Issue If a Standard Network Variable Types (SNVT) in a Functional Block program is copied and renamed, when commissioning the local node with an LNS tool the node, the copied SNVT keeps its original copied name. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site Cause The XIF file in the device is not getting updated when the signal name changes. An LNS management tool will upload this XIF file and use it to see the values. Resolution This has been reported as bug in software and will be resolved in an upcoming release.

Issue i2887/ b3887 Cool starts on Power failure Environment i2887, b3887 i2887-L-230, b3887-L-230 i2887-L-115, b3887-L-115 Cause The i2887 and b3887 do not have a RAM battery backup. Resolution The i2/b3887 is one of the range of low cost i2/b3 controllers that does not have a RAM backup battery. It has no concept of a Warm start that would save working values in the RAM. It does however have Flash Memory that allows the controller to save all of its points and programs. After a power outage these points / programs will be copied into RAM and start running from their first line (if they are Autostart) in what is called a Cool Start. Its ACCRestartMode mode will be ACCCoolStartOnly.   Other i2/b3 controllers that do have a RAM backup battery will allow the ACCRestartMode to be changed as required.

Issue How can an AI object be scaled to display to 4 decimal places in Workplace Tech? Environment MNL controller MNB controller Workplace Tech Cause The AI object in a MNL or MNB controller can only display to 2 decimal places and this cannot be increased. Resolution Change the "scaled high value" and "scaled low value" represented by the input signal. For example: Given a transmitter that provides 0 to 5 VDC representing 0.0 to 0.1 inches of water column. Rather than putting in a "scaled low value" of 0.0 and a "scaled high value" of 0.1 make the "scaled high value" 100. Then take that value up to a Niagara station and divide it by 1000 to convert it back to inches of water column.  This will display it to 4 decimal places.

Issue Templates cannot be changed for personnel because the option is grayed out in the Personnel Manager Environment Personnel Manager Cause This is an issue that was fixed in 1.82 and above. Resolution There are a couple of work arounds for this issue: Go into each template and select the Attribute data source tab Go to RefTemplate and change it from InheritFromTemplate to CopyFromTemplate Go back to the personnel and the ability to switch to other templates works The other option is to switch the Personnel Manager to False in the Cyberstation preferences to use the Personnel Editor. This is not an issue in 1.82 and above.

Issue Why are only three tabs viewable when the Properties page of a MNB controller is opened using version 5.7.1 (and newer) of the WorkPlace Commissioning Tool? Environment MNB controller WorkPlace Commissioning Tool Cause Beginning with version 5.7.1 of the WorkPlace Commissioning tool, only a subset of the controller configuration data is requested when initially browsing for BACnet devices using the selected communications protocol. Without additional information, the "Device Properties" program module does not know what kind of device (controller model) is being accessed. Without the model information, only the generic "General", "BBMD" and "Advanced" device information tabs are displayed. This is the same information displayed when third-party BACnet controllers are accessed. Resolution There are two options for acquiring the additional "Extended Device Data". Turn on the "Auto Acquire Extended Data" option.  WorkPlace Commissioning Tool will automatically request the extended data for those devices shown in the device list. Right-click the specific device entry in the list and select "Refresh" from the displayed menu.   Once the extended data has been retrieved from a BACnet device, the Properties window for that device will display with all the appropriate property tabs shown.

Issue Enterprise Server displays repeated warning messages: Lost Sync with system clock - resetting control engine Product Line TAC IA Series Environment Niagara R2 Enterprise Server UNC-520, UNC-410 controllers Cause The warning occurs due to incorrect or inconsistent time synchronization settings between the Enterprise Server and UNCs. This can result from: Improper serverEnabled or clientEnabled configuration Missing or incomplete time protocol server entries Tight clientResetTolerance values Resolution Verify and adjust the following settings: Enterprise Server (ES): serverEnabled = true if syncing with UNC clientEnabled = true if ES gets time from an internet or site server; otherwise set to false clientResetTolerance : Default is 30 sec (too tight). Set to 60 sec or more (enter value in seconds) timeProtocolServer* : If clientEnabled = true , all three slots must contain a time server address. If only one server is used, repeat the same address in all slots. No blank slots allowed UNCs (TimeSyncService): serverEnabled = false clientEnabled = true clientResetTolerance : Same as ES (≥60 sec) timeProtocolServer* : Same rule as ES Reboot the UNC after making changes

