Issue Is it necessary to create a separate Continuum network for a site located in a different time zone, even if it's the only one outside the Time Zone? Product Line Andover Continuum Environment Continuum system with sites across multiple time zones UTC time zone configuration Continuum Networks Cause The site in question operates in a different time zone than the rest of the sites being integrated into the Continuum system. This discrepancy can lead to complications in data logging, scheduling, and alarm management. Resolution While it is technically possible to manage schedules locally and have alarms timestamped according to the local time zone, these approaches are not optimal for system-wide operations in Continuum. Extended logs become difficult to manage when data points are logged by a controller in Time Zone A and then accessed by a CyberStation in Time Zone B. This mismatch can lead to confusion and inefficiencies in interpreting historical data. For this reason, it is not advisable to place controllers from different time zones under a single Continuum Network. Extended logs are stored in the database using UTC timestamps. CyberStation interprets these logs through reports or groups, which can lead to inconsistencies if time zones are not aligned across the network. Recommendation To ensure consistent data logging and system behavior, create separate Continuum networks for sites operating in different time zones.

Issue Need to connect xPModule away from the b3/i2 controllers. Need to know what is the maximum distance it can be installed using a ribbon cables. Environment Infinet II (i2) or BACnet (b3) families: i2/b3 920, i2/b3 810, i2/b3 814, i2/b3 850, i2/b3 851, or i2/b3 853. The bCX1 Controller/Router models. Cause There is a limitation of the length of the cable being used. Resolution Either the 3-foot or 10-foot ribbon cable can be used.  A total of 10 feet of cable may be used for all Expansion Modules.

Issue A 3rd party BACnet/MSTP controller was added to an existing ENC-520 running version 3.5.25.  All points from the controller were added to the ENC station successfully.  When adding these new points to the server, most of the points added except for two.  An 'invalid facets' error gets generated for the two points.  The points that were added successfully were pressure, temperature, and speed points.  The two points that did not add were flow points.  The server is running version 3.3.22. Environment Niagara G3 3.3.22 and 3.5.25 Cause The default engineering units changed between versions 3.3 and 3.5. Resolution Replace the units.xml file (lib folder) in the 3.3.22 server with the units.xml file from a 3.5 server.  Restart the station.  The points should now add successfully.

Issue On a MULTICAL 66, the Lon card is broken and needs to be replaced. Does the MALON BASE card fit the older heat meters? Environment MELON BASE MULTICAL Cause Unfortunately the LON card we have today for the newer MULTICAL 601/602 will not function with the old MULTICAL 66 meter types. Resolution Please contact local Kamstrup Service channel.

Issue How to properly setup links in configuration profile? What do system and hardware mean? Environment I/NET Site Cause How to properly setup links in configuration profile? What do system and hardware mean? Resolution The only time a link is defined is when you have cable connected to the computer's serial port which then connects to a tap or modem. If there is no tap or modem connected to THIS computer, you DO NOT assign a link and the link type is ""none"". When the link type is direct, INET is looking for the dip switch address of the Link tap. This is the address you use in the "hardware" field. If you are connecting to a 78010 tap which connects directly to a controller lan, the hardware address IS 0 because it is performing the functions of the Link tap. It's obviously 0 as well when you are connecting to the emulated tap of a controller because it connects directly to the controller lan. If the 78010 connects to a host lan (not to be confused with an ethernet lan), INET is looking for the dipswitch address of the 78020 or 051 taps. They are the link taps. 

Issue Installation question on XP module Environment Cause Installation question on XP module Resolution Yes. Modules can be connected to the bottom of the controller with the built-in expansion port connector or they may be connected remotely via a 3-foot (1 m) or 10-foot (3m) ribbon cable. A total of 10 feet of cable may be used for all Expansion Modules. Mounting and securing of the xP modules is provided through four mounting holes in the base plate.

Issue Downloading to a 7920 MIP and it freezes up and stops communicating. Environment All versions of I/Net Software doing Access Control. Cause The software probably got corrupted during the download and needs to be cleared out to accept the latest bin file from the host. Resolution With Power on and the board mounted on the 7920, On Pin Header J4, connect Pins 1 and 2 Together, via jumper or whatever medium available Press the Reset button

Issue What editing actually resides in the UC (Unitary Controller)? Environment UC (Unitary Controller) Cause Not all programming capabilities are available in all controllers. Resolution The following editors reside in the UC: Station parameters Control Commands Conversion Coefficients Resident I/O points Unitary control VAV-UC extensions AHU-UC extensions HPMP-UC extensions UC-PID extensions UC-FLT extensions Refer to TCON 209 or TCON 237 for important details.

