Building Automation Knowledge Base

Issue WebClient Pre-Installation Requirements for Server 2016 are not included in the 2.03 webClient installation guide Product Line Andover Continuum Environment Windows Server 2016 Continuum webClient Server 2.03 Cause The Pre-Installation requirement steps provided in the webClient planning and installation guide do not show all the steps needed to install webClient successfully Resolution This material is intended as a supplement to the webClient Planning and Installation Guide   Installing IIS on Windows Server 2016 For Windows Server 2016, install IIS on the designated web.Client application server (LAN systems) or the standalone CyberStation/web.Client workstation (standalone system). 1. Start the Server Manager by clicking on the Administrative Tools menu. 2. In the Server Manager, click Add Roles and Features. 3. In the Add Roles and Features Wizard, Before You Begin tab, click Next. 4. In Installation Type, select Role-based or feature-based installation. 5. Click Next and then select a server or virtual hard disk on which to install roles and features. 6. In Server Selection, click Select a server from the server pool. 7. Click Next and select one or more roles to install on the selected server. 8. In Select Server Roles, please select the items from the following snapshots carefully Note: In previous Windows Server instructions from the webClient pre-installation guide, a reference was made to select Application Server. This option is selected and installed by default in Windows Server 2016. No selection for Application Server is offered.   Once these Pre-Installation steps have been performed the webClient Server is ready for Chapter 4 - Installing web.client on the IIS PC (Found in the webClient planning and installation guide.pdf)

Issue What is an MCI? Product Line TAC INET Environment I/NET site Cause This interface supports a mixture of up to 64 MRs, ASCs, and DP family controllers. Resolution This stands for Micro Controller Interface. This unit provides a control interface that can integrate MRs and DPUs on the same subLAN. See Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further explanation.

Issue Satchwell D?T sensor temperature to resistance Environment Satchwell DOT DRT DDT DWT DST DOS Cause Find the resistance value of a D?T sensor at any temperature in Centigrade. Resolution Referred to Satchwell T type Sensor resistance chart. Click here.

Issue WebPinpoint crashes on "Failed to call piLiveData>GetLiveData(). AccdataServices has an error" on both WebServer and Client PCs. Product Line Andover Continuum Environment WebClient IIS WebPinpoint Pinpoint  Cause The asp_net account does not have permission to access the ILiveData interface. ILivedata is an internal engine that WPinpoint uses for polling points values.   Resolution In Workstation Preferences on the Web Server, increase the value of WPinPoint Continuous Polling Rate until  from crashes no longer occur.  If this is for a Windows Server 2008, Windows 7 or Windows Vista, make sure the web.config file has been edited. See also Error: "DNWacserverFactory/WACServerFactory.soap" when accessing Webclient 1.9x Pinpoint.

Issue Programming or points in the AS can not be bound to control LCM blocks. Product Line EcoStruxure Building Operation Environment AS Network 8000 interface Cause The AS Network 8000 interface replicates the function of a GCM and a GCM's blocks are not able to link directly to LCM blocks. Resolution The AS Network 8000 interface replicates the function of a GCM. As such the LCM blocks in the AS can be monitored, manually commanded and bound to share within the AS, but cannot be bound to AS points or logic for control. This is as it would be with an actual GCM and the LCM's connected to it. As with the GCM, the SGCM block is available in the AS and can be used to send data in the AS to the LCM for use in the LCM's logic. The LCM must contain the RGCM block and the use of the data received is determined in the LCM logic.

