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Using STR as Setpoint Adjustment to an I/O Module

Issue Example Menta Programming using a STR as Setpoint adjustment to an Xenta I/O Module Environment Adjustable 10k Thermostats Menta STR-102 STR-103 STR-104 STR-105 STR-106 STR-107 STR-201 STR-202 STR-203 Cause Interfacing a STR to Xenta I/O Resolution Program an Analog Input to a Universal Input of an I/O Module Click on the HFB above to download this .MTA file.   The Expression Block is taking the hard coded -9 to 9 input and making it adjustable from the front end.   In simulation with a Calibrated Range of 5 the following setpoint results are produced: Analog In -9 -8 -7 -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 7 8 9 Setpoint -2.5 -2.2 -1.9 -1.6 -1.3 -1.1 -0.8 -0.5 -0.2 0 0.2 0.5 0.8 1.1 1.3 1.6 1.9 2.2 2.5 Note: This example is for a non-linear input, with a setpoint adjust of +/-9. For a metric calculation, use a setpoint adjust of +/-5  and change the calculation in the expression block to A*B/10.  
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Picard Product_Support
‎2018-09-10 03:27 AM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:06 AM

Labels:
  • TAC Vista
1798 Views

APC Xdriver modbus integration information for Continuum

Issue Information is needed to set up the APC Xdriver modbus UPS integration with Continuum Product Line Andover Continuum Environment Continuum Windows XP  Windows 7 Windows Server 2003 Windows Server 2008 Cause There are a number of APC devices that support modbus and information is needed to get values into Continuum Resolution The following document, APCConfigExample.zip, is provided as an example and will not address every type of APC device. See Helpful Modbus register Information for helpful information on bring in modbus values.  
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Picard Product_Support
‎2018-09-11 06:12 AM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:04 AM

Labels:
  • Andover Continuum
1776 Views

How to Host a Vista Site License

Issue Knowing the procedure to follow when hosting a site license for the first time with Vista. Product Line TAC Vista Environment Vista Licensing Cause The TAC licensing website is divided up into different areas depending on the task to be performed. An account must be created the first time using the site before creating a license file from the entitlement ID. Resolution Note: In order to rehost an existing Vista license file, see Rehosting a Vista 5 License on the FlexNet License Server. Log onto https://schneider-electric.flexnetoperations.com/flexnet/. Click on the link that says "New User?".   Fill out the entire page with your information. Insert the Entitlement ID that was purchased in the space titled "Activation ID". Once everything has been filled out, click Complete.   This will log you into the Start Page of the licensing site. A temporary password will be emailed to the address you provided on the New User page. This temporary password is required to set your new password which can be done by clicking on Profile in the top right corner of the screen.   Enter the temporary password into the "Old Password" field. Then enter your new password into the "New Password" and "Confirm Password" fields. Click Save.   On the left side of the Start Page, click "Activate" underneath Manage Entitlements.   Check the entitlement ID that you want to use and click Activate.  Fill out all of the information on this page. Click Next.   Click on "Add New Host" at the top of the Server Hosts panel. Select MAC address or Hardware dongle as the Server Hosts. Type in the MAC address of the computer or the dongle ID of the hardware dongle that the license file will be associated too and click OK. In order to find out the MAC address of your computer, reference How to locate a computer's MAC address.   Check the box next to the host name that was just added. Click Next.   Enter the number of licenses you would like to activate in the "Fulfill Count" box and click Verify. The file should verify successfully. Click Next.   Review all of the information. Click Generate.   Select the box next to the newly created license file. Either select to "Save to File" (save a copy of the license file to the local PC) or "Email License" (email the license file to a desired address). Click Complete.  
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Picard Product_Support
‎2018-09-10 10:56 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-08 11:08 PM

Labels:
  • TAC Vista
1799 Views

How to trigger an alarm after no motion has been detected in an Area for a certain amount of time.

