Building Automation Knowledge Base

Issue When installing PCT 2 the following error is seen: Error: System.Management.Automation.CommandNotFoundException: The term 'Get-VM' is not recognized as a name of a cmdlet, function,script file, or executable program. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause The Hyper-V Module for Windows PowerShell is not installed. Resolution Follow these steps in Windows 10 to install the Hyper-V Module for Windows PowerShell: Right-click on the Start button and click Programs and Features. In the Programs and Features dialog, click Turn Windows features on or off In the Windows Features dialog, check the box for Hyper-V Module for Windows PowerShell and click OK. The dialog will signal completion and the module will be installed.

  Issue How can system alarms be configured so that electronic signatures are required? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Alarm Decoration rules are required to configure change control/electronic signatures for system alarms. Resolution Use the Alarm Decoration filters to apply/override settings for alarms. Create an Alarm Decoration Rule under ~/System/Alarm Control Panel/Alarm Decoration   Select the Alarm Decoration rule that filters on all System Alarms or the specific ones, select to override electric signature, and set it to True.    

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases, the event and trend databases can grow really big, although not all the space in the files is used. Therefore, one needs a way to verify that vacuuming the database will help. Product Line EcoStruxure Building Operation Environment SQLite Building Operation Enterprise Server Building Operation Enterprise Central Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Definitions are documented here: https://www.sqlite.org/pragma.html  PRAGMA schema.freelist_count; Returns the number of unused pages in the database file. PRAGMA schema.page_count; Returns the total number of pages in the database file. PRAGMA schema.page_size; Returns the page size in bytes (B), which must be a power of two between 512 and 65536. Resolution Stop the Enterprise Server or Enterprise Central. Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Find the event.db or trend.db file from the "historical" folder of the EBO database folder. Use this article to locate for your installation - Clean db for Enterprise Server or Enterprise Central On the added database, right-click and select Connect to the database In the query tab, paste the following command: SELECT (SELECT freelist_count FROM pragma_freelist_count()) AS FreeList_Count, (SELECT page_count FROM pragma_page_count()) AS Page_Count, ((SELECT page_count FROM pragma_page_count()) - (SELECT freelist_count FROM pragma_freelist_count())) AS Used_Page_Count, ROUND(CAST((CAST((SELECT freelist_count FROM pragma_freelist_count()) AS REAL) / CAST((SELECT page_count FROM pragma_page_count()) AS REAL)) * 100 AS NUMERIC),2) AS Percent_Free, (SELECT page_size FROM pragma_page_size()) AS Page_Size_B, ROUND(CAST(((SELECT freelist_count FROM pragma_freelist_count()) * (SELECT page_size FROM pragma_page_size())) / (1024.0 * 1024.0) AS NUMERIC),3) AS Estimated_Space_MB; Click the blue play button above the Query tab.  Review the Percent_Free and Estimated_Space_MB, which will be returned at a minimum, to decide if you want to perform the 'vacuum' command. The vacuum process is slow, as it was designed to operate in the background. Shrink the SQLite event and trend databases. If the Percent_Free is above 80, this is the better option: Shrink the SQLite event and trends databases (Option 2) by creating a new file.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases, the event and trend database can grow really big, although not all the space in the files is used. In extreme cases, there is more free space than used space and it is quicker to create a separate file. Product Line EcoStruxure Building Operation Environment SQlite Building Operation Enterprise Server Building Operation Enterprise Central Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Resolution Stop the Enterprise Server or Enterprise Central. Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Find the event.db or trend.db file from the "historical" folder of the EBO database folder. Use this article to locate for your installation - Clean db for Enterprise Server or Enterprise Central On the added database, right-click and select Connect to the database In the query tab, paste the following command: VACUUM main INTO 'C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 6.0\Enterprise Server\db\Historical\event2.db'; Update the path to match your installation. One can SHIFT-RIGHT-CLICK the event.db or trend.db and select Copy as Path, then select everything inside the single quotes and paste. The paste will include double quotes, so delete those and leave the single quotes Update the database name to ensure it is unique. Click the blue play button above the Query tab. Depending on the size and amount of free space, this can take seconds to days to complete. One can monitor the progress in Windows Explorer by seeing the Size and Date Modified field update. Append .old to the end of the original file and rename the new file, event.db or trend.db, so it replaces the original. Start the Enterprise Server or Enterprise Central.

