Issue How can the default graphic for the Monitor Screens be modified in SIGNAL? Environment SIGNAL (all versions) Cause A re-installation of SIGNAL from floppy restores a default graphic called _MAINMAP.SSF when clicking on the Monitor Screens. Resolution Sign onto SIGNAL with administrative privileges and click on the Edit drop-down menu.  Select Edit Button. The mouse changes to a hand with an index finger pointer.  Select the Monitor button.  The pop-up below will appear:   Change the filename _MAINMAP.SSF to the desired ssf file and click Save/Done.

Issue After a valid door unlock, Continuum, by default, turns off the door lock output one second after the door opens when a door switch is used. How can this sequence be modified? Environment ACX AC1 Cause Due to the locking hardware used, sometimes it is necessary to make sure the door is closed before energizing the maglock. Resolution Use a Plain English program as follows: ' File Name: LONGLOCK.TXT ' Program name: LongLockProgram ' '   This program keeps the door strike energized until after the door '   closes. This is needed for certain types of door hardware. Normally, '   the door strike is de-energized 1 second after the door is physically '   opened. ' ' Flowtype: Looping, Autostart 1:   If Door1 ValidAccess is On then Goto 3   If Door1 ExitRequest is On then Goto 2 2:   If Door1 DoorSwitch is Opened then Goto 3   If TS > Door1 DoorStrikeTime then Goto 1    ' in case the door doesn't get opened 3:   Door1 = UnLocked   If Door1 DoorSwitch is Closed then Goto 4   If TS > 60 then Goto 4    ' safety 4:   If TS >=1 then    Door1 = Locked    Goto 1   Endif

Issue How to open a webpage in an new browser window from a OGC graphic. Environment TAC Vista OGC editor Internet Explorer Cause Want to access a web page with a button in an OGC graphic Resolution Create a command point Choose application browse in the path to internet Explorer  (C:\Program Files\Internet Explorer\iexplore.exe) After the path type in the URL/IP Address separated with a space form the path.

Issue When previously offline BACnet devices go back online, will the Xenta 913 try to poll them again? How does Xenta 913 poll BACnet devices that have been offline? The Xenta 913 doesn't poll all the BACnet objects when previously offline BACnet devices go back online Environment Xenta 913 BACnet Cause All objects the BACnet objects that can't be polled (are offline) during a poll are moved to a "failed queue". " Every 30 seconds a task moves one input and one output object from the "failed queue" to a different queue so that they will be retried next poll. This is all hardcoded and the 30 seconds timer cannot be changed.   Resolution If you wait long enough, all of the BACnet objects will be polled again. If many devices have been offline, this will take a while though.

Issue Every 6 second there is an error message in the Vista event log from user "system" that "system failed to log in on node TAVISTA".   Environment Vista 5.x Cause  The reason for the messages is that GetAlive is activated for Icarus( a program used in Sweden which sends SMS when a alarms comes to Vista). Resolution Deactivate "GetAlive" for Icarus. 

Issue When using the User Entry option in a Graphic to enter a value, the decimal place in the number is dropped. Entering a 1.5 in the Graphic User Entry results in 15 showing up in the linked object, entering 0.5 results in 5. Fig.1 - Configuring User Entry   Fig.2 - Inputting value in User Entry "calculator"  Environment Continuum Cyberstation Windows Regional Settings Cause The decimal symbol in Regional Settings was set to a comma (,) instead of a period (.). The Region and Language Format was set to French (Canada) which by default uses a comma as the decimal symbol. When using the User Entry "calculator" to enter a decimal number the correct decimal symbol needs to be used. Using a period when it is set to a comma in regional settings results in the symbol not being typed at all. Resolution Check the Region and Language settings to see what the Decimal symbol is set to and use that symbol in the User Entry in a Graphic or change this to the symbol you want to use. French Format Setting with Comma Decimal Symbol   English Format Setting with Period Decimal Symbol

Issue How can  the number of decimals for values on a report be changed? Environment TAC Vista TAC Vista report generator Cause Want to be able to change the number of decimals presented. Resolution This has to be changed in the regional settings for the computer.

Issue I/NET alarms not coming into StruxureWare Building Operation as Alarms, but are showing up in Event Window Environment SmartStruxure StruxureWare Building Operation Cause In order for an event to register as an Alarm in SmartStruxure, there must be a SmartStruxure object in the Enterprise Server Resolution Ensure all Controllers generating desired alarms are visible in the I/NET interface. If they are not, use the device discovery feature to import them. Ensure all Controllers are up to date.  Right click upload any that are not. For alarms that originate from a Host or NPR, you will need to add these to the I/NET interface System Folder.  Right click on the I/NET Interface/System folder and add either a host or link as applicable.  Set the correct host or link number in the properties window.