Issue When swiping card, the status of door point in Controller Summary doesn't change. Environment I/NET Cause This is so designed in I/NET Resolution In I/NET, the status door point doesn't change when swiping card. So if interaction with swiping card is needed, you need to use Access Initial Control or create another real External point for the door point. (00/01 Ext apart from 08/09 Int)

Issue If user exits I/NET (Using System > Exit) and then re-starts I/NET again with logging off, the previously logged on user is automatically logged back in. When starting I/NET, user is not required to enter a password.   Environment I/NET Seven Cause The I/O Server with no clients has three settings which can be configured for its active profile as defined below: Maintain – Enable this option to allow the I/NET I/O Server to continue running in the background, even when no I/NET client is currently active. In this case, you will remain logged into the I/NET system. Logoff – Enable this option to be automatically logged off of I/NET when you shutdown the host software application. The I/NET I/O Server will continue running in the background, even when no I/NET client is currently active. Shutdown – Enable this option to shutdown the I/O Server after all I/NET clients have been shutdown. Resolution Change the active profile I/O Server setting to either logoff or shutdown.  Both Logoff and Shutdown will deactivate the last user logged into I/NET so if this is the functionality required, then either of these two settings should be used.

Issue Customer site security requirements do not permit web browser access via the http protocol to any device on their Ethernet network so they need to be able to disable it. Environment UNC-410 or UNC-520 Cause Government / corporate IT security regulations do not permit web browser access via the http protocol to any device on the Ethernet network. Resolution If creating a new station, do not select the "Web User Interface Service" in the Add Services dialog. If the station has already been created and is running, open the station in WorkPlace Pro and cut the "WebUiService" out of the Services container.  After cutting out the service, you need to restart the UNC.  If the WebUiService does not exist in the station, an http 400 error, "No Browser Support" error will be returned when an attempt is made to access the UNC station graphics via the browser.

Issue When using the old part no for ordering, it's no longer valid. Environment SHD100 006902320 006902321 Cause Revised version of sensor Resolution Due to a revised and improved version of the sensor, the part number was revised from 006902320 to 006902321.

Issue Do we have any thermal switches in our portfolio? Environment Thermal switch bi-metal Cause Application or customer requires/requests a bi-metal thermal switch Resolution Unfortunately, no such product is available in neither the "Industries" or the "Buildings" portfolio.

Issue When attempting to use the Door Entry Requires Verification option in a Door Type the verification window does not pop up when a User badges at the door. Product Line EcoStruxure Security Expert Environment Security Expert Cause This option requires a Camera record to be assigned to the Door record even if there is no physical camera at the door. Resolution Create a Door Type that has the Door Entry Requires Verification option enabled. Door Type Create a Camera under Monitoring | Setup | Cameras and set the Type to Direct Camera and URL to any value (this needs to be set even if it is not correct). Camera Configuration In your Door set, the Door Type to the new one created earlier and the Camera (Entry) to the camera just created. Door Configuration Operation: Badging a valid User at the Door will create an Entry Verification event (1) that pops the camera window that includes an Unlock Door button (2) allowing the Operator to manually open the Door (3) once visually identifying the User. Operator Verification

Issue Using Time Schedules in the Xenta 527 Environment Xenta 527 I/NET system I2V integration Cause Users should exercise caution when creating time schedule objects and pages in the Xenta 527. If a time schedule is created and directed at an I/NET point that already has a time schedule on the controller, the point value will be incorrect until the schedules synchronize. Due to the risk of improper results, possible harm to equipment in an HVAC environment, possible security breaches in a security environment, and the risk that if Ethernet communications fail the point will not operate according to the schedule it is recommended that time schedules in the 527 not be used with I/NET points. Resolution The I/NET time schedule object, which is created during the save file conversion in XBuilder, should be used . This object will direct you to a page that modifies the I/NET time schedule on the controller.  

