Building Automation Knowledge Base

Issue Sending BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Environment BACnet Alarms Continuum CyberStation Cause What are the steps required to send  BACnet Alarms from SmartStruxure Servers to Continuum CyberStation Resolution 1. Manually create the CyberStation in  /SBOServer/BACnet Interface/IP Network (upload if required)   2. Create an Alarm/ BACnet Notification within the BACnet Interface Application (make one of the recipients the CyberStation)   3. Point any alarms that are required to be sent to the CyberStation to this Notification   4. In the Continuum CyberStation "Find New BACnet Devices", then send the SBOServer to the database.

Issue After having discovered a b3 device attempting to download results in a failure. Error details show device as being offline. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server with b3 device on BACnet MSTP network Cause This issue can be caused by a missing serial number for the device. Resolution Check to see that the serial number of the device is set. This can be viewed by right-clicking the device and selecting Properties and then going to the Advanced tab. By default, the serial number is part of the Object ID and the BACnet name. You can extract the numeric portion then paste it into the Serial number field and then try to download again. The serial number can also be found on the tag on the device itself.

Issue All numerics for the Wireless Integration are in Alarm and unable to be cleared out of the Active Alarm View Window. Environment Continuum Aperio Integration Cause All numerics generated an Alarm that shows up in the Active Alarm View Window and it is unable to be cleared,the numeric themselves are back to their normal state and the door functions normally. Possibly system glitch with power but the user needs to have rights to clear out the ActiveAlarm View from the Alarm Event Window. Resolution To resolve this the following steps need to be followed: Log on to the System, select the Controller that the X Driver is connected to Right Click on the deivce and send to Controller Once completed and all Individuals have been downloaded Open the Global Config Numeric for the X Driver and change its current value to 1 then apply Once it changes itself from 1-2 after clicking on the refresh button, this indicates that the device is back online. Read a card and verify that al functions have returned normally again.

Issue Is there a way to restrict user access to WebStation but still allow access to the system through Workstation? Environment Workstation WebStation StruxureWare Building Operation v1.6.1 Cause Requirement to limit access to Enterprise or Automation Servers through Workstation only and to stop users from being able to access the system through WebStation. Resolution User or Group security does not allow for this type of restriction. One method may be to use a Firewall in front of the AS to restrict what/who is able to connect.

Issue Unable to lock down access to AS WebStation to all clients Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Webstation Cause Required to forbid accessing AS via http or https.. Resolution Https is the default workstation communication channel to an SBO server and therefore cannot be locked down. 

Issue Upgrading from older Continuum version using parallel dongle. Product Line Andover Continuum Environment CyberStation Cause The old style hardware key cannot be attached to newer machine that do not have a parallel port. Resolution It is not necessary to have a hardware key plugged into Continuum workstation pc when the c2v file is created.   If you are able to read the key information and/or identify the serial number for the existing key, contact the EcoBuilding upgrade department at Upgrades.Continuum@schneider-electric.com and provide them with the serial number of the hardware key and a c2v file that was generated on the Continuum workstation. If you are unable to read the key information or identify the S/N from the old dongle, contact the EcoBuilding upgrade department at Upgrades.Continuum@schneider-electric.com. It may become necessary to sent the hardware key to the EcoBuilding Upgrade Dept to so that they can extract the serial number and key information themselves.   See also Software Licensing for Continuum 2.0 and StruxureWare Solution.

Issue After upgrading, the AS is offline in LonMaker. An attempt to commission the AS results in an error shown: "The new program interface does not match the previously defined program interface". Product Line EcoStruxure Building Operation Environment Automation Server Externally Managed LonWorks Network LonMaker Cause There has previously been issues with the structure of the XIF created by the AS. This is corrected in newer versions, but as a result the XIF previously loaded in LonMaker will be different from the actual content in the AS. Resolution Replace the AS in LonMaker uploading the XIF file again from the AS.

