Issue Currently has a 1CAL Webstation license, but wants to upgrade to 12CAL. Can the upg. license part be used? Environment Vista 5.1.X Cause  Upgrading number of Webstation licenses within the same version. Resolution The upgrade licenses are intended to be used only when upgrading from a previous version of Vista Webstation, and is not applicable for an increase of CALs.

Issue Are there any STD100 spare parts available for ordering? Environment 5123002010 STD100-50 5123004010 STD100-100 5123006010 STD100-150 5123008010 STD100-200 5123010010 STD100-250 5123012010 STD100-300 5123014010 STD100-400 Cause Lost or broken parts needs replacement Resolution No spare / replacement parts are currently available for ordering.

Issue UltiVist cannot communicate with the DMS panel over a serial connection due to incorrect port settings. Product Line TAC IA Series Environment UltiVist Software DMS Panel Cause The DMS panel’s serial COM port settings were reset to factory defaults, which do not match UltiVist’s required configuration. Resolution Configure the DMS panel’s serial COM port with the following settings to enable communication with UltiVist: Parameter Value Port PORT1 (typically) or PORT2 Baud Rate 9600 Stop Bits 1 Data Bits 7 Parity Even Mode Multi-drop Modem None Note: PORT1 is commonly used for UltiVist connections. Ensure these settings are applied after any factory reset.

Issue In Vista Workstation 4.20 or 4.21, when using full screen mode (F11), if all windows are closed, a gray screen is displayed. Environment Vista Workstation 4.2.0 or 4.2.1 Cause Closing all windows results in an empty display, but it is still taking up the whole screen. Resolution The only way to exit full screen mode is to use the ESC key.

Issue The Workplace Tech Tool 4.0 Engineering Guide (F-27254), Chapter 3 - "S-Link Sensor Tags", states "PBOccMode" is 0 following a download or reset.  This is incorrect.  Following a download or reset, the PBOccMode tag comes back as NA. Environment Lon and BACnet controllers with MN stats Cause error in documentation Resolution There is a work around if a 0 is required following a download or reset. If the existing logic is not able to handle the "NA", then link PBOccMode into Input[1] of a two input "Priority Object". Set Input[2] to a constant of 0. The Priority object will output a 0 following a download or reset.

Issue Get alarm the "Filename too long for backup" in TAC Vista Workstation. What is wrong? Environment TAC Vista 4.2.5 Cause The too long filename is from one of the debug logs in the $log folder in Vistas database. Resolution Make sure no debug log is started, open the Vista server, Log-Comm. Log, nothing should be active or marked. Delete or copy to another folder the logs in the $log folder.

Issue Site is using Pelco video server that runs in the same OS as Continuum, to minimize cost they want to run Continuum in the video server machine. Environment CyberStation Various Pelco video servers Cause Cost Resolution While it is technically possible to have Continuum run in the same machine as the Video server it is not recommended. Some of the possible problems that may arise are... 1. Performance issues 2. Compatibilities issues, some files required by both Continuum and the video server may have different version requirements.

Issue A GCM has been removed in the field and replaced with a newer product (i.e. a Niagara Jace or a SmartStruxure AS).  How can the GCM be disabled from communicating in TreeTech without actually deleting it?  Environment TreeTech (all revisions) Cause The GCM's programming logic will be used for a short period of time as a reference.  Then, the entire GCM will be deleted from TreeTech. Resolution Right-click on the GCM and go to Properties. Click the Offline Status tab. Select Offline from the drop-down menu. Close the window. Offline mode disconnects the GCM database in TreeTech from the field.  

Issue When you drag and drop and Xenta programmable controller in to a new folder it remains in the existing Xenta group. Environment SmartStruxure 1.5 Cause The drag and drop feature is not designed to make new Xenta Group bindings. The controller will be moved but remain in the existing Xenta Group membership. Resolution Two options exist to move a controller into a different Xenta Group  Make a new Xenta Group, save the existing Menta application out of the database and then delete the device.  Add a new folder then add the Xenta device into that folder and select the previously saved Menta file.  A new Xenta Group will now be created .  Select the controller you wish to move, using right mouse click, select Copy. In the new location use the right mouse click Paste Special command.  When finished delete the original controller.

Issue UI-4 Expansion module will not work with i2 controller. Points cannot be controlled. Environment UI-4 Expansion modules i2 Controller Cause The firmware of the controller is less than what is required. The compatibility matrix indicates that to use the ui-4 expansion module that the firmware must be at version 3.3x. Resolution Uprev the firmware to version 3.3x. Read through Technical Bulletin #1361 to ensure that the bootloader flash is at the correct version. 

Issue How to transfer values between Menta object within the same Xbuilder project Environment TAC Xbuilder Cause Sometimes there is a need to transfer values between Menta applications in the same Xbuilder. To do this you create an input in the receiving node. Resolution In Xbuilder open the Menta application that you want to read a signal from another Menta application Add a input block of the type the signal will be (II, RI or BI) save to  Xbuilder. Right click on the input in the system pane and select "select signal" Browse to the signal you want to transfer.

