Issue The license log from the license server can occasionally display the following message: "ERROR: Non-activation-capable daemon activation invoked with non-client-request event type" Environment Vista and Flexnet Licensing Cause There is no known cause. Typically, it is logged once daily in the Debug.log file right after midnight. Resolution Acresso support has recognised this as a bug in FLEXnet. There is no implication that this error message impacts your license server usage or performance. This error is benign and not known to cause licensing problems.

Issue When using a Windows 7 PC with regional settings set to Arabic or Saudi Arabia it is not possible to log on to ES from Workstation Environment StruxureWare Building Operation Workstation 1.3 Cause On a Windows 7 PC with .NET 4.0 installed if the regional settings are Arabic or Saudi Arabia a user cannot log on to the Enterprise Server from Workstation. This is not a problem with Webstation. Resolution This is only an issue with Windows 7 with .NET 4.0 which is the currently supported configuration (April 2013). The solution is to upgrade to .NET 4.5 or if required use Windows XP SP3 operating system. This has been tested on released version 1.3 and also 1.3.0 SP1 (build 1.3.0.10104-SP1).

Issue How long has an Automation Server been running since the last power cycle or reboot? Environment Automation Server SmartStruxure Device Administrator Cause The uptime of an Automation Server indicates how long the server has been operational since the last power cycle or system reboot. This is not currently visible in the StruxureWare Building Operation Workstation, but it is available through the Console interface in Building Operation Device Administrator. By monitoring the uptime of the device this can be a valuable diagnostic tool to determine if power loss occurred, crashes in Automation Server occurred, or other situations that might have resulted in a reboot and what time this occurred. Resolution In the Building Operation Device Administrator connect to an Automation Server (IP or USB) and select the "Open Console" option. Once logged into the Console issue the "uptime" command in the prompt. The uptime will be listed in Days, Hours, and Minutes as visible below: admin@AS-B-RKFDMW:~> uptime  14:18:20 up 1 day,  1:01, load average: 1.26, 1.16, 1.06   If you are using Report Server, this information is also available using SQL Server Management Studio from the Report Server PC. Enter the following query and the "Runtime" column will provide the current uptime for the specified ES or AS. SELECT Top (1) CAST(CURRENT_TIMESTAMP - DateTimeStamp AS Time) AS 'Runtime' ,DateDiff(Day, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Days Up' ,DateDiff(HOUR, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Hours Up' ,DateDiff(MINUTE, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Minutes Up' ,DateDiff(SECOND, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Seconds Up' ,[DateTimeStamp] ,[TYPE] ,[OriginatedServer] ,[OriginatedDevice] ,[SystemEventId] FROM [StruxureWareReportsDB].[dbo].[tbEvents] WHERE SystemEventId = 'Server initialized' AND OriginatedServer = '/Server 1' ORDER BY DateTimeStamp Desc   NOTE: Change the WHERE statement "OriginatedServer = '/Server 1'" so that '/Server 1' become '/yourServerName'

Issue Need to Export a Trend log file without using Reports Server Product Line EcoStruxure Building Operation Environment SmartStruxure Workstation Cause Customer needs a log file, but does not have Report Server Resolution In Workstation, right click on a Trend and create a new Trend Log List View Once the List populates, click on the Icon showing a green arrow labeled .csv Save the file to an appropriate location. If this is a frequent action, save the Trend Log List View Please Note that this feature is not available in WebStation  At v2.0 WebStation introduced the option to export to Excel, creating an XLSX file, this can be opened in Excel and saved as a CSV if required (this option is not available if WebStation is directly logged on to the AS/P/B)

Issue When doing a binding using relative path the folder name is included in the binding. When clicking on the relative path button the binding looks like it should without the folder name but it is no possible to save it like that. Environment StruxureWare version 1.3 Cause In the folder name a space was used.   Resolution When taking away the space in the name the relative bindings looked like the should, no folder name in them.

Issue SmartStruxure integration to StruxureWare Data Center Expert via EcoStruxure WebServices Environment StruxureWare Building Operation EcoStruxure Web Services StruxureWare Data Center Expert 7.2.0 Cause There is a need to have StruxureWare Building Operation pass data to StruxureWare Data Center Expert using EcoStruxure Web Services. StruxureWare Building Operation Web Services is capable of both 'Serve' and 'Consume' functionality. However, StruxureWare Data Center Expert (version 7.2.0) is only capable of Web Services 'Serve' function. Resolution Use Modbus TCP instead of EcoStruxure Web Services if StruxureWare Data Center Expert is required to read from StruxureWare Building Operation. 

