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Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Issues upgrading Automation Servers (AS, AS-B, AS-P) connected to an Enterprise Server (ES) from versions prior to 2.0.x to a version that is 2.0.x. ES and one Automation Server will upgrade but no others connected to that same ES will upgrade and will show an error while attempting to download the new software. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server v1.9.x Building Operation Enterprise Server v1.9.x Cause If the Automation Servers within the ES environment are not uniquely named, and/or are the same name as the ES, an error will be received if upgrade is attempted stating "Deploy upgraded database failed". Resolution As found within the Enterprise Central section of the 2.0 Release Notes, "All servers must have unique names". *NOTE* Renaming the Automation Server will break any paths to that Automation Server, as such they will need to be corrected. Follow these steps to address this issue: Prior to upgrading any devices within the environment, check for and find any servers with non-unique names Detach the Automation Server (with the naming identical to the ES or any other server) from the ES Rename the Automation Server with a unique name Correct any binding path issues Reconnect Automation Server to the ES Upgrade the environment to 2.0.x

Issue Copying objects from one MP-X device to another results in a validation error. "Property value '<object type>' already assigned" Product Line MPx series EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Cause The Object ID is already used within the destination device Resolution This functions as design. To resolve this: Manually enter the Object ID when creating files that may be copied to other MP-X devices. One may choose to use blocks of IDs up to 64,999. 2. Utilize the import/export function within EBO which will import the BACnet objects using the next available Instance IDs.

Issue Mobile Apps for Access Expert Product Line Access Expert Environment Access Expert site desiring the use of modern technology Cause Unable to find or know where to look for the Mobile Apps for Access Expert Resolution Based on the version of software using Version 2 (V2) or Version 3 (3) the apps are different for each, so please understand the differences. These can be downloaded from the app store on iOS devices. For Version 2, there are three Mobile Apps depending on what is needed by the client, these are: Go to the App Store, click on Search and enter Keep and download the following apps Keep Monitor - which monitors what is taking place like the events on the system Keep Notify - which notifies the user via emails and texts if there is an Alarm that has been generated Keep Personnel - where existing users can be verified or picture updated etc For Version 3, there is only one Mobile App called Keep Mobile, this gives a general oversight of the system and what is going on with it. Go to the App Store, click on Search and enter Keep and download the following app Keep Mobile - which gives you the ability to see all users, events and Hardware that are configured on the system

Issue The datasheet for DO-FA-12 says: Contact rating .......................250 VAC/30 VDC, 2 A, Pilot Duty (Power Factor 0.35) What does "Pilot Duty" mean? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Bundled (AS-B) Building Operation IO-module Cause The datasheet specifies the rating class of the relays. Understanding what "Pilot Duty" means is needed in order to know what load can be controlled by the relay. Resolution A "Pilot Duty" rating means that this relay is made for a specific highly inductive load, such as controlling the coil of another relay or contactor. Contacts with a "Pilot Duty" rating have passed standardized testing to prove they can reliably control a "Pilot Duty" load. In another example the datasheet of a device may say: Relay contact rating 250 VAC / 30 VDC, 2 A Pilot Duty (C300) In this case C300 indicates the rating of the relay, according to the UL 508 standard. The start current of a motor could damages the relays in case the current is too high. The start current could be up to 8 times the rated current, or more.

Issue Setting up Visual Verification to track who has gained access to a door using Access Expert Product Line Access Expert Environment Access Expert v3 Cause Verification of access is a common feature request in access control integrations. The following steps show how to enable and access this feature within the Access Expert v3 product. Resolution Open and connect to the instance with the required credentials Select the Access Control Tab and click on the Visual Verification button Click on the Assign Reader button to Add the respective readers and click OK The Visual Verification Window opens up with the readers that were selected from the previous step on the right side of the screen. Select the necessary readers that will be used for the verification. Once someone scans a card on any of the selected readers, their saved image will then be displayed *Note* If this Window is closed the configuration for Visual Verification will be lost and will need to be recreated

Issue Information concerning Linux releases used within the Automation Server. Product Line EcoStruxure Building Operation Environment Linux Operating System (OS) Building Operation Automation Server Building Operation Automation Server Premium Cause Questions concerning Linux releases used within the Automation Server. Resolution AS versions to 1.4.1 run Linux kernel 2.6.25.1 AS versions 1.5 to 2.0.2 run Linux kernel 3.0.101 AS-P versions 1.7 to 2.0.2 run Linux kernel 3.5.0-lsp-3.3.1 For questions concerning what type of Linux...i.e. Red Hat, Ubuntu, openSUSE - There is no linux distribution in the automation server just vanilla linux kernel. For further reading, download some documentation about the kernel from their website www.kernel.org

