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Building Automation Knowledge Base

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442. Once this patch is installed then you will need to install KB2919355. After this patch is installed you will need to restart the server. After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue What are the fiber cabling specifications for an Infilink i2210? Product Line Andover Continuum Environment Infinet Infilink i2210 Mstp B-link-F Series Cause Fiber connections have specific parameters to work properly Resolution From the I2210 and B-link-F Series Installation Guides Fiber Optic cable: 62.5/125 duplex glass multimode fiber optic cable with ST-style connector Maximum attenuation allowable: 12 db For some additional information related to fiber optic terminology, see the following: https://arcelect.com/fibercable.htm

Issue Can B-Link repeaters be used with EcoStruxure Building Operation? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site release 1.xxx and higher Cause Need to add repeater(s) for EcoStruxure Building Operation Resolution For communication using RS-485, the versions of B-Link BACnet MS/TP Repeaters repeaters shown below were tested and passed for EcoStruxure Building Operation use. Part Number Description B-LINK-AC BACnet MS/TP Repeater, 120/240VAC B-LINK-AC-OP BACnet MS/TP Repeater, 120/240VAC, open class no enclosure B-LINK-AC-S B-LINK, AC, SMK B-LINK-DC BACnet MS/TP Repeater, 24VDC B-LINK-DC-OP BACnet MS/TP Repeater, 24VDC, open class no enclosure B-LINK-DC-S B-LINK, DC, SMK B-LINK-F-AC B-LINK, AC, FIBER B-LINK-F-AC-S B-LINK, AC, FIBER, SMK B-LINK-F-DC B-LINK, DC, FIBER B-LINK-F-DC-S B-LINK, DC, FIBER, SMK Note the supported cable diameter in microns: 62.5/125. The first number, 62.5, refers to the diameter of the fiber cable's core. The second number, 125, refers to the diameter of the outside of the fiber cable's cladding. For more information see: BACnet b-Link MS-TP Repeaters - Andover Continuum - Specification Sheet b-Link Series - Andover Continuum - Installation Sheet Additional information about Fiber diameters from The Fiber Optic Association Fiber cabling information for an Infilink i2210 and the B-link-F Series

Issue When creating a new database an error pops up that indicates that the Windows login name or password is invalid. Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is already a Continuum database created. Permissions for the Windows user are not allowing the database creation. Resolution Check to see if there are Continuumdev and ContinuumLog files in the folder. (Look for the folder path in database initialization) Use My Computer to navigate to that folder and see if the files already exist. If they do, copy them if needed and then delete them. Try the database creation again after that. The Windows user may not have the appropriate permissions as an admin Create a new local admin user and then login using the new login Try the database creation

Issue StruxureWare Building Operation Workstation Logon fails when logging onto Localhost:80. Product Line EcoStruxure Building Operation Environment Windows 7 Windows 2008 Server Windows 2008 Server R2 Cause The line in the system Host file that defines the Localhost is commented out with a hash or pound sign (#). #127.0.0.1 Localhost Resolution Open Notepad. Right-click and select the option to "Open as an Administrator." Go to C:\windows\system32\drivers\etc and open host. Remove the # in front of 127.0.0.1 Localhost Save the file.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Require details on how to migrate Users from an SP-C-WEB to Security Expert. Product Line Security Expert Environment SP-C-WEB Security Expert Cause Have a site that has outgrown it's SP-C-WEB installation and is upgrading to Security Expert to expand. Resolution Door configuration and programming cannot be migrated from an SP-C-WEB installation to Security Expert, but the User database can be exported to a CSV file and then imported into Security Expert to help with the migration. Exporting User database from SP-C-WEB to CSV file From the SP-C-WEB user interface navigate to Users | User Search. In the User Search page on the top right (under date) is the Export button. Clicking the Export button will generate a .csv file of all User details. (See attached example Exported Users.zip) Editing User CSV file for importing into Security Expert The Security Expert User import requires the CSV file to be in a specific format: FirstName,LastName,FullName,Facility,Card,PIN,AccessLevel The rules for this format are that: Each field must have a value however the firstname/lastname can be omitted if the fullname is used and vice versa. The facility can be omitted if it is prepended to the card number and separated with a colon (eg 123:4567). If a matching Access Level is not found, a new access level is created. The PIN and Card must be unique for each user. The file cannot contain a header row. Some examples of correctly formatted data are: Joe, Stanley,Joe Stanley,123,4587,1418,Warehouse Staff Georgia, Smith,,123,4654,6884,Warehouse Staff ,,Billy Randall,123,4727,3492,Warehouse Staff Frank,Powell,,,123:4639,3160,Warehouse Staff Importing Users from a CSV File into Security Expert In the Security Expert Client navigate to Sites | Import Users to launch the Import Users Wizard. Browse to and select the CSV File you wish to import the users from, then click OK. Figure 1 - User Import Dialog The Users records are created and a message is displayed to indicate the action was successful.