Issue Changing an I/NET DI to a DA does not show up in StruxureWare Building Operation Workstation Environment I/NET SmartStruxure Integration Cause After integrating I/NET to SmartStruxure the designed intent is to allow all point name changes and alarming to be done in SmartStruxure workstation.  If you delete a point and re-create it using the same point address, point name but a different point type, the change will not show up in SmartStruxure. Resolution To successfully change an I/NET point from DI to DA: Delete the Point using the I/NET Resident I/O Editor Re-create the Point using the I/NET Resident I/O Editor using the new point extension DA. YOU MUST change the point name in some way. Perform a Station Save Open Building Operation Workstation Right Click on the Controller and select Update.

Issue Attempting to enter a conversion that references an object (point, PE function etc) results in error.. "Could not validate conversion formula" Environment Automation Server BACnet interface b3 device. Cause By design in SBO a point conversion can not contain references to other objects in the server. Resolution Remove the reference and substitute a hard coded value EXAMPLE: sqrt(elecvalue) * kfactor In the conversion above, 'kfactor' is an analog value in the b3, the conversion can't be validated due to the reference to kfactor. The solution is to replace 'kfactor' with its actual value sqrt(elecvalue) * 10

Issue Bindings do not work. Environment Binding BACnet Output Digital Output Cause When the BACnet point changes in value, it does not change the value of the Digital output.   Resolution The StruxureWare Building Operation core architecture (as of version 1.3) allows cross server “read” references, but not cross server “write” references. This was the design from 1.0, and effects everyone – not just BACnet (ie. script programs would have the same behavior). What this means for the BACnet associated value is that inputs (which are “read” references) can be done cross server, while outputs (which are “write” references) can be only be within a single server.

Issue When receiving an alarm from a BACnet device, the alarm text display does not match the text entered in the SmartStruxure configuration of the alarm object. Also performing a 'Recheck' from the alarm viewer results in the alarm text fields going blank. Environment AS ES BACnet device Cause As of version 1.3 SmartStruxure uses BACnet protocol version 6, as a result of that SmartStruxure is not able to read or write the alarm text message from BACnet devices. If a device includes the text message with an alarm event SmartStruxure will use the message when displaying the alarm in the alarm viewer but on alarm re-check it will use the alarm messages in the SmartStruxure database as it’s not able to read that information from the device. When using messages from the device and performing an alarm ‘Recheck’ the alarm messages will be blank unless they are set on the SmartStruxure side. This issue will addressed by SmartStruxure In the future when BACnet protocol revision 13 is supported. Resolution To work around this issue do one of the following: Configure the BACnet device so that no text is sent with the alarm. or   Enter alarm text on the SmartStruxure side to match the text sent from the controller.

Issue Can an automation server be installed with a backup database without the need for Workstation?  For example, can a backup database be installed on a USB stick that is programmed to 'auto-run' when it is plugged into the automation server? Environment StruxureWare for Building Operations (all versions) Cause Customer works in the industrial refrigeration industry and his field personnel are primarily mechanics with limited pc knowledge.  Wants to use a stand-alone AS to control the refrigeration system.  Sites are mostly remote (several hours by car and/or flights).  Wants to send programming changes, due to site installation changes, as a self-extracting and self-installing file on a USB stick. Trying to avoid supplying the necessary laptops and Workstation training to the mechanics. Resolution This feature is not available.  Workstation is required for database administration.

