Issue Is it possible to use the RP-C relays to control LED Light?  The specification sheet does not specify the maximum inrush current. Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) 24 V Building Operation Room Controller (RPC) 230 V Cause RP-C is not designed for switching light loads, and especially not LED loads. LED loads will result in a very high inrush current and require relays that are designed for that. Furthermore, the light application often requires relays that keep the light on in case of power failures which is not the case for RP-C. Resolution The CRS light modules and the Hotel Relay modules have that type of relays and can handle peak currents up to 800A, which is typical for LED loads. If using the CRS modules is not an option for the customer another possibility is to use a contactor connected to the RP-C.

Issue What spare parts are available for the valves in our European portfolio?  Environment TAC  Valves Europe Cause When valves are getting worn out, they should be replaced. Resolution In general, all spare parts available for each valve are listed in the datasheets for the product in question. In addition, some field devices are also listed in documentation as Accessories.

Issue Sometime it is hard to trace the File Equalization process, especially when issues happens. Environment I/NET File Equalization Cause There is a log file under C:\INET Seven Data\ called INetEqzConfig.log. This will record the whole process of file equalization. But it is not so accurate if I/NET shows the equalized client finished the equalization although it is not. Resolution There is a function in SQL management tool called Replication Monitor. This can monitor the current SQL replication status of all the clients, which is file equalization, on the filemaster. 1. Open SQL management tool on Filemaster, and right click on Replication to Launch Replication Monitor. 2. In the monitor, after you start the Filemaster, you will see the local SQL server. If there is no equalized client, the list will be empty. 3. If the equalized clients appear, they will show up in the list. If it shows Synchronizing, that means file equalization is working. 4. If it shows Not synchronizing, it means the file equalization doesn't start or has been finished.

Issue Tap does not auto dial out when an alarm occurs Environment I/NET 7801 Tap Cause The phone number(s) are not defined by the host software  The wrong message priority is defined The message masks do not match Resolution Verify Phone numbers Ensure Alarms are set to Priority or Critical Verify Message Masking

Issue USRobotics 5686 series modems fail to connect properly with DMS panels. Product Line TAC IA Series Environment USRobotics 5686 series DMS panel Cause The V.92 protocol is enabled by default on USRobotics 5686 modems, which prevents compatibility with older modems used in DMS panels. Resolution Disable the V.92 protocol on the USRobotics 5686 modem by entering the following setup string (without quotation marks) in addition to any required strings from the referenced bulletin, then save the settings: AT +PIG=1 +PMH=1 +PQC=3 Refer to Bulletin 00-19 for additional configuration details.

Issue How to dump object from a PE program Environment CyberStation Cause Documentation Resolution Use the DUMP keyword to dump objects from a PE program running in CyberStation. Example: Dump MyNetwork\MyController\MyObject to "C:\Temp\MyObject.txt" The object will be exported in DUMP format, there is no way to do the same in CSV format.

Issue How do I get the Filemaster name? Environment I/NET network Cause Tech support recommends you use the static IP address of the computer you will be using as a Filemaster. Resolution To find the IP address of a computer: Right click on Network Neighborhood and scroll down to Properties. Under the Configuration tab you will see TCP/IP, double click it. IP address will be the active tab. Within it, you will see "Specify an IP address." The top address will be your IP address. Write down this number and type it in to the Filemaster name.

Issue How will I know if an output relay on the 7716 is energized? Environment I/NET site Cause How to know if an output relay on the 7716 is energized? Resolution An LED (Light Emitting Diode) indicator adjacent to each output relay will illuminate when the relay is energized.

Issue When trying to open graphic editor by right clicking on the graphic object and selecting edit, the editor won’t start. The login screen comes up but after logging in the program never starts. Environment OGC Graphic Editor Vista IV Cause The process must be stopped and started again with a proper login. Resolution Open Task Manager end all 'Tadraw.exe' processes. Open the graphic editor from 'Start-programs-TAC-TAC Tools 4.x.x' Log in and close the editor. Now you can open it from within the Vista Workstation again.

Issue If power is removed from a UNC, how long before the UNC shuts down? Environment UNC Cause A UNC will not immediately shut down after power is removed. Resolution By default, the number of seconds to elapse after detecting an AC power failure and beginning the shutdown of the UNC or ENC is 60 seconds. This can be adjusted by opening the drivers.properties file and changing the value referenced in the power.shutDownDelay entry. For more information refer to the NiagaraSysmonEngNotes.pdf

Issue VisiSat 2.1 allows two S-link sensor instances to be added to a controller scheme. Users have asked whether both instances can be used simultaneously. Product Line Satchwell MicroNet Environment MicroNet Touchscreen controllers VisiSat 2.1 Cause The VisiSat stencil permits two instances of the S-link sensor to be placed on a controller scheme. This may lead to confusion regarding the actual number of supported S-link sensors. Resolution Only one S-link sensor is supported per MicroNet controller. The second instance in the stencil was introduced to support addressable S-link sensors, but this functionality was not implemented.