Issue A control room requires that someone is physically in the room at all rimes. Require a sample programming solution for triggering an alarm output if the Area is empty for a specified amount of time.  Product Line EcoStruxure Security Expert Environment Security Expert Cause Sample programming solution. Resolution There are a number of ways to do this depending on the exact requirements. The easiest solution is to have an input trigger an alarm that then triggers an output. In my example I will create: Area - System Input - Motion Sensor Input Type - No Motion Detected Alarm Output - VO No Motion Alarm Bell 1. Create new Input Type, in my example mine is called "No Motion Detected Alarm". 2. On the OPTIONS (1) tab enable Generate Alarms, Generate 24HR Alarms and Report Alarms. 3. On the OPTIONS (3) tab enable Activate Input Control Output On Alarm and Deactivate Input Control Output On Restore. 4. On the Input set the Control Output field to your output you want to trigger. Set the Alarm Input Speed to 10m or 30m. (This is the caveat here, we do not have 15m selection with this option. If 15m is the required time then we will need to use another solution utilizing automation.) Set the Restore Input Speed to 0s or your preferred selection. 5. On the AREAS AND INPUT TYPES tab set the Area, in my case this will be System. Set the Input Type to the new one you created earlier, in my case this is No Motion Detected Alarm. You may need to change the Contact Type (on the OPTIONS tab) depending on what action the PIR is doing. Note1: You could also use the Bell output field in the Area (on the OUTPUT tab) as that will be triggered when the Area goes into alarm and reset when it restores to normal.  
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Picard Product_Support
‎2018-09-10 10:10 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-11 11:00 PM

Labels:
  • EcoStruxure Security Expert
1797 Views

Integrating to Zigbee devices not available in Building Expert

Issue Integrating to Zigbee devices not available in Building Expert Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi Purpose Manager SmartStruxure Lite Building Expert Cause The Zigbee device is not available in Building Expert Resolution Zigbee devices are fairly complex to integrate when compared with EnOcean devices and requires development work from the engineers in R&D. Therefore, depending on the business case in your region, it has to be discussed with offer management on whether it could be part of the roadmap or not. You are reach out to the regional product managers to discuss about the opportunity. APAC - EMEA Dusan Janjic (dusan.janjic@schneider-electric.com) Ilda Metani (ilda.metani@schneider-electric.com)  North America Michael Sabinash (michael.sabinash@schneider-electric.com) South America Marcelo Varde (marcelo.varde@schneider-electric.com)   To be able to build a driver for a 3rd party Zigbee device, the following information are required. IEEE Address Endpoint(s) Cluster(s) Attributes Instead of waiting for R&D to build a driver though, you can always write your own script using the information above. However, no active support will be provided by our support teams.
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Picard Product_Support
‎2018-09-11 10:19 AM

Labels:
  • EcoStruxure Building Expert
1797 Views

Enterprise Server - Issue associated with changing the communications port number.

Issue Newly added Automation Servers do not communicate correctly with other devices. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 StruxureWare Building Operation 1.6 Communications Tab Cause An existing and working site has been extended by adding two new Automation Servers, these servers do not respond to Lead/shadow functions and only show the Enterprise Server in their "Communications Tab" Resolution A system is installed, and the Enterprise Server port numbers are set as required. Automation Servers are then added, and in the communications tab for the Enterprise Server and Automation Servers, all devices are seen.   If the Enterprise Server port number is then changed, things appear to work as normal, but If a new Automation Server is added to the system, it appears to attach correctly, but only the Enterprise Server details are shown in its communication tab. Selecting to "Repair server communications" does not correct this.     To resolve the issue, it is necessary to select the Enterprise Server, and in it's communication tab, change the port number to the number set in the Software Administrator.     Repair server communications, can now be used to update the Automation Server.  
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Picard Product_Support
‎2018-09-11 08:29 AM

Labels:
  • EcoStruxure Building Operation
1793 Views

Continuum Add-On Reports will not launch

Issue Continuum Add-On Reports will not launch Environment Continuum Continuum Add-On Report Suite Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The reports may not launch because of configuration issues or because the Workstation Instance in the database is corrupt. Resolution Ensure that Continuum Reports is installed in Add/Remove programs Check that the Programs are listed under the workstation after importing the Continuum_Reports.dmp file and that they contain the reports programming code. If they are empty, re-import or cut and paste the code from the dmp file and correct errors. Check that the programs are enabled, if not enable the report and try again. Test the report from the command line instead of launching from a button (Ex. Run Reports_Suite). The second to last line is a Shell command, check that the Reports.exe 0 ( the number represents each report) has a unique number. Reports_Suite=0, Alarms_Report=2. A duplicated number may not run correctly. As a last test, create a new program called TestCalc with the following one line of code: Shell "C:\Windows\System32\Calc.exe" Fall Thru, AutoStart=False Run TestCalc from the command line and the Windows Calculator should show. Usually if you are at this point, it will not start. If that is the case do the following to correct this. Get a database backup Go offline Edit Export everything under the Cyberstation to a text (dmp) file and verify it's contents. Delete the Cyberstation and it's folder  Exit Cyber (You will get an error that it cannot find the object in the database - click OK) Open Database Initialization and select Workstation and re-initialize the WS Create TestCalc as mentioned above and verify that Calculator opens (It should) Go offline edit and import the .dmp file that had been created for this Workstation and verify all is working. Note: If this is on a 64 bit system, the path may need to be changed. reset_password.bat  However, if you did not install Continuum Reports in the default directory, you must edit the Reset_Password.bat file and include the DOS installation path after “password” in the run string.  ie: reports reset password D:\Reports
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Picard Product_Support
‎2018-09-06 01:33 PM

