Issue How to start an event sequence with a single click on a graphics page Environment I/NET 2.4x Cause Application Assistance Resolution Create and test an event sequence to carry out the function you wish to achieve Edit a graphics page Select I/NET>Tool Marker Choose label or graphic symbol as desired Next to the Tool Name field, click "Select" Click Add to create a new tool Name the tool Chose the event type Click OK Browse to the appropriate link Select the controller containing the event sequence created in step 1 In the Available Events pane, select the Event Sequence created in step 1 Click Add (if desired the tool can run multiple event sequences) Click OK till you are back to the graphics page Save and test.

Issue When you open LonMaker 3.13 the LonMaker Menu list is not shown in Visio. Environment Lonmaker Cause The Visio macro security settings sometimes become corrupted Resolution  To restore the link to the LonMaker software, follow these steps: Open the Windows Start menu, point to Program Folders, and then click Microsoft Visio. Visio starts Open the Tools menu, point to Options, and then click Security. If any of the check boxes under Macro Security are not selected, select them, click OK, and then exit and restart the LonMaker tool. If you restart the LonMaker tool and you see the LonMaker menu, skip the rest of this procedure. In LonMaker  open the Tools menu, point to Options and then click File Paths tab. Write down the LonMaker path shown in the Add-ons box, and then delete it. By default, the LonMaker path is C:\LonWorks\LonMaker\Visio. *This should be C:\LonWorks\LonMaker. The path may be followed by a semicolon if there are any additional paths in the list. Exit and restart Visio. Open the Tools menu, point to Options, point to Advanced, and then click File Paths. Enter the LonMaker path you wrote down in step 5 in the Add-ons box. Include the semicolon if there are additional paths after the LonMaker path. Exit Visio and then start the LonMaker tool.

Issue Failed to initialize view, access denied or type mismatch when logging in to workstation with some users. Environment TAC Vista Cause When you log in to TAC Vista workstation a default alarmview is always opened (if you are using user profiles you can specify other alarm views. All users that are using the default alarm view have to have at least read rights to $AlarmColumns, $AlarmView and $DisabledView Resolution Log in with a system user Right click on the $AlarmColumns and select authority. If everyone is not in the access control list with at least read rights drag everyone from the Group/users list. Repeat for $AlarmView and $DisabledAlarms

Issue In older versions of Vista (<5.1.5), LMTools version 11.4 is used, and seems to crash sometimes when using the diagnostics functions.  Environment Vista 5.1.4 and older Cause Unstable software Resolution Upgrade LMGRD.exe and LMTools.exe by replacing them with files of version 11.6 that can be found in TAC Vista versions 5.1.5 and later.

Issue In Access Expert's 'View All Hardware' window, the status of controllers does not update. For example, controllers say 'Online' even though they are actually 'Offline' and vice versa. Live Monitoring window does not show disconnect/online events. Seq log shows error: Failed to Publish event.Moniker:MonikerItem {"Namespace":"MercuryServiceEvents","Nickname":"mercury:15-12-1"} Product Line Access Expert Environment Access Expert Premise Software Cause Enterprise Administrator group, under root, is missing permissions for Mercury service. Resolution Log into the Root instance, edit the Enterprise Administrator group, in the "Event Types" tab, make sure permission is granted to the Mercury Service and Mercury Commands

Issue Is it possible to repeatedly send messages from the 911 to keep a connection thru a 3G Cisco access point open? Environment TAC Vista 5.1.8 TAC Xenta 911 Cause There is no function in the 911 designed to do this. But the 911 can get it's time from a NTP server so specifying a NTP server in the 911 will make it ask the NTP server for the time. But the minimum poll rate for the NTP server is 30 minutes. Resolution Go to the Webpage for the 911. Under the time settings specify an NTP server. Now the 911 will ask the NTP server for the time with the time interval specified in the time settings and keep the connection open.