Issue Schneider Electric Energy Online Query Tool requires log data collected to be in 24 hours time format. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server Cause The Automation Server time display format (24 hours or 12 hours) is dependent on the settings of the computer where the client application is installed. In StruxureWare Building Operation, this would normally be the WorkStation software. If the computer which the Workstation software is installed is set for 24 hours time format, then the AS date and time, Trend charts etc. will display the time in 24 hours format. Resolution The Query Tool documentation indicates that it gets data from the StruxureWare Building Operation server (in this case, an AS) and creates the required output format (CMEP, ERM or Vizelia). In this case, the Automation Server time format does not matter. It is the time format settings of the computer where the Query Tool is installed that matters. Ensure that the Query Tool computer time is in 24 hours format.

Issue What is the role of the master node in a Vista network? Product Line TAC Vista Environment Vista server Cause In a network with several nodes (Operator units), one node is designated as the Master node of the database in the network Resolution The Master node is the node which contains the correct information about global objects. Information about global objects is controlled by the Master node, and if the information has changed, the other nodes (Slave nodes) will copy this information when they contact the Master node. So if the master is down the slaves cannot add/delete any global objects such as users. The other nodes will continue working normally even if the master is down.

Issue Personnel Manager displays "Error getting root folder name" when launching. Product Line Andover Continuum Environment CyberStation Personnel Manager (PIM) Cause At boot time, Personnel Manager queries the ContinuumDB to find the Root container by ID using the following SQL query: SELECT uiname FROM Dictionary WHERE objectidhi = 0 AND objectidlo = 536870913 "Error getting root folder name" will be generated if PIM is unable to access the ContinuumDB or can not find the root object for any other reason. Resolution The User account control slider on a Windows 7 PC will need to be moved all the way to the bottom. Check/resolve for database connectivity errors. Make sure Firewall settings are not preventing the PIM from getting to the SQL server. If the problem persists try the following: Check to see if Badgemanager.exe is starting. If not then a perform clean uninstall of EpiBuilder with the following steps: From Add/Remove programs (Programs and Features in Windows 7) Uninstall Run Regedit (Start > Run > regedit) Get a registry back by Right clicking on HKey_Local_Machine\Software\ImageWare Systems\EpiBuilder and select Export and save the selected branch to a file location. This can be used to restore the registry key if necessary. Windows 7: HKey_Local_Machine\Software\WoW6432Mode\ImageWare Systems\EpiBuilder Right Click the same registry branch from step c and select Delete Reboot the PC Reinstall EpiBuilder by going to My Computer or Windows explorer, double click on C:\Program Files\Continuum\EpiBuilder\SDK\InstallEpiBuilder.bat Note: This runs very quickly Start Cyber and open a badge in Personnel Manager If using a VBScript File to redirect communication between principal DB server to mirror DB server, coding may need to be updated. Example: x32 vs x64 bit coding differences For x32: strRegName = "HKLM\Software\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName) For x64: strRegName = "HKLM\Software\Wow6432Node\Andover Controls\Continuum\Primary Database\Server" strRegData = WshShell.RegRead(strRegName)

Issue "Helix YUV Codecs (remove only)" shows up under Windows "add/remove programs" after Continuum is installed. What is this and is it part of Continuum? Product Line Andover Continuum Environment Continuum Cyberstation 2.02 and earlier Windows Cause A Continuum Cyberstation installation brings with it several additional programs in order to run properly. These can be seen in the "Add/Remove Programs" interface. These programs may remain installed even after an uninstall/upgrade of Continuum. Resolution Helix YUV Codecs is part of the Continuum installation. The installation file is "yuvcodecs-1.2.exe" located on the CD in "..\Continuum\ISSetupPrerequisites\{1D2652A6-D9B2-43ED-8009-987E762962A2}". The Codecs install is part of the SVG viewer program for WebClient graphics in Continuum 2.02 and earlier. This was removed from the Continuum 2.03 installation. If desired, this program can be removed if it is no longer in use.

