Building Automation Knowledge Base

Issue All controllers are reporting access events except one. Environment SystemStatus Access Events Cause The InfinitySystemVariable SystemStatus was set to No Database. Resolution Once SystemStatus was set to equal Normal access events began to be reported from the controller.

Issue Generating an XIF in XBuilder for a Xenta 5/7/9xx device.  Where is the XIF file located? Environment XBuilder Cause If you right click on the root object of the network pane of XBuilder (on the Xenta 5/7/9xx object) and choose "Generate XIF File," a window pops up that says "XIF File generated."  But it doesn't tell you where it put it. Resolution Find the XIF in \\your project\Target image\configdb\lon.   The file is named TAC_XENTA_527.xif (for example) Check the time stamp on the file to double check that it is the correct one that was just generated.

Issue Access Event messages say, "Access Mode Normal." What does this mean? Environment Access Event messages Cause This is generally seen after you see either "Access Mode No Database" or "Access Mode No Communications" messages and the problem has been corrected. Resolution This means the system is running Normally again. Note: When in Normal mode, personnel records will be validated based on how the door is configured to validate while in Normal mode .

Issue The Niagara Schedule object was created in a Niagara R2 UNC station. The schedule events display in Workplace Pro but do not display in a web browser. Environment Niagara R2 UNC Workplace Pro Web browser Cause To display in a web browser, it require the UNC to have the WebUIService and WebUI licensing. Resolution The schedule events are graphically-based views. In order to make them web browser-accessible, the UNC station requires the WebUIService and the UNC must be licensed for web browser support.

Issue The PIN attribute of personnel objects has some limitations on visibility since it is considered sensitive information, this is the reason why Personnel PINs  do not show up in the personnel editor (it shows as ****) or List views. Environment CyberStation Cause Function as designed. Resolution One way to generate a report that shows all personnel objects PIN is to create a CyberStation program that prints the PIN to a file (or some other print destination) The following is a sample of a Looping CyberStation program that accomplishes the above. -------------------------------- Numeric CNT, OK File NEWDATA Object thePerson OPENINGFILE:   OK = OpenFile("C:\Temp\ALLPINS2.TXT", WriteOnly, NEWDATA)   If OK = Failure then Goto ENDING Else Goto PRINTTOFILE PRINTTOFILE:   OpenList("Personnel", thePerson, Root)   While GetObject(thePerson) is Success     Print thePerson PIN to NEWDATA   Endwhile CloseList(thePerson)   Goto CLOSINGFILE CLOSINGFILE:   OK = CloseFile(NEWDATA)   If OK = Failure then Print "CANNOT CLOSE TEXT FILE" else goto ENDING ENDING:   Stop --------------------------------

Issue Are the MNL controllers LonMark-certified to version 3.4? Environment MNL controllers Cause Design specification requirements. Resolution Yes, they are.  Follow the link below to view their listings at lonmark.org. http://www.lonmark.org/products/search?manID=211 Click the "Next" link in the bottom right corner of the screen to scroll through all of them.  They are grouped together with other Schneider-Electric profiles.

Issue Since the V394 is obsolete, a proper replacement is requested. Environment V394: 7319421000 7319425000 7319429000 7319433000 7319437000 7319441000 7319445000 7319449000 V341: 7314121000 7314125000 7314129000 7314133000 7314137000 7314141000 7314145000 7314149000 V311T: 7311717000 7311721000 7311725000 7311729000 7311733000 7311737000  7311741000 7311745000 Cause Replacing obsolete valve. Resolution Depending on application, the V311T or V341 are the closest available valves for replacement. The V341 is of Bronze material, while the V311T is Cast Iron. Depending on the valve size in question, the closest fit is the V311T, while the V341 will require pipe work. See each products data sheet for more information and details.

Issue Which valves sizes are available for the V241 valve? Environment V241 Cause Size specifications for V241 valves. Resolution The V241 valve is available in the following sizes: DN15, DN20, DN25, DN32, DN40, DN50. Some of these are available in different Kvs values. For more information and details, please see the V241 data sheet available on the Extranet.

Issue After configuring an XDriver point, clicking the refresh button on the editor results in an error "Invalid system enumeration" and no value response from the Slave device. Environment BCX1 Cyberstation 1.9X Modbus RTU Cause There is a register number shift (+1 or -1) some equipment uses. The registers listed in the manual do not actually exist. Resolution Add a register number shift (+1 or -1) to the register number listed in the manual.

Issue How many stages of heating can be used with a Xenta 102-AX? Product Line TAC Vista Environment Xenta 102-AX Cause A Xenta 102-AX can be configured in the plug-in for up to three stages of heat, but there are only two heating outputs. Resolution The 102-AX can be used with up to 3 stages of heat. First stage is one strip Second stage turns off the first strip and energizes the second strip Third stage turns on both strips. This can be utilized very nicely for boxes where, for example, the first stage is 3kW and the second is 6kW. The third stage would provide 9kW. Refer to the 102-AX Software and Hardware Reference Guide Chapter 2 page 21.