Issue Is it possible to Import / Export data from Excel into the StruxureWare Building Operation Spreadsheet view? Product Line EcoStruxure Building Operation Environment SmartStruxure Spreadsheet View Microsoft Excel Cause Engineer must complete a survey of the existing plant before starting the upgrade and wished to export the StruxureWare Building Operation data into Excel. Resolution Importing and Exporting to Excel at release 1.3 is not possible, using copy and paste are the only options. These functions are described in StruxureWare Building Operation "Help" under "How To". Copying from MS Excel to Spreadsheet View Copying from Spreadsheet View to MS Excel

Issue Programmable controller does not get added. Progress window never closes Can not add programmable controller. Environment StruxureWare Building Operation 1.3 SP Function block editor TAC Xenta 301, TAC Xenta 302, TAC Xenta 401, TAC Xenta 281, TAC Xenta 282, TAC Xenta 283 Cause Check if there are any blocks named "version". This is a reserved word that is not allowed as a name Resolution Open Function block editor and search your application (F7) for the word version. Change version to something else

Issue When viewing Function Block Programs via the graphics viewer some values are not displayed correctly Environment SmartStruxure 1.3.0.938 and below Cause This is a known issue in 1.3.0.938 and below.   Resolution This is a known issue in 1.3.0.938 and below.  Upgrading to 1.3.0.10100 (1.3 SP1) or higher resolves this issue.

Issue When documents are edited from the system tree, on occasions any changes made can be lost. Environment Documents Changes not saved Changes lost Cause When documents are opened from system tree, and edited, after clicking save, and closing the word document, 20-30% of the time, SmartStruxure does not prompt to save the changes to SmartStruxure and the changes are lost.   Resolution This issue has been recorded in defect 21767, and is due to be addressed in release 1.4 SP1. There are two scenarios where this issue may occur; 1 - Changing windows and minimizing. Open document  from the system tree. Switch back to Workstation and minimize the window. Close the document currently being edited. In this situation, you are not prompted to save the document, and all changes are lost.   If the Workstation is minimized, SmartStruxure will not pick up the changes to the document. 2 - The second scenario relates to the "Save" prompts presented to the user. Open document and make changes. Close the document using the X You are presented with two prompts to save the document, the first is the original document name, and the second is the name given when added to the system tree. If "Yes" is not selected to both prompts, then any changes can be lost.  

Issue b3 Schedules Environment StruxureWare Building Operation site with b3 controllers Cause What actually takes place within the system to ensure the current weeks schedule is downloaded to the controller periodically and can this be adjusted by the user? The Enterprise Server and Automation Server may not even need weekly downloads of a schedule as they are of course servers, but b3 controllers will most certainly still require some kind of period download as they can only hold one weeks schedule at any one time. Resolution B3 devices hold their entire schedule configuration. All weeks, and all exception schedule events. The entire configuration is of a schedule is written to the device when it is modified by the user. There may be several schedule objects in the b3. As such, there is no periodic download. Note that compared to Continuum which performs a default download every Saturday at midnight and updates the schedule whether needed or not.  

Issue The SEQROT object in the Network8000 integration in the AS seems to work with constant input values but not reference pointers. Environment AS version 1.3.0 & 1.3.0 SP1 with Network8000 interface Cause After the object has been defined to use constant inputs those input values must be reset to Null before the reference inputs will be used. Resolution The Analog input constant can be returned to Null by highlighting the value it contains and clicking the delete key.  The field will be empty until a save is done.  With a digital input such as the Rotate stages constant simply highlight the value and click the delete key and it will change to Null.

Issue Is it a problem in StruxureWare Building Operation to start many trend logs at the same time? Environment StruxureWare Building Operation version 1.3 Cause When starting several trend logs at the same time the Servers will try to read all the logged values at the same moment which is causing a big load on the system. Resolution Starting several trends at the same time should not have a big impact on the rest of the system, and our internal thread management shall ensure that no logs are missed. But it could cause a big load on the field bus and field devices so this is something to consider.    

Issue Importing a Menta application for a Xenta 301 controller cannot be saved. Environment Xenta 301 importing Save Saving Cause Importing a Menta application for a Xenta 301 controller, and then saving it, works correctly. If the application is modified in some way, requiring a second import, then this import cannot be saved. Resolution This issue has been assigned to defect 22178, which is due to be fixed in release 1.5. Work around. Delete the existing controller object, and then create a new controller object before importing the modified Menta application.

Issue Unable to migrate programming over from Continuum as program use Numerics configured as global arrays. How can arrays be used in StruxureWare Building Operation? Environment Enterprise Server Automation Server b3xxx Cause Under StruxureWare Building Operation, objects can no longer be setup as global arrays using manual log entries. Resolution You are still able to use local arrays in Programs and Functions. Modify your Pain English program code so that they use local arrays (defined within the Program or Function) rather than global arrays (defined in the numeric/input as a manual log).