Issue bCX shows BACnet Network Number zero in the Continuum Explorer Device Editor even though the BACnet Network Id - Comm2 shows value such as 2765 in the bCX configuration web page. Product Line Andover Continuum Environment CyberStation bCX4040 bCX4000 b4920 b3 devices Cause bCX sits on IP level network which Cyberstation identifies as network 0. Resolution The value entered in the bCX's BACnet Network Id - Comm2 from the configuration webpage is the number of the network the bCX will host on its MSTP port.  The bCX itself is located on the IP level network that CyberStation identifies as Network 0. BACnet devices located in the MSTP field bus of the bCX will show their BACnet Network Number as the value configured in the bCX's BACnet Network Id - Comm2 (default value 2765)

Issue Where can information for Berger Lahr be found, as they do not appear to be Buildings Business products. Product Line Field Devices Environment Non Buildings Business Products Berger Lahr Industrial Drives, Motors and Actuators. Cause Berger Lahr is not a Buildings Business product. Resolution Email: info@schneider-electric-motion.com Webpage: Berger Lahr   Brushless DC Drives Brushless DC drive systems are an economical solution for many motion tasks. With compact and powerful motors and matching drives, they offer a wide range of options for appliances in industrial automation. Brushless DC drives are available in two versions: BLP14 with CANopen fieldbus interface and BLV14 with analog interface (5V or 10V). Both open-loop and closed-loop operation is possible. The motors are available in two sizes: BDM 4: with flange size 42mm, in two lengths with nominal power from 56W to 95W and nominal torque from 0.13Nm to 0.22Nm BDM 7: with flange size 66mm, in four lengths with nominal power from 120W to 370W and nominal torque from 0.24Nm to 0.8Nm Actuators Actuators position flaps, valves, or sliders with great precision. The compact actuator housing contains a motor, a gearbox and a control unit. Three different types of actuators are available to respond to your specific positioning challenge: STE = electronic actuator STA = actuator with cams and relay STM = actuator with cams Tin Can Motors Tin can motors are robust, energy-efficient and work with great precision. The motors can be operated without additional control electronics with 50Hz or 60Hz alternating mains voltage. Our comprehensive range provides the right motor to meet your specific requirements. These motors are available as 2-phase stepper motors or as synchronous motors and can be used for HVAC actuators, medical devices, pumps, and a wide range of other mechanical devices.

Issue How many MicroSmart devices and Microsmart trunks does the Niagara G3 driver ENC-DRV-MS support? Environment ENC-520 Series ENC-DRV-MS Cause Incorrect product data sheet F-27425-3. Resolution ENC-DRV-MS driver supports 124 MicroSmart devices and a maximum of 4 Microsmart trunks. Note ENC-520 product data sheet [F-27425-3] options for ENC-DRV-MS31,MS62,MS93,MS124 are incorrectly shown.

Issue The standard opened Unifact Pro stencil provides items for BB83 range of Unifact Pro controllers and does not provide items for older Unifact Pro range. Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma Environment VisiSat NCP Palm Unifact Pro Cause As standard the automatically open stencils do not provide items for the older BB*2 Unifact Pro range. Resolution The current range of Unifact Pros are presented in the standard Unifact Pro stencil. The obsolete Unifact Pro range (BB*2) are not presented in this stencil, a different stencil needs to be added, to provide the older BB*2 Unifact Pros, before there available to use on the drawing. Visio 2003/2007 Go to the Visio menu Click File Click Stencil Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil You will then have the opportunity to choose one of the older range of Unifact Pro controllers. Visio 2010 Under shapes click More Shapes Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil These stencils are installed during the VisiSat installation process. If for whatever reason your computer no longer has this file, to save you reinstalling VisiSat, you can download a copy of the VisiSat 2.1 Build 196 (200, 201) obsolete stencil from here. You can store the stencil anywhere on your system and use it, VisiSat's default storage locations is under “C:\Satchwell\Binary\VisiSat\EN\Visio”

Issue Most readers do not support 24 VDC so there is risk of damaging the reader Product Line Access Expert Environment Mercury MR50 single reader board powered with 24 VDC and a card reader Cause Continuum hardware (ACXs and AC1s) typically have a jumper to configure 5 or 12 VDC for reader power. Mercury board MR52 can select 12 VDC for reader power with jumper J2 when it's powered with 24 VDC. The MR50 CANNOT be configured for 12 VDC reader power. If the MR50 is powered by 24VDC, it will automatically pass 24 VDC to the reader terminal board. CONNECTING A NON 24VDC READER IN THIS CONFIGURATION WILL DAMAGE THE READER. Resolution Readers that require different voltage or have high current requirements should be powered separately.