Issue When upgrading I/NET 2000 to I/NET Seven, if during the install process you answered Yes and specified the I/NET 2000 root directory, I/NET Seven defaults all of its default directories to I/NET 2000. Environment I/NET Site Cause Issue when upgrading I/NET 2000 to I/NET Seven, if during the install process you answered Yes and specified the I/NET 2000 root directory, I/NET Seven will make all the default directories to I/NET 2000 Resolution Either copy the new BIN files into the old I/NET 2000 data directory, or change the I/NET configuration after the upgrade to point to the I/NET Seven data directory. By leaving everything the way it is, it will result in problems with I/NET Seven security, and transactions not showing up correctly.

Issue Graphics fail to load through firewalls when using webClient versions earlier than 1.73. Product Line Andover Continuum Environment webClient prior to Version 1.73 Cause Earlier versions of webClient (before 1.73) require specific IIS server configurations to function correctly with WebPinpoint when firewalls are present. Resolution Scenario 1: All Client Browsers Inside the Firewall IIS Server Location: Inside the firewall WebPinpoint functions correctly Scenario 2: All Client Browsers Outside the Firewall IIS Server Location: In a DMZ (requires two firewalls) WebPinpoint functions correctly Scenario 3: Mixed Client Locations (Inside and Outside Firewall) Option A: Two IIS servers — one inside the firewall, one in the DMZ WebPinpoint functions correctly Option B: One IIS server — clients outside the firewall access via VPN WebPinpoint functions correctly Scenario 4: All Clients and Controllers Outside the Firewall IIS Server and Controllers: Located outside the firewall Not recommended Update in Version 1.73 and Above A fix was introduced in version 1.73 and later, eliminating the need for special firewall configurations. Simply set up the system as if no firewalls exist — WebPinpoint will function correctly.

Issue Registration of TAC Vista OPC server as service fails Environment OPC Server Cause During the installation of TAC Vista OPC server, it might fail to register as a Windows server if you do not have a valid license for the TAC Vista OPC server during the installation phase.  Resolution Uninstall the OPC Server Make sure you have a valid license Reinstall the OPC Server

Issue There is an error in the date format in automatically generated reports. Environment Vista 5.1.X Excel Cause The regional settings are incorrect for the account running the TAC Vista service. Resolution Run a report manually and check that the formatting is ok. Check and make a note of  the regional and language settings for the user that is logged in. Check which account is running the TAC Vista service. Change the regional and language settings to those noted in point 2.

Issue Currently has a 1CAL Webstation license, but wants to upgrade to 12CAL. Can the upg. license part be used? Environment Vista 5.1.X Cause  Upgrading number of Webstation licenses within the same version. Resolution The upgrade licenses are intended to be used only when upgrading from a previous version of Vista Webstation, and is not applicable for an increase of CALs.

Issue Are there any STD100 spare parts available for ordering? Environment 5123002010 STD100-50 5123004010 STD100-100 5123006010 STD100-150 5123008010 STD100-200 5123010010 STD100-250 5123012010 STD100-300 5123014010 STD100-400 Cause Lost or broken parts needs replacement Resolution No spare / replacement parts are currently available for ordering.

Issue UltiVist cannot communicate with the DMS panel over a serial connection due to incorrect port settings. Product Line TAC IA Series Environment UltiVist Software DMS Panel Cause The DMS panel’s serial COM port settings were reset to factory defaults, which do not match UltiVist’s required configuration. Resolution Configure the DMS panel’s serial COM port with the following settings to enable communication with UltiVist: Parameter Value Port PORT1 (typically) or PORT2 Baud Rate 9600 Stop Bits 1 Data Bits 7 Parity Even Mode Multi-drop Modem None Note: PORT1 is commonly used for UltiVist connections. Ensure these settings are applied after any factory reset.