Windows installer fails to install an application

[Product_Support]

Issue

The Windows Installer fails to complete the installation of an application. This may occur across various Windows operating systems.

Product Line

Andover Continuum, EcoStruxure Building Operation, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series, TAC INET, TAC Vista

Environment

• Microsoft Windows Server 2003
• Microsoft Windows Server 2003 R2
• Microsoft Windows XP
• Windows 7
• Windows Server 2008
• Windows Server 2008 R2
• Windows Vista
• Windows 8
• Windows 8.1
• Windows 10
• Windows Server 2012 editions
• Windows Server 2012 R2

Cause

Installation failures may result from:

• Corrupted system files
• Incomplete previous installations
• Conflicts with existing software
• Unsupported OS versions or outdated service packs

Resolution

For Windows 10:

Use the official Microsoft Program Install and Uninstall Troubleshooter:
🔗 Launch Troubleshooter

Note: This tool is not supported on earlier versions of Windows or Windows Server.

For Other Windows Versions:

Manual troubleshooting steps may be required:

1. Run System File Checker (SFC):
   Open Command Prompt as Administrator and run:

   sfc /scannow
   

2. Check Windows Installer Service:
   Ensure the service is running:

   • Press Win + R, type services.msc, and locate Windows Installer
   • Right-click → Start (if not running)

3. Clear Temporary Files:
   Use Disk Cleanup or manually delete files from %temp%

4. Review Event Viewer Logs:
   Look for installation-related errors under Windows Logs → Application

5. Verify OS Compatibility:
   Confirm your OS version is supported by the application and has the latest updates.

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Additional Notes

• Always verify the official Microsoft support status for your OS version to ensure compatibility and security.