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Issue Customer wants to know if he gets any different functionality when updating from a MNL-20RS1 to a MNL-20RS3 in terms of the LonMark profile. Likewise, what is the difference between the MNL-10RS2 and MNL-10RS4 LonMark profiles. Environment MNL-xxRS1 / MNL-xxRS3 controllers MNL-xxRS2 / MNL-xxRS4 controllers Cause LonMark Profile update was required when the hardware was revised so that we could maintain our LonMark registration status on the controllers This same change applies to the RS2 and RS4 profiles Resolution The profiles for all the standard MNL-xx series controllers (MNL-50, MNL-100, MNL-110, MNL-130, MNL-150, MNL-200 and MNL-Vxx) are documented in Appendix B of the WorkPlace Tech Tool 4.0 Engineering Guide, F-27254. Specifically, the differences in the MNL-xxRS1 and MNL-xxRS3 profiles are as follows: NV Index # 23 MNL-xxRS1: Name: nvoSECAlarm Type:SNVT_str_asc MNL-xxRS3: Name: nvoDeviceAlarm Type:SNVT_str_asc NV Index # 58 MNL-xxRS1: Name: nciSECModelNum Type:SNVT_str_asc MNL-xxRS3: Name: nvoDeviceInfo Type:SNVT_str_asc Likewise, the differences in the RS2 and RS4 profiles are as follows: NV Index # 25 MNL-xxRS2: Name: nvoSECAlarm Type:SNVT_str_asc MNL-xxRS4: Name: nvoDeviceAlarm Type:SNVT_str_asc NV Index # 60 MNL-xxRS2: Name: nciSECModelNum Type:SNVT_str_asc MNL-xxRS4: Name: nvoDeviceInfo Type:SNVT_str_asc The corresponding differences exist in the Version 2 and Version 3 profiles for the MNL-xxRFp, MNL-xxRHp, MNL-xxRRp, MNL-V1RVp, MNL-V2RVp and MNL-V3RVp controllers where "p" corresponds to the Version number 2 or 3.

Issue Continuum errorlogs from i2 controllers show many 1465 CRC errors for each controller. There is no other information, warnings, or errors logged. Product Line Andover Continuum Environment Continuum 1.81 CX9900, 1.52000022 I2, 3.x Cause Some controllers with special firmware contribute to 1465 CRC errors greatly. Resolution Upgrade CX controller to latest firmware version 1.53000026. For more detail about 1465 CRC, refer to What do CRC errors (1465) indicate?

Issue Is it possible to configure Workstation so that certain users see certain alarm categories? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Cause There may be a need to restrict access to certain alarms on a site, if for example a site is comprised of two or more buildings, it may be appropriate for users in Building 1 to only see alarms from Building 1, and not the others. Resolution To achieve this filtering a workspace, alarm view and user group must be configured. Start by creating an Alarm View object in Workstation. Edit the Alarm view and set an appropriate filter i.e. the alarm priority to be displayed. Next create a new Workspace. Ensure that an Alarms Pane is added and that the Initial Path property is set to the Alarm View created in step 1. Create a new user group and add the Workspace created in step 3 to the group's Selected Workspaces. On the Software Permissions tab for the group, give the group Read permission for the Alarm View created in step 1. Add other appropriate permissions as required. Lastly, create a user a make them a member of the User Group created in step 5. Log in to workstation with the new user. You should then only be able to see the filtered alarms and the user should not be able to change the filter. Also check out the SmartStruxure Software Permissions Quick-Help video on the Exchange.