Issue Do the universal inputs (UI) of the MNB-1000 support pulse inputs? Product Line TAC IA Series Environment MNB-1000 Cause Attempting to wire a pulse input to a UI on the MNB-1000 can cause issues. Resolution The UI inputs of the MNB-1000 do not support pulse inputs and can not be used for this purpose.  The digital inputs (DI) of a MNB-1000 do support pulse inputs. Pulse Input Rate Minimum rate of 1 pulse per 4 minutes Maximum rate of 10 pulses per second  

Issue User can open the database in TAC Vista Workstation, but can not run the project database with an LNS network properly when it has been copied from the project site. TAC Vista Workstation is extremely slow when the user operates it in a separate PC or laptop. Product Line TAC Vista Environment Vista 5.1.X Windows Environment LonMaker / NL220 Vista System Plug-In Cause In the user's PC or laptop, the Vista database can not find the proper LNS port which exists in the project site PC. Resolution Define the database which was copied from the project site as the active database in the "Vista Database" tab in "TAC Vista Server Setup" Run TAC Vista Server application (TACOS.exe) Run TAC Vista Workstation. Wait a while for the TAC Vista Workstation to open the database completely Right click the LNS port. Wait a while for the right-click options to appear, then click "Properties" Record the port name in TAC Vista Workstation and its "Device address" in the properties window to a TXT file and save it. Delete all text in the "Device address" in the properties window, and click "OK" to accept the change Repeat steps 4, 5, and 6 to delete all LNS ports' "Device address" After the last "Device address" has been deleted. The TAC Vista Workstation's response speed will be back to normal. If some modifications have been made to the database and need to be applied in the project (which means the database would replace the project site database), remember to restore the "Device address" name according to the TXT file before restoring on the site PC.

Issue Error "Entry Point Not Found" when starting I/NET Environment I/NET Cause One or more .dll files have been overwritten by another Windows Application on the PC Resolution Verify that the I/NET files .exe and .dll are all the same build by doing a right click, properties and check the version tab Save all files and graphics, then reinstall I/NET again to put back the correct rev of. dlls that are compatible with the I/NET Software.  

Issue Edit > Host Computer > Software Restore results in pop-up error "No entries in data base" Product Line TAC INET Environment I/NET Seven host Cause The network configuration does not have any entries saved in the database. Resolution Go to Edit > Host Computer > Network Configuration In the Link Summary window, find the correct Link. If the Cnf column has a plus sign (+) in it, then this link is not saved. If the correct link is not shown, reference Error: "No Entries in Database" for more information. Highlight the correct link and press "Save" With the correct link highlighted, click "Penetrate" Any controller with a + in the Cnf column has not been saved. Click "Save All" Hit "Close" on the Station Summary and "Close" on the Link Summary. There are now entries in your database. The software restores should now show the correct options. For instructions on performing a software restore, see How to upgrade bin and SAV files in I/NET controllers

Issue Unsure how to use the settings in the VAV Flow object Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) MPM-VA Cause Cannot change the units of the output Resolution For Variable Air Volume (VAV) Flow configuration, it is recommended to use the Kf method when setting up an MPM-VA In the PFC calculation, the Kf factor represents the flow (Q) for a measured dP on the flow ring of 1 Pascal (Pa). The flow sensor on the MPM controller (AI21) measures dP in inches of water column (in w.c.). With a conversion of 1 in w.c. = 250 Pa, we obtain this formula: Kf = Q [cfm] / (sqrt(250 x dP[in w.c.])) or, Q [cfm] = Kf * (sqrt(250 x dP[in w.c.]))   Calibration/Balancing: A typical VAV box should have a theoretical Kf factor provided by the manufacturer. This Kf value must be used in the in the PFC object when balancing VAV systems. Next, using instruments such as an air flow capture hood, technicians must compare the output flow from the PFC object and the actual measures air volume. If the values do not match, the measured value along with the value of AI21 must be entered in the above equation to produce a new Kf factor. The new Kf value will then be used in the PFC object to finalize the calibration For example if the measured air volume is 200 cfm and AI21 is 1.2 w.c., the new Kf will be: Kf = 200 / (sqrt(250 x 1.2)) =11.55 Important notes: -Even though the Kf units show "Liters per second", the "Flow output value" will be in "Cubic feet per minute" (CFM) if the value of Kf is based on CFM values. If the Kf is based on LPS, the output will be in LPS -Every time the Kf factor is changed in the PFC object in the MPM, it will take up to 2 minutes before the output flow changes to the new value