Labels:
  • Andover Continuum
1798 Views

Access Expert Mercury Downstream Controllers

  Issue Information needed for using Mercury downstream controllers with Access Expert Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Cause List of Mercury downstream controller and configuration information Resolution Mercury Downstreams    Overview Mercury controllers are an open architecture controller made by Mercury Security. Access Expert supports the series 2 and series 3 SIO boards.   Controller Equivalent    Features FN-RIM1 MR50 Single-card reader interface panel and supports Wiegand, clock and data, magnetic stripe, F2F, Supervised F2F, OSDP, keypad, and biometrics reader technologies. FN-RIM2 MR52 The MR52 is a dual-card reader interface panel. Each unit can connect two card readers, eight general-purpose input monitor points and six control relays to any Mercury EP series intelligent controller. FN-16IN MR16IN The  MR16IN interface panel can support 16 general-purpose input circuits and two dedicated programmable relay outputs. FN-16OUT MR16OUT The MR16OUT interface panel provides 16 general-purpose outputs as Form C relay contacts. FN-MR51e MR51e The MR51e is a single-door, network-ready interface panel.     Adding Downstreams to Access Expert Disconnect the power supply from the downstream and the controller. Set the RS485 jumper to the 2 wire position. Wire the RS485 communication from the downstream to the controller. Downstream Controller TR+ CLK/Data1 TR- DAT/Data0 GND GND Apply power to the downstream and the controller. In Access Expert, from the top bar menu (located at the top left corner of the screen) click on the ‘View All Hardware’ button to open the 'Hardware tree'. In the 'Hardware Tree', double click on the controller or right-click and select ‘Open’ top open the controller page. Alternatively, click on the 'Hardware Provisioning' tab (located a the top of the screen) to open the menu. Click on the 'Controllers' icon(located to the left of the 'Hardware Provisioning' menu to open the 'Controllers' page). Double click or right-click and select 'Open' on the controller, to open that controllers 'Controller Configuration' page. Click on the ‘Add downstream’ button (located at the top of the controller page) to add a downstream. From the drop-down menu, select the appropriate downstream model. Enter a unique ‘Display Name’ for the downstream. Set the ‘Panel Address’ of the downstream. Example: To set devices address to 3, DIP switch 1 and 3 must be ON and 2,3 and 4 OFF and 'Panel Address' in Access Xpert must be set to 3. The DIP switches on the downstream must match the ‘Panel Address’ in the 'Downstream Configuration' page. Note: DIP switches 1 through 5 sets the device address of the downstream and is binary. DIP switch 1 = 1, DIP switch 2 = 2, DIP switch 3 = 4, DIP switch 4 = 8, DIP switch 5 = 16 Confirm that DIP switch 6 and 7 are in the ON position to enable for 38.400BPS communication. Leave DIP switch 8 in the OFF position. Click on the ‘Save’ button (located at the bottom of the page) to apply changes to the downstream.   Downstreams are added to Access Expert from the Controller page. When adding a downstream, you will need to select the downstream type from the drop-down list. If the downstream you are trying to add does not match one of the types listed, it is either not supported on that port or not supported by that controller.     Downstream Addressing Chart     Common Issues Issue                                             Solution The EP/LP1501 has no SIO port The EP/LP1501 uses the CLK and DATA on Reader 1 to communicate to downstreams. This means that if you are leveraging a downstream device, the EP/LP1501 only supports 1 onboard reader. My MR52 is toggling on and offline. The MR52 has a conflicting address with another downstream. Confirm your dipswitches are set to the correct address. Addressing is done on dipswitch 1-5 and baud rate is set on dipswitch 6 and 7 (suggested both on). Dipswitch 8 should always be off. J3 - The jumper for 2 wire and 4 wire RS-485 also needs to be set. By default is set to 2 and should not need changing but this does happen. J5 is the Termination jumper that needs to be set on the last unit in the series. My MR51e is programmed for Static IP but won't connect Check the dip switches on the board. Make sure the dip switches are set back to static IP mode after programming. Check to make sure the static IP address programmed in is valid. Make sure the Downstream can be seen by the controller. My downstream will not come online but my other downstream did. If you have a Mercury downstream on the same port as an Engage Gateway, the Mercury downstream will not be able to come online. Engage Gateway's and Mercury downstreams cannot share a port. Confirm the addressing on your downstream is correct.  My downstream device says "Timeout" This is due to incorrect addressing or incorrect baud rate set on the downstream. Dipswitches 1-5 set the address in a binary fashion and dipswitches 6 and 7 set the baud rate. We suggest leaving both 6 and 7 on. My downstream device says it is in "loader mode" and will not leave that mode Follow the steps below to correct the loader mode: Remove Power from the controller and downstreams Disconnect all downstreams from the controller Bulk Erase the controller. Once the controller is powered back on, reconnect the downstream that is in loader mode only. Reboot the controller.
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Admiral Alan_Wood Admiral
‎2022-10-20 08:25 PM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:11 AM