Issue SLP BACnet Setpoint limits Product Line EcoStruxure Building Operation, Andover Continuum, Field Devices Environment SpaceLogic SLP Series Cause The BACnet Object "Temperature Setpoint" includes properties Minimum and Maximum values These can be used to limit the setpoint, however the values are not saved in non volatile memory, thus the value revert to default after a power cycle (0 and 50 degC). The Setpoint object needs to be manually downloaded from EBO following a power cycle to set these properties. These properties cannot be written to individually. Thus changing these properties is unlikely to be good practice. Resolution A script program can be used to set limits to the Temperature Setpoint. Example below Note the "Value transfer settings" need changing to "Transfer value each time..." as below

Issue Modicon Switch Ordering options and how to configure the Ethernet Switch for RSTP for EBO Product Line EcoStruxure Building Operation Environment Modicon RSTP Switch (Not Connexium) Building Operation Automation Server Premium MPX and/or RPX Controllers Ethernet Switch Configurator Cause Schneider Electric Industry Offers an RSTP enabled Ethernet Switch that can be used with EBO instead of 3rd party Switches Resolution The following video will illustrate the following steps for Ordering and installing the Modicon Ethernet Switch with EBO The Modicon Connexium Ethernet Switch has been replaced by the updated Modicon Switch Modicon Switch Part Numbers and Email address for ordering Connect and use the SE Ethernet Switch Configurator executable for Switch configuration Set the Time and use the Syslog for troubleshooting Configure EBO and the controllers (MPX/RPX) for RSTP Test the Modicon Switch, EBO, and the MPX/RPX controllers for RSTP     Related Links: Modicon Switch Part Numbers and Ordering Information - (see attached Part Number slide) MCSESM Switch Installation Manual MCSESM Switch Configuration Manual Ethernet Switch Configurator Software - look for  SchneiderElectricEthernetSwitchConfigurator2303_Windows_x86.zip Other Modicon Switch documents RSTP Troubleshooting Community Thread TGML Graphic Setup Video (Training Department)

Issue The toolbar icons in PCT 2.0 are jumbled. They seems to be stacked on top of each other, making it hard to use the toolbar. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause Issue with the font used by PCT Resolution Follow these steps to resolve the problem: In Windows, navigate to Settings, then Font Settings, and search for "Material Icons". Select Material Icons, then choose Uninstall. Confirm by clicking Uninstall. Close all browser windows used to access PCT, then reopen and browse to PCT again. The toolbar icons should now display correctly.

Issue An error pop-up is encountered when trying to use WorkPlace Tech Editor (WPTE) ERROR: WorkPlace Tech Editor does not function using Visio 2000. A supported a supported version of Visio must be installed for WorkPlace Tech Editor or Monitor to function properly. Product Line EcoStruxure Building Operation Environment Building Operation Workstation (WorkPlace Tech Editor) Microsoft Visio 2013, 2016, 2019 Cause The Visio installed is corrupted or not updated to the required version. Resolution Procedure for doing the repair required for the WPTE to function Ensure that the Visio installed is approved for the version of WPTE you are using by reading the EBO release notes. Confirm that Visio if licensed and activated, and not using a temporary license Install any required Security Upgrades  Perform an Online Repair, not the Quick Repair, as illustrated  The picture above shows doing this repair to the installed Office.  Perform this on the installed Visio as well. It is important to search the installed applications to make sure no 64-bit Office products are installed.  Smartware Studio 360/Design 360 installs a 64-bit Microsoft Access DB application by ignoring the 32-bit/64-bit version check.  This can cause the fluent ribbon for WorkPlace Tech to fail and if the Online Repair is done, it can force all Office applications to be removed from the PC. 

