Building Automation Knowledge Base

Issue Replacing the Rainbow parallel dongle with an USB type. Product Line Satchwell MicroNet Environment Dongle Parallel USB Cause The majority of PC's are no longer supplied with parallel ports. Resolution MicroNet View's software effective end of support date was 30th June 2014 The service Product Support have provided in the past, to upgrade a MicroNet View parallel port dongle to a USB type, is no longer available. Click here to view PA 00298 Software Support Policy for Satchwell MicroNet The monitor tool and I/O server software, that no longer require a dongle, are available as free of charge downloads, for access to the downloads, please see "MicroNet View's Monitor Tool" dongleless software download location. For further general information, please see SNP I/O server and NCP I/O server dongleless software download location.  

Issue Need to purchase and replace the battery for the IAC-TS and IAC-600. Product Line Satchwell MicroNet Environment IAC-600 IAC-TS Cause The battery has failed and requires replacement. Resolution The battery is a lithium crystal SNAPHAT M4T28-BR12SH1 These are available from RS Components. The RS Components stock number is 189-1239. Manufacturer name: STMicroelectronics Manufacturer's part number: M4T28-BR12SH1 Specifications Category Detachable Lithium Power Source Maximum Operating Temperature 70°C Minimum Operating Temperature 0°C Mounting Through Hole Pin Count 4 Product Height 8mm Product Length 21.84mm Product Width 18.03mm Supplier Package SNAPHAT   Documentation M4T28-BR12SH M4T32-BR12SH TIMEKEEPER SNAPHAT (battery and crystal) Data Sheet.pdf Statement of conformity.pdf

Issue The standard opened Unifact Pro stencil provides items for BB83 range of Unifact Pro controllers and does not provide items for older Unifact Pro range. Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma Environment VisiSat NCP Palm Unifact Pro Cause As standard the automatically open stencils do not provide items for the older BB*2 Unifact Pro range. Resolution The current range of Unifact Pros are presented in the standard Unifact Pro stencil. The obsolete Unifact Pro range (BB*2) are not presented in this stencil, a different stencil needs to be added, to provide the older BB*2 Unifact Pros, before there available to use on the drawing. Visio 2003/2007 Go to the Visio menu Click File Click Stencil Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil You will then have the opportunity to choose one of the older range of Unifact Pro controllers. Visio 2010 Under shapes click More Shapes Click Open Stencil Navigate to C:\Satchwell\Binary\VisiSat\EN\Visio Select the Obsolete.vss stencil These stencils are installed during the VisiSat installation process. If for whatever reason your computer no longer has this file, to save you reinstalling VisiSat, you can download a copy of the VisiSat 2.1 Build 196 (200, 201) obsolete stencil from here. You can store the stencil anywhere on your system and use it, VisiSat's default storage locations is under “C:\Satchwell\Binary\VisiSat\EN\Visio”

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet Environment IAC 400 420 600 TS data sheet Cause To assist customers that do not have access to our internet or partner websites Resolution Download the Data Sheets for Satchwell IAC 400 Controllers. Download the Data Sheets for Satchwell IAC 420 Controllers. Download the Data Sheets for Satchwell IAC 600/ Controller and Touchscreen. Download the Data Sheets for Satchwell MIU interface. Download all of the above: IAC Data Sheets.zip (file size 6.9 MB) Update: Jan 2018 The IAC 420, 600 and IAC Touchscreen have also been withdrawn from sale. Currently no direct replacement is offered. For more information, see PA-00528

Issue Service Pack 2 provides the following correction: MicroNet VisiSat import file replaces all non-ASCII chars with replacement character( Defect 31467). Fix applied so that the characters are converted correctly.  Fix applied so that points with alarms and trends results in the import file being generated. Product Line Satchwell MicroNet Environment VisiSat 2.1 Build 196 201 Cause Correction of raised defects. Resolution This Service Pack should only be added to VisiSat 2.1.196 or 2.1.200 if service pack 1 has been installed. Note: When installed, the VisiSat 2.1.96 or 200 installation (200 if service pack 1 has been installed), the build number increases to 2.1.201. (due to one of the files in 'Program Files'). VisiSat will still show as Build 2.1.196 in Control Panel - Programs - Programs and Features - Uninstall or change program. Installing VisiSat Service Pack 2 =============================== Shutdown VisiSat and the VisiSat-Server. Run "VisiSat 2.1.196 Service Pack 2.exe". Extract to VisiSat installation root drive. (or extract to another location and move the Satchwell folder, created when extracted to the root of the C: drive). To the question 'Would you like to replace the exiting file', select 'Yes to All' Restart VisiSat. Download VisiSat 2.1 Build 196 Service Pack 2. See VisiSat version 2.1 Build 196 service pack 1 where information on VisiSat 2.1 Build 196 Service Pack 1 can be found and the service pack downloaded.