Labels:
  • EcoStruxure Access Expert
1787 Views

All values in the Xenta 102-AX Plug-in are blank

Issue All values in the Xenta 102-AX Plug-in are blank. Product Line TAC Vista Environment Xenta 102-AX Plug-In LonMaker Cause If the Resource File Languages have become corrupted on your PC, then the plug-in will not know how to display the required data. Go to LonMaker > Network Properties > Resource File Languages.   If the only Language listed is "ENU," then the language files are corrupted. ENU is the default language and will display all data in the LNS environment -- plug-ins, browser, get values -- in an enumerated format that is not usable. Everything will continue to work, but monitoring data in the LNS environment and configuring ASCs via plug-ins will be impossible. Resolution Restore the Resource File Languages: Shut down LonMaker Go to http://www.lonmark.org/technical_resources/resource_files/ Download LonMarkResourceFiles1300.exe Run the executable Restart LonMaker Check Network Properties again. US English should be listed and the plug-in should populate with data. Note: There may be Beta versions 13.04 and 13.10 on this website. Do not use these LonMark resource files. The newer versions cause errors in the 102-AX plug-in. For more information see Opening the Xenta 102-AX plug-in results in "request for LonMark Object status" error .
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Picard Product_Support
‎2018-09-07 07:38 AM

Last Updated: Administrator DavidFisher Administrator ‎2020-11-19 07:28 AM

Labels:
  • TAC Vista
1783 Views

Anti Virus applications and Continuum software

Issue Need to protect Continuum Workstations from Virus and Malware threats. Product Line Andover Continuum Environment Continuum Workstation Cause There are many Anti Virus applications on the market, how to choose which one to use on a Continuum Workstation machine. Resolution We do not qualify any specific Anti Virus applications or definitions for use with Continuum software. You can use whatever Anti Virus you want on the machine Continuum is installed on as long as Continuum was installed when that Anti Virus was disabled as this can hinder files from being copied, dll's from being registered, and registry entries from being created / modified. If there are conflicts with Continuum and the specific Anti Virus application being used, you may need to add the Continuum folder and / or the Continuum processes to the exclusion lists. For details on specific environments that have been qualified with Continuum see Software and Firmware compatibility matrix for older versions of the traditional product lines.
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Picard Product_Support
‎2018-09-11 07:06 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 06:21 PM

