Issue How many Host Taps are supported on the Host LAN? Environment I/NET site Cause How many Host Taps are supported on the Host LAN? Resolution A host LAN supports up to 8 Host Taps and 16 Link Taps. Each Host Tap can connect directly to a workstation or indirectly to a workstation through a modem. Use the host LAN to connect multiple host workstations over a large area, segregating functions at each station. Devices on the host LAN communicate with each other at 19.2 Kbaud or 9600 baud. The host LAN reconfigures automatically as devices are added or removed. (TCON209, 1-5).

Issue When opening an application file in Workplace Tech 5.x, the following error message appears:  "AppXMLAddon error code: -##########" "unknown error."  (where # = random numbers) Environment Workplace Tech 5.X Cause This error is caused by an illegal character in the application's nciLocation snvt. The character looks like a bold vertical line. WorkPlace Tech 4.0 did not have an issue with this character but WorkPlace Tech 5.x generates the above error. Resolution To eliminate the error: Open the application with WorkPlace Tech 5.x and continue to click OK until the drawing opens.  Locate the nciLocation snvt and check its initial value. Delete the unknown character from that entry field, and re-compile the application. 

Issue Users want to create a custom shape using multiple lines in Sigma Graphics and fill it with color. Product Line Satchwell BAS & Sigma Environment Satchwell Sigma Graphics Cause Shapes created by combining multiple lines into a single object cannot be directly filled with color in Sigma Graphics. Resolution To achieve a filled shape, use the Polygon Tool as a workaround. Although slightly more complex, it allows for color filling once the shape is completed and closed. Step-by-Step Instructions: Design the Shape: Sketch your desired shape using lines as a reference. Use the Polygon Tool: Select the Polygon Tool. Click on each corner of your reference shape to replicate it. Terminate the Polygon Function: Press the Escape key to end the polygon drawing. The shape may temporarily disappear. Save and Reopen: Save the graphic. Close and reopen the file. Clean Up: Delete the original reference shape made of lines. Connect and Fill: Highlight the new polygon shape. From the right-hand menu, select Connect Closed. Then choose Shape Fill and select your desired color. Result: You now have a custom shape filled with color, created using the Polygon Tool.

Issue Cannot restore SAV file to Controller be it a 7798, 7793, 7716, 7756, 7718, etc. and possibly cannot save controller in Netcon Environment I/NET site with controllers Cause Need to restore database to controller but cannot save in Network Configuration Resolution Problem is the database does not have what Network Configuration sees, then you have the + symbol in Cnf on the far right. If you save, then exit Netcon, then go back into Netcon and it still shows a + symbol in Cnf, then the save is not being saved to the database. Remove SQL database and create fresh clean database. Then save the controller in Netcon then you can restore the SAV file to the controller. 

Issue When importing Security Expert controllers into Security Expert Server using the Data Sync Service, the Register As Reader Expander address field is different from the value in the CSV file. The address field is incremented by 1. Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Data Sync Service Cause Register As Reader Expander values in the Security Expert SQL database are stored as integers where indexing starts at 0, whereas in the Security Expert Client the same values are displayed as integers starting at 1. The Data Sync Service updates the database values directly, which is why the values differ between the CSV file and the user interface. Resolution In the CSV import file, decrement values in the Register As Reader Expander column by 1. For example: If the address in the user interface is '1', the value in the CSV file should be changed to '0'. See screenshot from Data Sync Service (left) and Security Expert Client (right) below.  

Issue What is the limitation on the number of COV subscriptions an RP-C can handle? Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) Cause When setting up a binding to an RP-C to read a value from another device or transfer a value in the RP-C to another device COV subscriptions are often used.  Resolution The number of subscriptions an RP-C can support is limited primarily by the available resources of the controller. An RP-C with a single point can support thousands of subscriptions but that’s not a realistic configuration on a live site. If resources were allocated to support a defined number of COV subscriptions, this would lock down those resources (primarily memory), making less room for other applications. Since the maximum number of subscriptions depends on how many available resources the controller has at the moment when a subscription is made, there is no guaranteed number on how many subscriptions an RP-C can support.

Issue Error: "No Reply" when trying to connect to a controller on a remote site after dialing in Environment I/NET Cause Error: "No Reply" when trying to connect to a controller on a remote site after dialing in Resolution This symptom can be caused by the wrong settings in the host’s INET configuration profile. Check to see you are using the correct INET profile. Make sure “Dial Link” is NOT selected. (Fortunately, an Integrated NPR Dial profile does not give you the chance to make this incorrect selection.)

Issue DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Environment I/NET site with Access Control Cause DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Resolution Using Dbcreate, select “Verify existing database” and start the process. You will probably find errors or differences listed at the end of the verification check. (This probably caused the crash.) Using Dbcreate, select “Upgrade database” and start the process. Force I/NET Seven to upgrade the system. (The upgrade will attempt to repair the differences.) Once again, “Verify existing database” the database using Dbcreate. There should be “0” (zero) differences. If there are no differences, then the database is ready to be used in I/NET Seven.

Issue Access Event messages say, "Access Mode No Communications." What does this mean? Environment IOU module Access Server Cause This message means that the controller/IOU module is losing communications with the Access Server (Workstation that is selected as either the Primary or Secondary Access Server). Resolution  Troubleshoot your communications network. Note: When you are in No Communications mode, your personnel records will be validated based on of how you configured the door to validate while in No Communications mode.