Issue After a specific date, trend log values are no longer transferred to the report server.  In the table tbEventLogs, the column NumberOfRecords continously shows over 50000 Environment Web Reports Cause For a currently unknown reason, at some point a mismatch between index sequence numbers and time stamps has occured, and therefore the same log values are attempted transferred over and over again. Resolution The reporting agent needs to be set up to read more records to get over trouble 1: Open the file "SE.WebReports.StruxureWareReportingAgent.exe.config" located in the reporting agent installation directory. Use notepad or similar. 2: Edit the line containing "numLogTimeRecordToRead"  changing the value 5000 to 20000 3: Restart the agent 4: Wait until the column NumberOfRecords in the table tbEventLogs shows a number lower than 20000 5: Change the value back from 20000 to 5000 in the config file 6: Restart the agent

Issue OP panel shows a ! after a value Product Line TAC Vista, EcoStruxure Building Operation Environment Xenta OP Vista Struxureware Cause If you have a binary value in OP panel, and you connect an analog value to it, the OP will show the "!" Resolution Edit the OP Panel tree, disconnect the analog value and attach a binary value instead. Generate and save the application.

Issue ACCDataService.exe in ITP.DLL crashes when any function is calling another function. Product Line Andover Continuum Environment Continuum 2.0 Plain English Cause A PE Function is called from within another PE Function. Resolution To resolve this issue the following steps need to be followed: Do not call up a PE function from within another PE function. Copy the script code function from the second function and put it directly into the first function.

Issue When using the LPA through an Automation Server (AS) as described in Using Loytec LPA with SmartStruxure AS, only traffic to and from the AS is captured. Product Line EcoStruxure Building Operation Environment LPA Automation Server Cause Due to a hardware limitation in the AS, it's not possible to capture all traffic on the segment Resolution Connect the LPA to the segment using a NIC-USB100 or similar

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue When opening an XBuilder project with Menta objects referenced to Menta Library objects, the references are lost and all Menta objects are showned as disconnected from the library. Environment TAC XBuilder Cause For some reason, the library definition in the project has become corrupted. Resolution 1: Browse to the XBuilder project file (*.xbp*) 2: Edit the file with notepad or similar 3: Search the file for all instances of "MENTALIBOBJ" 4: If the node doesn't have anything in "GUID=" that's the problem 5: For all instances that are wrong, copy the "MentaObjLibId" value to "GUID" 6: Save the file, and reopen the XBuilder project

Issue At what height can the LON Multi-Sensor LA-21 be mounted and still be effective? Environment Field Devices Lon Sensors Cause  The manual states ranges at a mounting height of 2.5m but does not specify a maximum height. Resolution The LON Multi-Sensor LA-21 (MTN880541) cannot be used for mounting heights above 3 m because the sensitivity will be reduced too much. At a mounting height of, for example, 12 m the device will detect almost no movement.

Issue Who to contact for Continuum - Easy-Lobby integration support.  Environment Continuum Security Cause Unsure of who to contact for Continuum - Easy-Lobby integration support.  Resolution The Continuum - EasyLobby integration is supported directly by HID - EasyLobby.     For sales or technical support: EasyLobby support email is support@easylobby.com . U.S. support phone number 866-607-7339 (option 8). International support phone number: +1-949-732-2000, option 3, then option 8.   If you have EasyLobby sales questions, or need a quote or a web demo, please call 781-455-8558 or contact jmooradian@hidglobal.com, jmurzycki@hidglobal.com, vrowan@hidglobal.com or your HID sales rep If you need EasyLobby technical support, please contact support@easylobby.com or call the HID tech support line at 866-607-7339 and select Option 8 If you are placing an EasyLobby order, please resend it to easylobby-sales@hidglobal.com or fax it to 781-455-6766 If you have questions about the status of an order already placed, please contact Customer Service vrowan@hidglobal.com, kzarrow@hidglobal.com If you have questions about adding a feature or doing custom engineering, please contact Product Management nwahlander@hidglobal.com

