Building Automation Knowledge Base

Issue Managing servers with Microsoft System Center Environment A site with Schneider Electric SmartStruxure Cause Microsoft System Center is a set of server products aimed specifically at helping corporate IT administrators manage a network of Windows Server and client desktop systems. Microsoft Servers (previously called Windows Server System) is a brand that encompasses a line of Microsoft server products. http://www.microsoft.com/systemcenter  Microsoft Software Asset Management (SAM) Is there a way to integrate Microsoft System Center with Schneider Electric SmartStruxure? Resolution Integration of Microsoft System Center with Schneider-Electric SmartStruxure has not been tested, nor is it supported. With System Center, the management of Server environments is outside of the installation and use of Schneider Electric SmartStruxure.

Issue When the AS is connected to the ES we never have problems to login but sometimes when the AS have been disconnected from the ES it is not possible to login to the AS. Environment StruxureWare Building operations 1.4 Cause If a user do one invalid logon attempt this account will be locked until the AS is connected to the ES again. Resolution If the AS is not connected to the ES don't do invalid logon attempts. Make sure to type in the correct password. 

Issue AS reboots when opening a Function block program in webstation Environment AS 1.4.1 Webstation Cause There is a issue in the AS that causes it to reboot when you view a Function Block program from webstation Resolution There is a Hotfix that solves this issue. Contact Product support to get it. Please ask for hotfix 1.4.1.4302, this hotfix is for the specific problem.  

Issue Installed language pack on PC but the language doesn't change Environment SmartStruxure Workstation Cause The operating system language of the computer on which WorkStation is installed determines the language that WorkStation displays in. For example, if the language of an operating system is Spanish, WorkStation is displayed in Spanish, provided that the Spanish language packages are installed Resolution You have to have the same language on the Operating system as the Language pack.

Issue A "Save Error" message that says "Not enough quota is available to process this command" is displayed when trying to save graphics.  Environment SmartStruxure Workstation  Cause The error message indicates that there not enough virtual memory (VM) available.  Resolution Close some applications and try again. If the error message is still being displayed, try increasing the virtual PC’s memory. Windows XP: 1. Open “Control Panel” and click on “Systems” 2. Select the “Advanced” tab 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. Since Virtual Memory is dynamic in Windows 7, this error message is not common to a Windows 7 operating system. However, if running a lot of apps or the system has minimum requirement, it is possible that you can see it here. The following are steps to increase the VM for Windows 7. Windows 7: 1. Open Control Panel and click on Systems 2. Select the “Advance systems settings” 3. Under the “Performance” header, click on the “Settings” button and then “Advanced” tab. 4. Click on the “Change” button under “Virtual memory” 5. Increase the size of the virtual memory and click OK to save. VM uses the hard drive for storage.  

Issue DDC lines from I/NET sublan devices are not showing up in StruxureWare Workstation Environment I/NET to StruxureWare integration Cause I/NET ASC devices, particularly the MR-VAV series, can sometimes be configured as MRs. When this is the case, most of the I/NET processes will function, so that this is easy to overlook. Resolution Open I/NET Workstation Connect to the controller that is not showing the DDC lines from the subLAN Select Edit>Controller>MCU Configuration Change any controller that is an MR-VAV to an ASC Change any MRxx series controller to an MR. Perform a Station Save Open StruxureWare Workstation Right Click on the Selected Controller and select Upload Check to see if the DDC lines are now showing up If not, you may need to update I/NET Network Configuration, then deleted and rediscover the I/NET devices affected.

Issue Showing all points in the StruxureWare Database. Environment Enterprise Server Automation Server Cause In some instances you may need a complete list of I/O or values on a site. Resolution This process will show you the majority of objects on the system. It is possible that some will not be listed. For EACH Server on the system. In the System Tree Pane, expand the System Folder Expand to the Modules/RuntimeDBManager/VariableManager folder Click on the Variables Folder Copy the Contents to an Excel Document and repeat for each AS on the system.

