Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.
Issue
Software installation problems with Windows 7 OS and above
Configuration problems also known as UAC / User Account Control
These problems occur when you receive an error message stating that you do not have the correct administrative rights to continue.
Product Line
Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista
Environment
- Windows 7
- Windows 8 8.1
- Windows 10
- Server 2012
Cause
Windows 7 and above user administrator privilege settings (UAC)
Resolution
The solution to this issue is to turn off the user admin settings before the software is installed by following these instructions:
- Go to Start > Control Panel. Set the view to "small icons" to show all Control Panel icons
- Click on "User Accounts." Make sure that the account used for installing the software is a full admin user.
On this page, click on "Change User Account Control settings", a slider bar that starts with "Never notify" up to "Always notify" by default will be set to "Notify me only when programs try to make changes to my computer" - Set it to "Never notify." This will disable all the admin blocks that pop up in installing and configuring software
- Once set, restart the PC and then continue with your software installation and configuration
- Once all is installed and working, the feature may be turned back on if required.
Additional requirements for Windows server 2012 and Windows 10.
Please note: this process may open the "Windows 10 Firewall up"
For Windows Server 2012 and Windows 10, additional steps are required to disable User Account Control. Although the slider bar can be set to “Never Notify”, the User Account Control does not disable completely. The User Account Control can be disabled for any user by setting the system registry value “EnableLUA” to zero in the system registry under the registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system”.
A Windows registration file has been included in the Continuum 2.01 release in order to expedite these additional steps.
Or the attached file EnableLUA.zip can be used, unzip and execute.
Supplement:
Using the right click "run as administrator" instead of this is not the same. The right click will only run that .exe as an administrator and not the whole install/configuration package, i.e. SQL2005 manager will fail to run if you do not do as instructed above. You will always get an error stating that you do not have permission to run this program.
Alternate Windows 10 Admin. to User privilege for I/Net Seven:
Go to this path: C:\Program Files (x86)\ Inet Seven
1) Rename and move to a new folder these files.
A) INetIoSrv.exe.manifest
B) INetW.exe.manifest
C) If there is a file equalization client, then there is INetEqzMerge.exe.manifest to do this change on as well.
2) Change the DbCreate by doing this:
Another problem for non-admin users will be logging into and using DbCreate. A work-around for that would be to create a new login into the SQL database that could be shared among all DbCreate users and would provide the necessary rights.
Alternate Windows 7 Admin to User privilege for I/Net Seven:
See the attached Document and Manifest Files