Issue No AMT Function when starting I/NET 2000 Environment I/NET 2000 Cause Starting I/NET from a copy of inetw.exe on the desktop. Resolution Shortcuts on the desktop will work, but do not create a copy of InetW.exe on the desktop. To create a shortcut: Option 1 Right-click on the desktop Click New > Shortcut Browse the path to the location of inetw.exe Option 2 Right-click on InetW.exe in Windows Explorer Dag it onto the desktop and select Create Shortcut Do not select Copy Here

Issue When a PDA is used to calibrate a MN-Sx sensor, the calibration offset value is stored in the controller. How can the value be preserved within the application drawing? Environment PDA MN-Sx sensor Cause The offset is not stored as a nci so a “Read NCI Values” command will not preserve it. Resolution The calibration offset is a plus or minus temperature and / or humidity value. These values must be entered in the hardware wizard - sensor config area. Once entered, the values remain with the application drawing (make sure to re-download the controller).

Issue The Niagara G3 Microsmart Driver Installation and Configuration Guide (F-27523) lists "Applicable Documentation" on page iv. Is that documentation available for download? Environment Niagara G3 MicroSmart Drive (Installation and Configuration Guide) Cause Manuals (F-25695, SOFT-MCN-101) are not available. Resolution Two documents in the list are obsolete and were inadvertently listed as available. They are: DCT MicroSmart Reference Manual (F-25695) MicroSmart Application Manual (SOFT-MCN-101). The remaining documents are available in iPortal > Publication Zone.

Issue Is the LCMA-103 (UIO board) interchangeable with the GCMA-106 (SIO board)? Environment LCM-84110, LCM-84210, LCMA-103 GCM-84111, GCM-84121, GCM-84211, GCM-84221, GCMA-106 Cause Not applicable Resolution No, the LCMA-103 is not interchangeable with the GCMA-106.

Issue Need to save the application, configuration and COV link data for an MNB-controller so that in the event the controller fails, all the information can be easily reloaded into a new controller. Environment MNB family controllers WorkPlace Commissioning Tool, version 5.7.2 or newer Cause Need to save the application, configuration and COV link data for an MNB-controller so that in the event the controller fails, all the information can be easily reloaded into a new controller. Resolution The Backup and Restore facility of WorkPlace Commissioning Tool allows the user to backup the complete controller application, configuration, flow balance and COV link data for a single or multiple controllers or restore of a single controller on a given network in a simple operation.  The procedures for using the Backup and Restore functions of the WPCT are included in the WorkPlace Tech Tool version 5.7.2 release notes.  The Backup and Restore documentation is available via this WorkPlace Tech Tool release 5.7.3 Release Notes from The Exchange Download Center.

Issue I/A Series G3 ASD driver exhibits excessive device initialization and recovery times upon a restart of the station or a power cycle of the ASD devices. Environment I/A Series G3, ASD Cause Driver not synchronizing baud rates to efficiently recover the devices on the bus. Resolution The tacAsd 3.6.47.4 module resolves this issue by improving the mechanism that synchronizes the baud rates between the station and the ASD devices. Download the file tacAsd-3.6.47.4 from The Exchange Download Center.

Issue How many LIPs can be used in Plug and Play mode when used in a Vista classic network Environment Loytec LIP's configured in plug and Play mode on a LNS network. Cause A limitation of 5 LIPs can be used on the Plug and Play mode on a single LNS network Resolution Select LIPs with the additional LON ports to allow your database to fit into 5 LIP limitation.  The options to enable a larger system than 5 LIPs are listed below: Use a network management tool like NL220 or LonMaker to configure the LIPs as routers. Purchase another NIC852 license and create another LNS network with a separate LIP as a config server.