Issue The network card is not working on the PC.  Product Line Andover Continuum, EcoStruxure Access Expert, EcoStruxure Building Expert, EcoStruxure Building Operation, EcoStruxure Security Expert, Satchwell BAS & Sigma, Satchwell MicroNet, TAC IA Series TAC I/NET, TAC Vista Environment PC Network Interface Card Cause Require a method to test the network card. Resolution Assuming you have the correct protocols loaded:- Open up a command prompt and type ‘ipconfig’(1) then press enter to get a list of the available network cards. Find the specific network card by name (2) Record the IP Address (3) assigned to the card, e.g. 192.168.5.90 If the card is unplugged (4) connect a network cable and start back at step 1 If the network card does not appear in Device Manager check the drivers are correctly installed for the card and when installed correctly start back at step 1. If the network card still does not appear it could be disabled.  In Network Connections right click the adaptor and select Enable (5) and start back at step 1. After these steps if the network card still does not appear when running ipconfig it is most likely damaged. If/when an IP Address is successfully obtained open a Command Prompt and type ping followed by the IP Address of the card, for example ping 192.168.5.90 (1). A functioning card will respond with 4 successfully replies (2) and the associated statistics (3) As additional information a good first step would be to "ping 127.0.0.1". This will not test a network card but indicates that the TCP/IP protocol is installed and functioning on the host PC.

Issue Script advise for xPDisplay on a b3/i2 controller Product Line EcoStruxure Building Operation Environment i2 and b3 Controller xP Display Cause The xP Display was designed when only Continuum was available (before EBO) and there was no documentation for EBO. Scripts need to be used to control the xP Display Binding to Object LCDAnswerString directly via "String Input" or "String Output" in a script program Then doing a check  If LCDAnswerString <> ""  then causes the script to disable with errors. "" = Null Resolution A simple way around this is to do the script check on another (manually created) string that is bound to the object LCDAnswerString Thus the following will work:  Numeric Input LCDKeyStroke       'bind to LCDKeyStroke    - this can also be used to set to zero. eg. LCDKeyStroke = 0 String Input LCDAnswerStrCopy   'bind eg LCDAnswerStrCopy  - use this to read the LCDAnswerString value String Output LCDAnswerString    'LCDAnswerString  - use this to set to Null eg. LCDAnswerString = "" Numeric Output AAA Line Wait4Value If LCDAnswerStrCopy <> "" then  'check if a value has been input    AAA = minimum(maximum(0, StrToNum(LCDAnswerStrCopy)), 100) 'Make AAA equal the input (min0, max100)    LCDAnswerString = ""     'reset LCDAnswerString back to Null Endif Outside this script, the manually created string object LCDAnswerStrCopy needs to be bound to LCDAnswerString, this can be achieved directly (change the binding type to COV) or via another script (use Print LCDAnswerString to LCDAnswerStringCopy) Note v4.0 export, script text attached and install guide attached

Issue An error message is displayed when trying to download all objects to a SpaceLogic controller. The error message says:   Offline '/SiteServer' Communication   Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Premium (AS-P) Automation Server Bundled (AS-B) Multi-purpose or Room-purpose (MP/RP) controller Cause This error can occur when the controller is an instance of a Custom Type (CT), but the CT only exists in the type library of the Enterprise Server, and not in the Automation Server hosting the controller. A BMS Server can only access it's own type library. See WebHelp article Custom Types for more information. Resolution Log in to the Automation Server where the MP/RP controller is hosted, and import the custom type to type library.

Issue In a multi-version system, will the database schema in the PostgreSQL database be compatible with EBO servers with lower versions? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Building Operation Timescale Database Cause In a multi-version system the database schema in the PostgreSQL database needs be compatible with all servers in the system. Resolution The DB schema is backward compatible. The same schema can be used for the complete system and it can be upgraded to the latest version compatible with the top-level server. Compression is done on the PostrgreSQL/TimescaleDB side and since it’s not configured in EBO, the compression will work for EBO servers with lower versions. Compression needs at least schema version 9 for EBO2023 or schema version 13 for EBO2024 and TimescaleDB version 2.0 or higher, refer to: Compression for TimescaleDB

