Building Automation Knowledge Base

Issue General use of the Wireshark program. Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Ethernet Networks Cause General Information on using WireShark. Resolution Wireshark is an Ethernet packet analysis programme, Which can be downloaded from: Latest version available from Wireshark Locally stored version 1.0.9 Installing Wireshark If necessary, unzip the WireShark executable file to a suitable location on the PC/Laptop you wish the programme to be installed on. Run the executable file and follow the on-screen instructions. Rules for capturing LAN traffic using Wireshark: Do not use a switch or router to connect the LAN capture PC to the network as these will filter important network activity that you will need to see. You will want to capture everything that is passing over the network at the point of concern. Usually, this means tapping into the ethernet at the Controller or controllers, that is having an issue. midBit-Technologies-LLC-10-100 is an example of a device that can be used to easily tap into the network to take the capture. The monitoring PC must see all traffic from the controller's point of view. The monitoring PC can be connected in either two ways: Connected to the network at the controller The customers IT department can mirror all the network traffic from the controllers port to another port the PC can be connected to. If connected to the network at the controllers, the connection must be made through a true ethernet hub. A hub will not selectively filter important network traffic as a switch or a router will do. More information on what a "true ethernet hub" can be found at http://wiki.wireshark.org/HubReference There are however some switches that feature port mirroring, please see How to Configure a NETGEAR Prosafe Plus Switch for Mirroring. If connected to a mirrored port, the port must mirror 100% of the network traffic to and from the controller. No filtering should be done. Once a complete capture file has been obtained it can be filtered after the fact using WireShark or EtherReal. Using Wireshark Run WireShark Start a trace by choosing the "Capture" menu and then select "Interfaces" Choose the appropriate interface. Generally, this can be identified by its IP Address, but if not, then the packets increasing are an indication. Press the "Start" button. The trace will start and will be similar to the following screenshot. After an appropriate time, the trace can be stopped by selecting "Capture" menu and "Stop" To save the capture file, choose "File" menu and "Save As".

Issue Some Windows OS do not come with Hyperterminal installed. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Vista Windows 7 Cause Hyperterminal was not included in the Operating System software package. Resolution Installing Original XP HyperTerminal Download this .zip file which contains the necessary executable and dynamic link library for running hyperterminal Unzip to local hard drive. Double click the hypertrm.exe to launch hyperterminal See Connecting a serial cable to a Xenta 5/7/9xx controller for proper cable connection and hyperterminal settings if needed. Alternatively, extract the two files from any XP installation and copy them to the new Windows OS. hypertrm.exe default installation is in C:\Program Files\Windows NT hypertrm.dll default installation is in C:\Windows\System32. Alternatively, from a Windows XP CD, both files reside in the i386 directory.

Issue If an application hangs or crashes, Windows systems are sluggish or have problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log. Product Support personnel may ask to see a copy of the Windows Event Log. Product Line TAC INET, TAC Vista, Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, Field Devices, EcoStruxure Building Operation, Other, EcoStruxure Building Expert, Access Expert, Security Expert Environment Windows Operating System Cause If an application hangs or crashes, Windows systems are sluggish or have problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log. Resolution   Open the Event viewer by one of the ways below: Start Event Viewer by pressing Windows key + R to open the Run dialog box and type eventvwr. Right-Click on "This PC" and select "Manage" then navigate to Computer Management (Local) > System Tools > Event Viewer. Select the type of logs the need to be exported. Application, Security, and System logs in the Windows Logs and Schneider Electric Security Expert logs under Applications and Services Logs (for Security Expert cases) are required.  For each log, view recent messages then click the "Action" menu and select "Save All Events As". Enter the log name, include the log type (Application, Security, or System) in the log name, and location the click "Save". For non-English Windows, make sure to select English (United States) in "Display information" then click OK. 

