Building Automation Knowledge Base

Issue When the valve is installed, it is impossible to see the direction of the sleeve Environment VTRE 7317039000 7317041000 7317045000 7317049000 7317053000 7317057000 7317061000 7317065000 7317067000 7317069000 Cause In order to know the position of the sleeve inside the valve, you need to know the relationship between the sleeve and the "cut" on the stem. Resolution The cut in the stem indicates the position of the sleeve. If the cut is at 3 o'clock, the port at 3 o'clock is closed.

Issue Unable to pass data to an Enterprise Server from a UNC Environment R2 Niagara Cause bad subscription access denied 401 error Resolution Check address book and system properties.

Issue How to show the Outdoor temperature on STR350? Environment STR350 Cause By the use of the variable nviOutdoorTemp, it is possible to show the outdoor temperature on the STR350 device. The outdoor temperature will be shown when you press the selection button. Resolution Make a binding for the outdoor temperature to the variable nviOutdoorTemp on the STR350 device.

Issue Is it possible to order a Forta actuator with IP class 65? Environment Forta series actuator M400 M800 M1500 M3000 Cause Some environments are requiring a higher than normal IP rating. Resolution Unfortunately the design of the Forta actuators are only IP classed to IP54. No IP65 version is available. An additional weatherproof bag may be added to cover the actuator. However, such bags needs to be purchased from other sources as they are not part of our portfolio.

Issue Which actuator should be used as replacement to a M15 230V actuator that is mounted on a TRV Valve? Environment M15 TRV M9B Cause Currently used actuator is no longer available. Resolution Use M9B/230 (part no 8601020000) together with Linkage/mounting kit for Butterfly valve TRV, Item Number: 8600991000  

Issue Customer did a full backup of a SIGNAL 4.4.1 installation.  A full backup is data, bitmaps, and executable files.  The computer hardware was replaced along with the operating system to Windows XP 32-bit.  The customer has SIGNAL version 5.0.0. Environment SIGNAL Cause Computer hardware replacement Resolution There are a couple of ways to restore the database.  Here is a simple method: - Install SIGNAL 5.0.0 - Restore the full backup from version 4.4.1 (this step overwrites all the executable files of 5.0.0) - Re-install SIGNAL 5.0.0 (this last step will update all the executables back to version 5.0.0) The license file, signal.dcf, may need to be checked to ensure it is for version 5.0.0.

Issue LD-1 program was working, then suddenly stopped. Environment LD-1 Display Module Cause Corrupted InfinityString points. Resolution Deleted and recreated corrupted InfinityString points.

Issue What is the part number & price for a SmartStruxure/Network 8000 driver or a SmartStruxure/Signal driver? Environment SmartStruxure Network 8000 Signal Cause Job estimating Resolution There is no Network 8000 driver or Signal as there is with I/A Series Niagara. The conversion process is performed at no cost when converting an I/A Series R2 database,  Network 8000 GCM or Signal to SmartStruxure via the "TAC I/A Series Conversions Projects" link on the iPortal2 web site.

Issue Unable to access the SE7xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE7xxx Room controller SE7000 Series Ex. Viconics branding VT7000 Series Cause The display shows an error code when used, this is indicating a password is required, an example of the error code may be 977 or 996. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article. 

Issue Replacements for Satchwell AY series actuators Product Line Field Devices Environment AY Actuator Cause Obsolescence of AY series actuators from Satchwell Options range Resolution The following pop top actuators can be used to replace the AY actuator series:   AY1201                                              AG13U230 AY1251                                              AG23U230 AY1301                                              AG13A230 AY1351                                              AG23A230   For further Knowledge Base information - Types of TAC Erie Pop Top valves and actuators available from Schneider Electric in the UK.

Issue In the Security Expert v4.3.285.42 (current release), there is an issue assigning an OSDP Reader to an Elevator. With the reader expander port Network Type set to RS485, when configuring the Smart Reader record to use the OSDP reader, the option to assign it to an elevator is not available.   Product Line Security Expert Environment Elevator OSDP Security Expert Smartcard Reader Security Expert Server Cause The configuration steps are not obvious and a temporary workaround is required until the issue is fixed. Resolution This is a temporary workaround as the issue is fixed in a future version. Change the reader expander port network type to Third Party Generic and click save Navigate to the Smart Reader record and change the reader mode to the elevator and assign the elevator, click save Then change the reader expander port back to RS485.   *Note* The saved elevator settings on the Smart Reader’s Reader tab will not be visible but the settings you saved will be properly downloaded to the controller.