Issue How to trigger different alarms with different alarm texts depending on the value of a single variable Product Line EcoStruxure Building Operation Environment Building Operation Workstation Alarms Cause There is a requirement to trigger different alarms based on the value of a single variable.  As an example, a variable coming from an APC Symmetra UPS will report various alarm states as a number from 1 to 7 in the same variable, and it is required to differentiate the alarm text on each value. Value Status Alarm text 1 unknown Module is in Unknown state from UPS 2 not installed Module not installed in UPS 3 Off OK Module not installed in UPS 4 On OK Module not okay in UPS 5 Off Fail Module off fail in UPS 6 On Fail Module on fail in UPS 7 Lost Communication Module lost comm. in UPS Resolution Here are two examples on how to do it Example 1: 7 different alarms with different alarm texts monitoring the same point Example 2: 1 alarm monitoring a point, and a script dynamically changing the alarm text     From version 1.9 upwards Alarm Decoration is available and could also be used in various ways to achieve the same result.  Similar to example 1 a decoration could be created for each state.  For example for state 3, create a decoration that filters on the active alarm (1) and when the value at change is three (2) override the alarm text message (3) with the relevant text (4). The decorations have the added benefit they can be applied to multiple point alarms.  

Issue This condition will arise after successfully installing and running Project Configuration Tool for some time. PCT 1.x can no longer initialize the virtual host adapter as a result of the adapter being deleted or removed. The errors may be a result of but not limited to: Introducing a new VPN software package to your PC/Laptop. Manually removing or modifying the Virtual Box Host Only - Network Adapter. Malware or Antivirus platforms that have removed or disabled the adapter. Example: PCT Version - 1.1.2.57 Local mode was set up on a physical laptop and used to offline engineer a project. The job was completed and PCT was not used again for roughly a month. A new project was sold and required PCT for offline engineering. The laptop was booted up and PCT failed to open. The user was presented with the following errors: "Get System State Command: 'Could not connect' " "Get predefined properties command: 'Could not connect' " "GetDashboardErrors Command: 'Could not connect' " "Get System Memory info Command: 'Could not connect' " Product Line EcoStruxure Building Operation Environment Windows Client versions (64 Bit Only) Windows Server versions (64 Bit Only) PCT SERVER versions (64 Bit OS Only) Project Configuration Tool 1.x Cause PCT 1.x can no longer initialize the virtual host adapter as a result of the Vbox adapter being deleted or removed. Resolution Reinstall PCT 1.x on top of your current installation. Your projects will not be modified in the process. Locate the installer. Run the installer, it will ask you to remove the previous version. Press ok. Progress will show as uninstalling. PCT will prompt for installation. Click Next. Select default installation paths. Click Next. Select desired PCT mode. Click next. Ready to Install selected mode. Click Next. PCT software installed. Click Finish. Now PCT will set up the Virtual Host Adapter. Press Ok. Status bar. Compted setup dialog. Click Ok. Run PCT. If successful you will see the template sets getting installed via the top right of the window. Open a project and test an AS/AS-P. If the above steps do not work, here are a few more to try:   Restart the machine after the PCT software finishes re-installing Right-click and select “Run as Administrator” Uninstall PCT software and Oracle VirtualBox and re-install once more   If PCT 1.x still will not work, please open a support case with your local Product Support Group.

Issue After 9 straight failed Workstation login attempts the SmartX Controller will be locked out. See Workstation lockout message below.   After 3 failed attempts to add an SmartX Controller to the device administrator the SSH connection will be locked out for the amount of time set in Workstation.    Product Line EcoStruxure Building Operation Environment Building Operation Device Administrator Building Operation Workstation Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Automation Server Putty Cause In order to protect the EcoStruxure system from potential security threats, there have been login lockouts put into place. Both scenarios of lockouts are only temporary. Resolution Locked out of SmartStruxure Workstation Once there has been 9 consecutive Workstation login attempt failures for a single user, that user will be locked out of Workstation for 1 minute.  Locked out of an Automation Server in Device Administrator Once there have been 3 consecutive SSH Automation Server login failures through Device Administrator (Adding an Automation Server into Device Administrator via IP address), the Automation Server will be locked out for a default of 15 minutes.   The SSH Console Lockout time is configurable and can be changed in the Security Manager section in Workstation.   

