Issue Snap to Grid not spacing items correctly in Pinpoint Graphics Environment CyberStation Graphics Cause Documentation Resolution In the Windows DPI settings (to make text and other items larger or smaller) adjust the settings until the desired results is achieved, for example if the setting has been changed to 125% try putting it back to 100%.

Issue How does the "Door Closed Timer" work in the I/NET Seven Door editor? Environment I/NET site with Access Control Cause Explaining the Door Closed Timer in the I/NET Seven Door editor Resolution Set the duration of the Door closed timer to a value from 0 to 25.5 seconds (0.1-second increments). This timer determines how long the door must remain closed (as sensed by the door sense switch) before an unauthorized door open condition will trigger a "forced door" message. Use this feature to help prevent false "forced door" messages that can sometimes occur when a door closes, but then bounces enough distance to trigger a temporary open condition at the door sense switch.

Issue How can it be determined which LonWorks Program IDs are supported by the Niagara R2 system? Product Line TAC IA Series Environment Niagara R2 LonWorks Cause Users need to identify supported LonWorks Program IDs for integration and compatibility checks within Niagara R2. Resolution Create a Test Station Install a test station on the localhost that includes: LonWorks Service LonWorks Network container LocalLonDevice Access Lon Utilities Manager Open the test station in WorkPlace Pro. Right-click on the LonWorks Service and select Lon Utilities Manager. Run Program ID Report Select LocalLonDevice. Choose Command of Reports and Sub-command of programids. Execute the command to generate a listing of all Program IDs for shadow objects in the local tridiumx library (lonDevices container). Save and Search Save the report as a text file. Import into Excel for easy searching and filtering. Update When Needed Re-run the report whenever a new Lon JAR file is added or an existing Lon JAR file is updated.

Issue Components library disappearing if the TGML graphic editor is closed and then reopened. When adding a custom folder to the components library, the new folder shows up in the graphic editor, but if the editor is restarted, they disappear. Environment Vista TGML Editor Cause TGML can not handle a dot "." in the naming When creating a folder in My components its important to not have a "." dot in the name. When restarting the editor it will try to reread the folders but will stop because of the "." To correct this remove the "." in the name of the folder Resolution Remove all dot's in the name of the Components folder Wrong: My own components V2.0 Right: My own components V2

Issue After reading a valid card on a reader a Deny Entry Select message is displayed in AMT. Environment I/NET Seven and Access Control. Cause The reason for this is because the door that the card is being read on does not have a time selected for it to be granted access. Resolution Click on Access/Tenants and verify that the Tenant does in fact access to that door. Click on Access/Individuals and modify the person who owns the card Select Doors and when the Editor comes up, scroll over to the door in question, double click and the Time Schedules comes up Select the schedule that is appropriate and hit okay and close out the editor Read that card again and it should grant access now.

Issue The Sigma Analogue Output card is expected to produce a voltage range of 0–10 V DC. However, it only outputs a maximum of 9.9 V DC. Product Line Satchwell BAS & Sigma Environment Sigma Analogue Output Card Cause Although the card is specified to produce a 0–10 V DC output, in practice it delivers slightly less than 10 V. This is a known limitation of the hardware design and is within acceptable tolerance levels for most applications. Resolution This behavior is normal and expected. The card is designed to output up to 9.9 V DC, which is considered acceptable for systems requiring a nominal 0–10 V range. If precise 10 V output is critical for your application, consider the following options: Calibration: Check if downstream devices can be calibrated to account for the 0.1 V difference. Alternative Hardware: Evaluate other output modules that guarantee full 0–10 V range. Refer to the product datasheet DS13353_0208 for detailed specifications.