Issue Right after you start the Device Administrator, the program crashes. Product Line EcoStruxure Building Operation Environment SmartStruxure Device Administrator Cause In rare cases, the XML file containing information regarding the default login and device list for the Device Administrator is empty or corrupted. That causes the Device Administrator to crash when launched, as the information in the file doesn't have the correct content format. Resolution Delete the settings.xml file which is automatically generated. Depending on the installed version it may be located in one of the following paths: Version 1.9 and lower "C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.X\Device Administrator" Version 2.0 onwards "C:\ProgramData\Schneider Electric EcoStruxure\Building Operation X.X\Device Administrator" Start the Device Administrator

Issue Need to use a controller that has no BACnet functionality due to network security limitations on site. Environment Continuum bCX1-CR-INF (bCX9640) Cause A customer has a site with restrictive network security requirements and BACnet devices (or any other open protocol) are not allowed. Resolution The bCX9640 is an Infinet protocol controller only. This version of the bCX firmware does not have the BACnet stack installed, and there are no BACnet points able to be created in this controller. You will be fine to use this controller where BACnet support is not required or allowed.

Issue After importing a new template into AET, the different folders and objects are all different colors. What does each color represent? Product Line EcoStruxure Building Operation Environment AET Folder View Cause Each color indicates a different status for the object. Some must be resolved before proceeding and others are information only. Resolution Below is the list of the different status colors and their meanings: Red – Duplicated object. This must be corrected. Green – Existing folder. Orange – Folder with duplicated object below. Black – New object or folder. Blue – Existing object in EcoStruxure system tree Brown – Device that will be created automatically by AET Light Blue – Empty IO Channel

Issue Tolerances for resistors when used for RS485 bus termination and EOL for double balanced inputs. Product Line Security Expert Environment Wiring Cause Resistor specification required for ordering purposes. Resolution 330 ohm EOL resistors are required for the RS-485 bus and 1K ohm resistors for EOL zone (input) configuration. 330 ohm = 5% tolerance, Metal film 1000 ohm = 1% tolerance, Metal Film

Issue Configuring a SetPoint in EcoStruxure Building Operation so that the set value of the SetPoint is retained after a Warm or a Cold Start rather than defaulting to zero. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Cause The value retention configuration is not held in the initial properties page of the Analogue Value when used as a SetPoint. Resolution Navigate to the actual value within the properties page of the Analogue Value. On the right hand side of the GUI there is a Configure button. Pressing on this button then takes the user to a sub menu where the Retain level option can be enabled. Once enabled it is then possible to decide whether the SetPoint needs to retain its value under a Warm Start or a Cold Start condition.

Issue If only Cyberstation was installed, but Webclient is needed will installing Webclient over the top work? Product Line Andover Continuum Environment Webclient Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause At times a Webclient install is needed but a Cyberstation installation was done. Resolution Trying to install over the top will not install the needed web components. The recommended installation of Webclient when Cyberstation has been installed first is as follows: Uninstall Cyberstation Reboot Install Webclient Run the following command after the install to re-register .NET framework with IIS. C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i

Issue Connecting to an ES that is on another machine through WorkStation and trying to force a BACnet input or output point located on a b3, connected to an AS-P, causes WorkStation to freeze. The only way to get out of freeze is by ending the system task in Windows. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server v2.0.2.x Building Operation Automation Server v2.0.2.x Building Operation Workstation v2.0.2.x Continuum b3xxx Controller any version Cause EBO v2.0.2.x has communication issues when connecting to an ES that is not on the machine you have WorkStation on. Resolution Upgrading to 2.0.3.45 or later will resolve this

Issue The value of DateTime will different depending on how the variable is declared Differences between DateTime declared as a local variable and as input, output or public in Script program Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Script Editor Cause Local and bound variables will initialize differently Resolution Local DateTime variables are local and known only to the Script program or function, and are initialized to the current local date-time value of the sever in which they execute. Binding variables, including Input, Output and Public variables, are not effected by the Script engine by default. The EBO system uses the 1/1/1970 date as default and the Script simply uses that. If a different initial value is required then one can be set in the script