Issue If creating a new "Utility" in Workstation it is possible to create a object called " Object Creator". This object is not documented. Environment WorkStation version 1.7.1 and earlier Cause There is no documentation for this object, as it is an internal test object that should not be used in the field. visible and if you use it wrong it will crash. In 1.8 it is removedIt’sIt’sIt’s actually a internal test object used to quickly  create a folder structure. It shouldn’t be used as it isn’t supposed to be  visible and if you use it wrong it will crash. In 1.8 it is removed actually a internal test object used to quickly  create a folder structure. It shouldn’t be used as it isn’t supposed to be  visible and if you use it wrong it will crash. In 1.8 it is removedactually a internal test object used to quickly  create a folder structure. It shouldn’t be used as it isn’t supposed to be  visible and if you use it wrong it will crash. In 1.8 it is removedIt’s actually a internal test object used to quickly  create a folder structure. It shouldn’t be used as it isn’t supposed to be  visible and if you use it wrong it will crash. In 1.8 it is removed Resolution The object is removed in version 1.8

Issue Connecting to a Morpho Sigma Reader and getting an error using V-Sation from Schneider Electric Environment Continuum V 1.94 and above Morpho Sigma Reader BioBridge Cause V-Sation is not compatible with the Morpho Sigma Series Readers at this time. The Continuum Integration was done by  SafranMorpho and not by Schneider Electric using their Software called BioBridge and Secure Admin for configuration when in Legacy Mode. Resolution This application is not supported by Schneder Electric and all questions should be directed to SafranMorpho Tech Support.

Issue I/NET freezes, everything works properly after rebooting the PC. Running Windows XP SP3 and I/NET version 2.31 build 2227. Possible problem is with igrph.dll. Environment I/NET 2.31 build 2227 on a computer running XP SP3  Cause Experiencing that I/NET often freezes but can get the software to work properly after rebooting the PC. Possible problem with igrph.dll shown in event log. Resolution A stand alone computer or a computer which is primarily used for administering the I/NET network will have this issue.  1.Check the video drivers being used. In I/NET, what is happening with the graphics pages? 2. It the computer on a particular graphics page when it continually locks up or the main page perhaps? 3. If it is a particular page, check that page for corruption. 4. Consider removing the graphics pages, see if computer continues to freeze. Perhaps the video card or video drivers are conflicting. What anti virus is running. 5. Look for an Adobe or other popup causing a freeze. 6. 2.31 with build 2227 is widely used, very stable and rarely cause graphic problems or graphic freeze. 

Issue An ENC licensed for DMS displays the error: Unlicensed: javax.baja.license.FeatureNotLicensedException: tac_llc:tacdms when attempting to access the DMS Network property sheet in Workbench. Product Line TAC IA Series Environment I/A Series G3, ENC-520 with TAC-LLC license installed Cause Although the TAC_LLC.license file is installed, the corresponding TAC_LLC.certificate is missing. The license will not be recognized without its certificate. Example of correct configuration: Licenses: TAC_LLC.license (never expires), Tridium.license Certificates: TAC_LLC.certificate, Tridium.certificate Resolution Two options to resolve the issue: If public Ethernet connectivity is available: Open Workbench and connect to the ENC. Navigate to Platform → License Manager. Select Import → Import licenses from license server. This will download and install all available licenses and certificates automatically. If public connectivity is not available: Download the attached TAC_LLC.certificate. Use Workbench to import the downloaded certificate file.

Issue How to identify the point capacity of a DMS-3500 controller and verify the actual point count on an active system. Product Line TAC IA Series Environment DMS-3500 Cause When making additions to an existing DMS installation, it is necessary to confirm the remaining point capacity to ensure the system can accommodate additional programming. Resolution   A DMS-3500 supports 250 points maximum. To check the current point count on a live system using OPRIF 11.x: From any screen, press F8 to enter command mode. Type CANCL and press Enter to view the first point in the database. Type PNTID and press Enter to display the first point's name. The three-digit number to the left of the point name should read 001 (first point). Press F5 to display the last point in the system. The three-digit number to the left of the point name indicates the total point count (between 001 and 250).  

