Issue Access which allows a value to be changed, also allows other changes to be made. Environment Users User accounts Cause A user account is created to have read only access, but this user must also have access to view Graphics, and on these graphics, be able to change values. How can this be achieved without allowing the user access to delete or edit these objects?   Resolution At StruxureWare Building Operation release 1.3 there are no available options that will achieve this configuration, the most appropriate configuration is to create a Workspace for the user, in which they will see only the Graphics, the user would have Read/Write access to the values they are allowed to change.

Issue If creating a shortcut from an object the name of the shortcut does mirror the object. I can change the object name but the shortcuts does not reflect the change and the old name remains. Environment StruxureWare version 1.3 Cause The shortcut object doesn't need to have the same name as the original object. When the shortcut is created it gets the same name default but then you can change the names on booth the shortcut or the original object to anything you like. But the shortcut will still show the value from the original object. This is the same way as it working in Vista also Resolution That is the way it is designed to work.

Issue If the Automation Server (AS) starts up with its clock set to 1970, it is possible to create duplicate object Id's. Product Line EcoStruxure Building Operation Environment Automation Server, version 1.3.0.938 Cause If the clock in the AS is set before engineering the unit, the issue does not occur. However, if the clock is not set this problem occurs and the only was out is to re-engineer the AS. In addition, the BACnet interface will cease to function. Resolution This issue has been identified as a defect, and will be resolved in a future release.  In the meantime, be sure to configure the AS to the correct date and time prior to engineering the unit.

Issue No Driver Module for path Software administrator Environment StruxureWare Building Operation Software administrator Cause Have some errors about No Driver Module for path* Resolution In principle it means that we have a mount point but no driver. It could potentially happen if we have an object on another server referring those points. For example:  The messages are relating to broken binds of monitored values in trend logs. i.e. The original binds were changed to relative binds, and after that the monitored values were moved to another folder. In this case correct the bindings would remove the messages

Issue When trying to launch StruxureWare Graphics Editor stand alone or through Workstation the program crashes due to an unhandled exception. Review of Windows Event Log displaying the following error message: Application: SE.Graphics.Editor.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Configuration.ConfigurationErrorsException Stack:    at System.Configuration.ConfigurationManager.PrepareConfigSystem()    at System.Configuration.ConfigurationManager.GetSection(System.String)    at System.Configuration.PrivilegedConfigurationManager.GetSection(System.String)    at System.Net.Configuration.SettingsSectionInternal.get_Section()    at System.Net.NetworkingPerfCounters..ctor()    at System.Net.NetworkingPerfCounters.CreateInstance()    at System.Net.NetworkingPerfCounters.get_Instance()    at System.Net.Sockets.Socket.InitializeSockets()    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider, System.Runtime.Remoting.Channels.IAuthorizeRemotingConnection)    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.RegisterChannel(ChannelType, Boolean)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])    at SE.Graphics.Editor.EditorApplication.Main(System.String[])    at SE.Graphics.Editor.Program.Main(System.String[]) Environment Windows .NET Framework 4.0 StruxureWare Building Operation 1.3 Cause .NET framework has become corrupted due to 3rd party software installation or upgrade from SmartStruxure Beta version to StruxureWare Building Operation  version 1.3 Resolution Only known solution to resolve this problem is a reinstall of the operating system. Repair, upgrade, or reinstall of .NET framework have not been successful.

Issue Extended Logs not showing up in the Reports Server Database table tbLoggedEntities does not contain trend data. Environment Report Server Cause Extended Trend logs must reside on the ES and must have the "Include in Reports" parameter set to "True" Resolution Ensure the Extended Trend Log resides in the ES. If it is in an AS, you can create another Extended Trend Log in the ES with that as the reference. Ensure that all Extended Trend Logs that you wish to see in Reports have the parameter "Include in Reports" set to "True"

Issue ES will not start because only the WorkStation Software Professional license is installed and not the Enterprise Server License. Can both licenses be installed on the same computer ? Environment Enterprise Server Workstation License Cause The enterprise server will not run because only the workstation license is installed. Resolution Yes both the WorkStation Software Professional license and the Enterprise Server license can be installed in the same computer.  

Issue Where can I find documentation which explains what a Trend Log Comparison Report does? Environment StruxureWare Building Operation 1.3 Cause The Trend Log Comparison report provides a way for you to compare the output of the trend logs associated with a data point, such as the kilowatts for a power meter. The report provides similar reporting as the Trend Chart, however, you can export the report, schedule the report, and run the report using a Web browser and without access to WorkStation.   Resolution It is possible to read about Trend Log Comparison report in the manual Web report reference guide which you find on the Extranet under Products > StruxureWare Building Operation > Product information > StruxureWare > Building Operation 1.3 > Report server.  

Issue After a template has been loaded in the ES, you will not see this template listed in the list of templates on any of the AS devices that reside under that ES.  Environment Binding Templates Device Templates xif files DRF Kits Enterprise Server Automation Server Cause SmartStruxure designates separate levels between the AS and ES to prevent unnecessary distribution templates that will use up the memory in the AS.  For example, it is possible to have Binding Templates that have a great use in the ES but little to no use in the AS.  For this reason, you will need to take an extra step to load the necessary templates into the AS if needed. NOTE:  There is not currently a function to delete unwanted templates out of a device in SmartStruxure.  Make sure the correct template is selected before you complete the import process. Resolution You will be required to import that all of the necessary templates into the ES and all of the AS devices that may require a use for that particular template. This can be done by simply logging directly into the AS to load the template locally.

