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Issue "Ethernet 1 Configuration" of a SmartX Server in the Device Administrator for EBO version 3.2.1 or higher shows "Dynamic DNS" as enabled and grayed out. Is it possible to disable "Dynamic DNS"? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium version 3.2.1 or higher Cause The Dynamic DNS service procedure supports the assignment of dynamic IP addresses to a particular domain. A comparison with the internet provider's DNS databases takes place automatically. The Dynamic DNS automatically ensures that changes to the IP address are detected and DNS entries are updated accordingly. Resolution In EBO version 3.2.1 or higher it will not be possible to disable Dynamic DNS, it will always be enabled.

Issue BACnet Interface has "!" with unresolved references Product Line EcoStruxure Building Operation Environment Building Operation Automation Server v2.0 or later Building Operation Multi-purpose VAV Building Operation Multi-purpose Controller Cause During the startup of a Smart-X controller, the auto-association feature fails and the data becomes corrupted Resolution Go to BACnet Interface -> Time Sync Recipients Find any devices listed as DEVICE_<Instance ID>, select & delete Verify all devices listed are configured as follows: SmartX controllers Recipient Type: Reference Recipient Device Object Reference: <Device in System Tree> If Recipient Name does not match, copy from Object Reference and paste in the field. This helps humans troubleshoot the issue. DO NOT set Recipient Type = MAC Address, Network ID = Global Network or Local Network, Mac Address = Broadcast. This will set time on other ES/AS with BACnet Interface on the BACnet System.

Issue The documentation notes a TC900 can be changed from a 4-pipe system with a 2-wire motorized valve to a 2-pipe system with a 3-wire motorized valve. What parameter changes are required? Product Line Field Devices Environment TC907-3A4LAB TC907-3A4LMAB TC907-3A4DLSAB TC907-3A4DLMSAB TC907-4FMSAB TC907-3A4DPSAB TC907-3A4DPMSAB TC907-3A4DPMSA-24B TC907-4FMSA TC907-3A4LMA TC907-3A4LA TC907-3A4DPSA TC907-3A4DPMSA-24 TC907-3A4DPMSA TC907-3A4DLSA TC907-3A4DLMSA Cause Documentation is unclear in how a TC900 is configured to use a 3-wire valve actuator Resolution Access the parameter settings by pressing and holding the mode button for six seconds during thermostat power up. Press the mode button or Fan button to move forward or backward between the parameters until parameter 09 is displayed. Press the up and down buttons to set the parameter to 04.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue When transitioning Continuum access control to Security Expert or Access Expert the Continuum power supply may need to be configured for auxiliary IO power mode. Product Line Security Expert Access Expert Environment Continuum AC-1 IO Module Security Expert Controller Access Expert Controller Cause The UPS versions of the 120/240 AC Continuum power supply include two status signals that are meant for use by a CPU module. When connecting directly to an I/O module you must disable these signals. If signals are left enabled they will cause communication issues between the AC-1 IO modules and the Security Expert or Access Expert controller. Resolution This applies ONLY to the UPS models of the Continuum power supplies (PS 120/240 AC 50-U, AC 65-U and AC 85-U) Remove power from the unit. On the Continuum power supply, press both cover removal tabs inward simultaneously and pull up. Locate the Mode switch using the diagram below. *** With the tip of a small screwdriver, carefully slide the switch to the AUX position. Replace the cover. NOTE: On older versions of the power supply, instead of a switch, two jumper components must be removed from the printed circuit board.

Issue TimescaleDB Installation Errors - ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH% - ERROR: could not get 'pg_config --pkglindir' : exit status 1 Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation 3.x External Log Storage TimescaleDB (third party) Cause Missing environment variable paths in Windows is detailed in section 9.4.4 PostgreSQL and TimescaleDB Installation in the EcoStruxure Building Operation 3.0.1 Release Notes. Assistance in how to add these variables is described below. Resolution Using the EBO External Log Storage Installer tool available on the Community, there is no need to make any manual configuration, as the tool executes the installation without the need for e.g. environment variables. Alternatively, you can manually set these as detailed below: You can either view a video showing how it is done: or follow the instruction below view, add and modify the environment variables from the Control Panel as follows: In the Control Panel select System and Security Select System Select Advanced system settings Select Environment Variables. In System variables, highlight Path and click Edit. For the error - ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH% Add the New path 'C:\Program Files\PostgreSQL\11\bin' to the environment variable. For the error -ERROR: could not get 'pg_config --pkglindir' : exit status 1 Add the New path 'C:\Program Files\PostgreSQL\11\lib' to the environment variable. You should see something similar to the following after TimescaleDB has been successfully installed.

Issue Running Feenics applications on a Windows PC that is not server-based. Product Line Access Expert Environment Access Expert Premise Software Server 2016 Server 2019 Cause If running a Hosted Instance or on a Premise then a Windows 7 Client Workstation may be used but is not recommended nor supported. We ask that you use Windows 10 for Hosted clients. However, if your solution is a Premise install, then the Windows Server must be a Server operating system. If you have set up a Premise install on a Windows 7 PC and it works, please note that this is not a supported application and will not be supported. You must upgrade your machine to Windows 10, Server 2016, or Server 2019. Resolution Only use supported Windows Operation Systems such as Server 2016 or Server 2019.

Issue How do you load a PCC-10 or PCLTA card into a new computer? Product Line TAC Vista Environment PCC-10 PCLTA PC Cause A LON card has to be installed into each new computer that will connect directly to an FT-10 LON network. Software drivers and physical installation are both required. Resolution Load LonMaker on the computer Load the drivers for the card Shut down the PC Install the Card Reboot the machine Load the Card in Windows Check Plug 'n Play in Control Panel. If there is an error message when the program boots up, then the card is not loaded properly Check to make sure the card is configured correctly. Go to LonWorks Plug 'n Play Diagnostics and choose Restart/Test Accept all the defaults when doing this. This will reconfigure your PCC-10 or PCLTA card.