Issue Auxiliary I/O or inputs and outputs, allow a system to be expanded to include additional devices outside of standard door hardware such as sirens, panics buttons, or warning lights. Product Line Access Expert Environment Access Expert v3 Cause Lack of documentation on Auxiliary I/O Resolution Input Devices Inputs are also added to  Downstream (interfaces). Inputs are typically added automatically when used to support door contacts and REX but can be implemented to connect motion detectors, glass break detectors, and even panic buttons. Inputs in this section would be separate from those associated with the reader-controlled doors. Inputs can have cameras associated with them to associate alarm points.   Though you can assign multiple cameras to a single point the Assign Camera section will only present one camera at a time. The Assign View allows multiple cameras to be brought together in a single view. To add an Input: Open a downstream interface configuration Select the “Add Input” Enter a Display Name. Define the Address for the input. Set the Behaviour. Click “Save” or “Save & Close”. **Note: Take special care when setting the address as the value does not match the number labeled on the physical hardware. The first address is always 0 (not 1). Input Attributes: Display Name: This is the name of the input that is used throughout the system. Address: The address that the hardware is connected to on the downstream. Behavior: The Normally Open or Normally Closed setting of the input. This is also where any custom EOL Tables are applied. Debounce: The amount of time required before registering the signal. Bouncing is the tendency of any two metal contacts in an electronic device to generate multiple signals as the contacts close or open. “Debouncing” is any kind of hardware or software that ensures that only a single signal will be acted upon for a single opening or closing of a contact. Latching Mode: This sets the type of latching used by the input. Normal Mode (No Entry or Exit Delay): This will cause the input to report an alarm immediately upon activation and deactivation. Non-latched Entry: If set, the alarm will not be reported from an input activation until the entry delay expires. If the input is still activated when the entry delay expires the alarm will be reported. If the input is not active when the Entry Delay expires, no alarm will be reported. Latched Entry: If set, the alarm will not be reported from an input activation until the entry delay expires. If the input is still activated when the entry delay expires AND the input has not been masked, the alarm will be reported. Entry Delay: The time before the input alarm will report. Exit Delay: This function is useful to secure a door when an individual is leaving.  When the ‘exit delay’ mode is set, the following shall occur.  The alarm will not be reported from an input activation until the exit delay expires.  If the input is still active upon exit delay expiry, the alarm will be reported.  If the input is not active upon exit delay expiry, the alarm will not be reported. Hold Time: This can be thought of as a Motion Detector Delay. This is the number of seconds that the change of state must be held before the input will be changed to a deactivated state. Attached: Sets the Attached status of the input. Input Addressing The address programmed in Keep will not match the address shown on the physical board. The programming address is 1 less than the space used on the physical board. Input Address on Board Programmed Address in Keep by Feenics 1 0 2 1 3 2 4 3 Outputs Outputs are also added downstream. Outputs are not only used to support strikes but can be implemented to connect sirens, strobes, and other signaling type devices. Outputs in this section would be separate from those associated with the reader-controlled doors. Outputs can also have cameras associated with them to associate alarm points.   To Add an Output: Open a downstream interface configuration Select the “Add Output” Enter a Display Name. Define the Address for the input. Set the Behaviour. Click “Save” or “Save & Close”. Output Attributes: Display Name: This is the name of the output that is used throughout the system. Address: The address that the hardware is connected to on the downstream. Activation Time: This is the amount of time the output will be active when pulsed. Mode: This sets the output to be in a normal operating mode (normally un-energized) or inverted operating mode. Schedule: This sets the time during which an output will activate. Assign Camera/View: The associated cameras or views for the output. These will display in the Live Monitor/Event History for events associated with the output. Output Addressing The address programmed in Keep will not match the address shown on the physical board. The programming address is 1 less than the space used on the physical board. Output Address on Board Programmed Address in Keep by Feenics 1 0 2 1 3 2 4 3 Scheduling Outputs Outputs can be scheduled by clicking the schedule drop-down menu and selecting the desired schedule. The output will then Activate when the schedule activates, and deactivate when the schedule deactivates.

