Issue I connected the new cable and the netcontroller immediately reset and lost memory. I reloaded the Netcontroller and before it was completed it reset and lost memory. Environment NC9680 LA1 Xdriver Veederoot Cause Improper Veederoot point configuration. Corrupted Veederoot point objects. Resolution Deleted all of the Veeder-Root points. Manually entered the points one at a time. Reloaded the Netcontroller.

Issue What is the maximum allowable cable length for the Continuum I/O bus when connecting IOU modules? Product Line Andover Continuum Environment IOU Modules Continuum I/O Bus RS-485 and FTT-10A network configurations Cause Cable length impacts signal strength and integrity. Longer cables cause signal loss and distortion, which can lead to communication failures. Resolution Follow these maximum cable length specifications for the Continuum I/O bus: RS-485: 2000 ft (610 m) FTT-10A: Double termination: 8858 ft (2700 m) Free topology: 1640 ft (500 m) Ensure proper termination and topology to maintain reliable communication.

Issue An object appears in the Pntfle.rec file but does not have a corresponding entry in the Index. This mismatch prevents the object from being deleted through standard procedures. Product Line Satchwell BAS & Sigma Environment Satchwell BAS2800+ Satchwell Sigma Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause BAS and Sigma require both a  Pntfle.rec entry and a matching Index entry to manage and delete objects. If the Index entry is missing, the system cannot locate the object properly, resulting in deletion failure. Resolution To resolve this issue and enable deletion of the orphaned object, follow these steps: Review Object Details Use an appropriate tool to inspect the Pntfle.rec file. Record the following details: Mnemonic Object Type Object Number Controller Number Backup Existing Files Navigate to the relevant controller folder using Windows Explorer. Rename the following files: Pntfle.rec → OLDPntfle.rec Pointer.bin → OLDPointer.bin Recreate the Missing Index Entry Add a new object in the correct location within the Index. Ensure the new entry matches the recorded mnemonic structure, object number, controller number, and object type. Restore and Clean Up Navigate again to the controller folder. Delete the newly created: Pntfle.rec Pointer.bin Rename the backups back to their original names: OLDPntfle.rec → Pntfle.rec OLDPointer.bin → Pointer.bin Delete the Object With the Index entry now restored, the object can be deleted using standard procedures.

Issue spare parts availability Environment SHR100 SHO100 SHD100 Cause Spare parts availability for the humidity sensor in our portfolio Resolution No spare parts are listed or available. The complete sensor needs to be replaced in case of failure.

Issue Get error message "bad quality" reading values from Vista OPC server with a OPC client. Environment Vista OPC server 1.x.x Cause The problem was that the LON license which is a part of the Vista server license was missing. Resolution Installed the Vista server license and the OPC client could read the values fine.

Issue Fan is activating though it is not commanded. Environment Zbuilder Xenta 121FC Xenta 121HP Cause Fan Conditioning is Active. Conditioning can be used to "stir" the air periodically, evening the temperature when the system is not commanded or forced off. Resolution Active fan Conditioning is determined by settings for Inactive time and Active time. (UCPTappOptions bit 8, Active=1) Inactive time - Maximum interval in minutes before the fan is activated, if not used during. Standstill time between Conditioning.(UCPTFanCondOffTime) Active time - Time in minutes that the fan runs at minimum speed during Conditioning.(UCPTFanCondOnTime) If the Fan Conditioning is active, the fan state will be monitored for activity during the specified Inactive time and turned on when Inactive time has passed. The fan will stay on for the specified Active time until reached then turn off, which begins the Inactive time monitoring again. If the fan is called for during the Inactive time before reaching the Inactive time, the Inactive time is started over when the fan is released.

Issue ADAA problems: can not dial in or out of the site A PCU is set up as a 06 TAP. The RX and TX LEDs are flashing on the RS-232 card. A CBL048 cable is connected from the RS-232 card to the modem. The RD and SD lights are flashing. Environment ADAA Cause The wrong BIN file is in the PCU. Resolution You have the wrong BIN file in the PCU. If the PCU is at the “Boot State”, you may have the wrong EPROM too. Install the correct BIN file; and it is strongly recommend to put in a compatible Asynchronous EPROM.

Issue Why does my DM point on an MR always go into alarm? Environment I/NET site Cause Why does my DM point on an MR always go into alarm? Resolution The time to state timer in the DM/DC point resides up in the SLI. If an MR-DDC module starts the DC point, the MCI has no mechanism to start that timer. Therefore, the DM will create an alarm with every change of state. If the DC is controlled by an event sequence or point extension, the DM functions properly. If you need to use DDC, use a DO and DI and create a DA for the alarm handling. Attach a calculation (module or extension) to the DA of P0=P1 to compare the DO and DI points. Give the DA an alarm delay equal to the value you would have used for the time to state setting.

Issue What are 7806 Site Taps? Environment I/NET site Cause What are 7806 Site Taps? Resolution These series of Taps connect one or more controller LANs to a workstation through a companion 7804/78041, or to a host LAN through a 7805/78051 Tap using a Direct Distance Dial telephone network. (Refer to TCON 101, Model 7806 Site (LAN) Taps).

Issue By default, VisiSat only allows up to three property windows to be open simultaneously. This limitation can hinder productivity when programming complex controllers. Product Line Satchwell MicroNet Environment VisiSat MN50 Series controllers Cause The limitation is defined in the project’s configuration file ( settings.ini ). The default setting restricts the number of property windows to three. Resolution To increase the number of property windows: Locate the settings.ini file in your project directory. Open the file using a text editor (e.g., Notepad). Find the line: Number of Property Forms=3 Change it to: Number of Property Forms=9 You can adjust the number to suit your workflow, up to the maximum supported by your system. Save the file and restart VisiSat for the changes to take effect.