Issue Regarding the purchase of NL220 credits for devices that have previously been commissioned in LonMaker: Do the devices need to be recommissioned in NL220 once the conversion is complete? Environment NL220 LonMaker Vista Cause Conversion of LonMaker database to NL220 Resolution It is NOT necessary to purchase NL220 credits for the purpose of converting from an existing Lonmaker database to NL220 if the devices are already commissioned in LonMaker.  All of the nodes will show up in NL220 as commissioned as long as the devices are still commissioned in LonMaker when you begin the conversion.   *Note: When an original LonMaker Credit is replaced with an NL Credit, the LM credit will be lost.

Issue Modbus RTU enabled on controllers comm port, loaded with correct XDriver, and configured correctly but does not communicate. Environment bCX1 Netcontroller II Cause There is a rare occurrence where older implementations of Modbus RTU upgrade cookies may not be properly installed even after seeming to uprev properly. Enabling both the Modbus RTU and Modbus IP bits in the upgrade file seems to resolve this. The upgrade procedure has now been changed and all future implementations of Modbus will have both the Modbus RTU and Modbus IP options enabled on the comm port being upgraded. Resolution For existing controllers that have already had the Modbus RTU option added to the comm port but have not validated that it works and are now seeing this problem, obtain a new upgrade cookie from Repairs requesting that both the Modbus RTU and Modbus IP options be enabled. All new orders for Modbus RTU or Modbus IP will have both options enabled on the comm port so this problem does not occur in the future.

Issue Users want to know if a Niagara R2 UNC-520 can send a soft or hard reboot command to MNB controllers without using additional tools. Product Line TAC IA Series Environment Niagara R2 MNB controllers Cause Niagara R2 does not support sending reboot commands directly to MNB controllers. This limitation exists because reboot functionality is not exposed through the Niagara R2 framework for these devices. Resolution A reboot command cannot be sent from a Niagara R2 station to an MNB controller. To perform a soft or hard reboot, use the WorkPlace Commissioning Tool. There is no alternative method within Niagara R2 for this operation.

Issue What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Environment I/NET site Cause What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Resolution The unit always enters the mode it was in when shut off. INET is the default mode entered when the unit is powers up for the first time.

Issue Can I change a 7792 controller to a 7793 controller? Environment I/NET site Cause How to change a 7792 controller to a 7793 controller Resolution Yes, you can. However, you have to do a memory clear with a HHC (Hand Held Console). Once this is done, define the controller as a 7793.

Issue A Niagara G3 ENC station has two ASD networks. How can the Tunnel Name be changed? Environment Niagara G3 ENC Cause The current version of the ASD driver does not allow editing of the Identifier (Tunnel name) field. However, the tunnel can be configured to be enabled or disabled via a Boolean object. Resolution In order to enable or disable the tunnel via a Boolean object, perform the following steps: Go to the Wire Sheet of the AsdNetwork Go to the Slot Sheet for the Tunnel Object Right-click on the "enabled" property, and choose Config Flags Check the Operator, Summary, and Default On Clone boxes. Click Ok Go back to the Wire Sheet of the AsdNetwork, and add a Boolean Writable and a Status Boolean to Boolean object Link the Out value of the Boolean Writable to the In value of the Status Boolean to Boolean Link the Out value of the Status Boolean to Boolean to the "Enabled" slot of the Tunnel object

Issue After installation of G3 Workbench version 3.4.57 or 3.5.25, the Software Manager on the Localhost may display that the sun-jre-win-x86 VM module is out of date: Environment Niagara G3 version 3.4.57 or 3.5.25 Sun JRE VM Module Cause While this is not a fatal error condition, the module can be updated. NOTE: if the installed version is 3.5.25, replace path references to "3.4.57" in the paths with "3.5.25" Resolution Shut down Workbench Open Windows Explorer, and navigate to the C:\niagara\niagara-3.4.57 directory Rename the jre folder to jre.old Now, navigate to the C:\niagara\niagara-3.4.57\sw\1.6.0.20 directory. Using WinZip, open the sun-jre-win-x86.dist file (or the sun-jre-win-x64.dist file if using the 64-bit version of Workbench). Select all of the folders in the archive, and extract them to the C:\niagara\niagara-3.4.57 directory (see below). Make sure that the “Use folder names” (or equivalent) box is checked. After the extraction, a new jre folder is created. Run the Platform Daemon (Start > Programs > Enterprise Network Server 3.4.57 > Install Platform Daemon) Open Workbench, and then open the Software Manager in the Platform. The Sun VM will now show "Up to Date"