Issue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within the system for better management. Resolution Permissions can be configured for each user by following these steps: Open the API and connect to the respective instance with the relevant credentials Go to the General Configuration Tab Select the Groups Icon If creating a new Group, click the Add Group Button If modifying, select one from the list and double click to open it up Click on Add Permission and select the Object Type Select the various check boxes to Grant or Deny access Once completed then click on the Save & Close button to close the Editor

Issue An IC GEN OPC to communicate with an OPC server using OPC XML -DA. Product Line Satchwell Sigma Environment IC GEN OPC OPC XML-DA OPC DA Cause The IC GEN OPC does not support OPC XML-DA and only supports OPC DA. Resolution A third party gateway produced by Advosol enables the IC GEN OPC DA client to access third party OPC XML - DA servers. Click here for details. The IC GEN OPC gateway.txt will still need to reference the third party OPC XML-DA server for example; Item0=4^ IndigoVision^ 192.168.246.95^ Fromlv.analysis.motionalarm1^ 0 Where 'IndigoVision' is a OPC XML-DA third party server.

Issue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to bring in the AC-1 and AC-1 Plus door controllers as sub-devices. Resolution There is no resolution, but the Continuum I/O's are simply not compatible with Access Expert. Use Mercury 16 In/Out boards for applications that require these types of devices.

Issue Graphics updated to Sigma 4.05 SEB contain objects and text that has offset from its original position Environment Sigma 4.05 SEB Sigma 3 Cause Sigma 4.05 SEB introduces and fixes previous graphic bugs that now results in some graphic elements being offset when displayed. Resolution A hot fix is available from Product Support London. 1. If upgrading from Sigma v3 then zip up and send the C:\Sigma\data\Sgi location to Product Support 2. if upgrading from Sigma 4 or 4.05 then zip up and send the C:\Sigma\data\graphics location to Product Support

Issue Replacement of Satchwell Sunvic control devices. Environment On / Off temperature control applications Domestic installations. Cause Satchwell Sunvic control device requires replacement.. Resolution Satchwell Sunvic Ltd. was a sister company of Satchwell Control Systems Ltd. Satchwell Sunvic Ltd. primarily manufactured domestic Thermostats and Central Heating Programmers etc. Satchwell Sunvic Ltd. was sold to another group of companies and left the Satchwell Group of Companies. At that time all Satchwell Sunvic Ltd. ON/OFF control devices were transferred to that group of companies. There are currently no equivalent products in the Schneider Electric / TAC / Satchwell range of products. Satchwell Sunvic Ltd. now trade as Sunvic Controls Ltd. and may be contacted as follows :- Sunvic Controls Ltd. General Enquiries :- T: +44 (0) 1698 812 944 F: +44 (0) 1698 813 637 Email. enquiries@sunvic.co.uk Technical Helpline :- T: +44 (0) 1698 810 945 Email. technical@sunvic.co.uk

Issue Satchwell RM3601 mains voltage Light Duty Actuator split phase capacitor motor rating is 24 volts. Environment Satchwell RM3601 mains voltage Light Duty Actuator mounted on Satchwell MB Rotary Shoe Valve Body.. Satchwell RM 3601 mains voltage Light Duty Actuator mounted on Satchwell MB Rotary Shoe Valve Body.. Cause Satchwell RM3601 mains voltage and XRM3201 24 volt Light Duty Actuator both utilise a 24 volt rated split phase capacitor motor. A dropper resistor installed across the RM3601 input terminals during manufacture is designed to enable this Light Duty Actuator to be utilised in mains voltage applications. Resolution The presence of a 24 volt split phase capacitor motor within a RM3601 mains voltage Light Duty Actuator should not lead an installer to believe that the Actuator has been manufactured incorrectly.. A dropper resistor installed across the RM3601 input terminals during manufacture is designed to enable this Light Duty Actuator to be utilised in mains voltage applications. Please check the latest catalog for current equipment.

