The confirmation when deleting a device in PCT is taken away in version 1.2.2.22 Resolution When starting the ES/AS be very careful, the start button is just under the delete button.

Issue Unable to open servers in PCT from Webstation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause The incorrect IP address or ports used in the browser. Resolution Select the server from a project. Expand the Properties tab from the right-hand sidebar Record the Engineering IP address and HTTPS port number Open a browser and enter "https://{IP address}:{port}" or ""http://{IP address}:{port}"  

Issue PCT core and memory setup documentation does not exist Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause It is unclear what PCT core and memory settings should be configured for different kind of projects.     Resolution For optimal use, the minimum recommendation “Cores” should be limited to four (4), and have two (2) GB of “Memory” allocated Should you notice your CPU usage increase past 75%, the number of Cores can be increased as needed to help stabilize the system and maintain efficiency. Additional memory can be allocated for larger projects with many AS’s or multiple users working on the project at the same time. The amount of memory will be limited by the available memory on the machine, and the memory allocated to all the projects that are running.  

Issue Having inconsistent results installing PCT on various host platforms. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Having difficulty installing PCT successfully. Resolution PCT "Server Mode" installation Sign in and add the computer to the domain Download and install the PCT Server software with an Administrator account Select the “Server” Setup Type Select the hardware Ethernet Connection for the network adapter Allow the Virtual Box installer to complete Reboot the computer Disable Windows Firewall as needed, or add the required firewall rules to allow connections to the PCT If desired, download and install the EBO License Administrator, and any required versions of EBO Workstation and Server Packages (1.9, 2.x, 3.x). Individual User Laptop Setup Download and install the EBO License Administrator, and any required versions of EBO Workstation (1.9, 2.x, 3.x) Download and install the PCT Client software Individual User Laptop Usage Open the PCT client and connect to the desired PCT server Enter the IP address of the PCT server machine to connect once, or click the “Setup for use with remote server” link to adjust the properties of the PCT client to always connect to the same PCT server Once connected to the PCT server, install all the desired Server Packages for the first use Create a new project, or open an existing project If the project’s servers are not running, start them Once the required servers are running, open Workstation to develop the project   For the purpose of testing the procedures described above, following hardware was used.   OPTIPLEX 7060 Micro XCTO Intel vPro Technology Enabled Dell Data Protection Threat Defense Subscription, 3 Years US Order Standard BIOS - Fastboot - Auto Asset Report Thermal Pad 2 512GB PCIe NVMe Class 40 Solid State Drive 32GB 2X16GB DDR4 2666MHz Non-ECC Shipping Label for DAO Intel Core i7-8700 (6 Cores/12MB/12T/up to 4.6GHz/65W); supports Windows 10/Linux TPM Enabled CMS Software not included MOD,PLCMT,QSG,7060,MFF,DAO1 OS-Windows Media Not Included SW for 7060 with Win10 OS No Integrated Stand option OptiPlex 7060 Micro with 130W up to 87% efficient adapter No Wireless LAN Card No Anti-Virus Software Desktop MFF BTO Standard Shipment No Intel Responsive No Additional Hard Drive Intel Unite Software Not Included Safety/Environment and Regulatory Guide (English/French Multi-language) No Productivity Software No AutoPilot Win 10 Pro 64 English, French, Spanish Ship Material for OptiPlex Micro Form Factor 130W AC Adapter Regulatory LBL for 130W adapter (65W CPU Chassis) No CompuTrace No UPC Label US Power Cord 8th Gen Intel Core i7 vPro processor label No Option Included No FGA Energy Star Dell Developed Recovery Environment Waves Maxx Audio Dell Client System Update (Updates latest Dell Recommended BIOS, Drivers, Firmware and Apps) Dell(TM) Digital Delivery Cirrus Client SupportAssist Not selected in this configuration NO ADAPTER No Cove Black Dell MS116 Wired Mouse Black Dell KB216 Wired Multi-Media Keyboard English No PCIe add-in card 5 Screw for SSD/DDPE ProSupport for Dell Data Protection Threat Defense, 3 Years ProSupport Plus: 7x24 Technical Support, 3 Years ProSupport Plus: Next Business Day Onsite 3 Years ProSupport Plus: Keep Your Hard Drive, 3 Years ProSupport Plus: Accidental Damage Service, 3 Years Dell Limited Hardware Warranty Plus Service