Issue General Continuum instability is followed by the following error when viewing Graphic panels. "Pinpoint: Failed to call pILiveData->GetLiveData(). ACDataServices has an error." Product Line Andover Continuum Environment Continuum Cyberstation Cause Continuum has become unstable due to modules not starting up properly. This can be evidenced by looking at the Windows Application Event Logs for "Send Email" errors when alarms occur. This may then be followed by Continuum applications starting to crash and post errors. Resolution Remove "email" and "page" entries in Event Notifications if there has not been an Email client installed and configured to email alarms. Set Windows virtual memory settings to 4096. Ensure time synchronization between Cyber and CX. In Continuum General preferences set the Time Interval Between Requests to 100 (default is 30). Set COV increment for noncritical points to non-zero numbers (default is 0). Upgrade to 2.03. If already at 2.03, a reinstall of Continuum may be necessary or at least the pre-requisite 'Visual C++ 2005 redistributable'. Also refer to: Crash of ACCDataServices on start-up or run 

Issue DVR incorporated with I/NET Seven and Pelco Integral or Digital Sentry Product Line Pelco, TAC INET Environment I/Net Seven Pelco Integral or Digital Sentry DVR CCTV Cause Send back a Integral DVR and it comes back as a Digital Sentry or confusion revisions of I/NET Seven and Pelco Integral of Digital Sentry Resolution This chart to clarifies which versions of I/NET Seven are compatible with which Pelco DVRs: For the latest products (after 2.31 revision) please visit Software and Firmware compatibility matrix for older versions of the traditional product lines which has the most recent Pelco compatibility.

Issue Can audible alarms be delivered to a webclient browser? Alarms can be seen in a webclient browser, but no sound can be heard even when the event notification has the action 'beep on alarm' selected. Alarms in Cyberstation from this same alarm configuration beep normally. Environment webClient Windows XP Vista Windows Server 2003 Windows Server 2008 Internet Explorer 6 Internet Explorer 7 Internet Explorer 8 Cause Webclient browsers do not support audible alarms. Resolution Webclient browsers do not support audible alarms. An enhancement request for this feature has been made, but at this time it has been decided not to implement this feature. You can silence an alarm through a webclient browser, but no audible feedback is received.

Issue When an attempt is made to activate a License, the following error is displayed, and the license is not activated.   Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause In this case the Entitlement was inactivated due to a double registration made by mistake by the Orders Dept.  Resolution Used the second active Entitlement ID to activate the license.   For more information, refer to WebHelp articles 6367 and 7440.

Issue All setpoints are lost after a power outage and the function block programs revert back to initial value. Environment Menta Function Block Editor Menta Editor Xenta 280/300/400 Controllers Cause A Menta, Menta Editor, or Function Block Editor program with configurable setpoints will be lost if the default programming settings are used and there is a power loss. Resolution Backup feature in function blocks Menta and Menta Editor When the Backup check box is selected, the current value of the block output and internal states in the RAM are used when the device makes a warm start. Otherwise, the block output and internal states are reset to their initial values (same as for a cold start) at a warm start if the Backup box is not checked. If a power outage lasts longer than the power failure protection time for the device and the RAM contents are lost, the restart is a cold start. All blocks will be rest to their initial states regardless of the Backup option. The RAM working member that includes current values will last for 72 hours without power. Function Block Editor When the Backup check box is selected, the current value of the block output and internal states in the RAM are used when the device makes a warm start. If a power failure occurs, all important variables are automatically saved to the flash memory before complete shutdown. When power returns, this data retention function ensures that the Automation Server can continue to run with the correct set of values.