Issue There is only 1 input available, but the end-user wants more than 1 sensor to be connected, where the reading will be averaged. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The wrong sensor type or incorrect wiring might have been used. Resolution 4 resistive sensors of the same type are required. Depending on scenario, 2 sensors may have to be fitted adjacent to each other, or fit 2 sensors into 1 sensor housing to achieve the correct number of zones to be monitored. For wiring follow the drawing below:

Issue What does that controller/device look like Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Site with TAC or Schneider Electric Controller(s) Cause Questions concerning what a controller looks like, or if there are no labels on the controller which help identify. Are photographs or drawings available? (This is an article in progress. Have one that is not listed? Please help by taking a good picture(s) and including or send to Product Support) Resolution I/NET: 7728 7728 Left side 7728 Right side  7790 7790 side 7790 older model  7790 older model side  7798C Top 7716 7920 7920 side  MR-AHU MR-AHU left side MR-AHU right side P8UI8DO Expansion board  SCU1284 SCU1284 side Continuum: ACX5720 ACX5720 Open CX9702  b4920 b4920 Open BCX1 BCX1 open i2-600 Series i2.600 Series Open  i2_850 i2_850_Open i2_887_L_115  i2_920 i2_920_open CX9400 with three 32s and two 16s in 8 card rack CX9400 CPU front CAD Drawings for the Continuum controllers are also available on The Exchange Download Center: Link Here.

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button  Type "PSR" Windows 7Windows 7 Windows 10, 2012, 2016Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7Windows 7 Windows 10. 2012, 2016Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order  This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem 

Issue VisiSat 2.1 Build 185/196 Cannot find VisiSat “CustomiseUI” add-on to Visio. Environment Internal error 0x86DB08A9 VisiSat CustomiseUI Visio VisiSat 2.1 Build 185 VisiSat 2.1 Build 196 Cause Visio 2003 does not recognise or register VisiSat 2.1 Build 185/196 installation CustomiseUI. Some or all the files required by VisiSat are missing. You may need to re-install Visio and/or VisiSat to clear the problem. Resolution When VisiSat 2.1 Build 185/196 on some Windows XP pro / Visio 2003 computers the following error is displayed. Carry out the following; which should fix the problem. Open Visio 2003 (Not VisiSat) On the menu bar, under tools select options. Select the advance tab. Select file paths. Delete all entries. Then select OK Select OK. OK the next window Visio 2003 should now close. Run up VisiSat VisiSat should run up OK now. If you close VisiSat and open Visio 2003 the paths should now show. VisiSat should open correctly now. Options: Most of the enhancements in VisiSat 2.1 build 185/196 are to incorporate StruxureWare functionality. If you are running VisiSat on Windows XP with Visio 2003, then consideration could be given to using VisiSat 2.1 build 148 instead. If you are running on Windows 7 you could consider upgrading the Visio 2003 software to Visio 2007 or Visio 2010. Click here to download VisiSat 2.1 Build 148. (Direct link) (files size is 42 meg). (your original VisiSat registration form (version 2.0/2.1 only), provides proof of purchase and will be required when unlocking this VisiSat version. If you require further assistance, please contact Product Support.