Issue Is it possible to sort the Vista Workstation alarms only by date, not by group in alarm viewer? Environment TAC Vista 5.x.x Workstation alarms Cause When you sort the Vista Workstation alarms in the alarm viewer by date, No matter how you sort them they are arranged by date and type OR by groups (Unacknowledged, Acknowledged and then Acknowledged Reset..etc). See the below picture for example; Resolution No, It is not possible to sort the active alarms just only by the date in Vista Workstation alarm viewer. This will sort by groups.

Issue Extended Jace 9000 Commissioning Time. Product Line TAC IA Series Environment I/A Series Jace 9000 Cause With the release of the Jace 9000 using Ubuntu Core 20 Linux as it’s operating system the commissioning/upgrade times increase as compared to the previous Jace 8000. Initial commissioning times can take longer then 15 minutes to finish. There are scenarios where multiple reboots are needed after the initial commissioning is completed. Once the commissioning has been completed for the Jace 9000, boot times should be significantly lower. Resolution Users will need to reboot their Jace at least twice and will need to set more time aside for commissioning of the new Jace 9000s. Please allow for a minimum of 15 minutes for commissioning. If you continue to experience issues with bootup or commissioning on the Jace 9000,  please contact your country level product support. Please note that the JACE-9000 does not print a lot of output on the debug port when you cycle power so give it time to fully bootup.

Issue Valve V384 is obsolete, a replacement valve is requested. Product Line Field Devices Environment V384 7318421000 7318425000 7318429000 7318433000 7318437000 7318441000 7318445000 7318449000   V341 7314121000 7314125000 7314129000 7314133000 7314137000 7314141000 7314145000 7314149000   V311T 7311717000 7311721000 7311725000 7311729000 7311733000 7311737000 7311741000 7311745000 Cause Replacing obsolete valve V384  Resolution Depending on application, the V311T(nodular iron) or V341(bronze) are recommended as replacement valves. Both will require pipework modification and for V341 a connection kit will be required if internal threads are necessary.   

Issue After transitioning SP-AC1, hardware does not respond to manual commands. SX Client shows a valid read and shows the lock has been activated but the hardware does not change state (locked or unlocked) Product Line EcoStruxure Security Expert Environment Security Expert Cause The reader module type configuration did not transfer during the transition In Continuum, IOU modules (in Listview) show ProgramID value is empty/blank when it should have firmware version and module type Resolution In Security Expert, go to Programming|Outputs|General Tab Select irresponsive Module Change Address Module Type from <None> to <Reader(RD)> Save changes Test card read or manual lock

Issue Although a new Report - Chart object can be created in Vista, there is no documentation that explains how to make it work or what it does Environment TAC Vista 4.2.0 Workstation and newer Cause The Report - Chart function was removed in Vista 4.2.0 although it can still be created up through Vista 5.1.8 Resolution Although it was possible to create a new Report - Chart object in Vista 4.2.0 - Vista 5.1.8, the objects were not functional. The Report - Chart object was replaced with the Trend Chart object and instructions on how to set up Trend Chart objects can be found in the Vista documentation.

Issue A Niagara R2 UNC does not keep time accurately. The time does not simply drift by seconds; it jumps by hours. Attempts to change the time using the Admin Tool fail. On startup, the Standard Output Window displays: ERROR: Cannot load /tffs/rel//nre/lib/timezones.txt java.lang.NumberFormatException Product Line TAC IA Series Environment Niagara R2 UNC Cause The timezones.txt file on the UNC is corrupt, preventing proper time synchronization. Resolution Replace the corrupt timezones.txt file with a valid copy from a functional UNC: Access the file via the Admin Tool dropdown menu. Copy the contents of timezones.txt from a working UNC. Paste the contents into the problem UNC. Restart the station to confirm accurate timekeeping.