Issue Assign a category to a large number of alarm objects without having to edit the alarm objects one at a time. Environment Automation Server Enterprise Server WorkStation Cause Categories can be used for several different reasons in a Workstation. After the alarms are created, it can be time consuming to go one by one to set a single property on a large number of alarms. The ability to edit many at once will save time. Resolution Create a Search object and set the filter to display the objects in question then select all the objects you want the set applied to. Choose the properties check box at the top of the list so that the properties window appears on the right hand side of the screen. You should see that all properties. When objects of different classes are in the Search, the properties that are common among the selected objects are editable. Go to the category field and browse to the desired category and select the category. Choose save or OK

Issue Get error message "Untranslated error" when adding a point under a B3 controller. Environment StruxureWare Building Operation version 1.3 Automation Server version 1.3 Cause A new B3 controller was added to the AS via "Learn" Resolution Manually add the B3 controller to the AS.

Issue The initialization of a panel does not adjust the size of objects in the panel. Once a panel is created, how to re-adjust each object's size in it? Environment SmartStruxure version 1.3 Cause When creating a panel in the WorkStation, the system does not have a step asking to adjust the size of each object (graphic, trend chat, etc.) in this panel. Users need to do additional setting in the WorkStation in order to change the layout. Resolution Create a panel according to the customer's demand. Right click on the panel just created, and select edit panel. In the right side panel, adjust the panel layout. Once the change is finished, click on the Save button on the top of the tab. Reopening the panel will find the panel now is planned as desired.

Issue Cannot get changed I/NET point or controller name to update in StruxureWare Building Operation Environment SmartStruxure I/NET integration Cause There is a designed feature for integrated I/NET objects within Building Operation.  Once an object is imported into SmartStruxure, it can be re-named and given description with more options than on the I/NET controller.  For this reason, when changing a point or controller name through the I/NET interface, it will not be updated in SmartStruxure.  All name changes should be done through the Building Operation Workstation interface. Resolution If you wish the StruxureWare Building Operation names to match the changed I/NET name, you have 2 options. Change the name manually in Building Operation Delete the point and re-upload the controller, or delete the controller and re-discover it NOTE: Do not change point names in SmartStruxure until after all converted graphics have been imported.  The import process requires the SmartStruxure name and I/NET name to match.

Issue Typically the master controller is at the end of the bus, but is it possible to place it in the middle? Environment AS b3 Cause Depending on the buildings wiring there could be a need to place the AS in the middle of the bus. Resolution The AS can be placed in the middle of the bus, but the terminating resistors must then be placed at both ends of the bus. This method wasn't officially tested in this manner by SQA, but it works similar to how a BCX 4040 does which can be placed in the middle of the bus in this fashion.

Issue I/NET alarms not coming into StruxureWare Building Operation as Alarms, but are showing up in Event Window Environment SmartStruxure StruxureWare Building Operation Cause In order for an event to register as an Alarm in SmartStruxure, there must be a SmartStruxure object in the Enterprise Server Resolution Ensure all Controllers generating desired alarms are visible in the I/NET interface. If they are not, use the device discovery feature to import them. Ensure all Controllers are up to date.  Right click upload any that are not. For alarms that originate from a Host or NPR, you will need to add these to the I/NET interface System Folder.  Right click on the I/NET Interface/System folder and add either a host or link as applicable.  Set the correct host or link number in the properties window.

Issue When extended trend object was opened in the Xenta 401 the "Loading properties" does not close down.  The controller appeared fine in all other respects. Environment Xenta 401 Cause In this case two technicians coincidentally attempted to access the same object at the same moment. Resolution Problem was resolved once the controller was downloaded.

Issue Problems after installation of Service Pack 1 Environment SmartStruxure 1.3.0 SP1 Build 10100 Cause The Service Pack must be installed on top of an existing 1.3.0.938 build of Building Operation Resolution To use the Service Pack: Install or verify installation of 1.3.0.938 Run the installers (see link below if you require additional detail) Be sure to select the "Upgrade" and not the "Uninstall" option  The Online help (link below) provides a step by step workflow for this Service Pack, so you require additional detail. http://help.sbo.schneider-electric.com/Topics/show.castle?id=9389&locale=en-US&productversion=1.3&a=1

Issue Can the AS Network 8000 ASD Interface directly override a block output (DO or AO) in a MicroZone II controller on the ASD bus? Environment SmartStruxure, Automation Server, I/A Series Network 8000, ASD Cause The driver is not currently designed to perform direct override of block outputs. Resolution There are a couple of methods to perform a block output override. Directly connect to the ASD bus with XPSI and perform a System - Override to force a MicroZone II block output to a particular value for a designated period of time. Add logic to the MicroZone II application to enable overrides using the devices network control EMS AI and EMS DI inputs.

Issue Report server is unable to communicate with the Enterprise Server (ES). After configuring the reports server and then adding the report server to the ES (under -servername-\System\Report Manager) the "Reports" folder does not get added to the ES. It is however possible to log in to the Report server using the URL. The SmartStruxure reporting agent is running, the SQL installation is complete and working but nothing is logged in the SQL report database. Environment StruxureWare Building Operation 1.X.0 SmartStruxure WebReports  Cause Incorrect proxy settings on the network. Resolution Correct the proxy settings, which may well be controlled centrally by the IT department.

Issue Is it possible to prevent a user to be able to acknowledge certain alarms? Environment StruxureWare version 1.3 SP1 Cause It is possible to prevent a user group from acknowledge any alarms via the "Command permissions" in the Software permissions but when doing that the users can not acknowledge any alarms.   Resolution  To prevent a user from acknowledge certain alarms is to make the alarm, "read only" in the Software permissions for this user.