Issue Stencils not loading after installing WorkPlaceTech 5.8 Environment WorkPlace Tech 5.8 Cause The stencils are not loaded because they are now under a new path: C:/PrgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Resolution To resolve this issue perform the following step:  Open WorkPlaceTech.  Select  Application menu and click Hardware Wizard command.  Stencils should be loaded after opening the Hardware Wizard. If rebuilding the application did not load the stencils perform the following steps: Open WorkPlaceTech Select File menu click shapes Under shapes click open stencils Browse to the following path C:/ProgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Select the following stencils using the ctrl key: WPBO.vss WPCO.vss WPIOC.vss WPLMC.vss WPLPC.vss WPMN8NV.vss WPTANNO.vss WPTSC.vss WPSC.vss The stencils should now be loaded anytime you open or close WorkPlaceTech.

Issue How to add entries in the host’s routing table Environment Command Prompt Cause Routing Table Errors Resolution As an example: add the address 157.0.0.0 Go to a DOS screen and type the following: Route add 157.0.0.0 Then type: Route Print This address should appear.

Issue 101-VF/24 (Fan coil controller) allowing positive terminal load with cool air supply and one valve for heat. Product Line TAC Vista Environment 101-VF/24 101-2VF 101-2VFC Cause If you have a single valve application such as radiant heat control, but you have a central system that brings in fresh/cooled air to the same space, you may want to use the terminal load in the central system to indicate a call for cooling. Resolution If you only configure the controller for one valve and set the water temperature and water temperature setpoint to only allow heating operation, then the terminal load will only be calculated from 0 to -100% (heating only). Nvo_unitStatus will stay in heat mode as well even if the room gets too hot. If you configure it up for two valves then your terminal load will be calculated from 100 to -100%, indicating both heating and cooling load.

Issue A call to the RecoverFromNetwork method has been made, using a previously used network database. Environment LonMaker NL220 Vista LNS   Cause A call to the RecoverFromNetwork method has been made, using a previously used network database. Resolution For the recovery process, a newly created network database is required. Run the LNS Database Recovery Wizard: If you are recovering through a PCC-10, PCLTA-10 or PCLTA-20, use the LonWorks Plug 'n Play Control Panel to select the NSI NI Application. Otherwise, error "NS #138 (Local interface is in the wrong state (unconfigured)" is reported, then "NS #67 system is not open)", then "LNS #55". Finally, the LNS Database Recovery Wizard only gives you the option to cancel the recovery. see also Echerlon support article 190

Issue Deny Entry Tenant when entering new badges after restoring from a system crash on a New Host workstation Environment I/NET Cause Devices in the field may still be looking for the former workstation due to a system setting such as automatic DPU restore. Resolution Connect to the controller Select Edit>Controller>Station Save Select Edit>Controller>Station Restore Select The DPU option Select the affected DPU and click okay Try a badge to verify results This error should only occur when badges are added immediately after a system recovery.  If the issue continues, contact product support.

Issue If a site upgrades a synchronous dial site to asynch, what do they need to replace? Environment I/NET Site Cause If a site upgrades a synchronous dial site to asynch, what do they need to replace? Resolution Replace: the boot chips of the devices with modems connected the bin files of those devices maybe the modems themselves. You can try to use the Hayes modems in an asynch fashion but if you have problems be ready to replace them with US Robotics modems.

Issue Can I direct connect a workstation or laptop to an NPR? Environment I/NET site Cause Can I direct connect a workstation or laptop to an NPR? Resolution Yes, a workstation can be directly connected to an NPR. Refer to TCON209 for more information.

Issue Is there a way to allow users station access, through a browser or JDE, in Niagara R2, without having to first sign-on without a user name and password? Environment Niagara R2 Cause Enable "Public Access" feature to bypass sign on.  Resolution Yes. Starting with Niagara release 2.3, a “public access” feature was added. The public access feature allows for configuration of a station to permit GxPage access without being prompted to enter a user name and password. When this feature is used, the “Sign On” dialog box is skipped and the GxPage is displayed as if user was already signed on. See “Niagara Web Solutions Guide” for detailed setup information.

Issue CSC 5 Series Climatronic Compensator Controller Battery missing when Controller supplied. Environment CSC 5 Series Climatronic Compensator Controllers. Cause CSC 5 Series Climatronic Compensator Controllers - not all specifications require a Battery to be fitted.  CSC 5252 Climatronic Compensator Controller - has no Clock and therefore requires no Battery to be fitted. CSC 5352 Climatronic Compensator Controller - has a Clock and therefore requires a Battery to be fitted. CSC 5352 Climatronic Compensator Controller - Battery should be packed with Controller when new. The Battery (3.6V Lithium AA) is required to power the Clock whilst the Controller is powered OFF for a period of typically 1 year of continuous use. The typical shelf life of the Battery is 10 years. Resolution If CSC 5252 Climatronic Compensator Controller is to be installed then no Battery is required. If CSC 5352 Climatronic Compensator Controller is to be installed then Battery should be fitted. If CSC 5352 Climatronic Compensator Controller Battery is not packed with Controller then its absence should be reported to the supplier. Please check the catalog for current equipment

Issue Are 64-bit operating systems compatible with Echelon's LTAs? Environment Windows 64-bit operating systems TAC Vista 5.X PCC-10 PCLTA-20 PCLTA-21 Cause 64-bit operating systems are becoming increasingly common when customers upgrades their site PCs. Resolution The PCC-10, PCLTA-20, and PCLTA-21 are not supported on any 64-bit versions of Windows. Please refer to Echelon's Software Version and Compatibility List for updates.