Issue The enhanced logging module in the 50 series does not continue logging once full if not configured to do so. Product Line Satchwell MicroNet Environment MicroNet VisiSat Logging Object Cascade Logs Cause The old logging object when the logs were full over wrote the oldest values automatically. The current 50 series logging object requires additional linked for the logging object to function the same way. Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- The logging object has been enhanced. An example of the 100 series and IAC logging object is shown here. An example of the 50 series logging object is shown here. The original logging object defaulted to log and overwrite the older values and when configured looked like this. To achieve the same result with the 50 series type logging object, a couple of the logging object external nodes need configuring. and when configured looked like this. Further information regarding this object can be found in the VisiSat help file and engineering guide. VisiSat V1.2 Engineering Guide This document provides details for IAC 400, IAC 420, IAC 600 and IAC Touchscreen configuration. VisiSat V2.1 Engineering Guide (This document contains details for configuring the MicroNet range of controllers. MN300, MN440, MN500, MN 620, MN350, MN450, MN550, MN 650, MNLCD and MN Touchscreens). VisiSat V2.1 Installation and User's Guide VisiSat V2.1 data sheet  See MicroNet 100 series controller MLi's and Data sheets See MicroNet 50 series controller MLi's and Data sheets See Where can VisiSat software and license be purchased and what Version/Build is supplied?

Issue To assist locating data sheets if you do not have access to the Schneider Electric BBE and other company storage areas. Product Line Satchwell MicroNet 100 series Environment MicroNet 100 series Controllers, Touchscreens, LCD, Mi and Slink data sheets. Cause To assist customers that do not have access to our internet or partner websites Resolution Updated June 2019 The MicroNet 50 series range MN350, 450, 550, 650 LCD and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Links below to download: MLi and data sheets for MicroNet LCD Displays MLi and data sheets for MicroNet Touch Screens User Guide for MicroNet Touch Screen User Guide MLi and data sheets for S-Link Sensors Data sheets for MicroNet Manager Interfaces Mli for MN Trunking kits (MN-TK) MLi for MN Wall Mounting Kits (MN-DK) MLis for Plug-In Cards MLi and data sheets for Satchwell MicroNet MN300 Controllers MLi and data sheets for Satchwell MicroNet MN440 Controllers MLi and data sheets for Satchwell MicroNet MN500 Controllers MLi and data sheets for Satchwell MicroNet MN620 Controllers Download all of the above (file size 10.50 MB) The data sheets for MicroNet 50 series controllers ETC. can be downloaded from MicroNet 50 series controller MLi's and Data sheets.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Software installation problems with Windows 7 OS and above Configuration problems also known as UAC / User Account Control These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows 7 Windows 8 8.1 Windows 10 Server 2012 Cause Windows 7 and above user administrator privilege settings (UAC) Resolution The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions: Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons Click on "User Accounts." Make sure that the account used for installing the software is a full admin user. On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software Once set, restart the PC and then continue with your software installation and configuration Once all is installed and working, the feature may be turned back on if required. Additional requirements for Windows server 2012 and Windows 10. Please note: this process may open the "Windows 10 Firewall up" For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”. A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps. Or the attached file EnableLUA.zip can be used, unzip and execute.  Supplement: Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.  Alternate Windows 10 Admin. to User privilege for I/Net Seven:   Go to this path: C:\Program Files (x86)\ Inet Seven 1) Rename and move to a new folder these files.       A) INetIoSrv.exe.manifest       B) INetW.exe.manifest       C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.  2) Change the DbCreate by doing this:       Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.       Alternate Windows 7 Admin to User privilege for I/Net Seven:  See the attached Document and Manifest Files  

Issue Moving / transferring VisiSat license(s) from a PC to another Product Line Satchwell MicroNet Environment Satchwell VisiSat 2.0 / 2.1 Cause There may be a need to replace your VisiSat PC or to transfer licenses to be used on another PC. The procedure below explains how to export a license file for each license on the existing PC, which you then transfer and import into the new PC. Resolution Refer to Moving VisiSat Licenses which has been extracted from the VisiSat Engineering Guide for the procedure to move / transfer the VisiSat 2.1 licenses. Refer to Transferring VisiSat version 2.0 license to Computer running VisiSat 2.1.

