Building Automation Knowledge Base

Issue Instructions for configuring the enterprise server or automation server for custom views accessible from mobile devices. Environment SmartStruxure iPhone iPad Custom View Cause Instructions for configuring the enterprise server or automation server for custom views accessible form mobile devices. Resolution Creating custom views for iPad or iPhone is done in StruxureWare Building Operation. In Building operation right click on the server object and select New>Folder Name that folder Custom View (the folder must be named this to be recognized by the mobile device) Within the custom view folder you can drag and drop your data that you wish to have in the custom view or you can also create sub folders beneath the custom view folder. See example Below.   Once the configuration steps above are complete, login to the mobile app and click the Custom View button. Everything within the Custom View folder in the AS or ES should be displayed. * In the event these folders do not show up, please logout of the mobile application and log back in.

Issue V298 is obsolete and needs a replacement Environment V231: 7213106000 7213110000 7213114000 7213118000 7213122000 7213126000 7213130000 7213134000 7213138000 7213142000 7213146000 7213150000 V298: 7219818000 7219822000 7219826000 7219830000 7219834000 7219838000 7219442000 7219846000 Cause Obsolete valve needs replacement Resolution V298 valves can be replaced by valves from the V231 family. For more details, please see the data sheets for each valve model. Please note that the V298 closes with stem down, while V231 closes with the stem up.

Issue Upon presenting valid credentials at the door and physically entering thru it, the event reported for the transaction is "Valid Access No Entry" instead of the normal Valid Access event. The door is properly configured with a door switch but the controller does not see the door switch open. Product Line Andover Continuum Environment Continuum CX Gen 1 Continuum Net Controller II Cause For unknown reasons the door's entry and exit IOU are set to the same value, typically the GUI will not allow such invalid configuration. Resolution Edit the door and set the Exit IOU to zero (for a single-sided door) or to the appropriate IOU number associated with the AC1/AC1Plus on the exit side of the door. 

Issue BACnet AlignIntervals Error when downloading b3 controller after a Continuum conversion Product Line EcoStruxure Building Operation Environment Continuum conversion b3 Controllers Cause After a Continuum conversion the b3 controllers will not download correctly and AlignIntervals error is seen. Resolution This is most likely a result of have older firmware in the b3 controllers. No exact EBO supported version is stated for the b3 controller, but it is advised to always use the latest firmware version. Early versions of SBO (v1.0 to v1.9) would have been tested with v4.500064 (June2010) and v4.500076 (Mar2014). Most EBO testing being done at v4.500077 (Nov2017). It is likely a b3 with firmware v4.500049(Jul2009) could operate correctly.   It is advised to use the current version of firmware in a b3 controller.   Continuum Conversion Tool Notes See Known Issue v3.0 See Known Issue v3.1 So for Continuum conversions, EBO v3.0.x, v3.1.1 and v3.1.2 up to CP4 should avoided. The work around for these versions is to convert using v2.0 then upgrade to the required version. Or for v3.1, use v3.1.2.6000 CP5 or later. The issues are fixed in v3.2.

Issue Following a successful configuration of the Continuum Transition Tool (CTT) it has been noted that some ongoing changes in Continuum do not seem to then be migrated through to the Security Expert database. Product Line Andover Continuum Security Expert Environment Continuum Transition Tool Security Expert Data Sync Cause It would appear that on occasion, some changes made to Continuum Areas after the initial CTT Transition is completed, fail to be exported from the Continuum DB by the CTT in its periodic update, This can be verified by examining the actual CSV output and seeing that certain known changes to Areas  are simply not present.  The actual Security Expert Data Sync is working correctly but if the changes are not exported by the CTT then they cannot then be imported by the Data Sync Service Resolution Although this is not currently resolved, it is documented as a limitation of the Andover Continuum System. Page 21 of the Transition Guide Security Expert - Continuum Database - Transition Quick Start Guide states that the Last Changed field of an Area object is only updated if the object is edited in a specific way. Since the CTT uses the Last Change field to decide what new object changes need to be exported, this legacy issue in Continuum directly affects the update to Security Expert if the changes are not made as advised above.

Issue Which auxiliary switch is used on with the MV15B actuator? Environment MV15B S2-MV15B 8800469000 Cause Some applications requires an aux switch to the actuator. Resolution The S2-MV15B, part no 8800469000, is the correct auxiliary switch for this application. 