Issue Is it possible to include the Comments field from Extended Logs into Report Server Reports? Product Line EcoStruxure Building Operation Environment Building Operation Reports Server Cause Regardless of the new Reporting Features in EcoStruxure Building operation (EBO) 3.2, users of existing systems up to and including EBO 3.1 are asking if it is possible to include the Comments field in Extended Logs within the Enterprise Sever to enhance the data in RS Reports? Resolution Extended Log Comments within the ES are not available to Report Server reports today and given the move to new Reporting Features now available in EBO 3.2 it is unlikely that an Enhancement Request for such a feature would be implemented quickly. Therefore, the suggestion here would be to migrate the Extended Logs to External Storage via TimeScaleDB where all the Extended Log data (including the comments) can be freely manipulated by 3rd party Reporting Products.

Issue In Access Expert's 'View All Hardware' window, the status of controllers does not update. For example, controllers say 'Online' even though they are actually 'Offline' and vice versa. Live Monitoring window does not show disconnect/online events. Seq log shows error: Failed to Publish event.Moniker:MonikerItem {"Namespace":"MercuryServiceEvents","Nickname":"mercury:15-12-1"} Product Line Access Expert Environment Access Expert Premise Software Cause Enterprise Administrator group, under root, is missing permissions for Mercury service. Resolution Log into the Root instance, edit the Enterprise Administrator group, in the "Event Types" tab, make sure permission is granted to the Mercury Service and Mercury Commands

Issue Troubleshooting Heat Meter installations (also Cooling or Flow meter) Environment Heat cooling or flow meter installation Kamstrup Cause Troubleshooting Heat Meter installations (also Cooling or Flow meter) when there is a problem with the values being measured Resolution To aid Product Support please supply the following information 1. Sketch of the installation, including physical details of pipe size, lengths and bend details plus any local valves etc. 2. Schematic sketch showing positions of Boilers/Chillers, Pumps, meters and sensors. 3. Photo of the installation if possible 4. Details of the media, maximum/minimum temperature, nominal flow and system pressure 5. What BMS is connected to the meter? Running NOTE Were no flow or little flow is seen, there may be air within the system, even if the "Air in System" info is not given on the meter.

Issue How many SQL client licenses to run SQL if SQL 2008 is used to run Report Server? When Report Server is installed, is there a connection between SQL and the Enterprise Server. Environment Report Server Licensing Cause Licenses must be purchased for supporting software (OS, SQL, etc). Resolution Because SQL and Report Server have to be running on the same machine, there is only one sequel user that requires licensing.  There is no connection between the Enterprise Server and SQL when Report Server is installed.

Issue The dates shown in the ODBC database are in the incorrect format for the region set. Environment Sigma ODBC Date format Windows 2008 Server Cause The engineer reports that although the correct date structure is shown in the Sigma logging, the format in the ODBC database is incorrect. Resolution This issue was reported on a Windows 2008 Server. Although all of the obvious entries had been changed to the correct regional and language format, one had not. Locate the entry in Regional settings "Copy all settings to all new users" which should be set to the required regional and language format.

Issue When editing a Script program, the Automation Server or Enterprise Server crashes when clicking "Save." After that, the connection is never restored to the server. The server needs to be formatted, software reloaded, and a backup restored to it. Product Line EcoStruxure Building Operation Environment SmartStruxure 1.0.0 to 1.5.0 Cause In SmartStruxure 1.5.0 and earlier, publics were not supported in Script functions although they could be used. If used, the server will crash in some cases and render the database unusable. Resolution The workaround is to not use publics in Script functions in the affected versions. The issue is solved from version 1.6 RC.

Issue The sending MicroSmart controller has revision 9 firmware.  The receiving MicroSmart controllers have revision 10 and revision 11 firmware.  How can a point value be broadcast? Environment MicroSmart controllers Cause Peer-to-peer sharing of data was introduced to the MicroSmart controllers with revision 10 firmware. In this scenario, the revision 9 controller cannot broadcast (or receive) peer-to-peer. Resolution Link the sending point and the receiving points to the DMS. Depending on the programming, use the sending DMS point with the receiving DMS point and the value will be available down in the MicroSmart controller.

Issue A Docutrend setup has Docutrend cells that will not update. Environment Docutrend Cause Points storing information to docutrend cells (including Event cells) must have at least a priority of routine when attached to a direct connect host, or the cell will not receive the data. On a dial out Tap system, points storing information on Docutrend cells (including Event cells) must have at least a priority, or the tap will not send the data. Resolution Check the system settings to ensure that points storing information to Docutrend cells have a priority of at least routine.