Issue Cannot see an NPR across a wide area network (WAN) Product Line TAC INET Environment NetPlus Router (NPR) Wide Area Network (WAN) Cause There are several reasons why this may occur: The Cisco/3Com/etc. routers are doing network address translation (NAT) The network uses Variable Length Subnet Masking (VLSM) and the routers use Classless Inter-Domain Routing (CIDR). See the other FAQ on this.  The correct reference host is not specified in the configuration profile. The correct reference host is specified, but that profile was not set to active. The wrong subnet mask was used. Resolution For issues with VLSM and CIDR (Cause 2 above), see Can NPR 2000s be installed on a network that implements VLSM and CIDR. In any other case, see Customer Advisory 2003.

Issue Why is the 901 dialing once for each time the alarm is tripped or reset? Is there a way to request that the alarm queue be emptied with one call? Environment 901 Modem Cause This is because the dial up parameters have been configured to do this. Resolution Check the "Alarm delay" parameters where tripped/reset/ack is specified. If you don't want the TAC Xenta 901 to dial up when an alarm is reset or acked, just uncheck the options. Note that the options are per alarm priority.

Issue How do I change the power line frequency setting on the 7716 / 7718 / 7756? Environment I/NET  Hand Held Console (HHC) Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Cause How do I change the power line frequency setting on the 7716, 7718, 7756? Resolution Physically remove the I/O points from the controller. See TCON 096 for details. Using the HHC, press [Code] , 92, [Enter] to select the AC line frequency Press [Inc] or [Dec] to switch between 50 an 60 hertz Press [Enter] to accept your choice After downloading the software and database, place the external points on the 7716 (or 7718 and 7756) Place the controller on the LAN Note:  Code 92 is not required for any of the 779x Interface's. Entering this code on the Hand Held Console will produce the error LED to illuminate. 

Issue Access Event messages are showing that are say, "Access Mode NoDatabase." What does this mean? Environment Access Server Cause This means that the controller cannot get to the personnel database to validate a personnel record.  Resolution Generally this means that the controller has lost its personnel database and needs to be reloaded. Note: When you are in No Database mode your personnel records will be validated based on of how you configured the door to validate while in No Database mode.

Issue With InVue Developer, adding dates to a NETWORK 8000 Holiday Schedule OCX, the year displays as "20" instead of "09" (for 2009) or "10" (for 2010). Environment Windows NT Windows 2000 InVue Developer NETWORK 8000 Holiday Schedule OCX Cause By default, Windows NT and Windows 2000 display the short date as "M/d/yyyy" Resolution Go to Windows Control Panel > Regional Options > Date tab Change the Short date format to "MM/dd/yy" Click OK.

Issue When tunneling through a UNC (Niagara R2) or ENC (Niagara G3) to an ASD bus using XPSI, communication timeout errors occur. Product Line TAC IA Series Environment PSI/XPSI software (any version) UNC (R2) or ENC (G3) with ASD bus connected Serial tunnel client (R2 or G3) Cause Delays introduced by the Internet between the PSI/XPSI computer and the remote tunnel client can result in communication timeout errors. These delays affect the ASD bus communication speed. Resolution Set the baud rate of PSI/XPSI to 1200 to minimize or eliminate timeout errors: Open PSI/XPSI software. Navigate to Site Setup Configuration. Set Baud Rate = 1200 as recommended in the TAC I/A Series Enhanced ASD Driver Engineering Guide (F-27429, Chapter 5, Table 5.1). Reference: TAC I/A Series Enhanced ASD Driver Engineering Guide, F-27429.