Issue Time Schedules link page grayed out in Xenta 555/731 Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta 555, 731 XBuilder Cause To correct a earlier issue with read only access in Xentas running 5.1.0 and previous releases "TAC ACCESS” has been added to the URL property of the link page. With XBuilder 5.1.0 and prior, it looks like this: URL = /wm/micronet/timeschedulethisnode=Time_schedule_01_.2.2.TS.102.56.0.129;itemname=Time schedule 01 With XBuilder 5.1.1 and later, it looks like this: URL = /wm/micronet/timeschedule?thisnode=Time_schedule_01_.2.2.TS.102.56.0.129;itemname=TACACCESSTime schedule 01 Resolution To update the link, re-drop the time schedule on the link and the link page will then operate correctly. If your time schedule link page is still grayed out also see What to check when viewing your Xenta 555 webpages and finding areas/pages grayed out.

Issue The Lon comms card that can be installed in the pciExpress slot on HP Laptops can sometimes generate a "Buffers Full" error. The identical fault details can be found in another Knowledge Base article relating to Dell E6400 laptops. Product Line Satchwell MicroNet, Satchwell Sigma, TAC Vista Environment Sigma using IC-3 Lon with Lonmaker for Windows Vista Micronet when using Lon interface Using the Lon PCC-10 Card in a laptop that has an express card slot and not a PCMCIA card slot. Cause There is an issue with some HP 6560D Probook laptop that is provided by the UK IS department to commissioning and service engineers. If they need to use the Echelon Lontalk PCC-10 PCMCIA card then when trying to configure it via the Control Panel applet it will fail giving an error message "Driver Buffers Full" or it will simply fail when running diagnostic tests. Resolution See Can a LON PCC-10 PCMCIA card work in a laptop with an express card slot? for details of the Express card configuration for laptops.

Issue Creating a backup file to download into the controller so it can be extracted at a later date if needed. Extracting and restoring a backup file from a Xenta Server. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment XBuilder 5.x.x Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause If the XBuilder project is not set up to send project backup file to target device, you will not be able to extract a backup in the future. On site technicians will be unable to service the XBuilder project if they do not have the original project stored on their PC. Resolution To create a backup to store in the Xenta Server When creating an XBuilder project, check the box titled “Send Project backup file to target device”. If space requirements are an issue, then this option may cause storage overruns. See The size of the generated project is xxxx KB, which exceeds the maximum size of 8192 KB. For an existing XBuilder project, on the menu bar go to Project > Settings… to access this feature. To extract a backed up project from a Xenta Server Connect to the Xenta Server on the 10Base-T port Verify ethernet communications (ping) Open XBuilder Go to Project > Get from Target...

Issue Upgrading the operating system (OS) to Windows 7 on an old PC. Product Line Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Older PC's Windows 7 Cause Some older PC's are not suitable for upgrading to Windows 7. Resolution When considering upgrading to Windows 7 with an older PC, it must be first checked for suitability. Run the Windows 7 Upgrade Advisor before upgrading. To review the Schneider Electric Software and Firmware compatibility matrix please see Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue When creating a Modbus device template in XBuilder Device Editor which Modbus register data type should be used? Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 XBuilder Modbus Register Bitmask Cause Lack of consistency between Modbus slave manufacturers there is a large number of data formats that can be selected. Each register format interprets the value differently based on byte order or purpose of the specific bits. Resolution Consult Modbus slave product documentation Use trial and error to find the correct register format. Perform communication logging to capture the raw data and compare with a known value to determine the format. As a tool to assist with these steps please consult the Definition of Modbus Registers.

Issue When Remote Alarm Manager attempts to initialise the GSM modem it fails during reset command. Modem will reset correctly if the same commands are sent from a terminal emulation program. Product Line Satchwell MicroNet, Satchwell Sigma, TAC Vista Environment Vista RAM Sigma Ram MicroNet RAM BAS RAM GSM Modem Cause The result codes from the modem are not returned in the format expected by Remote Alarm Manager Resolution The Mobile Equipment Errors setting (AT+CMEE) sets the format that error responses from the modem are returned in, the possible formats are: 0 disable result code and use ERROR instead 1 enable result code and use numeric values 2 enable result code and use verbose values The GSM driver in Remote Alarm Manager expects to see these results in numeric format. To Check and set the format do the following: Using a Terminal Emulation Program such as Hyperterminal connect to the modem Enter the command AT+CMEE? to show the current setting Enter AT+CMEE=1 Enter AT&W to store the current settings to non volatile memory. Disconnect Hyperterminal and test with Remote Alarm Manager.

Issue What are the differences between the IAC 400 and the IAC 420 controllers? Product Line Field Devices, Other, Satchwell MicroNet, Satchwell Sigma   Environment IAC 400 IAC 420 Cause The IAC 400 controller is obsolete and its replacement is the IAC420. Resolution Hardware differences; The IAC 400 has 3 Temperature, 2 Analogue and 1 Digital input, where as the IAC 420 has 6 Universal inputs. Communications differences; The IAC 400 controller uses terminal 3 to earth the communications cable screening, on the IAC 420 the screening must be connected to a good earth and not terminal 3. Tables and offsets; Because the IAC 420 has different inputs that tables and offsets are changed, please review IAC Controllers - Tables and Offsets. IAC 400 Wiring details. For the full data sheet please click HERE.   IAC 420 Wiring details. For the full data sheet please click HERE.