Issue Alarming on specific card swipes Environment CyberStation CX9702 CX9900 CX9680 ACX5720 ACX5740 ACX700 ACX781 Cause Need for alert alarm when a given credential holder(s) is attempting access at a door Resolution Write a PE program in the controller that monitors the door for access attempts and check whether the last card presented at the door is in a list of cards that been designated for alarming. In the sample program below CardAlertList is an InfinityNumeric array containing the list of card numbers to alarm on. An Alarm Enrollment configured to alarm when Value > 0 is attached to CardAlertList It is assumed that all cards have the same site code, if multiple site codes are used then the program needs to be modified to take site code in consideration. SAMPLE PROGRAM: 'This program triggers an alarm when any card which number is contained 'in the CardAlertList array is presented at the door. 'Program flowtype is fall thru 'Triggered by the Second system variable Numeric n CardAlertList = 0 'If a card has been presented at the door If Door1 InvalidEntryTime > Dr1LastInvalTime or Door1 TimeEntered > Dr1LastValidTime then 'Check to see if the card is in the list   For n = 1 to CardAlertList Size  'if the card number is in the list send alarm     If CardAlertList[n] = Door1 EntryLastCard then CardAlertList = Door1 EntryLastCard   Next n Endif 'store last card transaction time for comparison next time program runs Dr1LastInvalTime = Door1 InvalidEntryTime Dr1LastValidTime = Door1 TimeEntered Stop E:

Issue IP Controller is getting incorrect overrides at Priority 16. The room control unit is writing to Priority 16 which is then writing to multiple setpoints with a zero (0) value in the function block program, causing programming to fail. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Cause Even though priority 16 and the Value can sometimes be synonymous, they are still separate Objects The room control unit is writing to Priority 16 AND the Value has been set to Zero.   The value is set to 0  Writing directly to priority 16 from the room control unit Resolution The best practice would be to:  Bind to the Value Object from the room control unit and also set the retain level under Value rather than biding to and setting Retain level on Priority 16

Issue When making changes to the Personnel Manager to show custom attribute names, are these changes seen on all Workstations or just on the Workstation where the changes are made? Environment Continuum Personnel Manager Cause Not sure if these changes will need to be made to all Workstations or if this is only required to be done once. Resolution Any changes to the display name of the various attributes in the Personnel Manager using the Customize Attributes setting are applied to the database and will be seen by all other Cyberstations on that network. Basically, you will only need to make these changes once and not for each Workstation in your Continuum system.  

Issue When the CX9640 was upgraded using the node count upgrade upd file supplied by Schneider Repair, the node count shown on the controller options page does not increase. Environment Node count upgrade NetController CX96xx Cause Bad upd file. Resolution Contact repair to get a replacement node count upgrade file.

Issue What code do I use on the HHC to set the Tap emulation? Environment Handheld Console Cause Setup Tap emulation. Resolution To set up Tap emulation: Press code 90 Press [ENTER] Press the [INC] or [DEC] to toggle through 78010, 78035 or 78061 Tap emulation. To set the baud rate for Tap emulation: Press code 91 Press [ENTER] Press the [INC] or [DEC] to toggle through the available PC port baud rates. The baud rate is typically 9600 if connected to a host PC. Refer to the appropriate controller TCON for more information.

Issue Where do I find I/NET's phone entries? Environment I/NET 2000 Cause This file is only created if a dial setup is actually being used. Resolution The phone entries are stored in the file inet.phn in the directory c:\inet2000\data. 

Issue When upgrading a system, are there any issues with ASC controllers whose revisions date back to pre I/NET 2000? Environment I/NET site Cause ASC Controllers before I/NET 2000 Resolution Should not be any issues. UPD files for all ASC controller revisions are included within I/NET 2000.

Issue Why Vista Workstation Remote is not supported for Internet Use Environment Vista Servers not in the same network Cause Technically Vista Workstation Remote can communicate to a Vista Server over the internet but this is not a supported practice due to the network requirements for the Vista Server. Resolution The Vista Server must be on a PC that is not behind a firewall which utilizes address translation. The IP address of the computer must be the same IP address that Vista Workstation Remote will use to communicate with it. Due to the nature of DCOM (Distributed Common Object Model) which is used by Vista Workstation Remote many ports would have to be left open on the PC and the network firewalls. Vista Workstation Remote connects to DCOM's Service Control Manager (SCM) on port 135 which will dynamically assign a port for the programs to communicate on. Since this requires ports 135 and the entire range of ports that the SCM utilizes to be open on the PC and the firewalls the risk to the network is significant. Most IT departments will not be willing to leave their network so open and exposed. Therefore, Vista Workstation Remote is not supported for Internet use. To use Vista over the internet please look into a web server (Xenta 511/527) or Vista Webstation.

Issue Upgraded Vista 3 to Vista 5 and Digital Points can not be changed on OGC graphic page Environment Vista 3 system upgraded to Vista 5 Digital points OGC Graphics Cause This behavior has only been seen after a upgrade from Vista 3 when following the recommended upgrade path and does not effect every single digital point. Resolution The inability to control a digital point in an OGC graphic page on Vista 5 Webstation can be fixed by opening the offending graphic page in the graphic editor and then saving it back to the Vista DB.