Issue Backing up b3 controllers to flash. Environment BACnet b3 controllers Backup to Flash Cause B3 Backup to Flash does not operate as expected. Resolution The b3 controller Backup to Flash operates as follows; System variables that indicate the status of Flash / Backup. StatusBackup – Indicates if backup is needed, has been done, or is in progress. StatusFlash - Indicates that the flash is empty, valid or has failed. LastBackup – Indicates the time and data of the last backup.   Backup to Flash Operation. Downloading a controller will clear the flash memory. Resetting a controller will clear the flash memory. A download to a controller which fails, will clear the flash memory. Setting the controller "RestartMode" variable to Cool Start, will reload the controller from flash memory on power up, assuming there is a valid backup available..   Downloading a single object to the controller does not clear the flash memory.

Issue How are BACnet b3 controllers established as being Online / Offline? Product Line EcoStruxure Building Operation Environment Online Offline b3 Cause Controllers show Offline, but they can still be communicated with. Resolution The BACnet device online/offline status is managed by the BACnet plugin device manager. The device manager handles all BACnet I-Am messages and used these information to build the device table. Here are the rules: When a new device is discovered, an entry is added to the device table. A new entry is probed up to four times at a 5 second intervals. If it does not respond in that time, it is declared offline. To detect b3s going offline, StruxureWare Building Operation uses the MSTP dev driver, and watches token passing. 3 missed tokens = device offline . Once detected offline, then the probing rules apply: StruxureWare Building Operation will send a who-is message every 60 seconds. Offline devices are probed at 60 second intervals, indefinitely, until they respond. Online devices are never probed. Once resolved, a device is considered online until it fails to respond to a request and its status is then set to offline.

Issue How long does PSS support a product after it is released? Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment All Schneider Electric Buildings Business software platforms Cause After a few years, the majority of issues with a release product are documented in the Knowledge Base.  At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version. Resolution Please read the following Product Announcements: PA_00271 Software Support Policy - General Overview.pdf PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf

Issue In a TAC Vista server Network is a TAC Vista SmartStruxure Interfaces needed for each server? Environment TAC Vista Server 5.1.8 or later TAC Vista SmartStruxure Interface SmartStruxure Cause Do I need to set up a TAC Vista SmartStruxure Interface per TAC Vista server or can I use just one for all Servers? Resolution You don't have to set up an TAC Vista SmartStruxure Interface per server but you can have several if you want to reduce the server to server traffic.

Issue Trying to purchase a Network 8000 conversion from the TAC I/A Series Migrator and the "Add to Cart" button is missing? Environment iPortal and TAC I/A Series Migrator tool Cause This can happen if someone adds a conversion file to a cart and leaves that cart without checking out or if a conversion file is added to a cart and then deleted from the cart. Resolution When this occurs the file migration must be done again.  Once the conversion is complete the "Add to Cart" button will be displayed and the file can be purchased.

Issue TAC Vista interface stops  Environment Vista StruxureWare Building Operation TAC Vista SmartStruxure Interface 1.0.0  Cause When acknowledging an Vista alarm in SmartStruxure, the TAC Vista SmartStruxure interface stops.  Resolution Please download and install the latest Vista hotfix versions for your system from the Exchange.

Issue Does StruxureWare Building Operation support oBIX protocol natively? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment   oBIX Cause In Knowledge Base articles as well as some other sales documents, it shows SmartStruxure as compatible with Obix. Resolution StruxureWare Building Operation does not have built-in native support for oBIX, but there is a gateway product that can talk oBIX.  