Issue CyberStation program that prints to a file does not produce the expected results. Environment CyberStation. Cause Program configuration. Resolution In the program configuration properties, select the "Run on any WorkStation" option.

Issue What user account type does Continuum require to run correctly What could be causing Continuum or parts of Continuum to stop working or crash Environment Continuum, XP keywords: Account, user, Power User, Administrator Poweruser, Pinpoint, Graphic Cause User log in account may be blocking access to programs or files, can stop Pinpoint graphics from being edited. Resolution XP Once Continuum is installed using a Windows "Administrator" account, a Windows "PowerUser" account will give sufficient access to allow Continuum to run. If a Windows "User" account is used, some parts of Continuum will not operate correctly or may crash. We publish no information on what needs to be enabled/allowed/unlocked to allow a windows "User" or other such account to operate correctly. It is possible to set up an account correctly to run, but this would need to be set up by an IT expert on site, and updates/upgrades to Continuum may require the account setting to be changed.

Issue Can the ASD driver of the I/A Series UNC or ENC be connected to the ASD bus actively operating under a GCM? Environment I/A Series R2 and G3 ASD driver Cause Attempting to directly communicate to the ASD devices with two different systems simultaneously. Resolution The I/A Series UNC / ENC acts as the master of the ASD bus replacing the communications function of a GCM.  Do not connect the GCM's ASD bus with the UNC / ENC's ASD bus.  Connection of both devices to the same ASD bus will cause severe communications conflicts and improper bus operation.

Issue On a old MNL project, a MNL-MI device was found. Is it required to integrate into SmartStruxure? Environment SmartStruxure with MNL Cause Outdated LON product Resolution The MNL-MI provided network-level management functions for a network of MNL controllers.  An RS-232 port on the MNL-MI provided for a connection to a computer running the MicroNet Tech Tool or MicroNet View software (both obsolete).  It is not required for a SmartStruxure integration and can be removed from the LON trunk.

Issue Adding a Trend to a controller and an error comes up saying that the memory is full Environment I/NET Seven Site Cause memory full error when adding a Trend to a controller Resolution Follow these steps to trouble shoot and see if it will resolve itself. Check the memory on the PC and controller itself to see if the error is valid. Check the masking etc. on the points as well as the Trend Extension for the correct cell number. If you are still unable to add then please contact Product Support to receive a script that will allow you to add the Trend.  

Issue When the AS is communicating with another AS and passing values, is this done via subnet broadcast or unicast? Environment SmartStruxure AS Cause Unicast transmission is the sending of messages to a single network destination identified by a unique address. Resolution When AS to AS communication happens it will use Unicast.

Issue How many Function block can i add under a Local node Environment Struxureware Server (1.6) Cause Struxureware was built around that 50 function block should be supported under a local node Resolution Struxureware was built around that 50 function block should be supported under a local node however we never added a limit so you can add more, this is however not supported.

Issue What is the default user name and password for MicroNet View? Environment MicroNet View Cause Access level Resolution User name: - Administrator Password: - MicroNet

Issue Building a database to take to a site and the doors do not show up in Netcon, though they can be controlled. Environment I/NET versions 2.10 and up using SCU 1284s. Cause The controller has not recognized the doors in the SCU and has to be readded in Netcon to be saved again. Resolution To resolve this there are a few simple steps that needs to be followed to get this to work again. Connect to the controller and then go to Edit/Host Computer/Network Configuration. Penetrate the Link Summary, Controller and then SCU. In the cnf column there should be a -- sign indicating that there is no communication to the device. Click on the delete button to remove it from the SCU. Close all the Editors and then go back to the controller. Go to Resident I/O Points, if the door point exists, delete it and close out of the editor. Open up the Resident I/O Points and re-add the point again and repeat Step 2. Save the doors now as Step would have a + sign indicating that there is communication to the device.

Issue The hard drive was replaced and reloaded with OS/2.  UltiVist was re-installed on 😧 partition.  The UltiVist shortcut appears on the OS/2 desktop.  When it is executed, the background programs initiate as they should with no errors reported.  The primary UltiVist executable also starts but no operator views appear and the familiar "low beep-high beep" audio signal of a successful start to the program does not occur.  Again, no errors are reported. The UltiVist was re-installed over-top the existing installation with no change or improvement. Environment UltiVist version 1.22 and newer OS/2 all versions Cause The original hard drive failed and was replaced with a new one. Resolution At an OS/2 command prompt, type 'd:' then enter.  Type 'cd fi' then enter. In the d:\fi directory, find the ultivist.cmd file and look at its contents by typing "view ultivist.cmd".  The last two lines should read: STARTER.EXE FI.CFG START /PM UVUI.EXE %1 %2 Try typing each line at the command prompt a few seconds apart.  The first line starts all the background/support programs.  The second starts the actual interface program. If either line fails to properly execute, cut or rename the entire fi folder and re-install UltiVist from floppy disk (or CD). Do not install over-top the existing installation.