Issue When accessing an SNP network using TAC Vista, no values are displayed. Product Line Satchwell MicroNet, TAC Vista Environment Satchwell MicroNet TAC Vista Cause TAC Vista does not support LAN number 0. If the XBuilder-exported file assigns a LAN number of 0, TAC Vista will fail to display values from the SNP network. Resolution To resolve this issue: Locate the XBuilder Exported File Find the .XMLM file generated by XBuilder. Edit the File Open the .XMLM file using a text editor such as Notepad. Modify the LAN Number Search for any instance where the LAN number is set to 0 . Change the LAN number from 0 to 1 . Save the File Save the changes and reload the file in TAC Vista. Verify Reconnect to the SNP network and confirm that values are now displayed correctly.

Issue How to print a Control Backslash (CTRL\) character from a PE program in Continuum systems. Product Line Andover Continuum Environment Continuum PE(Plain English) Cause The PE device driver expects an escape sequence starting with CTRL\  followed by a specific code. Without this sequence, the output will not be interpreted correctly. Resolution The following line will send the expected esc sequence followed by the value of the Minute system variable out of comm1 (assuming the port is already opened for printing): Print "|28", Minute to comm1

Issue Can the UPS option be added to an existing Continuum power supply? Product Line Andover Continuum Environment Continuum Power Supply PS120/240-AC85 Cause Can the UPS option be added in the field to a Continuum PS120/240-AC85? Resolution No. There is no field upgrade kit to add the UPS option to a Continuum power supply.

Issue When attempting to install the Signal-XP software on a Windows XPsp2 computer, the installation aborts without displaying any error messages. Environment Windows XP-sp2 computer Cause The installation of the Signal-XP software requires that the HASP security plug be connected to the computer and be recognized before the Signal-XP software can be installed.  Due to changes made by Microsoft in the Windows-XP service pack 2 upgrade, the HASP software included with the Signal-XP installation cannot read the HASP security plug. Resolution Download and install the updated HASP4 driver per the instructions include in Technical Alert TA06-03.  Please note that the referenced (Aladdin) web site may have changed its visual layout since the bulletin was published.  The noted version of the driver software may not be available.  Use the latest Win32 driver that is available on the Aladdin website.

Issue The PowerUptime value is later than the current time. This issue may cause some program cannot run if the PowerUptime value is checked in that program. Environment TAC Continuum BCX-1 BACnet Controllers, for example B3851 B3867 B3887 and so on. Infinity Controllers, for example I2851 I2867 I2887 and so on. Cause Maybe there are two reasons. The first reason may be that the computer installed Continuum Workstation don’t synchronize time with the Domain server. The second reason may be that the controller has been learned in another Continuum Workstation, and that Workstation time is error. Resolution Firstly, interrupt the controller’s power. After approximately half a minute, reconnect the controller’s power.

Issue How can I/A Series G3 be configured to monitor local setpoint changes on the LON based SE7000 Series Room Controllers? Environment I/A Series G3, SE7000 Series Room Controllers Cause Setpoint values on the LON based SE7000 Series Room Controllers are maintained as a network configuration property (nciSetPts).  Local setpoint changes will not be seen at the I/A Series G3 station unless the value is polled or read. Resolution I/A Series R2 had an object (PollSnvtTempSetptCmd) in the lonextras jar that could be set to poll the nci values on a configurable time basis.  The same functionality can be setup in I/A Series G3 through the use of an interval trigger. Open the kitControl palette and expand the ControlPalette - Trigger folder Add an Interval trigger object and configure as Trigger Mode with the Interval required.  The Interval will determine how often the nciSetPts is updated (polled).  The recommendation would be 60 seconds. Right Click on the Trigger and select “Link Mark” Right Click on the SE Room Controller and display the property sheet for the device Locate and Right Click on the nciSetPts parameter.  Select Link From “Name of Your Trigger”. When the link window appears, select Fire Trigger and then select Force Read.  Select OK to complete the link. All setpoints included in the nciSetPts parameter will be updated at the time interval configured to read what has been set at the local device.

Issue Public Signals, Inputs and Outputs in a Xenta are not accessible through Webstation Environment Webstation Xenta Cause The public signals are currently not objects but properties on a Xenta Resolution 1. Right click the Menta program under the Xenta, and click "Properties"   2. View "Public Signals", "Inputs" and "Outputs" and change if needed by clicking the three dots (...) next to the signal

Issue What attributes are available on a Continuum Activity Listview? Environment Continuum Cyberstation Listview Cause Available attributes for Activity Listview Resolution Creation of a Activity Listview the following attributes are available: ActionCode CallerCode Description EventObjectID EventObjectName Id NodeName OperatorText OTUser TimeStamp UserId UserName

Issue Does Continuum provide a way to monitor the 61850 protocol? Environment Continuum Cyberstation 61850 protocol Cause Protocol support Resolution Continuum does not provide a means to communicate with the 61850 protocol either directly or xdriver.

Issue Lost or unknown access password for a MicroNet View project. Product Line Satchwell MicroNet Environment MicroNet View Cause User password for MicroNet View has been lost or forgotten. Resolution   Important: Always back up your MicroNet View project before making any changes. Follow these steps to reset the password: Locate the default password file: Navigate to: C:\MicroNet\Projects\Project1\View\password.bin Copy the password file: Make a copy of password.bin from the default project. Paste into your project: Replace the password file in your project directory: C:\MicroNet\Projects\YourProjectName\View\password.bin This will reset the password using the default credentials from the original project.