  Issue Access Expert Information is needed for Elevator Access Levels Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Cause Access Expert Elevator Access Level configuration information  Resolution Overview The Elevator Access Levels are used to determine when a person can access certain floors. Floors can be assigned scheduled access within the Elevator Access Level to determine what floors a person has permissions to gain access to.   Elevator Access Levels Elevator Access Levels use the same Schedules as other aspects of the Keep system. Floors can be added by individual numbers or by groups of numbers with a “-“ between them.  It is important to note that People are not added to the Elevator Access Level. People are added to the Access Level for either traditional reader-controlled points such as doors or gates while at the same time being granted access to the reader controlling elevator access. This approach means that management of where and when a person can go places can all be controlled from one page.   Creating Elevator Access Levels To create a new Elevator Access Level: Select the ‘Access Configuration’ tab. Choose the “Elevator Access” button From the menu. Click “Add Elevator Access Level”. Enter a Display Name. (OPTIONAL) Select a Default Reader Mapping. Select “Add Elevator Floor Entry”. Select a Schedule. Enter the desired Floor Numbers. Click “Save” or “Save & Close”.   The Default Reader Mapping will apply the floor names assigned at the Elevator Reading Page to all readers that use the Elevator Access Level. This also allows for the selection of floors for the Elevator Access Level based on the named floors.   To Assign an Elevator Access Level: Select the ‘Access Configuration’ tab. Select “Access Levels” from the Menu. Open the desired Access Level. Select “View Elevator Access”. Click “Add Elevator Access Level Entry”. Choose an Elevator Access Level & associated Elevator Reader.  Click “Save” or “Save & Close”.   It is important to note the flow of the different type of Access Levels: Elevator Access Levels are applied to Access Levels. Access Levels are applied to People.

Issue PinPoint graphics crashes when creating or editing "Active Animation" or "Combo Box" Environment Windows 7 1.93 1.94 Cause If logged on to the PC as a Power User or other non Administrator account you may not have the correct permissions to run some items within Continuum Resolution If the user is required to modify or create PinPoint graphics or various other activities, full access to the Continuum Folder may be required ( or Graphics Folder if this is an a remote server) 1. Log on to the PC as an Administrator 2. Locate the Continuum directory (usually C:/Program Files/Continuum) or Graphics directory 3. Open Properties (Right Click) 4. Select Security 5. Add the required Group or user name, give the write permission

Issue I controlled a point on an MR (or ASC) but the point value went right back to what it was before I controlled it. Why? Environment I/NET MR or ASC Cause Quick polls are probably turned off. Resolution Select Edit, Controller, MCU Config. Once that's up select Stationx, where x is the address of the port that MR, etc is connected to. Find the MR\ASC\etc. and make sure the box in the "QP" column is selected.

Issue Unbound signals in Webstation appear as offline. Environment TAC Vista Webstation 5.1.4 and prior Cause In Vista Workstation, unbound signals are ignored; but in Webstation, and unbound signal is treated as offline.  This may result in a red X across the entire component if any binding is unbound.  This is an inconsistency across the two platforms. Resolution Make sure all signals are bound.  Even if it's a binding that is not used for any display purpose (like a multi-bind .[OBJECT] binding for example). Any signals that are unbound and unnecessary should be removed from components.

Issue Xenta 104-A ships from factory with a resistor on terminals 7 and 8 Environment Xenta 104-A Cause Terminal 8 is input U1, which is used by the controller for outside air temperature in the economizer calculation. Resolution The resistor is 1.8kΩ A temperature sensor on U1 would be a 1.8kΩ thermistor, if this input was being used. The resistor is a place holder to keep the unit out of economizer during initial setup if a thermistor is not going to be used.

Issue Can communicate (ping and open controller webpage) when plugged into the controller but cannot communicate from CyberStation over the site network. Environment CX, bCX, NC2, NetController, ACX2, ACX57xx  Cause Can communicate (ping and open controller webpage) when plugged into the controller but cannot communicate from CyberStation over the site network. Resolution In this case the problem was an issue with the end user's IT department. They missed one of the MAC entries in their router table causing the communication to stop at the router

Issue What authentication method does Sigma ODBC use when connecting to a SQL Server? Product Line Satchwell BAS & Sigma Environment Sigma ODBC Cause There is a requirement for two Sigma servers to pass data to a dedicated SQL Server. However, authentication issues arise during configuration. Resolution Sigma ODBC does not support authentication. To ensure successful communication between Sigma and SQL Server: Use NT AUTHORITY/ANONYMOUS for the SQL Server configuration. Do not select Mixed Mode Authentication during SQL Server setup. Ensure Windows Authentication Mode is selected, as shown in the screenshot below: This configuration allows Sigma to connect without requiring explicit authentication credentials.