Issue  Found Webhelp link entitled "Configuring a BACnet Pulse Converter (Generic)" but cannot create one. Environment v1.4 Cause Object type is not available in any devices currently discovered on the system. Resolution A BACnet Pulse Converter (and BACnet Accumulator) are BACnet Object Types. There are currently no Schneider Electric SmartStruxure products that contain either of these object types. Therefore, the only devices that have these BACnet object types are Third Party Devices. You will first need to discover one of these devices and then when the properties are discovered you will see that the device has one or more BACnet Pulse Converters and/or BACnet Accumulators object. It is then that you can configure settings for the object(s). Below is a partial screenshot of the Webhelp configuration page for the object type.  

Issue After an upgrades to 1.4, units for temperature inputs on Central IO are not configurable. Affected programs no longer work correctly. When there is no client activity to convert to the locale of the client (there is not with the Script engine), the input is assumed to have the number that corresponds to degrees Centigrade. Product Line EcoStruxure Building Operation Environment SmartStruxure 1.4 Central IO Inputs PE Script Cause Units must be set  in the variables window of the affected script program. Resolution The following program would work fine in 1.3 if the temperature that is bound to the SpaceT input was configured to have units of Deg. F. When the user of this program upgrades to 1.4, this program will no longer work correctly. The input is assumed to have the number that corresponds to Deg. C. You can see it in the variable value listing block: 22.4°C is compared to the setpoint of 70°F and it does not work right. The units MUST be set within the Script program as below: Now it will work.

Issue Vista Workstation error log has "Netfunc errors." Environment Vista Vista multi server system Cause The Netfunc message in the log means that the master node is already working on the subscription that the node is sending. This can be caused by an overloaded network. The node has not received an acknowledgement from the master in a timely manner. It could also mean that the Master and its node are not synchronised correctly.   Resolution If the error continues to appear in the log: Make sure the network is not overloaded.  Close down the server and the nodes and restart them so they will resynchronize.

Issue During installation and commissioning of a MNL-800, a component labeled MFC21 on the backplane was damaged. Is it necessary to replace the backplane? It seems like the MNL-800 is still completely functional.  It's reading all of its inputs and the program logic is controlling the outputs accordingly. Environment MNL-800 Cause The issue is typically a ground loop between full-wave and half-wave devices or power supplies connected to the UIs and / or AOs.  MFC21 is a Multi-function Ceramic protection capacitor / varistor component connected between the internal +15 VDC and earth ground (not common).  This and the other 28 varistors on the base board provide various forms of protection.  MFCs have burned out in situations that contain one or more transformers and a combination of full-wave / half-wave devices. Connections (common) between these devices can cause undesired ground loops (especially where transmitters are involved). It may also be related to how the transformers are wired (e.g. 24H / 24G or one side tied to earth ground).  The MNL-800 is a full-wave power supply device. Resolution Review the power wiring of all connected I/O. Replacing the backplane is ideal because it will provide proper protection for the next voltage spike. Without a functional MFC21, the logic card may get damaged.

Issue A jobsite consists of several (independent) buildings each installed with a UNC-520. They are not networked together (i.e. standalone) and each one has a different projectID.  The customer would like to use Workplace Pro to do some occasional changes and scheduled database backups.  Can a copy of Workplace Pro be purchased / provided without the need to purchase the Enterprise Server as well? Environment Niagara R2 Cause Unusual jobsite configuration with several standalone UNC-520 controllers and no Enterprise Server. Resolution Workplace Pro can only be purchased along with the Enterprise Server software.  It cannot be purchased in any other configuration. Perhaps an arrangement can be made with the local Schneider-Electric branch or I/A partner for temporary usage of a pc with Workplace Pro.

Issue The AO output on the SE7600 controller is either off or on instead of modulating. Environment SE7600F Room Controller Cause The SE7600 Room Controller is expecting a Discharge Air Sensor to be connected in order to detect minimum heating temperatures. While this is missing it will not modulate the heat based on room demand. Resolution Install a 10k Type 2 Discharge Air Sensor between the DS an Comm terminals or add a 10k resistor to allow the unit to modulate heat based on room spacetemp.

Issue Existing site with a MSC-NC and several MicroSmart controllers no longer communicates.   The user cannot view real-time data.  The MSC-NC is proven defective.  Can a UNC-520 be used in place of the MSC-NC?  There are two, separate MicroSmart trunks connected to the MSC-NC. Environment DMS Niagara R2 Cause Product failure and obsolescence Resolution Remove the MSC-NC and replace it with the UNC-520 running a station with two MicroSmart Services - one per physical controller trunk.