Issue Need a report of personnel that have not accessed the facilities in some specified time. Environment CyberStation Cause Documentation Resolution Create a List View of the Personnel class Add desired columns (Name, Card Number etc) In the Qualifiers tab add the following advanced qualifiers TimeEntered <= MyCyberStation\Date - xxx where MyCyberStation is the name of the workstation object and xxx is a number that represents the number of seconds going back in time. For example to generate a list view report of all personnel that have not accessed the facilities in a day enter the following qualifier TimeEntered <= MyCyberStation\Date - 86400  (86400 is the number of seconds in a day) For a qualifier for a month enter... TimeEntered <= MyCyberStation\Date - 86400 * 30

Issue Receive data from Trend log (Seven Trends) with incorrect base time hh:12 even though it is set to 00:00.   Environment I/NET Seven  Seven Trends Xenta Server 527 / 527-NPR / 731 Cause When using a Xenta Server as an I/NET NetPlus Router (NPR) and have configured a Trend (Seven Trends) with a sample count of 24 and sample interval of 60 minutes it appears that the time is incorrectly reported to the I/NET Host.  This issue will be rectified in a future release of the Xenta Server firmware.  Resolution As workaround to this issue, the Sample Count value below 24 should be used.   This is issue is not seen when using a Direct Connect configuration 

Issue When using the Automatic Time Schedule for Lighting control should the ATS be applied to the Zone or to the point? Environment I/NET Lighting Controller Cause Lighting control design tips. Resolution Schneider Electric recommends that you always apply an Automatic Time Schedule as a wink source through the Zone not the point itself.

Issue Can Continuum run on a Windows Server 2008 R2 system? Environment Continuum Cyberstation and webClient Cause Installing Continuum software on a Windows Server 2008 R2 operating system. Resolution Windows Server 2008 and Windows Server 2008 R2 is supported in Continuum version 1.91 and later.  It is supported in 32-bit and 64-bit environments only when used for a LAN system database server (neither Cyberstation nor webClient can be installed on the PC).  In addition, only the use of MS SQL 2008 is supported. 

Issue What wall module (room sensor) to use for the TAC Vista series controllers Environment TAC Xenta 101, Xenta 102, Xenta 103, Xenta 104 TAC Xenta 301, Xenta 302, TAC Xenta281,  Xenta 282, Xenta 283 TAC Xenta 401 Cause Need to know what sensors to use Resolution Use the Sensor selection tool

Issue Trendlogs with a log period of 24 hours don't work. Environment TAC Vista 5.1.X Vista server trend logs. Cause This is only an issue in countries and states that don't use Daylight Saving Settings! There is an issue with Daylight savings settings in regions that don't have daylight saving. This is a bug that has been fixed in HF51715 (which will be released shortly). Resolution - Option 1: for Vista 5.1.7 - install HF51712 (or upgrade to 5.1.7 and install 51712) - Option 2: For older versions where it's not possible to upgrade: Double-click on the PC's clock in the task bar. Select the tab Time Zone. Change to a time zone that does observe daylight saving. Adjust the clock to the correct local time in you region. Uncheck the Automatically adjust the clock for daylight saving changes check-box. Click OK and close the dialogue. Restart Vista to apply the settings to Vista.

Issue ModBMS is unable to perform write operations to Sigma version 4.04 (3.41.14), although read operations function correctly. Product Line Satchwell BAS & Sigma Environment Sigma 3.41.14 ModBMS Cause Sigma 4.04 (3.41.14) has a known defect where DDE write commands are not accepted. This affects ModBMS functionality when attempting to write data to Sigma. Resolution To resolve this issue: Install Service Pack 1 for Sigma 4.04 (3.41.14). This service pack corrects the DDE write command issue and restores full read/write functionality. 👉 Download Sigma SP1 for release 4.04

Issue After the rehost process, is it possible to use both the old and new licenses (PCs) at the same time? Environment TAC Vista 5 Cause After rehosting a license, nothing prevents you from using both the original and new license file at the same time, since there is no feedback from the system that synchronizes the usage of licenses from the same Entitlement. Resolution It is strictly against the license agreement, and should not be used at any time. If a temporary license is required, use the existing demo license files or contact PSS for other temporary solution.