Issue Resistance readings Environment Sensor Resistance Chart Type T Cause Resistance Resolution SENSOR CHARACTERISTICS   DRT DOT   DD 1401 DW 1202   DW 1204 DWS 1202   DO 2202 -40 to+40'c     DDT DWT   DR 2253 DWS 1301                 DST DOS                                                 Sontay Type SAT 1   Sontay Type SAT 2   Sontay Type SAT 3   Sontay Type SAT 4                               °C Ohms   °C Ohms   °C Ohms   °C Ohms                               -40 9711   0 2094   20 2708   -40 2317     -35 9604   1 2079   25 2592   -35 2246     -30 9465   2 2063   30 2474   -30 2163     -25 9288   3 2046   35 2346   -25 2067     -20 9067   4 2027   40 2216   -20 1962     -15 8796   5 2010   45 2086   -15 1849     -10 8472   6 1992   50 1950   -10 1733     -5 8093   7 1973   55 1818   -5 1617     0 7661   8 1953   56 1792   0 1504     5 7182   9 1934   57 1766   5 1397     10 6667   10 1911   58 1741   10 1298     15 6126   11 1892   59 1718   15 1208     20 5573   12 1872   60 1694   20 1128     25 5025   13 1851   61 1669   25 1057     30 4492   14 1830   62 1646   30 996     35 3987   15 1809   63 1622   35 942     40 3518   16 1787   64 1600   40 897     45 3089   17 1764   65 1578           50 2702   18 1740   66 1553           55 2358   19 1716   67 1530           60 2056   20 1690   68 1508           65 1792   21 1667   69 1484           70 1563   22 1644   70 1461           75 1364   23 1621   71 1439           80 1193   24 1596   72 1417           85 1047   25 1574   73 1396           90 921   26 1549   74 1375           95 815   27 1524   75 1353           100 722   28 1500   76 1333           105 643   29 1476   77 1312           110 575   30 1452   78 1293           115 517   31 1430   79 1276           120 466   32 1406   80 1258           125 423   33 1383   81 1240           130 386   34 1359   82 1222           135 353   35 1336   83 1205           140 324   36 1312   84 1188           145 300   37 1289   85 1171           150 278   38 1267   86 1154                 39 1243   87 1138                 40 1219   88 1122                 41 1198   89 1107                 42 1176   90 1089                 43 1155   91 1075                 44 1134   92 1061                 45 1113   93 1047                 46 1092   94 1033                 47 1072   95 1020                 48 1052   96 1004                 49 1033   97 991                 50 1013   98 978                       99 964                       100 950                                   Click here to download a pdf with this information.

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").

Issue The LIB-4-485 converter is no longer available through Schneider Electric Environment MicroNet Satchnet Communications Cause Obsolecence Resolution The LIB-4-485 USB to RS232 converter can no longer be purchased through Schneider Electric. The LIB-4-485 USB to RS232 converter can be purchased directly through B and B Electronics. Click here (1) to be linked to the port powered RS232 to 422/485 converter page.  http://www.bb-elec.com/Products/Serial-Connectivity/Serial-Converters/Port-Powered-RS-232-to-RS-422-485-Converters/485SD9TB.aspx Click here to download the data sheet. B and B Electronics contact details: Westlink Commercial Park, Oranmore, Co. Galway, Ireland Phone:   +353 91 792444 Fax:       +353 91 792445 Customer Service: eorders@bb-elec.com Tech Support: techSupport@bb-elec.com General Inquiries: info@bb-elec.com

Issue Status does not change. Environment CT current transformer H909HV-S6 Cause Although current flow is present, the current transformer status does not change. Resolution This issue was caused by the incorrect wiring between the Current Transformer and the DDC controller. To clarify this, please see below. The drawing shown as part of the installation instructions appears to show that four connections to the DDC controller are required, this is not connect, only two are required. The status output connections consist of two terminal sets, but only one connection is required from each. To download the H909HV-S6 datasheet please click HERE.

Issue Vulnerability affecting certain versions of OpenSSL. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment OpenSSL Cause Software vulnerability Resolution Information and Customer Statement located at the following link on the community: Schneider Electric Security Statement Regarding the Heartbleed Vulnerability. A corporate statement on this can also be found here: Schneider_Electric_Heartbleed_Customer_Statement_APR_15_2014.pdf.

Issue When using a web browser to change the SMTP port number from 25 to, for example 465, and save, if leaving the page and navigate back to that page, the changed port number reverts back to 25. Environment Xenta 555 Cause When using a web browser to change the SMTP port number from 25 to, for example 465, and save, if leaving the page and navigate back to that page, the changed port number reverts back to 25.  Resolution Change the port number to something other than 25 in the Xbuilder project then upload the Xenta's project again. For example: From.   To: Now, in the future, you will be able to change the SMTP port number using a browser, if changes are required.