Labels:
  • Andover Continuum
1784 Views

Converting a Continuum Single user system to Continuum LAN

Issue What is the process for converting a Continuum Single User system to a Continuum LAN system. Product Line Andover Continuum Environment Continuum CyberStation ContinuumDB SQL Cause Site wants to upgrade from Continuum Single User system to a Continuum LAN System. Resolution PRELIMINARY WORK Order Continuum Key Upgrades from all Continuum CyberStation workstations and WebClient Servers. Coordinate with customers IT department Order all TCP/IP node addresses Coordinate the purchase and installation of all software Order all necessary domain accounts Make sure all domain accounts have sufficient permissions to support the installed systems. PREPARE THE NEW CONTINUUM DATABASE ON SQL SERVER Set up your server and install SQL Server 2005 or 2008. SQL must be configured with the proper collation sequence.  (See CyberStation SQL collation) SQL must allow Name Pipes (See After installing Continuum 1.93 LAN, failure to initialize a new database) Install CyberStation on a service Laptop or PC . Disable all virus protection software Disable all spyware software Disable all firewall software. Install Continuum CyberStation Run Database Initialization on service laptop Create new Continuum database..  NOTE: The new database should be given a name that differs from the existing database. Create the service Laptop workstation with a unique Device ID and Network ID. Launch Continuum Logon and verify that Continuum appears to be running normally. MOVE FILES FROM EXISTING SU WORKSTATION TO THE SQL 2008 SERVER Backup PinFiles on original stand alone Cyberstation and move them to New Graphics Files folder on the new database server. Backup Background image files on original stand alone Cyberstation and move them to the background image files folder under New Graphics Files on the new database server. Backup the existing database and move it to the backup folder under SQL on the new Database server. Restore backup to Continuum database in SQL on the new database server.. Shut down all the Cyberstation workstations that are attached to the old database. Change DB Owner Run query on new Continuum database Enter the text SP_ChangeDBOwner Andover97 Execute this query.   Query should return Success. Run Database initialization on the service CyberStation and update the new SQL 2008 Continuum database. Launch CyberStation on the service laptop and verify that the system is fully functional. Shut down service laptop. CONNECT EXISTING WORKSTION TO THE NEW DATABASE SERVER Startup Existing CyberStation PC Launch Database Initialization Under Server, Update the new Continuum database with the same information entered via the service laptop..  Under Workstation update the server information and apply. Launch Continuum. Configure Graphic File Location From Start Programs Continuum, run Pinpoint Under the View menu select Options. Enter the path on the new Continuum database server for the Graphic (Pin Files) Enter the path on the new Continuum database server for the Image files Enter the path on the new Continuum database server for the Background files Select Check and verify that no errors appear (Red X) Ideally uninstall SQL Express or MSDE or at least stop the service from running. Delete the Windows Scheduled tasks: CS_Distn, CS_Hrly, CS_ Minute as these are now performed by Jobs on the SQL server. Test all Continuum functionality. Setup a scheduled automatic db backup routine in SQL. Setup a scheduled trend log truncation routine in SQL.
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Picard Product_Support
‎2018-09-09 05:04 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 12:13 AM

Labels:
  • Andover Continuum
1783 Views

Value Transfer Settings with Infinet Controllers

Issue Can Value Transfer Settings be used to control the frequency at which a value is transferred over the Infinet bus? Product Line EcoStruxure Building Operation, Andover Continuum Environment Continuum i2 Controller Cause There is a need to control the frequency at which a value is transferred from one Infinet controller to another. Resolution Whether or not the Value Transfer Settings determine the value transfer rate depends on the type of reference used. When the Continuum to EBO transition process was developed, features and functionality were added to the Automation Server so that it would accommodate an existing controller protocol. Neither the Infinet controllers nor the Infinet protocol was substantially redesigned in order to work with Automation Servers. Infinet controllers have never had a Value Transfer Setting capability and it was not added when the Continuum Transition process was developed. The primary method of value transfer in Infinet controllers is the Import/Export tables. In order to enter a point into the Import Export table of a controller, the point has to be bound to an Infinet Script program or to an Infinity Alarm notification. You can find more information on the I/E functionality in the following Knowledge base article. Details on Continuum Import/Export (IE) System The Import/Export system is a highly efficient means of value transfer that is base value change. If you chose to bypass the Import/Export capability, the only method available to you to control the frequency at which values are transferred over the Infinet bus is to read these values via a program that incorporates some form of throttling to slow down the polling rate.
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JohnBoehmer Schneider Alumni (Retired)
‎2020-03-24 01:05 PM

Last Updated: Crewman ContentModerator ‎2025-08-11 03:56 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
1758 Views

BCX, CX, ACX controllers go offline when doing the "teach" procedure (during the reload process or not) then go back online.