Issue What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing? Environment Pocket I/A Cause Would like to confirm the device is running the latest version of Pocket I/A. Resolution Pocket I/A Version 4.1 (Release B) is an update to previous versions of Pocket I/A to support the Microsoft Windows Mobile 5.0 Operating System used with newer handhelds. The features and applications in previous versions of Pocket I/A will continue to operate in Pocket I/A Version 4.1 (Release B). This version was tested using an HP IPAQ HX 2490B with MSMobile 5.0 operating system. Pocket I/A 4.1 can be downloaded from The Exchange Download Center.

Issue What are the rules for inheritance in TGML? Environment TGML editor Cause In order to create TGML components that function as designed,  it is important to understand the TGML rules for inheritance Resolution Attribute inheritance means that a child element inherits (gets) the attribute value from an ancestor element if the attribute value is undefined (omitted) and if the attribute has been specified for an ancestor (any of the parents). In the example below, Rectangle will inherit the Fill value from the component.

Issue Does the Valve & Actuator Selection Tool work on Windows 8? Environment Valve, Actuators Cause Current desktop, laptop, and tablets are installed with Windows 8 Resolution Until a newer version is released, the following work-around will allow the Tool to operate in a Windows 8 environment: To install, the program will need to detect .Net 2.0.  To do that, ensure some .Net features are on.  Internet access is required.   1.  Go to Control Panel - Programs - Programs and Features and in the upper left will be a link to "Turn Windows Features on or off"  -  click that. 2.  From the Windows Features Screen, make sure there are check boxes next to .Net Framework 3.5 and the two boxes below it as shown here: 3.  Restart Windows and then install the Valve & Actuator Selection Tool 4.  Turn off User Access Controls in Windows.  Go to User Accounts and Family Safety (Control Panel) - User Accounts  - click the link to "Change User Account Control Settings".  In the dialog that follows - move the slider to the bottom (Never Notify) 5.  Right-click on the Valve & Selection Tool icon on your desktop (from the installation in step 3) and choose "properties". 6.  On the Compatibility Tab - check the box to run the program in Windows 7 compatibility mode and the box to run the program as administrator. 7.  Run the Valve & Selection Tool program.

Issue Access Control Application Issues including: Using large number keys Translation tables - when and how Importing and converting existing I/NET 2000 databases Environment Access Control Application Cause Getting started with an access control application. Resolution Detailed information described in: I/NET Getting Started Guide (TCON298 Chapter 1) I/NET Technical Reference Guide (TCON300 Chapter 9) Upgrade.txt file included on I/NET Installation CD.

Issue Do 7716 inputs have any protection against power spikes? Environment 7716 Cause Protection against power spikes ensure longevity in the controller. Resolution Yes. All inputs on the base card are equipped with transient suppression components.

Issue If a widescreen monitor is used, graphics will display properly in Vista, but if you open them for editing in Graphics Editor, they appear stretched horizontally. Conversely, if you create a graphic in Graphics editor that looks proper, it will appear to be squished horizontally in Vista, and the alignment of any text will be off. Environment Vista IV OGC Graphics Editor Cause The computer being used has a widescreen primary display. Resolution Resize the primary widescreen display to a resolution with a 4:3 aspect ratio, 800x600, 1024x768, etc. or, if a secondary display with normal aspect ratio is also connected, it must be set as the primary display.

Issue Restoring a NL220 Backup might "Wipe out" some data on your hard drive. Environment NL220 Vista Cause When restoring or creating a new database in NL220, files can be overwritten. Resolution When restoring a database in NL220 you need to be aware of that any existing files and subfolders in the path specified as "Project's path" will be deleted. Always make sure to specify a folder that is empty or that does not contains any files you don't want to lose.

Issue Upgraded LAN system from 1.74 SP2 to 1.93. Click on any existing schedule or try to create a new schedule - no response from the system, i.e no error message and no editor is launched. Environment LAN CyberStation v1.93 SQL 2000 SP4 Windows XP SP3 Cause 1.93 installation "over-the-top" of 1.74 appeared successful, but was not. Resolution Originally, the upgrade installation was done "over the top" of the existing CyberStation. The problem was seen. The installation was done again over the top. The problem persisted. The problem went away after uninstalling CyberStation, deleting the Continuum directory and Continuum Utilities directory, rebooting and reinstalling CyberStation.

Issue According to the datasheet, there should be a DIP switch for output voltage adjustment for Veris CO sensor. But some of them haven't such DIP switch. Environment Veris Sensor Cause There are several models for Veris CO sensor. For example, GWVAS is the wall mount sensor with voltage output signal, while GDMAS is the duct mount sensor with current output signal. The sensor with current output signal hasn't such DIP switch for voltage output. Resolution This model of product hasn't such DIP switch.

Issue In Swagger user can login but can't get the id of the root container. Below response is received: "Message": "Container Id not found" Product Line EcoStruxure Building Operation Environment SmartConnector Cause EBO user password need to be changed due to Password Expiry configured in the password policy. When user tries to login to WorkStation or WebStation, below change password dialog will be recieved.   Resolution Make sure to change the user password before reaching the limit the days configured in the Password Policy. Password expiry can also be reconfigured to change number of days or disabled if not needed, refer to Configuring the Password Policy using WorkStation or Configuring the Password Policy using WebStation

Issue How to tell if an AC-1 Plus card reader has been tampered with Environment AC-1 Plus card reader Cause Knowing whether a card reader has been tampered with is an important security measure. Resolution Set up an InfinityNumeric. Name it anything. Set its IOU number the same as the entry IOU (or exit IOU) of the door and set the channel number to 6. Set the direction for IOInput. The value of the numeric represents the status of the reader. 0 = Normal 1 = No Reader Present 2 = Reader Voltage problem NOTE: This only works on the AC1Plus access control module.