Issue Update to available documentation. Product Line EcoStruxure Building Operation, Satchwell MicroNet Environment Windows 7 32/64 bit Cause Clarification of supported communication protocols and devices. Resolution Computer running Windows 7 32bit or 64bit. Visio software installed must be 32 bit version. VisiSat runs as a 32 bit application. SNP Via computers RS232 communications port. Via RS232 provided by USB to RS232 converter. Via RS232 provided by PCMCIA card to RS232 converter. Via RS232 provided by Express card to RS232 converter. IP tunneling through Xenta 555/731 AS/AS-P LAN network. Remote site connection. NCP Via computers RS232 communications port. Via RS232 provided by USB to RS232 converter. Via RS232 provided by PCMCIA card to RS232 converter. Via RS232 provided by Express card to RS232 converter. IP tunneling through LAN network. Remote site connection. ARCnet Via computers RS232 communications port connected through null modem lead to an MicroNet Interface Unit. (MN50-MI-ARC). Via PCI120U-485 PCI card  (This card was made by Contemporary controls but is no longer). The card was replaced by the USB22 Series. (USB 2.0 to ARCNET adapters) These USB22 adapters do not work with VisiSat. IP tunneling through LAN network. Remote site connection. LON Not supported with Windows 7 64bit or 32bit.  The latest documentation for VisiSat can be downloaded, see Download latest VisiSat Data Sheets, Engineering Guides, Installation and User Guides, and Release Notes.

Issue Is there any way to get the Xenta Server trend log data without TAC Vista? How to get the Xenta Server trend log values from the web interface How to e-mail the Xenta Server trend log values Product Line Satchwell MicroNet, TAC Vista Environment TAC Xenta Server TAC Xenta 511, 527, 555 TAC Xenta 711, 731 Cause The TAC Xenta Server is installed standalone and TAC Vista can not be used to view or save the trend logs. However if you want to collect and store data from multiple trend logs on a regular basis we do strongly recommend using TAC Vista. Resolution There are two ways to get the trend log data from a Xenta Server (except for TAC Vista): 1. Manually copy the trend log values from the Xenta Server web interface In XBuilder, create a trend log page and drag the trend log to it Log in to the web interface and go to the trend log page Right click the trend log signal name and choose "view values" Copy/paste the values to for example Excel.   2. Forwarding the trend log data as an e-mail First make sure that the SMTP settings in XBuilder are correct. For troubleshooting on this, see Troubleshooting sending emails from a Xenta Server Create a receiver group and define one or more e-mail addresses to receive the trend log data. Highlight the trend log.  Under Log Data Transfer Settings, click the Receiver Group box, and select the Receiver Group list. In the Subject box, type a suitable subject. If desired, also type a suitable text in the Body box. In the Log Events Included box, click Yes to attach log events to the e-mail message. You must also specify when the log data is forwarded. For this, create a time object which you drag to the "send data" signal on the trend log. When the trend log data is forwarded, the receiver group e-mail addresses will receive the trendlog data as an attached .log file. For more information, see chapter 8.2.2. in the TAC Xenta Server – Web Server, Technical Manual

Issue Receiving the following error when attempting to navigate to the Xenta web interface. "TAC C503Boot/x.x.x.x not configured". Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Server 511, 527, 555 Xenta Server 701, 721, 731 Cause Device web interface has stopped working or flash drive / hard disk has been corrupted on the Xenta Server. Resolution Attempt the following steps to resolve this problem: Try restarting the device and see if the unit comes back online, remember to wait 1-2 minutes for the unit to restart.  Check the RUN LED on the panel, if the LED is a solid green this indicates the device is running normally, and your access should be restored. If the LED is RED, solid or flashing this would indicate a problem with the device. Attempt to restore or upgrade the device to the latest firmware.    You can download the latest firmware version from the Schneider Electric Exchange. If this fails then then reference Xenta Server "Run" light is solid red with no communication via Ethernet.

Issue Where are the reports of fixed issues/bugs for the various product lines located? Product Line TAC Vista, TAC INET, Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, EcoStruxure Building Operation, EcoStruxure Building Expert, Access Expert, Security Expert Environment Technical Product Announcements Cause TPAs contain information of changes made per version of the different product lines. A TPA may report enhancements and/or broken functionality. Resolution Navigate to Exchange Extranet to view all TAC Vista documents tagged as TPA. The documents will be listed in reverse chronological order. Log in to view these documents. See Register for The Exchange Download Center for more information on registration.