Issue In some situations, netcontrollers including BCX,CX, and ACX controllers will go offline when doing "teach" and then go back online after a couple of minutes. When reloading the controller, during the period of "teach", controllers go offline. Controller is online with Cyberstation but goes offline during the reload, reloading by class (Numerics, inputs etc) works fine. Environment Cyberstation 1.90~1.93 Windows XP sp3, Windows 7 professional. Cause 1. Some offline cyberstation has same IP address or Network ID as the cyberstation which you are doing the "teach" 2. Also caused by Cyberstation configured for DHCP instead of static ip address Resolution SOLUTION  1: Get rid off the offline cyberstation in the system, or modify ID address and Network ID of your cyberstation. Restart Continuum SOLUTION 2: Assign static IP address to the Cyberstation.
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Picard Product_Support
‎2018-09-06 01:47 PM

Labels:
  • Andover Continuum
1788 Views

Infinet to MP or RP controller communications

Issue Infinet to MP or RP controller communications Product Line EcoStruxure Building Operation Environment Infinet Controller i2 i1 SmartX IP RPC RP-C, MPC, MP-C, MPV, MP-V Controller Cause The power cycle and bandwidth requirements need to be considered when setting the parameters for Infinet to MP/RP communication Resolution First ensure a good understanding of "Infinet Under the hood" article. A direct binding can easily be made between an Infinet controller object like an Analog Value and an MP/RP Controller object like an Analog Value. The whole communication path is not BACnet so a "Value transfer settings" window can be opened that controls part of the EBO communication process. This default configuration (Infinet to MP/RP) will usually result in the Infinet Value being collected every 10 seconds, this value will then only only be written to the MP/RP when the value changes. To ensure the value is correct following a power cycle either enable Guaranteed transfer and set to 1 minute, or use the retailed level on the MP/RP object   If there is a listview, graphic or watch window containing the Infinet Object, this causes the value to be collected every 500mS, as seen in the screenshot below   If the Infinet Object is "exported", (see "Infinet under the hood" for details) then the communication can be much more efficient as the values are only sent when there is a change (greater than the object threshold for analog inputs).   If the communication is from the MP/RP Object to the Infinet controller Object, then a BACnet COV subscription will be set up by the EBO server to the MP/RP Controller, this will be renewed if either is reset/power cycled. It needs to be remembered that the "Value Transfer settings" is an EBO property and in this case the communication is controlled by the EBO Server with Infinet in one direction and BACnet in the other. So the communication to the MP'/RP controllers will either be a write or a COV subscription from the EBO Server.
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Dave_Shore Schneider Alumni (Retired)
‎2021-07-23 07:39 AM

Last Updated: Crewman ContentModerator ‎2025-08-11 03:57 AM

Labels:
  • EcoStruxure Building Operation
1771 Views

BAS 2800+ Dongle

Issue BAS2800+ does not  see the dongle when it is started. Environment Windows XP, BAS2800+ V2.9 Cause The PC is too fast for the dongle to be detected. When BAS2800+ is installed on a PC and BAS2800+ is run for the first time, a warning message is displayed - "No Dongle Driver Detected".  Resolution Download here the fast dongle driver, unzip and install in c:\bas\bin and run dk2wn32.exe Follow the on screen instructions and finally restart the PC. The dongle should now be detected and BAS2800+ is allowed to run.
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Picard Product_Support
‎2018-09-10 12:34 AM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:07 AM

Labels:
  • Satchwell BAS & Sigma
1793 Views

Unable to download / commission b3 device

Issue After having discovered a b3 device attempting to download results in a failure. Error details show device as being offline. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server with b3 device on BACnet MSTP network Cause This issue can be caused by a missing serial number for the device. Resolution Check to see that the serial number of the device is set. This can be viewed by right-clicking the device and selecting Properties and then going to the Advanced tab. By default, the serial number is part of the Object ID and the BACnet name. You can extract the numeric portion then paste it into the Serial number field and then try to download again. The serial number can also be found on the tag on the device itself.
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Picard Product_Support
‎2018-09-11 07:52 AM

Labels:
  • EcoStruxure Building Operation
1790 Views

Definition clarifications for Thermistor Type in Technical Reference Guide for StruxureWare Building Operation

Issue Definition clarifications for Thermistor Type in Technical Reference Guide for StruxureWare Building Operation Environment StruxureWare Building Operation site with Thermistor temp sensors Cause In the image below of the technical reference guide for StruxureWare Building Operation on page 3164 the accuracy of the supported thermistors seems to be difficult to decipher or at least very hard to figure out what accuracy goes to what thermistor type. The issue is the input specifications does not clearly separate the Thermistor type (Continuum, I/NET, etc) with the accuracy. If there was a line or something to separate the accuracy definitions from each other that would help. What defines one set of values from the next? The ending of the parenthesis defines the end of the information for each sensor type, but this is not clear.  Resolution A defect has been recorded and it has been requested that in the next release of the Technical Reference Guide for StruxureWare Building Operation, this be corrected and offer clarification as to the accuracy with a Hard Return. The lines are actually separated by the end of the parenthesis, but this is difficult to decipher.  
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Picard Product_Support
‎2018-09-06 12:55 PM