Issue During installation of hotfix for EBO you get a "Hotfix file signature validation" error saying that Device Administrator cannot verify the issuer of the file signature's certificate.   In older versions of Device Administrator you might get an alternative error message "Invalid hotfix file" saying that the file does not have a valid Schneider signature. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Device Administrator Offline system Version 3.1 and later Cause EBO hotfixes for SmartX Server are signed with a certificate to ensure that only valid files can be used. This certificate must be validated before you can use a new PC to install a hotfix. If the PC has not had any internet connection while previously installing a hotfix or does not have an internet connection, the certificate cannot be validated and hotfix installation therefore fails. Resolution There are two solutions Solution 1 Connect your PC to the Internet and install the hotfix on a SmartX Server. The certificate is validated, and the PC can subsequently be used to install hotfixes on other SmartX Servers, even if you are offline. Solution 2 You can manually import certificates and CRL (Certificate Revocation List) Download and save the following files: http://s1.symcb.com/pca3-g5.crl http://sv.symcb.com/sv.crl If the above URL's are blocked by your browser please download them here or the attached ZIP file.  Start a command prompt (cmd.exe) as administrator. Browse to the folder where the files from step 1 are stored. Run the following commands: CertUtil -AddStore CA pca3-g5.crl CertUtil -AddStore CA sv.crl Export host, intermediate, and root certificates from the hotfix file. Install the 3 certificates with the default selection. Restart Device Administrator and install the hotfix. Video for step 5 and 6:

Issue EBO server (ES/AS/Edge) Trace.log shows COV publisher errors. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Edge Server - Standard Cause A BACnet device is misconfigured and trying to perform COV subscription that produces an error. Resolution Review EBO server Trace.log EXAMPLE:  2023-12-28 13:54:05.124 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:54:07.354 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:55:05.173 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:55:07.420 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:56:02.921 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:56:05.213 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:56:07.673 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:56:09.862 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f 2023-12-28 13:57:02.932 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:57:05.247 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:57:07.719 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:57:09.874 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f 2023-12-28 13:58:02.945 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f 2023-12-28 13:58:05.288 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 201> failed. Status: 0x8001001f 2023-12-28 13:58:07.767 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f 2023-12-28 13:58:09.889 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 205> failed. Status: 0x8001001f​ Lookup the BACnet Error Code: Decoding BACnet Errors - Schneider Electric Community (se.com) EXAMPLE:  0x8001001f is unknown object, so a device is trying to subscribe to an object (Object Type + Object ID) that does not exist. NOTE: There could be other error codes not used in this example that are reported. Enable trace by navigating to ~/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.BACnet/nsp.pin.BACnet.Oms/nsp.pin.BACnet.Oms.COV and change from Information to Trace. Wait for time to pass so Trace.log can collect more records. Review EBO server Trace.log to find the new line before the error, identifying the controller with the misconfiguration. Example: MSTP device (MAC 3) on local MSTP network is misconfigured for unconfirmed COV to BV 202  2023-12-28 14:11:08.439 [T] [2817683712] nsp.pin.BACnet.Oms.COV SubscribeCOV from local network, MAC 3 process 1: <binary-value, 202>, lifetime 18000s, unconfirmed 2023-12-28 14:11:08.441 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <binary-value, 202> failed. Status: 0x8001001f​ Example: IP Device (MAC 192.168.198.136:47808) is misconfigured for confirmed COV to AV 204  2023-12-28 14:07:03.073 [T] [2817683712] nsp.pin.BACnet.Oms.COV SubscribeCOV from local network, MAC 192.168.198.136:47808 process 1: <analog-value, 204>, lifetime 18000s, confirmed 2023-12-28 14:07:03.075 [E] [2817683712] nsp.pin.BACnet.Oms.COV COVPublisher: Subscribing to <analog-value, 204> failed. Status: 0x8001001f​ Disable trace by navigating to ~/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.BACnet/nsp.pin.BACnet.Oms/nsp.pin.BACnet.Oms.COV and change from Trace to Information. Inspect the listed BACnet devices and correct the misconfiguration.