Issue Have to download a new NXE file, and I have now 4 possibilities: Keep current configuration in device Download current configuration to device Download default configuration to device Upload configuration from device.   So, what happens when I select the different lines? The 4 options available when commissioning a Xenta 100 Series device as well as performing a NXE download are misleading. Environment SmartStruxure 1.4.1 and 1.5 LonWorks Interface Cause Current descriptions of the four choices are not clear when the Device Application (NXE) file is downloaded at the same time as configuration parameters to the device. The 4 actions are executed after the NXE download.  Before downloading or uploading the device configuration, carefully consider the effects of overwriting the current device configuration in the LonWorks device or Building Operation server. Resolution When the Device application file check box is selected during the Commissioning of a LonWorks device the following is true for each of the four options: Keep current configuration in device The NXE file is downloaded, but as the NXE also contains the default parameters which will place the configuration in the device back to default. This causes a mismatch between Building Operation database and the properties in the device. To get the device to work you must perform a Download the device configuration. Download current configuration to device The NXE file is downloaded, and the configuration is then downloaded from the Building Operation database to the device. The device works OK after the download. Download default configuration to device As the text says, the Default configuration is downloaded after the NXE file is downloaded, and also loaded into the Building Operation database. Upload configuration from device The NXE file is downloaded, but as the NXE also contains the default parameters, the configuration in the device will go back to default. After the NXE file is downloaded, the configuration in the device (which now is the default configuration) is automatically uploaded to the Building Operation database. If this option is picked your device will be set back to the default setting along with your Building Operation database after the download. This option should not be selected as any configuration made to the device will be lost. The 4 actions are executed after the NXE download.  Before downloading or uploading the device configuration, carefully consider the effects of overwriting the current device configuration in the LonWorks device or Building Operation server. Future plans (beyond 1.5) are to move the Device Application file (NXE) download to a separate dialog window to perform this function. 

Issue A script program monitors the value of a digital input on an IO module. The input is wired to a switch that, when pushed by an operator, will toggle a digital output ON/OFF to start/stop a piece of equipment. The issue is the program will randomly fail to see the input changing when the operator releases the button too quickly. This happens even though the IOU module detected the input change as indicated by the LED on the input channel of the UI-16 module. Environment Automation Server SXW UI module Script Program Cause In SmartStruxure, Script programs are executed by a task and then go dormant until the task schedules the program to run again. If the input changes and then returns to the value it had the last time the program executed, the change will be missed. Resolution Instead of a digital input, use a counter input and modify the PE Script to toggle the output when the count increments. EXAMPLE: Numeric Input theINPUT Numeric Output theOUTPUT Numeric thePreviousInVal 1: thePreviousInVal = theINPUT goto 2 2: if theINPUT > thePreviousInVal then goto 3 3: if theOUTPUT = off then theOUTPUT = on else theOUTPUT = OFF goto 1

Issue WorkStation randomly crashes while navigating between the objects in the object tree. Environment WorkStation .NET Cause .NET version Resolution Upgrade .NET to 4.5.2 Link to download from Microsoft here: https://www.microsoft.com/en-us/download/details.aspx?id=42642

Issue Data samples displayed in Report Server are a day (or more) behind Inconsistent / erratic data transfer from Enterprise Server to Report Server. Environment SmartStruxure 1.4.1, 1.5.0 Report Server Cause Due to large amount of Extended logs (100+) which have been collecting data for a week or more, the amount of data that needs to be transferred can be quite large and can take some time to transfer over. Resolution Transfer time can take up to 8 to 16 hours depending on amount of trends and data that needs to be transferred.   It is best to read the Report Agent Log (located here C:\Program Files (x86)\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent\StruxureWareReportingAgentLog) and look at the comments in this file which indicate number records transferred or still to be transferred.   It should be noted that restarting the Reporting Agent or Enterprise Server services will re-initiate this delayed update.  R&D are aware of these delays and are working to improve this performance in future releases. If you feel that the data is taking longer than 24 hours to update then please contact PSS for further analysis.  

Issue   Webreport editor - Trendlog comparison dataset is not set. Environment Report editor Cause We haven't mapped any dataset to display the available trend logs in Ext.Trend Logs selection box. In the web reports application we are generating the trend logs data and displaying it. So you can not see the data through report builder. Resolution Since the dataset is not mapped we cant display the report in the editor.

Issue preventDefault() Javascript function not working on Mouse Up Environment TGML Editor Cause Users want to override the default function showing the StruxureWare Building Operation properties editor by preventing the default action for the Up function. The Building Operation Properties editor is not launched on Mouse Up but on Mouse Click. Resolution Select The TGML Script Add the line "evt.preventDefault();" to the onClick function