Issue How can I derWho-is broadcasts are causing a large amount of BACnet network traffic Product Line TAC IA Series Environment I/A Series MNB I/A Series WorkPlace Commissioning Tool Wireshark Cause Experiencing network issues caused by Who-is broadcasts.  Resolution This video demonstrates how to... Troubleshoot a Who-is Broadcast Understand what initiates a Who-is Broadcast

Issue How can Workplace Commissioning Tool be used to backup projects and restore of I/A devices? Product Line TAC IA Series Environment I/A Series WorkPlace Commissioning Tool I/A Series MNL controllers I/A Series MNB controllers  Cause Define the procedure for backups/restore in Workplace Commissioning Tool Resolution This demostration shows how to perform backup and restore procedures using Workplace Commissioning Tool

Issue Who-has Broadcasts are causing a large amount of BACnet network traffic Product Line TAC IA Series Environment I/A Series MNB I/A Series WorkPlace Commissioning Tool Wireshark Cause Determining BACnet network issues caused by Who has? broadcasts Resolution The objective of this video are to Demonstrate how to troubleshoot a Who-has Broadcast Explain what initiates a Who-has Broadcast

Issue Advanced Display V2 (Samsung T580s) are not charging properly and eventually running out of power Product Line EcoStruxure Building Operation Environment Advanced Display Version 2.0 Cause If a single straight through USB cable is selected and connected to the USB port on the SmartX controller, it will supply both data and power to the AD V2. The SmartX controller does not have a high enough power rating to sufficiently charge the AD V2 correctly under all conditions and the battery charge level may dwindle and eventually go flat over time. (The AD V2 Tablet requires between 0.5A - 1.3A depending on its settings while an AS-P/AS-B USB port supplies a maximum of only 0.5A) Resolution There are 2 possible USB cables which can be ordered for use with an AD V2. The Y-shaped 'Y-Cable' and a Straight Through cable.  Both can be used, but with different configuration changes to the tablet settings as detailed below: Straight Through 3m USB cable (Data and Power): AD V2 is connected directly to SmartX USB port for Data SmartX USB also provides minimum 0.5A supply Tablet brightness must be set no higher than 50% Tablet display timeout must not be set to 'Always On' Y-shaped USB cable (1 x Data and 1 x Power) AD V2 is connected directly to SmartX USB port for Data Separate USB socket is required to ideally provide 1.3A supply Tablet brightness must be set no higher than 50% Tablet display timeout may be set to 'Always On''

Issue What is the proper way to replace AS hardware for an existing node. Cannot get the AS to come online in the Enterprise Server after replacing the AS hardware for an existing node. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server - Classic (AS) Building Operation Automation Server - Premium (AS-P) Building Operation Automation Server - Bundled (AS-B) Cause To replace the AS hardware, a backup must have been made from the original AS while it was online.  Simply changing the controller name, IP information, and domain  information in the AS will not be sufficient for bringing the controller online in the ES. Before the new automation server can be brought online, the backup from the original controller must be restored to the new AS directly. Resolution This procedure assumes that a backup of the original AS is available. From Device Administrator and the USB interface, run the SetIP command to configure the following information in the new AS to match the original AS configuration. Note: You will have to use the version of Device Administrator that matches the replacement AS firmware. If necessary, use the appropriate version of Device Administrator to Upgrade or downgrade the firmware in the new AS so that it matches the Enterprise Server and/or the original AS hardware firmware. Install the AS then backplane. From StruxureWare workstation, log into the AS using the hardware's IP address for the Server field. Right click on the server name and select Restore. If the backup does not appear in the Available restore points window, click on Import Backup Set and browse to the backup file. Select Configuration only or All data in the window on the left. Select restore. Once the restore has completed the AS displays a solid green status light, log off the AS and log into the ES. The controller should now appear online in the ES.