Issue Within the Network modem object, what settings are required/normal for both the alarm delay and dial parameters windows? Product Line TAC Vista Environment Xenta 901 Vista Modem Manual Cause Problem/tip using modem dial Resolution This depends on the desired functionality. One examples definitions for the TAC Xenta: Dial when priority 1 alarms have been tripped/reset/acked Dial when priority 2 alarms have been tripped/reset Dial remaining alarms only once per day when it is cheaper to dial It always depends on the site requirements. One recommendation is to use at least 5 minutes delay before dial up. Please read the TAC Xenta 901 Handbook.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Slow reading/writing of log values and events might be caused by a fragmented index in the SQL database. Product Line TAC Vista Environment Vista Server SQL log/event data SQL Server 2005, 2008 Microsoft SQL Server Management Studio Express Cause If the SQL database has become fragmented in its index, these scripts can be run in SQL query software (e.g. Microsoft SQL Server Management Studio Express). Downloaded this software for free at: http://www.microsoft.com/downloads/details.aspx?FamilyID=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en Resolution Warning: Always take backups of the system prior to performing maintenance on the database. Run the following SQL query: SELECT * FROM sys.dm_db_index_physical_stats (DB_ID(N'taclogdata'), OBJECT_ID(N'TrendLogValue'), NULL, NULL , 'DETAILED') WHERE index_level = 0 order by index_id Look at "avg_fragmentation_in_percent" Or DBCC SHOWCONTIG Look at Logical scan fragmentation If the database is fragmented, e.g more than 50% run this script to defrag the index: USE TACLOGDATA DBCC INDEXDEFRAG('taclogdata','TrendLogValue') Or USE TACLOGDATA DBCC DBREINDEX('TrendLogValue')

Issue TCONs included with a typical install of I/NET Seven I/NET BMS user manual I/NET iBMS user manual Product Line TAC INET Environment I/NET Site Cause TCON Info Resolution TCON 298 I/NET Seven Getting Started TCON 299 I/NET Seven System Operator Guide TCON 300 I/NET Seven Technical Reference Guide TCON 301 I/NET Seven Reference Guide The install also includes a “ReadmeSeven” and “UpgradeSeven” files.

Issue A laptop has USB ports, but does not have serial ports. Can I/NET run using USB ports? Product Line TAC INET Environment Windows XP Windows Vista Windows 7 Cause Most new computers do not provide the “Old Style” serial ports, they now have USB ports instead. Resolution A lot of Schneider Electric have been using the KEYSPAN USB to Serial Adapter. The Part Number is KEYSPAN – USA – 19HS. Click here for a data sheet. This product can be seen by going to https://www.tripplite.com/ Please note that there are other products that are equally as good

Issue How to address TAC Network Variables in Menta. Product Line TAC Vista Environment Menta Xenta programmable controllers Cause Passing data between two programmable controllers on a proprietary TAC Network Variable (TANV). Resolution In Menta, create an AI or DI, depending on the data type of the remote signal. Double click the block, name it, and choose "Bind" Select the "Network Variable" option In the Network Address, use the following signal format: Device\Module\SignalName Device is the name of the source controller in Vista Module is the Software Module (if no module is defined, this will be the Menta file Program Specification) Signal Name is the Point Name Note: The browse option ("...") on the Network Address should only be used if the Menta file is being edited directly from a live Vista database. To browse to the point on a Menta file that resides on the hard drive will most likely only provide the correct point name, and not the correct full network path name of the eventual Vista database object. See Troubleshooting TAC Network Variable (TANV) Communication for techniques on troubleshooting TANV communication.

Issue Generating a Menta application results in the following error if the maximum number of Menta blocks is exceeded in the application: TAM32 The maximum number of Alarm blocks is exceeded in the application. The problem must be solved before the application can be generated. Product Line TAC Vista Environment Menta Xenta programmable controllers Xenta 281, 282, 283, 301, 302, 401, 401:B Cause Generating a Menta application results in an error if the maximum number of Menta blocks is exceeded in the application. Resolution There can be no more than 127 alarm blocks in a Menta application.

Issue Tam32 Illegal closed loop has been detected Product Line TAC Vista Environment Menta Cause Menta evaluates all expressions in parallel every program cycle. Because of this, the output of an expression cannot be looped directly back to the input of the expression. Resolution Any time a logic loop is created in Menta a unitary delay object must be inserted into the loop. These objects are labeled DELB, DELI, and DELR. The type used depends on the data type flowing through the loop. These objects in many cases do not contribute to the logic of control but they are essential for program execution and the application will not compile without them.

Issue PID module has gone to "control-point" Product Line TAC INET Environment I/NET DDC PID Cause The PID may have gone to "Control Point" due to unforeseen circumstances and is causing a problem. "Control Point" can also be used intentionally as a control strategy. Resolution Four reasons: If the Setpoint’s value crosses above or below the high or low input limits as populated in the PID editor, this will force the PID to go to control-point. If the process variable should reach the low or input sense limits as entered in the Resident I/O editor, the PID will go to control-point. If either the Setpoint or Process variable should go to "OLD" status, the PID will go to control-point until the "OLD" flag goes away. If the user should change any variable within the PID, when exiting the PID editor, the PID will go to control-point until the next scan of the module. For more information on this subject refer to Tech Tip G062.

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