Issue EBO system was in sync with Building Advisor Portal and is now not. Product Line EcoStruxure Building Operation, EcoStruxure Building Advisor Environment Building Operation Building Advisor Portal Building Operation Enterprise Server Building Operation Automation Server Cause System ID changed and no longer matches in Building Advisor Portal. Resolution Check EBO Server Trace Log for nsp.pin.Cloud records and there should be one that shows "SystemId". Here is an example: 2023-11-19 12:37:30.437 [320] nsp.pin.Cloud.DspInterface Sending notification {"ProtocolVersion": "1.0", "NotificationType": "TimeSeries", "IotDeviceId": "urn:dev:ops:sebms-sbo-es-fb6b2834ba4749d89cdad333c12704a3", "SystemId": "4ba3db45-0235-7146-981a-c81dc08e39bf", "GeneratedAt": "2023-11-19T12:37:30.0437Z", "GeneratedBy": "SBO 3.2.4.22","Operation": "Update","TimeSeries": [{"TimeSeriesId": "d8e6b6fc-a472-4285-a56d-2d3e4a6915e1","Samples": [{"Timestamp": "2023-11-19T12:37:30.0437Z","Value": "Unknown [null]","Unit": "0x10001","Status": 20}]}]} 2023-11-19 12:37:30.437 [320] nsp.pin.Cloud.DspInterfaceReal edgeAgent_sendMessage: {"ProtocolVersion": "1.0", "NotificationType": "TimeSeries", "IotDeviceId": "urn:dev:ops:sebms-sbo-es-fb6b2834ba4749d89cdad333c12704a3", "SystemId": "4ba3db45-0235-7146-981a-c81dc08e39bf", "GeneratedAt": "2023-11-19T12:37:30.0437Z", "GeneratedBy": "SBO 3.2.4.22","Operation": "Update","TimeSeries": [{"TimeSeriesId": "d8e6b6fc-a472-4285-a56d-2d3e4a6915e1","Samples": [{"Timestamp": "2023-11-19T12:37:30.0437Z","Value": "Unknown [null]","Unit": "0x10001","Status": 20}]}]} (retCode = 0) In Building Advisor Portal, check the BMS System Identifier to ensure it is the same and update as needed. In this case, d057cfba-9fc0-11e4-a62a-3417ebbed129 needed to be updated to 4ba3db45-0235-7146-981a-c81dc08e39bf

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue How to configure the relative path permissions Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause Relative path permissions help configure the path permission for multiple modules (i.e.100 AS-Ps) or many different folders Resolution Here's how to give 'read-only' analog value permissions for 2 separate folders: 1. Go to Relative path permissions. Select the type of permissions desired (Full permissions for Analog Value/ NO permissions for Digital Value) 2. Go to the Local Account Group and select the Permissions tab. Under Path Permissions, add (+) the created path permissions to the desired folders. 'Folder' and 'Folder 2' are selected to have the same path permissions. Save and apply configuration.   3. When viewing the system tree, both 'Folder' and 'Folder 2' have read permission for Analog Value

Issue Is it possible for multiple Automation Servers to be placed on the same backplane and use one power supply? Some known issues in this unsupported configuration: Automation Server only partially discover the IO Modules Function Block Programs (FBP) remain in an unloaded state (see FBP Unloaded) EBO 2022 (v4.0) and higher, Alarm: IO Driver unexpectedly timed out Product Line EcoStruxure Building Operation Environment Automation Server Power Supply SmartStruxure IO Modules Cause The terminal bases provides a path for communication between all connected units on the same backplane, as such the connection of two or more Automation Servers will cause communication issues between all connected units on that same backplane. Resolution From EBO 2022 (v4.0.1) due to changes in the Central I/O (CIO), checks are now made in the Automation Server to verify that the server is physically in SLOT 2, if this is not the case, then all Tasks are disabled, and will not run.    You cannot connect more than one Automation Server to the backplane. Only one Automation Server is allowed per power supply, the architecture is always "PS-AS-....." and after that I/O modules with additional PS units as needed, but only one Automation Server can exist on the same backplane.   Note that an alarm will also generate if you have the following configuration is attempted (also not supported)  PS-AS-PS-AS  Alarms will only clear after a restart (warm) of the server