Issue I/A Series G3 Enterprise Network Server (ENS) learned proxy point does not properly inherit the maximum override duration facet setting configured point or points at the ENC.  Environment I/A Series G3 versions 3.5.xx and earlier Cause The mechanism within the core G3 software that controls the inheritance of the maxOverrideDuration facet for a learned proxy point was not added until 3.6.31. Resolution Upgrade the I/A Series G3 Enterprise Network Server (ENS) and ENC to version 3.6.31 or higher.

Issue Unable to update VAS client configuration after initial setup using the Configuration Wizard.  The Configuration Wizard and Client Email Configuration selections remain unselected or grayed out. Environment I/A Series R2 Enterprise Server Vykon Alarm Service Client 2.4x Vykon Alarm Service Client  3.xx Cause For security reasons the Configuration Wizard and Client Email Configuration selections are only enabled (not grayed out) if the user is associated with the computer's Administrators group. Resolution Review the user accounts for the computer and make sure that the user name being used to login and operate the VAS client is associated with the computer's Administrators group. You may find that a local user needs to be added and used if the computer is part of a domain and IT does not allow that user to be a member of the Administrators group.

Issue Does the JACE-645 come with 128 MB or 256 MB like the ENC-520? Environment I/A Series, JACE-603/645 Cause Not sure what it comes with after reviewing announcement PA-251. Resolution A JACE-603 or JACE-645 comes standard with 128 MB of RAM with the option to upgrade to 256 MB.  The part number for the optional memory upgrade is TRD-NPM-256. This part number modifies the license which enables the factory-installed memory (license line:  maxHeap=true).

Issue Daylight saving (DST) settings when using external time controller. Environment Vista Server NTP External Time Controller Cause Sometimes customers prefer to use an external software and/or device to monitor and set the actual time in the computer, sometimes it also controls the daylight savings. Resolution When using TAC Vista servers in a network with an external time server (e.g. connected to the TAC Vista master server) it might be a good idea to switch of the daylight saving and only use standard time. The daylight saving/standardtime is controlled by the events, $Summer and $Winter. They can be changed in the property menu for the server object. First, make sure that all computers don’t have the checkbox “automatically adjust clock for daylight savings” checked in the date and time property dialog, with this box unchecked, TAC Vista controls the daylight savings on the computer. You also need to set TAC Vista in standard time status (if it isn't already).If it is, go to the properties menu on the server object, Time control. Make sure that “daylight saving difference” is changed from 60 min to 0 min. Then go to the daylight savings menu and uncheck the start and stoptime to make sure that the event doesn’t run next time. Do the same thing in the standard time menu. If you’re in daylight savings mode already, you have to run the standard time event. Do this by selecting weekday and month. e.g. third Wednesday in April. Change the start time to a couple of minutes later, press ok and open the properties dialog again to make sure that next event is happening soon. Check the state in the properties menu on the server object, Time control, it should be standard time now. Now do the settings mentioned in chapter 2. By doing this the external time server now can control time and daylight savings in the TAC Vista network.

Issue Can SIGNAL software communicate with MNL controllers? Environment SIGNAL software MNL controllers Cause Use SIGNAL software to read and write to MNL controllers Resolution Yes. SIGNAL can be interfaced to a LNC-100. This controller is very similar to a GCM-86000 but it contains a LON trunk connector and block types that allow for communication to MNL controllers. By creating APT & DPT blocks in the LNC-100, SIGNAL can read from and write to blocks in the MNL controllers.

Issue If airflow direction is reversed in duct from f.ex. 100 Pa to -100 Pa, will the SPD310/SPD360 break? Environment SPD310 SPD360 Cause Reversing airflow direction in duct. Resolution It will not break. If the "sym" jumper setting is changed when airflow direction is changed (reversed), it will read the value correctly.

Issue The programs Run Times are running fast. Product Line Andover Continuum Environment Continuum 1.82 BCX-4040 Cause Internal Programming corruption Resolution Verify the System variable time on the controller Reload the controller

Issue Following a clean upgrade from Continuum 1.74 to 1.93, all ACX78x controllers have the No Server LED illuminated. Product Line Andover Continuum Environment ACX780 ACX781 Cause The SystemStatus system variable is set to No Database. Additionally, the AccessServer system variable on the ACX78x controller is not correctly configured—it is not set to the ACCID of the primary access server workstation. The No Server LED illuminates when the controller cannot establish a valid connection with the access server. This typically occurs due to misconfiguration of the AccessServer variable. Resolution To resolve the issue: Set the SystemStatus variable to Normal. Ensure the AccessServer variable is correctly configured: It must be set to 0 or to the controller’s own ACCID. Do not set it to the ACCID of a workstation or any other device. Important Note Setting the AccessServer to any value other than 0 or the controller’s own ACCID will trigger the No Server LED, indicating a failed server connection.

Issue DCX 250, backlight is working but no text or splash screen is being displayed. Product Line Andover Continuum Environment DCX250 Cause Failure of controller hardware. Resolution Replace DCX250.