Issue Blank space in personnel photo, photo does not fill the photo area. Environment CyberStation Cause No cropping in photo capture adjustment. Resolution 1. In the adjust section in the Capture Photo dialog, set the appropriate cropping and/or photo size. 2. In the Image Enhancement dialog, select the area in the original image (typically a rectangle around the person's face) that will appear in the photo frame.

Issue An attempt was made to add a node that is already defined. Received the error: The device is already defined. (Subsystem: NS, #52) Environment NL220 LonMaker Vista LNS Cause A device in the TAC network has been assigned the same neuron ID previously as the device that is attempting to be downloaded. Resolution In the system plug-in: In the TAC network pane, delete the Xenta group that the controller belongs too. Update the TAC network. Download the controller again.

Issue Details on hysteresis of the SPD910 series sensors Environment 004701090 SPD910 2000Pa Switch Pres Air 004701080 SPD910 1000Pa Switch Pres Air 004701070 SPD910 500Pa Switch Pres Air 004701060 SPD910 300Pa Switch Pres Air Cause In some applications the hysteresis of the sensor is important Resolution There are 2 types which can switch the 300 Pa:  - SPD910-300Pa and SPD910-500Pa. The hysteresis or switching differs from type to type because of range and the clip feather. In general they are as follows: SPD910-300Pa             0,1mbar +/-15% SPD910-500Pa             0,2mbar +/-15% SPD910-1000Pa           0,4mbar +/-15% SPD910-2000Pa           1,0mbar +/-15%

Issue When importing shortcuts the following warning/error occur WARNING: The property, Target, xxxxxxxx, which has been ignored. Binding Limitations across multi-server configurations Environment SmartStruxure 1.2 / 1.3 Cause Building Operation does not import bindings in a multi-server scenario. If bindings are included in an exported solution, Building Operation displays a warning that the references were not created during an import. Therefore, you must manually recreate referenced bindings: From the Enterprise Server to a value on an Automation Server From an Automation Server to a value on the Enterprise Server From an Automation Server to a value on another Automation Server As a shortcut is basically a binding between two objects, then this holds true in this instance. Resolution Although bindings can be created (hence shortcuts created) across multi-server environments once you export these objects and then attempt to import these at later time or import across a different server, these bindings will be removed. The import process will provide a message "WARNING: The property, Target, , which has been ignored"; these objects are listed in the warning box.  A "Copy to clipboard" option is available so that these can be copied to Notepad (or similar) and then manually re-entered. Refer to the following help topic (you will need to login to the Online help to view this information). http://help.sbo.schneider-electric.com/topics/show.castle?id=5528&locale=en-US&productversion=1.3&a=1  

Issue Users may want to configure Sigma clients to communicate with multiple Sigma server sites simultaneously. Product Line Satchwell BAS & Sigma Environment Sigma server and clients. Cause Sigma architecture is designed to support client-server communication with a single active server connection at a time. This limitation is due to routing and session management constraints within the Sigma system. Resolution A Sigma client can only connect to one Sigma server at a time. To switch between servers, use the Start Sigma Client utility. This tool allows users to manually select which Sigma server the client should connect to during startup.

Issue The following error message occurs when starting OGC editor on a remote PC using remote desktop: "Local TAC Vista Server not started. Cannot reserve graphic object". Environment Vista 5.X Remote Desktop Windows XP Windows 2003 server Windows 2008 Server Windows 7 Cause There are two ways of connecting with remote desktop - connect to the console session or create a new session. The console session is what you see when you log in locally on the server. If you create your own session that is not the same as what’s shown on the server’s own monitor. If you start a programme in a new session this will not be seen in the console session. Each new session receives a new session ID. Resolution Connect to the remote desktop using console admin mode. Click on Start\Run and then type mstsc.exe /admin Log on to the remote desktop with a user that has administrator rights on the remote PC. Confirm that you are connected to the console session. Start OGC graphics editor. Open the task manager - Right-click on the task bar and select Task Manager. Select the tab Processes. Ensure the column Session Id is shown. If not go to  View\Select Columns and select Session ID Locate the process TADRAW.exe process and ensure that the session ID = 0 (in other words the console session) Please note that Schneider Electric does not officially support this method of running programs.

Issue If soldering or welding is required for connecting the valves, different kits are available. Environment Venta V241 V241 Cause Different applications requires different ways of connecting the valve to the pipe work. Resolution There are 3 different kits available: for welding, soldering and for internal threads. All details and part numbers are available in the data sheets. Please note that one (1) kit is required for each port.

Issue Making changes in a personnel object from WebClient logs the user out with the error: Web.Client is currently unavailable, if the problem continues, contact your system administrator. Environment WebClient Cause The name of one or more areas attached to the personnel object contain non alpha numeric characters such as commas. Resolution Remove offending character from area's name.

Issue In Function Block and Menta Editor programming, once the unit of a function block has been set to a specific type, there is no option at the top of the list to set it back to "blank". Environment Function Block Programming Cause In TAC Vista Menta, the first option in the list of units for a function block is just a blank field. The blank field means that there is no unit type selected. Function Block and Menta Editor programming in SmartStruxure do not have a blank field that can be selected. Resolution Instead of using a blank field to signify that there is no unit type, SmartStruxure programs use a "NoUnit" designation. "NoUnit" can be found in the list of units alphabetically.

Issue Values are not refreshing automatically in Screenmate Environment - Screenmate - TAC Vista Cause The Automatic Refresh does not apply to Screenmate, as such values will not automatically update.  This feature only applies within Webstation. Resolution To get the latest values you must manually refresh Screenmate, as the Automatic refresh setting does not apply to this object.