Issue Satchwell MBF 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MBF 3-port Rotary Shoe Valve Body installations. Cause Satchwell MBF 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MBF 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the position of a hole drilled through the Valve Body Spindle. If the hole is ( l ) then Valve Body is fully open to Port 2 If the hole is ( -- ) then Valve Body is fully open to Port 3 If the hole is ( / ) then Valve Body is half open to Port 2 and half open to Port 3 When the hole through the Valve Body Spindle is VERTICAL having turned the Valve Body Spindle fully Anticlockwise, then the Valve Body is fully open to flow and fully closed to bypass. When the hole through the Valve Body Spindle is HORIZONTAL having turned the Valve Body Spindle fully Clockwise, then the Valve Body is fully closed to flow and fully open to bypass. When the hole through the Valve Body Spindle is at an ANGLE of say 45 degrees, then the Valve Body is half open to flow and half open to bypass. Please check the latest catalog for current equipment.

Issue Satchwell MBX 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MBX 3-port Rotary Shoe Valve Body installations. Cause Satchwell MBX 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MBX 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the angle of the Slot in the end of the Valve Body Spindle. If the slot is ( \ ) then Valve Body is fully open to Port 2 If the slot is ( / ) then Valve Body is fully open to Port 3 If the slot is ( | ) then Valve Body is half open to Port 2 and half open to Port 3 With the Spindle Slot in the 10 o'clock position the Valve Body is fully open to flow and fully closed to bypass. With the Spindle Slot in the 2 o'clock position the Valve Body is fully open to bypass and fully closed to flow. With the Spindle Slot in the Vertical position the Valve Body is half open to flow and half open to bypass. Please check the latest catalog for current equipment.

Issue Satchwell MB 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MB 3-port Rotary Shoe Valve Body installations. Cause Satchwell MB 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MB 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the angle of the Slot in the end of the Valve Body Spindle. If the slot is ( \ ) then Valve Body is fully open to Port 2 If the slot is ( / ) then Valve Body is fully open to Port 3 If the slot is ( l ) then Valve Body is half open to Port 2 and half open to Port 3 With the Spindle Slot in the 10 o'clock position the Valve Body is fully open to flow and fully closed to bypass. With the Spindle Slot in the 2 o'clock position the Valve Body is fully open to bypass and fully closed to flow. With the Spindle Slot in the Vertical position the Valve Body is half open to flow and half open to bypass. Please check the latest catalog for current equipment.

Issue Satchwell RM series Rotary Actuator does not open or close Satchwell MB series Rotary Shoe Valve Body due to incorrect wiring connections. Environment Satchwell RM series Rotary Actuator installed on Satchwell MB series 3-port Rotary Shoe Valve Body. Cause Satchwell RM series Rotary Actuator incorrect wiring connections. Resolution 1. Check Satchwell RM series Actuator wiring connections. Wiring connections should comply with the following :- Actuator Terminal 1 = Live to OPEN Actuator Terminal 2 = Live to CLOSE Actuator Terminal 3 = Neutral N.B. The Satchwell RM series Actuator must be connected to a controlling switching device such as a Thermostat, Switch, Relay or Programmer providing CHANGEOVER CONTACT switched outputs rated at mains voltage. 2. Ensure no other electrical device is connected between controlling switching device and Satchwell RM series Actuator. N.B. In such circumstances back feeds can cause the Satchwell RM series Actuator to stall which in turn may result in the electric motor within the Actuator burning out. 3. Rewire Satchwell RM series Actuator as necessary and observe direction of operation is relative to control signal applied. 4. Transfer Switches installed within the Satchwell RM series Actuator enable a Pump or Boiler etc. to be switched via the Actuator. Terminal 1 signal transfers to Terminal 1T when Satchwell RM series Actuator is fully OPEN Terminal 2 signal transfers to Terminal 2T when Satchwell RM series Actuator is fully CLOSED Please check the latest catalog for current equipment.

Issue Using the TAC I/A BACnet WorkPlace Balance Tool to balance a VAV, when requesting the box drive to Maximum flow, get error "Controller was temporarily busy. Please restart this balancing step” message. What does this mean and how to solve it? Environment BACnet WorkPlace Flow Balance Tool MNB-V1 MNB-V2 Cause Multiple tools connected to the same VAV controller. Resolution "Controller was temporarily busy. Please restart this balancing step” message means one of two things – One tool has control of the VAV while another is attempting to connect or the VAV is in the process of completing a balancing step while another balancing function is attempted. Flow balancing should be accomplished with a single tool connected to a VAV controller.

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Using the TAC I/A BACnet WorkPlace Balance Tool to balance a VAV, when requesting the box drive to Maximum flow, get error "Controller was temporarily busy. Please rest...

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