Labels:
  • EcoStruxure Building Operation
1798 Views

Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller

Issue Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller. Viewing the outbound SNVT on the 102-AX shows a value, but the inbound SNVT on another controller is invalid or a default value. Product Line TAC Vista, EcoStruxure Building Operation Environment Xenta 102-AX LNS SNVT bindings LonMaker NL220 Cause The Node Configuration parameters are set with a send heartbeat of 0 seconds, which tells the controller to never send an update on the output SNVT.  All 102-AXs come with a default send heartbeat of 0 seconds, so for them to function in an LNS network where they must send data to another controller, the send heartbeat must be set to something greater than 0 seconds. Resolution Open the Xenta 102-AX device Plug-in Go to the Node Configuration Tab Set the Node Minimum Send Time (SCPTminSendTime) to a non-zero value. The range is 0-6553.4 seconds. nvoSpaceTemp nvoStatOccBtn nvoSetPtOffset nvoLocalOccLatch nvoEmergCmd nvoUnitStatus nvoBoxFlow nvoTerminalLoad nvoEffectSetPt nvoFlowControlPt nvoOccpncyStatus Set the Node Send Heartbeat (SCPTmaxSendTime) to a non-zero value. The range is 0-6553.4 seconds. nvoAirFlow nvoAuxTemp1 nvoAuxTemp2 nvoUnvInput1 nvoUnvInput2 nvoUnvInput3 nvoUnvInput4 nvoCO2sensor nvoFanLoad nvoHeat1Load nvoHeat2Load nvoMotorPositn nvoActualValue nvoOAirFlowRatio nvoAirPressure It is typical to set the Node Minimum Send Time and the Node Send Heartbeat to 60 seconds and the Node Receive Heartbeat to 0 seconds.  
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Picard Product_Support
‎2018-09-07 03:21 AM

Last Updated: Administrator DavidFisher Administrator ‎2020-11-19 07:26 AM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1787 Views

Utility to verify TGML graphic links and bindings

Issue This utility, TAC Vista Check References, will check references (every binding and every link) on every graphic at once and provide a summary of any empty or invalid database paths. It will also allow you to correct these broken or missing links and bindings. Environment TGML Graphics Vista Workstation Links/Bindings Cause Viewing the bindings or links of a TGML graphic can traditionally only be done on individual graphics one at a time. In addition, to see if a network path is invalid, it must be clicked on and will turn red if there is a problem. Resolution This utility was created by Benjamin Roswall at Schneider Electric Denmark. It is not an official release, nor is it supported by Schneider Electric. While it has been tested and used successfully, it should be used at your own risk. Download the TAC Vista Check References Utility by clicking here. Unzip the file onto the harddrive, view extracted files Double click TAC Vista Check References.exe Make sure Vista Server is running, click Login and log in to the database Choose whether to check for empty paths, and whether to validate .[OBJECT] bindings Click Check A summary of the network can be viewed and saved by switching between tabs.
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Picard Product_Support
‎2018-09-06 01:41 PM

Last Updated: Crewman ContentModerator ‎2025-08-11 04:07 AM

Labels:
  • TAC Vista
1763 Views

TAC Xenta IO module neuron ID's missing after migration to SBO

Issue After migrating a TAC Vista export containing TAC Xenta IO modules to SBO, some or all TAC Xenta IO modules are missing the neuron ID's Environment Migration TAC Xenta IO module Cause During the migration, the TAC Xenta IO modules are matched on their name. If the name in TAC Vista differs from the actual name in the associated Menta file, the match can't be made and the properties on the IO modules can not be set. Example of this scenario In TAC Vista   In TAC Menta Resolution 1. Edit the Menta application through TAC Vista Workstation 2. Rename the IO modules in Menta 3. Save to Vista 4. Device gets dirty and need download - download to get rid of the dirty mark 5. Export database in through TAC Vista Workstation 6. Convert to SBO using the Conversion Tool
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Picard Product_Support
‎2018-09-10 10:23 AM

Labels:
  • EcoStruxure Building Operation
  • TAC Vista
1792 Views
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