Issue Are the V211T, V222, V292 valves suitable in a system containing 28% bio ethanol? Environment V211T V222 V292 Cause Application requirement on content. Resolution With a content of only 28%, the valves should work just fine. Cast iron is not ideal, but it works fine. Stem packing materials are EPDM and teflon, and they will also work fine with this content.

Issue What version of LONMARK Resource Files are used within StruxureWare Building Operation? Environment StruxureWare Building Operation Cause SBO documentation currently does not provide this information.  The LONMARK Resource Files define the standard SNVTs and SCPTs that are supported by the platform. Resolution StruxureWare 1.2 ... LONMARK Resource Files version 13.02 StruxureWare 1.3 ... LONMARK Resource Files version 13.02 StruxureWare 1.4 ... LONMARK Resource Files version 13.20 StruxureWare 1.5 (next release) ... LONMARK Resource Files version 14.00

Issue In a TAC Vista server Network is a TAC Vista SmartStruxure Interfaces needed for each server? Environment TAC Vista Server 5.1.8 or later TAC Vista SmartStruxure Interface SmartStruxure Cause Do I need to set up a TAC Vista SmartStruxure Interface per TAC Vista server or can I use just one for all Servers? Resolution You don't have to set up an TAC Vista SmartStruxure Interface per server but you can have several if you want to reduce the server to server traffic.

Issue To clarify if the Erie Zone valve actuators are Plenum rated per the NFPA ( National Fire Protection Association ) safety standards. Environment Erie Actuators Cause Plenum rating of our actuators apply to the wires or cables used externally for terminations of the actuator. Resolution To provide a plenum rated solution, one of the two options below could be used. 1. Use an Erie actuator that has terminal connections instead of wire leads like the AG13A01A or AG23A01A and use plenum rated wire or cabling to connect to their terminals. 2. Use conduit connectors with a complete electrical conduit system to enclose all the wires in conduit. Note: The Erie models that have wire leads or cable like the AG13A020, have appliance wire NOT plenum rated. Without the use of a conduit system to shield the wire, it would Not meet plenum rated standards Consult the local Electrical Building Inspector to verify the best solution to ensure your application can be certified after inspection.

Issue Need to reference the outside temperature and humidity under another BCX1, but the value does not change as the referenced point changes. The program is running. The program code is as below: Line 1 Temp_Outside= NetworkA\BCX1_2\Temp_outside line E state=enabled goto 1 The result is : The value of Temp_outside does not change to equal the value of NetworkA\BCX1_2\Temp_outside Environment Continuum BCX1 B3 Cause A difference between the two BCX1s. The object type of the two points is not compatible. Resolution Correct the submask setting to make sure they have the same submask exactly Correct the object type to make sure they are compatible with each other

Issue A method is require to provide an Executive Privilege function to a Door to allow tailored credential requirements for specific Users. Product Line Security Expert Environment Security Expert Cause Doors are currently set up for two credentials (Card + Biometric) but there is a need to allow certain Users access through those Doors without having to present the second credential. Resolution The Access Level Door Type feature allows for this functionality. The option overrides the Door's Door Type with the one set in the Access Level (e.g. to allow a VIP to override 'Card + Biometric' to just 'Card' at a door). Required Objects Door Type Access Level User Configuration In the Door Type set the Access Level Door Type to the door type you wish to use whenever Access Level Door Type is enabled - in this example it would be "Card". Fig.1 - Door TypeFig.1 - Door Type In the Access Level enable the Use Access Level Door Type option. Fig. 2 - Access LevelFig. 2 - Access Level Assign the Access Level in step 2 to your User. Fig. 3 - UserFig. 3 - UserFor a Video KB article showing a similar configuration process see:  Security Expert user specific access vs standard door access 

Issue The ACX57xx controller datasheet does not specify the AC power voltage range/ tolerance. Environment ACX ACX5740 ACX5720 Cause The DC power input specifies the voltage range on the datasheet. No documents specify the AC voltage range. Resolution You can power the ACX57xx controllers from either AC or DC power. The DC range is 12VDC - 28VDC. Max' power consumption = 50W. The AC voltage is 24VAC +10% -15% 50/60Hz. Max' power consumption = 90VA Giving an AC voltage range of  20.4VAC - 26.4VAC.