Issue The customer (or others) have performed Ethernet penetration tests and some controllers have reset Product Line Andover Continuum Environment Ethernet Controllers Netcontroller Cause Some earlier versions of firmware include vulnerabilities to broadcast storms or DOS attacks. Resolution The following firmware versions have fixes that relate to resetting of controllers due to unusual Ethernet Activity. Those shown are not always the latest version and it is best practice to use the latest firmware available on all sites. The following controller versions and above: bCX 4040 (BACnet) bCX1-INF 9640 v1.200025 Netcontroller CX99xx v1.5300026 Netcontroller NC2 CX9680 v2.100035 ACX57xx v1.100037 CX9702 v1.200036 All firmware compatible with Continuum v1.90 and later. Previous versions not shown, but all the information required is available from the firmware release notes See Continuum controllers go offline during a broadcast storm

Issue Unable to use Windows domain login to WebReports. Environment StruxureWare Building Operation WebReports Cause Windows domain login is not currently a feature that can be used with WebReports. Resolution The use of Windows domain login to WebReports has been entered as a future enhancement request but it is not currently assigned to a version. UPDATE: As of EBO 2.0 the change request has NOT yet been implemented.

Issue Having difficulties determining which firmware/hardware version supports which feature. Some of main questions are: Is an SE8000 compatible with an MPM's firmware Can zigbee NYCE sensors be paired with MPMs Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Ex. Viconics branding VT8000 Series Cause Firmware versions are frequently updated to introduce new features Resolution Room Controller Firmware Zigbee-Module Application MPM's Firmware Comments Lua4RC 1.0.7 N/A 2.13.4 and up A script must be uploaded via BACnet or USB cable in order to view the "LUA" Menu. ZigBee NYCE Sensors 1.0.6/1.0.7 051 - 0131R05 and up 2.13.4 and up SE8650 1.2.0 051 - 0131R06 and up 2.17 and up SE8600 1.0.7 051 - 0131R05 and up 2.13.4 and up SE8300/ SER8300 1.0.7 051 - 0131R02 and up 2.12.4 and up No label on ZigBee Module 1.0.6 051 - 0131R02 and up 2.7.2 and up No label on ZigBee Module

Issue When a MPM is replaced on a BACnet IP network, a "Duplicate network identifier" alarm is generated Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment MPM Automation Server Cause If the BACnet name and instance number in the new controller is not exactly the same as the original MPM, the Automation Server will consider that an additional device has been installed and an alarm will be triggered stating that the new device has the same BACnet ID as an existing device. Resolution Steps to replacing a MPM to prevent the Duplicate ID alarm being triggered: When replacing the original MPM, note the BACnet name and Instance ID. Install the new MPM and enter the same BACnet name and Instance ID. Refer to BACnet device can't be discovered due to duplicate name for more information about duplicate BACnet names.

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue Selection and installation of a pulsed output module. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell Sigma, TAC Vista Environment Heat Meter Multical 602 Pulsed output module No pulses Cause Installed card does not give output pulses. Resolution Selection of the output card. The Schneider Electric part number is MAPULSETOPC and this is the equivalent to Kamstrup part number 602-0C This card will provide 2 pulse outputs for energy and volume, CE and CV respectively. Normally, energy (CE) is connected to 16-17 and volume (CV) to 18-19, but other combinations can be selected via the PC program METERTOOL, also used to select pulse duration 32 or 100 ms. The MAPULSETOPC is actually a top module, which means that it is fitted into the top piece of the MC602 calculator, basically the inside LCD cover. This is released by pressing downwards in the middle of the plastic piece on the left, and at the same time pushing the top module towards the left.

Issue TAC Xenta does not show the same time as TAC Vista. Product Line TAC Vista Environment TAC Vista Workstation Xenta programmable controllers Cause The time in the Xenta comes from the Vista server. However, it can be adjusted for time zones and daylight savings time settings. Resolution Check daylight savings time and time zone settings in TAC Xenta. The setting should be the same as in the Operating Unit (if they are in the same time zone). Check if a PVR object name XENTASYSREG is in the Menta application with a value of 2. This inverts Europe daylight setting and causes the controller to adjust its time. Note! This is NOT the regional settings on your PC, but the setting in the Vista object in your DB. Here is a quick video showing the regional setting process.

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