Issue When accessing an I/A Series G3 station via a web browser over an Ethernet connection, no login screen is displayed. The default home graphics page is displayed instead. Product Line TAC IA Series Environment I/A Series G3 station with web access Cause The station guest account is designed to allow web access to the station without the requirement for the user to log into the station. When accessing the server station graphics via the web browser on the computer hosting the server station, the user credentials prompt is always displayed. When accessing the server station graphics via web browser from a different computer than the one hosting the station, no user credentials prompt will be displayed and the user will be automatically logged in and will have all rights defined for the Guest user account. Resolution Disable the "Guest" user account to prevent automatic login to the station via a web browser.

Issue An application package (VAV reheat VA2) downloaded from the Can2Go site is restored to an MPM. It is then not possible to log on to the MPM using the default administrator password. Product Line EcoStruxure Building Expert Environment MPM Can2Go package Administrator user Cause The default administrator password in the Can2Go application database is not the same as the default SmartStruxure Lite password. Resolution Use the following default credentials for Can2Go applications: User Name: Admin Password: can2go

Issue Setting up a potentiometer or resistance input on a Xenta Programmable controller. Product Line TAC Vista Environment TAC Menta Xenta 280,300 and 400 Cause No input option is available for a potentiometer or resistance in a Xenta device Resolution A curve module can be used to create your own input lookup table, as shown below. Attached file Pot_To_0_100_R01.zip provides an example of this 10K potentiometer sample

Issue JPEG image added to a TGML graphic displays in Workstation but not WebStation Product Line EcoStruxure Building Operation Environment TGML SmartStruxure WebStation Cause It is possible there is something in the JPEG compression used for a specific image file that does not allow it to display in a web browser. The majority of JPEG images will work fine. Resolution In Windows Explorer, right-click on the image file and select Open With Open with any image editing program more advanced than MS paint, for example, Microsoft Office Picture Manager Select File > Export (in some programs this may be under the Edit Menu) Any Export will force the file to re-compress. It may also be advisable to lower the quality of the JPEG export in some manner to ensure fast load times on the web. Save the file Edit the Graphic in the TGML Editor, click on the Content Property of the Image object Click on the "..." icon Select the newly compressed image file and click open Save the TGML graphic and view in Workstation and Webstation.

Issue When trying to reload a B3867 controller or add log arrays to existing points, a memory error is encountered. Product Line Andover Continuum Environment Continuum 1.xxx B3867 Cause A memory allocation defect that was found in the -V versions of the controller was fixed in drop 51 of the -V firmware. The same issue was resolved in drop 64, but was not listed in the release notes. Resolution Update the B3867 version to the drop 64 rev.

Issue Can't import Xenta Server (5XX/7XX/9XX) XIF file into LonMaker. Get error message "The conversion of the file [path to file] into a XFB failed. Please verify that the file is a valid XIF. The utility XIF32BIN can be used to verify the contents of the file." when importing XIF file in LonMaker Product Line TAC Vista Environment TAC XBuilder LonMaker Xenta 511, 527, 701, 711, 721, 731, 913 Cause If the sum of the all the characters in the names of the node objects that you add are exactly 60, XBuilder generates a faulty XIF file which will not work in LonMaker. Example of faulty XIF file: File generated by TAC XBuilder version 5.1.5, XIF Version 4 Copyright (c) 2000 by TAC AB All Rights Reserved. Run on 0000-00-00 00:00 90:00:13:47:00:06:04:C3 2 15 1 8 1 5 2 0 0 2 6 11 13 13 11 3 0 16 0 0 1 11 8 11 5 9 13 28 0 0 15 5 3 113 0 1 7 1 0 4 4 4 15 200 0 78125 0 0 0 0 0 0 0 0 0 0 0 90 0 240 0 0 0 40 40 0 5 8 5 12 14 15 * "&3.2@0,5Node_Object 5708,5Node_Object 5703,5Node_Object 5704 " The second-to-the-last line above (after the ") has 60 characters which adds an extra " in the line below, thus making it unusable. Resolution Open the Xenta Server project in TAC Xbuilder In the Network pane, expand the "SNVTs" folder Under "LonMarkObjects", add or delete one character in one of the node object names Right-click on the Xenta Server in the network pane and choose "Generate XIF file" Import the new XIF file into LonMaker

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