Issue Windows installer fails to install an application Environment Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows 8 Windows 8.1 Windows Server 2012 editions Windows Server 2012 R2 Cause Errors with the Windows Operating system are preventing the installation from completing. Resolution Run the file at the link below on the affected PC:   https://support.microsoft.com/en-us/mats/program_install_and_uninstall

Issue There are "Local Network: and "By Network" options that allow to just connect to the local network or just a b3 Environment RoamIO2 Bacnet Windows7 Windows 2008 Cause By default, the RoamIO2 Bacnet Service Tool has "Local Network" and "By Network" options which may attempt to access all bacnet devices across the entire bacnet network depending on what is selected. This includes all controllers connected to a routing device (BCX/AS/ES). The amount of controllers and the size of the network can cause a long delay in bringing up controllers. Resolution Ensure that the RoamIO2 firmware has been updated to V1.110002 or greater. This version introduced the "Local network" and "By Network" selections in the Bacnet Service Tool. Download details of the Network Targeted Search with snapshots Download the firmware RoamIO2Appl2.000002) Download the Bacnet Service Tool and user guide(1.110003) (Download Center)

Issue Values are coming into Vista without issue but do not update on the graphics in the Xenta 7XX. Product Line TAC Vista Environment Workstation Graphics Xenta Server 701, 711, 721, 731 Cause If there is a Xenta Server in the database, when connection objects are not used to bind values between a controller and a Menta program in the Xenta Server, this graphic update can occur. It can also be because of the XIF for a device being formatted incorrectly. If the procedure below doesn't solve the issue, refer to LON device can communicate in Vista, but fails in a Xenta Server / XBuilder Resolution There are two options to correct this issue: Re-engineer the XBuilder project to use connection objects between the controller and the Menta program in the Xenta controller. The control task speed of the Menta program in the XBuilder project can be changed to a lower speed setting.

Issue How can I add a SmartStruxure Automation Server to TAC Vista using BACnet/IP and what is needed Product Line TAC Vista, EcoStruxure Building Operation Environment TAC Vista Xenta 913 Automation Server Cause Building Operation versions earlier than 3.2 are not FDA 21 Part 11 approved, In instances where the version is lower than 3.2 it can be achieved by using  TAC Vista as a front end, and having Automation Servers as field controllers. In Building Operation version 3.2 and later an optional Regulated Industries Compliance Pack is available that can be used without the need for  TAC Vista as a front end. Resolution 1. Create a BACnet interface in Automation Server. 2. Create BACnet points in the "Application" folder 3. Browse the Automation Server with a BACnet browser (Here is a free tool) 4. Note the instance id's of the points 5. In TAC Vista, create a Xenta 913 6. Edit the Xenta 913 7. Create a "BACnet IP Client" interface and give it the IP address of the Automation Server 8. Create a BACnet device template containing the points you need - refer to the id's previously discovered 9. Add the device template to the "BACnet IP Client" interface in XBuilder 10. Save and download the project 11. Now you get the live values from the Automation Server in TAC Vista

Issue Correct Boot Up sequence for I/NET Enterprise Server Level Integration to StruxureWare. Product Line EcoStruxure Building Operation, TAC INET Environment I/NET to StruxureWare Enterprise Server Level Integration Cause Sites which are recovering from a power failure are are using Remote Client with I/O may have certain failures within the system. A site where I/NET works on the local PC but devices seem offline from the Enterprise server may have had the Enterprise Server Start before the I/Net I/O Server A site where I/NET points can be controlled from the ES, but messages are not received by either the ES or I/NET AMT may have had the SQL server start after the ES or I/NET IO Server started. Resolution Restart the SQL Server or Server PC Restart the I/NET I/O Server and ensure it is running as a service Restart the Enterprise Server In order to add the I/NET I/O Server as a dependency for the Enterprise Server use the command prompt line below. Be sure to change the 1.X to reflect the current version of SBO installed. Open the Command prompt Enter the command: sc config "Building Operation 1.X Enterprise Server" depend= inet7iosrv

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").