Issue DuraDrive actuator feedback is 0-10 VDC or 2-10 VDC, controllers accept 0-5 VDC. Environment DuraDrive actuator (MS4x / MS5x series) MNL / MNB controllers Cause The voltage feedback output was designed for controlling slave actuators configured for 0-10 VDC or 2-10 VDC control signals. Resolution Use two 10k resistors as a voltage divider across the feedback leads with the center point connected to the controller input and the actuator common connected to the controller common. NOTE: Not all actuators in this product family use the wire colors shown for the feedback output. Please refer to the actuator GI sheet for the correct colors.    MNL / MNB Controller Analog Input Configuration For actuators with a 0 VDC to 10 VDC feedback output: Type= Volts Linput = 0 Lscale = 0 Hinput = 5 Hscale = 100 This input configuration provides a 0 - 100% output corresponding to the Actuator Position, based on feedback voltage 0 VDC = 0% and 10 VDC = 100% of actuator travel.  For actuators with a 2 VDC to 10 VDC feedback output: Type= Volts Linput = 1 Lscale = 0 Hinput = 5 Hscale = 100 This input configuration provides a 0 - 100% output corresponding to the Actuator Position, based on feedback voltage 2 VDC = 0% and 10 VDC = 100% of actuator travel.

Issue When launching the Sigma Remote Client, a Runtime Error is reported: Program: c:\Sigma\Bin\Sigop.exe Application requested the runtime to terminate in an unusual way. After selecting OK, the following error appears: Software exception 0x40000015 occurred in this application at location 0x7857bb47 Product Line Satchwell BAS & Sigma Environment Sigma Remote Client Cause The error occurs because the incorrect version of Sigma Client software has been installed on the remote client PC. For example: The site is running Sigma 4.05 SEB The remote client was mistakenly installed with Sigma 4.06 Sigma software versions must match across all components (Client/Server and Remote Clients). Mixing versions will result in runtime errors and instability. Resolution To resolve the issue: Verify the site’s Sigma software version: Open Sigma System Manager Navigate to Help > About Sigma Note the build number displayed Ensure the Remote Client matches the site version: Uninstall the incorrect version (e.g., Sigma 4.06) Install the correct version (e.g., Sigma 4.05 SEB) that matches the site ⚠️ Important: Always confirm the site’s Sigma version before installing or updating any Remote Clients.

Issue Unable to save a Function Block or Menta program that contains a module named "IO" in StruxureWare Building Operation 1.4.1 Environment Function Block program Menta program SmartStruxure 1.4.1 Cause A bug prevents using "IO" as a module name in Building Operation 1.4.1 Resolution Changing the module name will allow you to save. However, this bug is fixed in Building Operation 1.5.

Issue If a MNB-1000 application contains R-I/O programming, can it be successfully downloaded without the actual R-I/O hardware connected and communicating? Environment MNB-1000 Remote I/O Module Cause Communication lost between MNB-1000 and Remote I/O module  Resolution Yes. The R-I/O modules (MNB-1000-15) are not controllers and do not have control applications within them. All processing is done at the MNB-1000 (except fallback). Lack of R-I/O or R-I/O communications or loss of R-I/O communications has no effect on or during a download. In fact, the MNB-1000 cannot communicate with or even determine if R-I/O exists until an application configured for R-I/O has been downloaded at least once. This is because the R-I/O configuration information is stored in the application and the MNB-1000 must rely on the application to know if R I/O modules even exist.

Issue A Vista alarm set up to display a value (such as the temperature being monitored to trigger the alarm) is coming through with question marks where the value should be. Product Line TAC Vista Environment Vista Workstation Alarm queue Cause By default Vista should read the .PV when no other attribute is defined, but sometimes it does not. Resolution Add ".PV" to the end of the text string to display the value.

Issue At times running a vbscript from webpinpoint is needed and you may receive an error after configuring the button that webpinpoint cannot find the vbscript you are trying to run. Environment Webclient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is some configuration and file placement required to get this to work. Resolution Create a button on a graphic in Continuum and set it up as follows: Action Start windows program Windows Program c:\windows\system32\wscript.exe Command line argument (Hello.vbs is an example script) Hello.vbs (This is the vbscript you are trying to run) If you only place hello.vbs in the system32 folder you will get an error when pressing the button in webpinpoint that it can’t find c:\program Files\Webclientpinpoint Copy hello.vbs to c:\program Files\Webclientpinpoint The script should now launch. Caveat: This was a very basic test, not all vbscripts may launch depending on their content. Warning! Allowing vbscripts to run in IIS and on websites is potentially dangerous because viruses and malicious software can be introduced this way.