Issue Need information on securing a building automation system. Environment Best practices Cause End user has requested assistance for their IT department to secure the building automation system. Resolution Click here to get a copy of Best_Practices_for_Securing_an+IBMS_WP.pdf,  a white paper written by Schneider' Electric's Buildings BU IT Security Group. This also located on the Download Center here

Issue When a MicroNet 100 series LON controller is upgraded to a MicroNet 50 series LON controller, reference in/out objects and the bindings to the LON SNVT bindings are lost. Product Line Satchwell MicroNet Environment VisiSat Software version 2.1 Builds 137, 148, 148 SP1, 185 and 196. Cause The upgrade process removes various items/objects from the original scheme. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The upgrade process removes various items/objects from the original bubbleland scheme. See MicroNet 100 to 50 series upgrade precautions.pdf to view more detailed information.

Issue An issue has been identified when a Unifact configuration is downloaded to a Unifact controller where the first byte of the download is incorrectly set to 0.   Environment VisiSat 2.1 Cause When downloading a Unifact configuration to a Unifact controller the first byte is set to 0.  The node links should be   Resolution Download the required scheme to the Unifact controller. It does not matter if this is a new scheme for the controller or you are re-downloading the same scheme the controller already contains. Enter Bubbleland A links mis-match message is displayed. Select the Fix Later option. Concentrating on any object link, Break the link Then re-make the link This re-writes the configuration's node link tables in the controller and the configuration now has matching node links. Conformation that the configuration is now correct is provided when you enter Bubbleland the next time. The controller configuration now matches the configuration in VisiSat. Note: This procedure will need to be carried out each time the controller's configuration is downloaded.

Issue The address of the IAC touch screen will reset to default (65) on Sundays when time broadcast is used Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment Building Operation Enterprise Server Building Operation Automation Server MicroNet transition IAC touch screen Cause When the time broadcast on an AS or ES MicroNet interface the address of the touch screen will reset Instead of broadcasting the day number as a 7, the day number is sent as a 0. The IAC touch screen does not understand day 0, resulting in the touch screen resetting to defaults. No other days are affected. When the touch screen resets, the touch screen's address is also reset and defaults to address 65. Unless the touch screen was originally configured as address 65, the controllers on the SubLAN of the touch screen will not be available, until the correct address is entered into the touch screen. Resolution A hotfix is available from Product Support for SBO version 1.7.1.12604 This correction has been included in SBO 1.8 and later releases. Earlier SBO version will need to be upgraded to SBO 1.7.1 with the hotfix applied or upgrade to version 1.8 when available

Issue There are many files located in the c:\ Micronet\binary\vcommon folder with names like: 20101024.AEH to 20121119.AEH, they vary in size between 1 kb to 750Mb. What are these files and why are they filling the hard drive? Environment MicroNet View InTouch Cause The file type *.AEH stands for Alarm Event Handler and is the Wonderware Logger (WWLogger) file. The WWLogger file contains information about an application, including InTouch error and warning messages. Resolution PIB – 00.07.10-3 lists the historical files that can be safely deleted from MicroNet View to conserve space or before backing up the site.

Issue Unifact Pro - Master and Slave controller ratio Unifact Pro - Number of controllers on a LAN Environment Unifact Pro Cause What is the Master to Slave controller ratio of Unifact Pro controllers on a LAN? What is the maximum number of Unifact Pro controllers on a LAN? Download here the Unifact Pro Datasheet Resolution There is 1 master to a maximum of 3 slaves. A single Unifact Pro LAN can support up to 80 controllers. Note: A S-Link sensor wired to the master can be shared by up to 3 slave controllers. If fan speed control is used then S-Link sensors cannot be used on the slaves.

Issue It is not possible to write to any parameter in the IAC400, IAC600, MMC3601 or MMC4601; reading is not a problem. This is because VisiView is attempting to write an EEPROM value that is not supported by these devices. IAC420's are not affected. VisiSat is able to write parameters to all these devices. Environment VisiView Cause Global time update is currently being transmitted to Group 1. This has been corrected to transmit as Group 0. Resolution Install service pack 3 Click here to download service pack 3 Click here to view the release note for service pack 3 Click here to download the release note for service pack 3